Service Designer - Manchester
22 hours ago
Westhoughton
Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product design role. Its about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. Youll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation. The Role As a Service Designer, you will: • Lead end-to-end service design activity across complex customer journeys., • Map current and future state services, identifying pain points, dependencies, and opportunities., • Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective., • Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs., • Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints., • Champion human-centred design, constructively challenging business or technical limitations where needed., • Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams., • Support the evolution of service design capability and ways of working across the organisation., • Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What Youll Bring, • A strong foundation in UX design, with clear progression into service design., • Experience designing end-to-end services beyond individual screens or features., • Confidence working across multiple touchpoints, channels, and operational processes., • Strong journey mapping and service blueprinting experience., • The ability to connect research insights to strategic service decisions., • Excellent stakeholder management skills, including experience working with senior leaders., • Resilience and adaptability in complex, fast-moving environments., • A collaborative mindset and genuine passion for improving customer experiences. Benefits, • Excellent career development opportunities, • Birthday off + Wellness Days, • Flexible working Interested? Please click Apply Now.Service Designer (UX-Led) JBRP1_UKTJ