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About the job Company Description We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city. Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences. Job Description What you’ll do… Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups Qualifications What we’re looking for… Hotel or leisure related experience in a similar role If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get shit done You’re up for doing things differently and trying (almost) everything once If we got stuck in a lift together we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Department: Guest Relations The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Job description About us Sunborn London is one of the most prestigious and unique hotels in London. We are a Yacht Hotel, providing around 10,000m² of beautifully designed floorspace and incorporating elegant guest accommodation, restaurants, leisure areas, conference, and events facilities offering an expansive view of Canary Wharf. The Yacht is in Royal Victoria Dock just opposite Excel London Core Objectives Carry out skilled DIY & general maintenance work involved in all aspects of onsite building maintenance, both internal and external. The role includes general building DIY and maintenance including basic carpentry, plumbing, replacement of tiling, flooring, and painting and decorating. This will also include regular checks and assessments of both private and public areas, liaising with Line Manager and other team members, performing jobs as and when they are required. Main Tasks/Duties and Responsibilities Day to day responsibilities Installation inspections, diagnosing faults, testing, replacement, repair and maintenance of building fixtures and fittings. General plumbing including washers, taps, unblocking toilets, unblocking stacks, installing new sinks, urinals and toilets, pipework (copper or PVC) General carpentry such as hanging doors, new locks, architraves, window frames, boxing in, assembling furniture, easing, and adjusting windows, replacing handles and similar hardware. General tiling – floors and walls Flooring work, such as carpet tiles General painting & decorating Day to day care and maintenance of the garden buildings Regularly inspecting garden structures and undertaking minor repairs or advising Line Manager of any need to replace/rebuild. General garden carpentry such as assembling and maintaining furniture, replacing handles and similar hardware. Identify hazards, defects and the need for adjustment or repair; to ensure compliance with agreed codes, law, working practices, health and safety. Liaising with Line Manager and other team members and performing jobs as and when they are required. Carry out planned tasks in accordance with contract requirements. Carry out tasks within specified time limits. Ensure compliance to applicable codes, legislation and procedures including health and safety. Maintain accurate records/documentation associated with your work. Report to Line Manager Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager Meet your targets and contribute to those of the team as a whole. Contribute towards the efficient running of the team. Adhere to all organisation policies and procedures. From time to time, you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally. Hours/Days Your usual hours will be from 9:00 to 17:00, Tuesdays to Thursdays and from 08:30 to 19:00 on Fridays and Saturdays. However, you will be expected to work as and when necessary to meet the needs of the team and your targets. Secondary Tasks/Duties The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop, and expand the business of our organisation and its interests generally. You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation, and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the Organisation’s rules, procedures, and policies. Equipment You are responsible for the equipment provided to you for use in your job role. This means you must ensure that equipment is used in accordance with any training provided, the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment you use is maintained and can be used/operated at all times. Essential Abilities/ Competencies of this job role Experience in this type of job role minimum 3 years Requisite knowledge of the tools, equipment, and materials common to the environment To demonstrate knowledge of codes, standards, and regulations applicable to this role Skills in general DIY and maintenance and general gardening including assessment, installation, repair, and maintenance. To be friendly and approachable with “CAN DO” attitude. To understand and deliver good customer service. Good attention to detail Demonstrable time management and project management skills You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations and with any law which applies to your job role. Special Working Conditions You may be expected to work in accordance with the organisation’s overtime policies. The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires. Salary level £29,000.00 per calendar year. Benefits Meals on duty Employee discounts Company pension scheme Employee of the month award Internal transfer and promotion opportunities Support in the development of your career Preferential room rates for yourself and family Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Job Type: Full-time

WE ARE WISER Wiser is an award-winning Employer Branding agency on a mission to change the way people think about work. We transform a company’s employer brand internally and externally and change cultures from the ground up. With creative, strategic and early talent experts in-house, our clients have a single partnership with Wiser and we deliver end-to-end campaigns helping them to attract and retain the best talent globally. Our creatives innovate with design, web, film and marketing to capture what makes companies great. Our early talent recruitment teams introduce the right people to set these companies apart. We believe that people will do their best work and thrive in life when they're in an environment that enables it. And that's what we've created at Wiser - a culture where everyone can be real and back themselves, surrounded by high performers who love to take ownership and make moves, no matter what their background. Inclusion is at the heart of what we do for our clients and how we are building the world of Wiser. To find out more about Wiser and our culture. ROLE At Wiser, we understand that you have to walk the walk, not just talk the talk, and changing the way people think about work has to start at home. This is where the Wiser Experience Team comes in. The Wiser Experience Team rule the roost when it comes to keeping our HQ tip-top and you will be given tasks which cover all aspects of office management, from managing our cleaning team to maintaining our delish daily breakfasts, preparing snack platters for client meetings, refreshing meeting rooms, or hosting events at HQ. A bit about a role on the Wiser Experience Team: - Part-time, shift-based role working exclusively from our office. - Between 10-25 hours per week across Monday to Friday depending on our needs and your availability. - Opportunity to pick up additional hours when we need it and to support evening events or meetings. - You’ll report directly to our Happiness Lead. - If you’re working the early shift, the first part of your day will entail getting HQ set up for the day and prepping our delish daily breakfasts and weekly Juices. - If you’re on the afternoon shift your final duties of the day will be getting HQ reset and ready for the next day. - Internal and external events happen regularly at Wiser and we need a team that can be on hand to make sure they run smoothly and efficiently. - Whatever your hours or shifts, this role is all about being efficient, operationally focused, and effective in managing the tasks at hand. WHAT WILL YOU SPEND YOUR TIME DOING - Our office is beautiful and we need someone to go through an everyday checklist from top to bottom. This could be anything from making sure the cables are in the right shape, doing post office runs or managing repairs. - Responding to requests from people across Wiser, whether they need help with catering a client meeting or organising client gifts, making sure our Wiser people receive quick replies from the happiness team is important. - Checking the kitchen is stocked and managing the food order setting. - Setting up our mega breakfast spread before everyone arrives to kick-start the day. - Coordinate fresh-pressed juices for the team and ensure they are delivered to the right hands during power-hour. - Deliver healthy snacks and food station treats, ranging from tropical fruits to ginger shots, to keep everyone fuelled throughout the day. - You’ll be the first face anyone sees when they come in, greeting clients, candidates and visitors, ensuring a consistently excellent and memorable experience for all. - Help ensure all internal and external events run smoothly, no matter the size or location. This could mean organising the food vendors to ensure every meal or snack is on point, managing guestlists and welcoming people through the doors, restocking drinks, and everything in between. - Our office events are pretty legendary, including everything from the Wiser awards and summer parties to off-site summits and roundtables and you’ll have the chance to support our Brand & Culture team with these. WHAT WE’RE LOOKING FOR - Someone that’s London based and happy to work in the office for every shift. Your role depends on you being at HQ. - You’ve spent at least a year in a front-of-house, office support, retail or hospitality role and want to create great experiences and enjoy making things run smoothly. - You’re naturally organised, sharp on the details, and calm when juggling multiple tasks at once. - You bring warmth and energy to every interaction with our people and clients, people know they’re in good hands. - You’re the kind of person who notices when something’s off and fixes it before anyone else clocks it. - You’re able to adjust priorities, things change fast at Wiser so you’ll need to be flexible throughout the day to keep the wheels turning. WHAT’S IN IT FOR YOU? - Be at the heart of, and continue to create and maintain our company culture where happiness, health and high performance are at the top of the agenda. - A flexible job in a busy buzzing creative agency in London - the chance to be surrounded by great people and work. - A collaborative, supportive team culture where your ideas are valued. - Opportunities to contribute to exciting projects and events. - Hourly rate based on a part-time schedule. THE ROAD TO WISER... - Apply: Send us your application! - Intro Call: Speak with our Talent team. - Visit HQ: Meet with the hiring manager. - Final Interview: Meet with our COO. At Wiser, we’re committed to fostering an environment where everyone can thrive, be themselves, and do their best work. We welcome applicants from all backgrounds and encourage people of all races, ethnicities, genders, identities, sexual orientations, and abilities to apply.