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RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. ICT Service Operations Manager Location: Gosforth OR Stanley (Hybrid Working) Salary: £62,546 per annum Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley (Hybrid Working as standard 3-4 days in office - must be flexible to work in the office 5 days per week if needed) Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services? We're looking for an ICT Service Operations Manager to lead a talented technical team responsible for delivering exceptional ICT services across a complex organisation. This is an exciting opportunity to play a key role in shaping digital services, driving operational excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership across Service Desk, Infrastructure, Cloud Services, End User Computing, and Cyber Security. You'll lead multidisciplinary technical teams, ensuring services remain secure, reliable, resilient, and continuously improving while supporting both day-to-day operations and future digital transformation initiatives. Key Responsibilities Lead Service Desk, Infrastructure, Cloud, End User Computing and Cyber Security teams. Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support. Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement. Manage cloud infrastructure, cyber security platforms and operational technology services. Lead and mentor technical managers and develop high-performing teams. Work closely with development teams to improve service transition and operational readiness. Make key technical and operational decisions to support successful project delivery. Manage third-party suppliers and service providers to achieve agreed service levels. Develop and monitor SLAs, KPIs and service reporting for senior leadership. Support business continuity, disaster recovery planning and operational resilience. Contribute to ICT strategy, digital transformation and continuous improvement initiatives.About You You'll be an experienced ICT operations leader who enjoys building strong teams and delivering excellent customer-focused services. Essential Experience Significant experience managing ICT Service Operations within a complex environment. Proven leadership of Service Desk, Infrastructure, Cloud and Security teams. Strong experience managing Microsoft Azure cloud environments and enterprise infrastructure. Excellentoperationalcyber security knowledge including: Security monitoring Incident response Vulnerability management Endpoint protection Experience managing enterprise networking, end user computing and modern workplace technologies. Strong supplier and contract management experience. Experience delivering ITIL-based service management and continual service improvement. Experience developing service reporting, KPIs and operational performance frameworks. Experience leading multidisciplinary technical teams through change and transformation.Qualifications Relevant ICT qualification or equivalent professional experience. ITIL v4 Foundation (minimum requirement). Higher-level ITIL certifications are desirable. Full UK driving licence (desirable).What You'll Bring You'll be someone who can: Inspire and develop high-performing technical teams. Build strong relationships with stakeholders across the organisation. Think strategically while remaining operationally focused. Balance service delivery, security and innovation. Analyse complex technical and business information to make informed decisions. Champion continuous improvement and modern ways of working. Communicate confidently with both technical and non-technical audiences.What's on Offer? In addition to a competitive salary, you'll benefit from: £62,546 annual salary 26 days annual leave, increasing to 31 days with service Birthday leave Occupational pension scheme Health cash plan Flexible benefits package Funding for professional qualifications, conferences and learning opportunities Opportunity to play a leading role in an ambitious digital transformation programmeRegular office attendance and travel between regional sites will be required, so applicants should live within reasonable commuting distance. Apply Today If you're an experienced ICT leader looking for your next challenge and want to shape the future of technology services within a forward-thinking organisation, we'd love to hear from you. Apply now to be considered. Closing Date: 26 July 2026 Please note: Applications may close early if sufficient high-quality applications are received. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer

The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. We are recruiting f

With demonstrable hands-on technical capability with a variety of Networking Technologies such as Fortinet and Fortigate. Monitoring and fixing of networking alerts. Hardware and firmware upgrades to networking infrastructure.

We're looking for someone with a broad technical background who wants to have a career within networking. Networking background - DNS / DHCP / Routers / Switching / Firewalls. Excellent time management skills with the ability to manage competing demands on their time.

Fortinet/Fortigate experience Infoblox Azure Zscaler SD-Wan Troubleshooting and resolution of complex networking incidents and escalations Monitoring and fixing of networking alerts Hardware and firmware upgrades to networking infrastructure Strong communication and interpersonal abilities. With dem

Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management. With Newto Training’s Network Engineer Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Network+, uCisco CCNA, Forescout FSCA) plus real-world

Your responsibilities will include: Providing remote 1st and 2nd Line IT support Supporting Microsoft Windows and Microsoft 365 environments Troubleshooting hardware, software and networking issues Assisting with new site rollouts and technology installations. Rather than sitting

Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management. With Newto Training’s Network Engineer Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Network+, uCisco CCNA, Forescout FSCA) plus real-world

To be considered you will be a Graduate member of IStructE and have a MEng/MSc in Structural, Civil or Architectural Engineering with a First Class / 2:1 pass (Or equivalent). On offer is a good base salary with a multi disciplinary consultancy who work across the UK with full su

Per hour (Umbrella) Security Clearance: Active DV clearance or lapsed DV is required due to the sensitive nature of the project Your Impact Do you want to grow your career in network engineering and work on projects that safeguard some of the UK’s most critical systems? As a Senior Network E

Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management. With Newto Training’s Network Engineer Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Network+, uCisco CCNA, Forescout FSCA) plus real-world

Are you an experienced Network Security Engineer looking to take ownership of enterprise firewall platforms while shaping the long-term security architecture within a complex, multi-site environment? This is a hands-on, technically focused role within a well-established IT Infrastructure team, wher

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

With numerous world records set in technology, this role provides a unique learning opportunity within a supportive, technical team. Hunter Bond is seeking a Network Engineer (Security Focused) to join their elite tech firm based in London with a hybrid working model. Ideal candidates have 5+ years

You’ll have the opportunity to be involved in routing and switching, multicast, automation with Python and a range of monitoring solutions. With technology at the absolute forefront of their business, they trade across numerous markets with innovative, data-driven research and constantly evolving

Stanford Black Limited is seeking a Senior Python Developer specializing in Networking to join their technology-driven hedge fund. You will architect and enhance the automation framework while integrating with vendor APIs. The position offers market-leading compensation and a chance to tackle comple

This role focuses on AWS network security architecture, hybrid connectivity, and enterprise-scale environments. Design hybrid connectivity using VPN and Direct Connect with high availability. AWS security services: GuardDuty, Security Hub, WAF, Shield, IAM.

This hands-on technical leadership role will shape the project and deliver high-quality automation solutions. You will design and implement automation using Ansible and Python in production, build CI/CD pipelines, and work across Cisco, Fortinet, and F5 platforms while collaborating with stakeholder

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

This role requires five days on-site in London with a strong focus on proactive security ownership, hardening, and improving defensive capabilities. You will lead threat detection, incident response and vulnerability management end-to-end, working closely with infrastructure teams to embed security

Familiarity with routing, switching, and network monitoring tools. The role will involve hands-on work across service provider connectivity, multicast networking, and cloud platforms, alongside monitoring, troubleshooting, and ongoing optimisation. The role will suit someone who enjoys working acros

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

The role requires deep expertise in routing, Cisco/Arista environments, and VPN networking, with emphasis on security, compliance, and incident resolution. You will lead projects end-to-end, mentor junior engineers, and work with Security, Project, and Operations teams to optimize network performanc

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

Your day‑to‑day will involve writing code, creating configuration templates, designing dashboards, building CLI tools, and working closely with our Network Engineering and Network Observability teams to automate, operate, and monitor CoreWeave's network. Any unsolicited CVs sent by your company

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Define the realtime monitoring requirement

This is an opportunity to lead the delivery of modern networking and security solutions, working across cloud platforms, next-generation firewalls, automation technologies, and compliance initiatives. Partner with Cyber Security teams to identify risks, strengthen controls, and enhance enterprise se

This role involves designing and developing networking solutions while ensuring the security of communications through encryption technologies. The ideal candidate will have extensive knowledge of networking technologies and proven skills in device configuration and troubleshooting. Strong communica

This role offers a high-impact opportunity to solve complex engineering challenges while working with advanced networking and cloud technologies. Hamilton Barnes Associates Limited is hiring for a key role in London focusing on automating network infrastructure and workflows. The ideal candidate wil

This full-time onsite position offers a competitive rate of £92. Morson Human Resources Limited is seeking a Senior Network Engineer to work in Yeovil, Somerset.

At Opticore IT we embrace diversity and are committed to equal opportunities. This is an exciting opportunity to join an elite Operations team focusing on. Collaborate with other teams to troubleshoot connectivity or access issues related to firewall configurations or security controls.

You will lead the implementation of Zero Trust architecture, network automation, and vulnerability remediation while collaborating with Cyber Security and IT teams to maintain compliance and resilience in a complex multi-cloud environment. The role is hybrid and permanent, with ASAP start and a focu

A discretionary bonus and various benefits are offered. The role focuses on the interplay of AWS and physical colocation, ensuring low-latency connectivity and robust network performance. Ideal candidates will have a proven background in high-frequency trading environments and deep expertise in Linu

This role is ideal for experienced network operators who are passionate about reliability and have experience designing and building full lifecycle software such as Quality Assurance audits, circuit audits, periodic audits, failure rates and failure analysis. Experienced SRE (Site Reliability Engine

Ideal candidates will have IT networking experience within Defence & Security. This fully onsite role involves creating network architecture and maintaining the lab environment. Outside IR35) and requires strong knowledge of network implementation and deployment, as well as familiarity with VLAN con

Strong product instinct with the ability to thrive in ambiguity. This is a rare opportunity to join an elite group of founding engineers from some of London’s leading startups, operating at the forefront of Generative AI and Voice AI systems in a true zero-to-one environment. Backed by top-tier in

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Own end-to-end reliability, scalability, a