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Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role Overview: The Anti Money Laundering function (AML) proactively identifies, assesses reports and mitigates compliance and reputational risks across business lines, products, legal entities and jurisdictions to the benefit of our franchise, customers and employees. AML sets standards and uses an enterprise-wide compliance risk management approach in partnership with the business and other Global Functions to drive a strong culture of compliance and control and support the principles of Responsible Finance. AML is committed to providing sound, independent advice and excellence in execution. The Compliance AML Execution Analyst is responsible for all post investigation administrative duties to include but not limited to reviewing AML Investigations and Suspicious Activity Reports ("SAR") for accuracy and appropriate documentation, tracking the end-to-end workflow for the AML account closure recommendation process in accordance with the Global Account Closure Standard. What you'll do: • Create account closure case, document recommendation, liaise with Business and track to completion., • Review Suspicious Activity Reports (SARs) for accuracy before submission to NCA. Log SAR details on the Global SAR tracker, • Manage the process of adding / deleting Red Flag entries for UK FIU, manage the Red Flag mailbox and respond to inquiries about RF hits., • Complete and send Senior Management Notification when required., • Follow-up with additional Point(s) of Contact (POC) as needed to identify additional information in support of the Senior Management Notification., • Complete and send International referrals to relevant country ALMCO as required., • Create Ad hoc consent cases, liaise with business to track responses and complete DAML SAR when required., • Ensure all investigations have appropriate evidence to support the case as per Investigations Standard and Quality Assurance policies., • Liaise with other FIU units, Advisory, Business Compliance teams, CSIS, FIU Legal, GFCII, and AML Legal. What we'll need from you:, • Experience of active involvement in Business Projects, including providing summaries / updates to project leads, • Basic Knowledge of AML regulations preferred, • Proficient in MS Office - excel essential, • Excellent verbal and written communication skills, • Demonstrated analytical skills, • Excellent organizational and time management skills., • Bachelor's/University degree or equivalent experience preferred but working track record will be taken into account. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure., • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances., • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Compliance ------------------------------------------------------ Job Family: AML Execution ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Credible Challenge, Digital Skills (Including AI), Laws and Regulations, Planning and Organizing, Process Execution, Referral and Escalation, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Overview of Citi: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Equity Settlements Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Markets Operations Belfast Overview: Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience. A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter. You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people Role Overview: The Securities & Derivatives Intermediate analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions. What you'll do: • Process securities transactions, provide analytic input for traders and aid in review of derivative products, • Utilize data analysis tools and methodologies, in conjunction with professional judgement to make process improvement recommendations, • Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues, • Participate in the implementation of assigned projects, including new products, services and upgrades to platforms, • Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes, • Monitor and provide solutions to errors to minimize risk to the bank, • Provide informal guidance, and/or on the job training to new team members, • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.What we'll need from you:, • Relevant experience, • Demonstrated comprehension of Treasury products, accounting, and regulatory policies, • Consistently demonstrates clear and concise written and verbal communication skillsWhat we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Futures Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Markets Operations Belfast Overview: Our Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience. A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter. You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people Role Overview: The Operations Analyst is an intermediate level position responsible for processing orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client securities and derivatives transactions. What you'll do: • Process securities transactions, provide analytic input for traders and aid in review of derivative products, • Utilize data analysis tools and methodologies, in conjunction with professional judgement to make process improvement recommendations, • Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues, • Participate in the implementation of assigned projects, including new products, services and upgrades to platforms, • Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes, • Monitor and provide solutions to errors to minimize risk to the bank, • Provide informal guidance, and/or on the job training to new team membersWhat we'll need from you:, • Previous relevant experience, • Data Analysis experience, • Consistently demonstrates clear and concise written and verbal communication skillsWhat we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure, • A discretional annual performance related bonus, • Private medical insurance packages to suit your personal circumstances, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London/Cardiff/UK Remote | 💰£92,500-£125,000 + | ✨ 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives because Money never felt like Monzo ❤️ Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that’s making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we’re looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. Data is crucial to the success of this mission and Borrowing Analytics Engineers are at the core of how we build, scale and re-architect our Borrowing Data Warehouse to enable Monzo to make better decisions, faster, and help serve Monzo’s customers better. ⭐Our Analytics Engineering team Our Analytics Engineering discipline works in the intersection between data, engineering and our collectives - Money, Borrowing, Operations and Financial Crime and beyond. The AE teams are responsible for building downstream data models from backend services with the desire to make our Data Warehouse a genuine competitive advantage for Monzo. We want a discipline capable of building a reliable and scalable Data Warehouse to support decision making in a cost effective and performant manner. Managers within Data have two primary responsibilities; people and technical products. Your focus will be on helping engineers with their personal and professional development, listening and guiding them through hard times and celebrating their successes. You will also be leading and participating directly in technical initiatives and helping Monzo shape its Data organisation, ensuring the team focuses on valuable work, shipping things with a level of care and attention to detail. There will be a strong focus on delivering best practice across all of our data discipline and helping bring a new level of maturity around Data Governance principles, working in collaboration with others to deliver this. 🔑You’ll play a key role by... Working in a multi-disciplinary team, you will: • Be a hands on leader in building a discipline of exceptional analytics working to make Data at Monzo the gold standard within the industry., • Nurture between 6 and 7 engineers, supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with others., • Aid prioritisation of initiatives and projects, working closely with other leads for each of our Monzo collectives., • Be hands on through participating in the review cycle, architecture and design leadership and development of your own changes to the pipelines, • Be part of the hiring team within Analytics Engineering, • Work closely with other leads to deliver a scalable, consistent approach to governance and best practices., • Drive effective project management of central Analytics Engineering projects, ensuring they’re well scoped and delivered to deadlines., • Establish yourself as a trusted partner to various collectives and the leadership team, with the capacity for getting things done, be it either hands-on or by leading others., • We all own and support the pipelines we contribute to, and on call support out of hours will be expected from time to time as part of this role 🤩We’d love to hear from you if… You have experience managing or mentoring the performance and development of high-performing engineers. • You have strong experience in data warehousing architecture at scale, • You have experience and a passion for leading data warehousing, data visualisation, big data or ETL projects as an analyst, developer, designer or architect., • You know what it takes to hire great engineers within the data space., • You’re equally comfortable working hands on and leading a team. Nice To Haves: • Any experience working within a finance or banking environment, • Experience working in a highly regulated environment (e.g. finance, insurance, gaming, food, health care)., • Experience with any of our stack of dbt, BigQuery and Looker Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰£92,500-£125,000 ✈️ We’ll help you relocate to the UK. ✅ We can sponsor your visa. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. 🌈 The application journey has 4 key steps Recruiter Screening Call Initial Call Final Loop (3 sessions - case study, collaboration and people leadership This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. _ For more insight into the AE team at Monzo, check out our _ with John Azzopardi one of our Senior Leaders in AE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our, and 2024_ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. #LI-AS #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remote-first work culture. #WorkFromAnywhere We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: Remote; based in UK or EU About the role We’re looking for an Integration Engineer to lead client onboarding for Sardine’s fraud and compliance products. You’ll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions. What you’ll be doing Lead implementation and integration efforts for fraud and compliance products Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success Own public-facing SDKs, APIs, integration guides, and support documents Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology Provide product feedback to internal stakeholders as the eyes and ears on the ground What you’ll need 3+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external 1+ years of B2B SaaS experience, preferably working in the relevant domain (payment, fraud, risk, or compliance) Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion Experience with basic SQL querying and JSON payload analysis Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman) Compensation: Base pay range of 35,000 - 45,000 GBP in UK; 40,000 - 50,000 Euro in EU + Series C equity with tremendous upside potential + Attractive benefits The compensation offered for this role will depend on various factors, including the candidate's location, qualifications, work history, and interview performance, and may differ from the stated range. Benefits we offer: Generous compensation in cash and equity Early exercise for all options, including pre-vested Work from anywhere: Remote-first Culture Flexible paid time off, Year-end break, Self care days off Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific 4% matching in 401k / RRSP - US and Canada specific MacBook Pro delivered to your door One-time stipend to set up a home office — desk, chair, screen, etc. Monthly meal stipend Monthly social meet-up stipend Annual health and wellness stipend Annual Learning stipend Unlimited access to an expert financial advisory Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our _.

The Senior Financial Planning & Analysis (FP&A) Analyst will play a key role in driving the financial planning, budgeting, and analysis processes for revenue and related metrics and costs across multiple geographical regions. This role will involve leading complex data analysis, developing sophisticated financial models, and preparing insightful reports and presentations for senior management. The Senior Analyst will also partner with business leaders to provide strategic financial guidance and support key decision-making. • Financial Analysis: Analyze financial data and provide insights on revenue metrics. Proactively identify trends, risks, and opportunities to improve financial performance., • Budgeting and Forecasting: Own and drive the preparation of budgets and financial forecasts in collaboration with the Senior Manager. Develop and implement robust forecasting methodologies., • Financial Reporting: Prepare impactful financial reports and dashboards for senior management, clearly articulating key financial metrics, trends, and actionable insights., • Financial Modeling: Develop and maintain complex financial models to support strategic initiatives, business cases, and long-term planning. Evaluate and improve existing models., • Data Management: Ensure the integrity and accuracy of financial data, driving improvements in data collection and analysis processes., • Collaboration & Business Partnership: Partner effectively with cross-functional teams, acting as a trusted financial advisor and providing strategic financial guidance., • Education: Bachelor's degree in Finance, Accounting, Economics, or a related field., • Experience: Minimum of 5 years of experience in financial analysis, planning, or budgeting, or a related field, at a SaaS or technology company, • Skills: Strong analytical and problem-solving skills, spreadsheet proficiency in financial modeling and forecasting. Ability to work with large datasets and practical understanding of SQL will be a huge asset, • Attention to Detail: High attention to detail and accuracy in data analysis and reporting., • Excellent communication and presentation skills., • Ability to work collaboratively with cross-functional teams., • Strong organizational and time-management skills. Some of the benefits we offer: • A holiday allowance of 25 days + public holidays + your birthday day off., • Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents., • Lifestyle discounts available through Vitality insurance., • Life assurance (4 x your annual salary), • Aviva Group Income Protection - 13-week waiting period, 75% of salary for up to 5 years, • Enhanced maternity pay, • Enhanced salary sacrifice pension scheme- employee contributes 5% and Booksy matches at 5 %, • Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers), • We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in. A bit about Booksy: A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy. Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you. How AI helps us find great people Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more. ~ Booksy Team

This is an excellent opportunity for a Systems focused NFR Business Analyst with GI (General Insurance) and experience working on complex systems, to join TXP during a period significant growth, and work onsite at our leading financial services company, and be part of their biggest ever transformat

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits. Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. Recruiter: Clarice Wale _ We’re recruiting for a Technical Quality Analyst to join us. We’re offering a base salary between £52,000 - £58,000 dependant on experience. As a Technical Quality Analyst, you will work within the Quality Framework to: • Review and assess the most complex manual calculations and documents in PRT Client Services., • Use your knowledge of Defined Benefit Pensions to identify root causes of issues and help the business implement effective solutions., • Support technical and customer queries to ensure excellent customer outcomes. What you'll be doing: • Conduct quality assurance assessments on complex manual pension calculations and documentation, • Use your Defined Benefit pensions expertise to identify root causes of issues and support process improvements, • Collaborate with teams to resolve technical and customer queries, ensuring excellent service delivery, • Provide coaching and feedback to team members and managers based on QA findings, • Support the development of QA strategies and contribute to continuous improvement initiatives, • Mentor colleagues and help build technical knowledge across the team Who we're looking for: • Strong knowledge of Defined Benefit pension schemes and related legislation, • Experience in pension calculations, administration, and quality assurance, • Excellent analytical, communication, and coaching skills, • Ability to manage priorities and work collaboratively across teams, • Pension qualifications (e.g., PMI) or equivalent experience Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 27 days holiday, plus public holidays. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

At Air Apps, we believe in thinking bigger—and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018—and now with offices in both Lisbon and San Francisco—we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management—and change lives along the way. As a Data Analyst at Air Apps, you will be responsible for analyzing and interpreting data to drive business insights and optimize product performance. You will create reports, dashboards, and performance metrics to help teams make informed decisions and improve user experience. This role requires a data-driven mindset, strong analytical skills, and experience with visualization tools to turn complex data into actionable insights. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts. Analyze user behavior, product performance, and key business metrics to identify trends and opportunities. Create and maintain interactive dashboards and reports using tools like Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and structure large datasets to ensure accuracy and usability. Define and track KPIs for marketing, product, and business performance. Work with SQL, Python, or R to extract, analyze, and manipulate data. Collaborate with product managers, engineers, and marketing teams to provide data-driven insights. Conduct A/B testing and experiment analysis to improve product features and user engagement. Identify bottlenecks and opportunities in user journeys and customer funnels. Present findings in a clear and compelling way to stakeholders and leadership teams. Stay up to date with industry trends, analytics best practices, and emerging data tools. Around 3+ years of experience in data analysis, business intelligence, or a related field. Proficiency in SQL for data querying and manipulation. Experience with data visualization tools (Tableau, Looker, Power BI, Google Data Studio). Strong analytical skills with experience in Python or R for data analysis. Knowledge of A/B testing methodologies and statistical analysis. Experience with Google Analytics, Mixpanel, Amplitude, or similar user analytics tools. Strong problem-solving skills and ability to communicate insights to non-technical stakeholders. Experience working with large datasets and cloud-based data warehouses (BigQuery, Redshift, Snowflake). Familiarity with ETL processes and data pipeline optimization is a plus. Ability to work in a fast-paced, data-driven environment and manage multiple projects. Apple hardware ecosystem for work. Annual Bonus Top-tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well-being, and more. Childcare support. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long-term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The OpenLink Endur Position is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. This candidate will be primarily developing an understanding of our users' strategic direction, issues, and project goals. The successful candidate must be able to bridge the gap between user-functionality and system developers and assist in documenting, evaluating, and translating business architectures and needs into IT applications. Overview Role Overview/What will you do: • The successful applicant will work closely with existing development team to enhance the current OpenLink platform including integrating with the Global Commodities application stack, • The successful applicant must demonstrate drive and initiative, be goal-oriented, dedicated and self-sufficient. He/she should be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods., • Responsible for designing and developing a technology stack, leveraging on a combination of existing platforms and building new strategic platforms, and migrate existing business functions from legacy systems., • Close interaction with Traders and Quants to understand new requirements for applications across the platform, specifically focused on trade modelling and lifecycle., • Increase productivity of the technology teams' build and delivery cycles, and design system solutions to maximize operational efficiency of the business processes/workflows., • Engage senior business heads, providing frequent & timely updates and managing expectations wherever necessary. Key Skills and Experience required, • Experience configuring and extending OpenLink Endur or any other ETRM system., • Additional Experience in commodities products financial as well as physical trade lifecycle across multiple product classes such as Oil, Metals, Gas, Power and Emissions etc., • Solid Business Analyst skills, including experience interviewing clients to gather and document business requirements, develop process maps and functional specifications, • Experience leading client teams through testing and training exercises, followed by successful cut over for go live, • Ability to troubleshoot issues and provide user support, • Strong presentation skills, • Extensive experience writing successful project proposals, experience planning and executing related projects, • Project management skills/experience Any Beneficial / Nice to have skills and experience:, • Degree educated in a related field or experience operating in a similar role. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • 27 days annual leave (plus bank holidays), • A discretional annual performance related bonus, • Private Medical Care & Life Insurance, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Regulatory Analyst Location: Belfast (Hybrid Working 3 days office / 2 days home) Salary: £50,000 - £57,000 A leading organisation operating within Northern Ireland's energy sector is seeking a Regulatory Analyst to join its Commercial and Regulatory team. This is an excellent opportunity for an analytical and commercially minded professional to contribute to the delivery of critical regulatory and financial activities that support the transition to a more sustainable energy future. Duties: Lead and support regulatory projects, including price control implementation and regulatory reporting improvements. Manage licence compliance activities, ensuring obligations are monitored, and submissions are delivered accurately and on time. Provide regulatory input into market-related projects and wider organisational initiatives. Develop and maintain processes to monitor organisational performance, service delivery outcomes, and budgetary/regulatory compliance. Support tariff calculation and financial sustainability activities. Build and maintain effective relationships with regulators and key external stakeholders. Provide regulatory guidance and support across multiple business functions. Identify opportunities for process improvement and contribute to the enhancement of systems and reporting frameworks. Support wider team objectives and organisational priorities as required. Criteria: Degree-qualified (or equivalent experience) in Business, Economics, Finance, Accountancy, Engineering, or a related discipline. Experience developing, implementing, and improving business processes. Experience preparing business cases, impact assessments, or cost-benefit analyses. Strong analytical and problem-solving skills with excellent attention to detail. Advanced MS Excel and financial modelling capability. Excellent written and verbal communication skills, with the ability to present complex information clearly. Strong organisational skills and the ability to manage competing priorities. Desirable Experience using Power BI, Power Automate, or SharePoint Lists. Experience working within a regulated industry, regulatory body, or the energy sector. Knowledge of policy analysis, regulatory economics, or competition law. Project-based experience or formal project management qualifications. Financial modelling certification or related professional training. Benefits: Competitive salary and performance-related bonus. Private medical insurance and enhanced pension contribution scheme. Hybrid and flexible working arrangements. Generous annual leave entitlement plus additional wellbeing benefits. Enhanced family-friendly policies. Salary sacrifice benefits, including electric vehicle and cycle-to-work schemes. Free parking and on-site EV charging facilities. Ongoing professional development and clear career progression opportunities. The chance to contribute to meaningful projects that support the development of a cleaner, more secure energy future. To be considered, apply here or contact Sophie Keogh at Cpl NI. Closing Date: 9 June 2026 Skills: Process improvement analyses MS Excel TLNT1_NI

Solutions Designer, Systems Designer, Business Systems Analyst, Technical BA, Application Designer, Systems Analyst, Technical BA, Systems Design, Guidewire, Agile, SDLC, UX, Wireframing, Prototyping, UML, ITIL, Financial Services, Insurance. Experience in a Financial services, insurance, investmen

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. You'll help banks, asset management and insurance organizations own their future by helping them to transform and create new business models to meet changing customer needs and drive sustainability. Join our team as the expert you are now and create your future. This is an evergreen opportunity used to pipeline for potential upcoming roles in Belfast. We review applications regularly, but it is not a currently open role. Huron is building a Talent Pool of Financial Crime specialists to support future projects within our expanding Belfast-based delivery centre. By joining our Talent Pool, youll be first in line when new projects go live, enabling faster interview cycles and earlier access to consulting opportunities within Hurons growing Financial Crimes capability. If you want to be part of a high-performing team delivering impactful compliance and regulatory work for global clientsand prefer to engage ahead of live requisitionsapplying for this role is an ideal entry point. Your Role:Transaction Monitoring Alert Analyst (L2) As a member of our Belfast-based Financial Crime & Compliance Talent Pool, you will support client projects focused on Level 2 (L2) Transaction Monitoring investigations. You will be aligned to projects conducting in-depth investigation and disposition of potentially high-risk or complex alerts, including international money movements, correspondent banking activity, and higher-risk customer segments. You will exercise judgement, perform enhanced analysis, prepare investigative narratives, and escalate complex or material risks in line with regulatory and client expectations. While the scope of each project may be different, your duties & responsibilities may include: - Conduct investigations in potentially high-risk and/or complex activity involving international money movements (e.g., wires, correspondent banking, nested account, trade finance, high-net worth individual transactions, politically exposed persons, and potential sanctions evasion). - Manage investigation/case workbench and productivity to ensure adherence to SLAs and suspicious activity reporting requirements. - Conducting thorough reviews of transactional histories for flagged accounts, taking appropriate actions. - Notify supervisor and/or project leadership of significant or complex cases or escalations. - Raise notable or thematic patterns, typologies, and risks to project leadership to better inform and potentially enhance monitoring coverage and/or rules. - As required, perform deeper analysis into transactions, customers, related account owners and/or businesses, ownership structure, and ultimate beneficial owners, to determine the legitimacy of reviewed activity. - Prepare investigation results, document evidence, capture appropriate documentation, and draft clear narratives to support rationale for case closure or suspicious activity/transaction reporting (SAR/STR). Prepare SAR/STR recommendation narratives, as appropriate. - Actively participate in team meetings to surface and share thematic red flags, emerging typologies and risks, potential process improvements/streamlining to enhance operations and outcomes. - Collaborate with, share knowledge and expertise, and assist peers and managers with ensuring production expectations at the individual, team, and project level are met and maintained. - Be receptive to manager/project oversight/client feedback, take accountability and implement corrective actions to ensure quality expectations are met. - Provide?subject matter?expertise?on correspondent banking typologies.? The Profile We're Looking For:An Experienced Transaction Monitoring Analyst We are looking for candidates who combine a strong investigative capability with sound judgement and the ability to manage complex financial crime risks. Required background includes: Strong educational background Degree in Finance, Business, Economics, Forensic Accounting, Criminal Justice, Legal or STEM subject a plus. Strong investigative skills and track record of conducting anti-money laundering and financial crimes investigations involving potentially high-risk customers and activity, cross-border typologies, out-of-profile patterns, fraud, and other suspicious behaviours. Experience in Private Banking and/or Corporate Banking would be desirable. Experience reviewing AML system-generated alerts and scenarios and conducting holistic account/transaction analysis using internal systems and external commercial and open-source tools, spreadsheets, and charts/graphs. Experience with using data visualisation tools a plus. Strong written and verbal communications skills and the ability to write comprehensive narratives evidencing investigations results, outcomes, and recommendations. Experience working with banks, payment processors, and/or FinTechs either directly or working for a 3rd party providingconsulting/outsourcedservices to these institutions. Experience drafting clear and concise summaries of alert review findings. Familiarity with transaction monitoring and case management systems (e.g., Oracle, Actimize, Verafin, etc.) Understanding of suspicious activity identification and reporting regulatory requirements in the U.S., UK, and EU (e.g., Bank Secrecy Act, MLR 2017, Proceeds of Crime Act, Anti-Money Laundering Directives, EU country level requirements, etc.) An ability to apply complex concepts across a variety of scenarios. Comfortable in a dynamic work environment with evolving priorities. Very strong attention to detail and capable of analytical thinking Experienced initiating escalations, comfortable discussing with high-level stakeholders. Excellent communication skills across all levels of seniority Strong interpersonal skills, with good relationship building and engagement skills. Proficiency in Microsoft Office suite, particularly Excel, Word and PowerPoint. Equal Opportunity & Compliance Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. In connection with your application, we will process your personal data in accordance with our privacy policy. Skills: Transaction Monitoring SAR Writing Attention to Detail Analytical Thinking Typologies Regulatory Reporting Benefits: Dental Medical Bonus Annual Leave Income Protection Pension TLNT1_NI

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits. Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. We’re recruiting for a Model and Financial Controls Team Senior Analyst to join us on a 12 month secondment. . What you'll be doing: • Managing and maintaining the EUC (End User Computing) model inventory, • Supporting the business with EUC-related queries and audit actions, • Producing management information for senior stakeholders and committees, • Conducting deep dives into financial processes and identifying control gaps, • Mapping processes and recommending improvements to reduce operational risk, • Assisting in embedding IFRS 17 into business-as-usual operations, • Engaging with stakeholders to improve risk culture and awareness, • Collaborating with teams across Finance, Investments and Pricing Who we're looking for: • Part-qualified or qualified accountant or equivalent finance professional experience, • Strong organisational and stakeholder engagement skills, • Good understanding of financial reporting and IFRS 17 processes, • Knowledge of financial controls and risk management, • Good communicating skills and can work effectively in a team environment, • Comfortable using tools like Power BI, Alteryx, R or Python (desirable), • A proactive, solutions-focused mindset Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes, • Generous pension contribution, • Life assurance, • Healthcare Plan (permanent employees only), • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday, • Competitive family leave, • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only), • There are the many discounts we offer – both for our own products and at a range of high street stores and online, • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

About Air Apps At Air Apps, we believe in thinking bigger and moving faster. We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Born in Lisbon, Portugal in 2018 and now with offices in both Lisbon and San Francisco we’ve remained self-funded while reaching over 100 million downloads worldwide. Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference. Here, you’ll be a creative force, shaping products that empower people across the globe. Join us on this journey to redefine resource management and change lives along the way. The Role As a Financial Analyst, you will join our finance team and support data-driven decision-making across the company. This is an excellent opportunity for an early-career finance professional who is eager to grow in a fast-paced, tech-driven environment. You will work closely with senior finance team members and cross-functional stakeholders. This role focuses on accounting records, help with financial reporting, bank transactions and continuous improvement of financial processes, providing strong exposure to the financial operations of a global product company. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment. We are open to support with relocation efforts. Responsibilities Support the month-end closing activities and related reporting. Prepare recurring and ad-hoc financial reports to support decision-making. Performing accounting records, bank transactions and support tax compliance activities. Collaborate with teams such as Product, Marketing and Operations to gather data and align financial insights with business goals. Support the review and reconciliation of expense reports, bank statements, AR balances and AP balances. Support cash flow monitoring and cost analysis efforts. Contribute to the continuous improvement and automation of financial processes and tools, including ERP and expense management systems. Ensure accuracy and consistency of financial data through careful review and reconciliation activities. Requirements Approximately 1 year of experience in finance, financial analysis, accounting, or a related area. Degree in Finance, Management, Economics, Accounting, or a related field. Strong analytical skills with attention to detail and a structured approach to problem-solving. Comfort working with Excel or Google Sheets; experience with financial systems or ERPs (such as Netsuite, Payhawk, Ramp, or similar tools) is a plus. Basic understanding of financial statements (P&L, balance sheet, cash flow). Ability to communicate financial information clearly to both financial and non-financial stakeholders. Proactive mindset with a willingness to learn and grow in a dynamic environment. Fluent in English, both written and verbal. Why Join Air Apps? (Portugal Benefits) Apple hardware ecosystem for work. Flexible Paid Time Off (PTO) to support work-life balance. Annual Bonus Top-tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well-being, and more. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long-term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger. Application Disclaimer At Air Apps, we value transparency and integrity in our hiring process. Applicants must submit their own work without any AI-generated assistance. Any use of AI in application materials, assessments, or interviews will result in disqualification.

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: SC Clearance/CTC Clearance level is mandatory. Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. SC Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. TLNT1_NI