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Duties and Responsibilities of Our Client’s 3rd Line IT Service Desk Engineer:. Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Through co

Job DescriptionService Desk Analyst Hybrid - Ashford, Belfast or LondonSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offer

With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and

Some knowledge of change management Some knowledge of problem management Some knowledge of risk management BenefitsCompetitive salary25 days holiday PLUS your BIRTHDAY offPension contribution with Royal LondonLife AssurancePrivate medical, dental and optical health insurance with AxaHybrid workin

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Familiarity with ITIL principles. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*.

Principal Service Desk Analyst - Doxford, SR3 3XPPositionPrincipal Service Desk AnalystReports to: Service Support ManagerMain purpose of the positionArriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2. Stakeholder re

Position: IT Service Desk Analyst – 1st Line. You will work in a proactive and cooperative manner to ensure responsiveness, effectiveness and quality of the IT Service Desk. Previous service desk / IT experience desirable but not necessary.

Generation are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously. Generat

Our client, a reputable manufacturer based in the North East, is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Experience in a similar 1st line or service desk role. Act as the first point of contact for IT support queries via ServiceNow.

Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. We are working with a leading IT service provi

In this role, youll provide first line IT support as part of a wider service desk team, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. Monitor and respond to service desk tickets within agreed timeframes. IT Service Desk Analyst - 1st Line Suppor

This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe. I’m working with a leading sector-focused, global law firm that’s lookin

As part of its continued growth, Codestone is recruiting a full-time Service Desk Analyst to join its remote support team. Experience working in a Service Desk environment, preferably with a Managed Service Provider. The Service Desk Analyst will be responsible for providing first-line technical sup

Are you a problem-solver who thrives under pressure and takes pride in keeping critical systems running smoothly? This is an outstanding opportunity for a former service member or security‑cleared professional looking to bring their discipline, precision, and situational awareness into a new chall

A genuine interest in IT and technology, with a desire to build a career in IT support. Log, classify, and prioritize incidents and service requests. Develop your technical and customer service skills with guidance and training from senior team members.

This full-time position contributes to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions while adhering to IT procedures and standards. The IT Service Desk Analyst will report directly to the European IT Service Desk Manager. Manage all s

Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication channels. Abi

Transputec is an established Information Technology Services and Solutions company with over 35 years of IT innovation and excellent customer service. We believe in flexibility, quality, and agility—growing our services quickly to meet client expectations, whether they are enterprises or small/med

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. Excited for our future, we’ve got a great missio

We have an exciting opportunity for a Senior Service Desk Analyst to join our Managed Services team. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy with

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. Excellent written skills and experience with documenting incidents/service requests and resolutions. About Us: Pinnacle Pet UK is a Top 5 UK Pet insure

My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team. This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support. Ability to learn quickly and share knowledge with other team m

As the Service Desk Analyst, you will be working on a very busy service desk where good communication skills are vital. The Service Desk Analyst will be on an initial 2-3 month contract. An urgent contract role has just arisen for a talented Service Desk Analyst who has experience of Active Director

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the

The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. If you’re looking to kick start y

Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer:. Through comprehensive o

IT Service Desk Analyst - L2 Support - onsite. Support and troubleshooting include MS Office 2016 - O365 suites, Commvault, Cisco products (Jabber, WebEx, AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/folder permissions, BitLocker MBAM, GoTo Rescue, SCCM,

This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery / Customer Experience role. The successful Service Delivery Analyst will be offered a starting salary of £35,000 - £45,000 + Company Benefits. A dynamic

Senior IT Service Desk Engineer at DJH. Monitor Azure resources to ensure availability, performance and security. Implement security and compliance standards set by the Head of Information Security and CTO.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff. Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK. Excellent wr

Service Desk Analyst (Data Processing) – Kent/ On-site / FTC / Full-Time / Competitive Salary (£25,000 per annum pro rata). Goaco is a Digital Software Consultancy and we are currently looking for a motivated and detail-oriented Service Desk Analyst to join our team on a fixed-term basis. Service

Working as part of a team, the role holder is responsible for accepting and recording incidents and providing first line resolutions either via telephone or desk side support. Working within Service Level Agreements. It is the nature of the appointment that tasks and responsibilities are, in many ci

Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager. The Service Desk Analy

The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails and walk-ups, carrying out a full initial diagnosis and recording information accurately. Resolving Incident & Service Requests in accordance with the Service Level Agreem

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. Experience with system monitoring, incident management and main

Experienced and committed IT candidate required to join our client as an IT Service Desk Analyst and assist with the smooth running of the IT Service Desk Support team. Provide first point of contact for global users, delivering high-quality IT service desk support. Interest in technology with the a

Familiarity with Active Directory and remote desktop support tools. Join a dedicated local government organization delivering seamless IT support to critical public services. As a Service Desk Analyst, you will provide first-line technical assistance, resolve issues, and ensure smooth day-to-day ope

With full training, genuine career opportunities, and a positive working culture, it’s the perfect move if you want to combine your technical knowledge with customer facing skills in a role that makes a difference every day. Someone with IT helpdesk or service desk experience looking to broaden th

Resourceful with a growth mindset, open to constructive criticism, driven to progress, and professional in conduct. Experience or familiarity with knowledge management and senior technical duties is advantageous. Show initiative to add value to the team and support career development within the orga

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT Service Desk Engineer – Derby – Permanent – to £28,00

We are seeking an experienced and proactive Senior Service Desk Analyst to manage the daily operations of a busy Service Desk. Senior Service Desk Analyst - 12 Month FTC. Familiarity with enterprise productivity platforms such as Office 365, OneDrive, and SharePoint.

As a Service Desk Analyst, youll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. Hands-on experience with ServiceNow and ITIL frameworks. Working collaboratively with your team to deliver high-quality IT support.

Meet service level targets for creation, resolution and closure of service desk calls on a monthly basis. To provide initial point of contact and support to customers, assisting them with IT hardware and software problems via phone, email or remote assistance. An understanding of ITIL, ITIL’s fram

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and the owners and management teams that l

Operating within an outsourced environment with multiple vendors and Master Service Agreements (MSAs), you will take ownership of the UK IT Service Desk, guiding its evolution from a reactive break/fix function to a proactive, strategic partner that delivers measurable business value. Build strong r

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Leeds — Monday to Friday hybrid role; provide end user support. Provide end user support and triage IT issues as part of a Service Desk team. Work with Microsoft Windows 10/11, Microsoft Office 365 troubleshooting

Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. You’ll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring c