Customer Service Agent
9 hours ago
Barbican, City of London
You will be evaluating the performance of sales associates at large companies whilst observing interactions between sales associates and customers, assessing areas such as communication, product knowledge, customer service, and sales techniques.
After these assessments, the invigilator compiles detailed reports, providing feedback on strengths and areas for improvement. These reports are used by the company to enhance training, refine sales strategies, and ensure a consistent and high-quality customer experience.