Leadership and management jobs in Ilford

Tasks required by this job include: Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate Makes follow up visits to ensure customer satisfaction and to obtain further orders Stays abreast of advances in product/field and suggests possible improvements to product or service Maintains records and accounts of sales made and handles customer complaints Develop proposals and strategies based on supplier budgets to create cohesive media plan that will deliver against KPIs. Work to ensure all content (including but not limited to media plans, status reports, performance reviews and recommendations) are completed to a high standard. Build positive relationships with our clients, nuancing your approach with different stakeholders and ensure you present yourself as a trusted member of the team. Skill required by the potential applicant for this job: · An interest in working and growing a career within a marketing agency. · The ability to "think differently": As one of our key behaviours here at SMG, you won't be afraid to approach problems from a different angle or challenge the status quo. · Great organisational skills with excellent attention to detail and ability to follow processes. · A ‘can do’ attitude and strong work ethic to get stuck in and provide best in class marketing campaigns and client servicing. · Exceptional communication and relationship skills for managing ke stakeholders. · Excellent knowledge of the machinery manufacturing industries within the Republic of Ireland and the UK · Demonstrate excellent knowledge of various marketing tactics. · Excellent negotiation and sales skills · A result-driven and organized individual. · Excellent oral and written communication skills. · Proficiency in Microsoft Office Tools. · Outstanding project management skills. · Demonstrate excellent leadership skills. Ability to work under pressure

The responsibilities includes: Discusses business methods, products or services and targets customer group with employer or client in order to identify marketing requirements. Establishes an appropriate quantitative and qualitative market research methodology and prepares proposals outlining programmes of work and details of costs. Collates and interprets findings of market research and presents results to clients. Briefs advertising team on client requirements and monitors the progress of advertising campaigns. Help to define and promote the unique profile of the firm in the market, as being both international and independent Provide strategic BD advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives Align practices and offices and bring them closer together through defining and co-ordinating BD activities Assist practice groups and partners in the development and implementation of BD plans, and in tracking progress against objectives Understand key developments that shape the clients’ industries and the legal profession and share insights internally Manage the development of client-specific pitch materials Plan and support business development events, including seminars, webinars, and dinners Develop marketing and external communications programmes Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels Oversee and assist with the production of marketing materials Skills required: Multiple years of experience in business development and previous law firm experience is highly desirable. English native or excellent command of English, urdu, Punjabi and hindi Strategic thinker; team player; problem solver and results driven Highly organised with a keen attention to detail Able to manage multiple tasks and projects concurrently Excellent communication and interpersonal skills Experience with — and a strong understanding of — legal marketing and advertising Ability to provide consistent and high-quality work under tight deadlines We required 2 candidates for this job title

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Salon Manager £25,000 - £27,000 East London Fulltime, Permanent Join London Barbers for unparalleled grooming experiences. Our expert team seamlessly blends tradition with contemporary styles, ensuring every visit is exceptional. We're committed to precision, craftsmanship, and creating a welcoming environment for all. Become a part of our commitment to excellence in barbering today. As a Salon Manager, you will be responsible for overseeing the daily operations of our salon and ensuring the highest level of customer satisfaction. Your key duties will include: - Determining staffing, financial, material, and other short- and long-term needs of the salon. - Controlling the allocation, training, and remuneration of staff to maintain optimal team performance. - Providing clients with information and advice on styles and treatments, and addressing any complaints or problems promptly and professionally. - Ensuring accurate maintenance of clients' records for future reference and follow-up. - Performing and/or supervising hair treatments and/or beauty therapy to meet client expectations. - Regularly checking and maintaining salon equipment to ensure safety compliance. - Demonstrating, advising on, and selling hair and/or beauty products to clients based on their individual needs. - Maintaining financial accounts for the business, including tracking revenues, expenses, and profitability. Requirements: - Proven experience in a similar role within the salon or beauty industry. - Excellent leadership and managerial skills with the ability to motivate and inspire a team. - Strong communication and interpersonal abilities to interact effectively with clients and staff. - In-depth knowledge of hairdressing and beauty therapy techniques and trends. - Proficiency in salon management software and basic accounting principles. - Valid certification or licence in hairdressing or beauty therapy is preferred. - Commitment to upholding high standards of professionalism, hygiene, and safety. Benefits: - Competitive salary commensurate with experience. - Opportunities for career advancement and professional development. - Access to employee discounts on salon services and products. - Positive and collaborative work environment with a supportive team. If you are a motivated and experienced Salon Manager looking to take the next step in your career, we invite you to join our dynamic team, click “APPLY” now!

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

We have an exciting opportunity to work for a rapidly growing bookkeeping and management consultancy company with an extensive portfolio of clients from different company sizes. We are looking for a full-time office/business support manager with a strong financial and bookkeeping skill set to look after both, the general accounting and financial management of the business as well as the day-to-day tasks of managing a busy consultation company. These will be the core tasks but it will also mean carrying out general office manager tasks. You will be responsible for the day-to-day management of other office staff members. You will be expected to thrive from having a varied workload and being happy to assist in other financial and non-financial duties as required. Strong organisational skills are essential for this role as well as a willingness to work towards the company's rapid growth. The role: Specific activities will include (but not be restricted to) - Developing and implementing financial and operational strategies to optimize profitability, and efficiency, and support company objectives. - Planning work schedules, delegating responsibilities and assigning tasks effectively. - Managing correspondence and inquiries related to accounting records, financial position and sales data. - Ensuring that the latest version of policies and standards are approved before effectively publishing these. - Ensuring administration and departmental activities are in line with the latest standards. - Planning, organising and coordinating activities and resources across other offices, including preparing and managing budgets, forecasts, and financial reports with accuracy and timeliness. - Conducting thorough analysis to identify trends, risks, and improvement opportunities. - Monitoring cash flow, liquidity, and financial performance metrics, providing actionable recommendations. - Overseeing accounts payable, accounts receivable, and payroll functions to ensure efficiency and compliance. - Manage relationships with external stakeholders. - Lead and mentor team members, fostering a culture of excellence, collaboration, and growth, - Controlling purchases, managing purchase orders, and overseeing invoice management and bank reconciliation. - Liaise with team members to provide accurate cost information, assist in quotation preparation, - Recording and monitoring office expenditure and budget management, including expense management, petty cash, and staff overtime. - Assist the Director and Senior Management Team in all high-level financial management and decision-making. Personal Profile and Essential Experience: - Bachelor's degree in Finance, Accounting, or related field; - Proven experience (5+ years) in a management role, - Excellent analytical skills, with the ability to interpret complex financial data and communicate insights effectively. - Proficiency in financial modelling, forecasting, and budgeting tools - Demonstrated leadership capabilities, with the ability to inspire and motivate cross-functional teams. - Exceptional interpersonal skills, with the ability to build positive relationships and influence stakeholders at all levels. - Results-oriented mindset, with a focus on driving continuous improvement and achieving business objectives. - High level of integrity, professionalism, and attention to detail, with a commitment to upholding ethical standards. - Highly organised, and commercially responsible, able to manage sensitive data confidentially. - Excellent administration and communication skills, both written and verbal, with a high level of attention to detail. - Flexible working attitude, with a can-do team player approach. - Proficient in MS Office applications. - Must be proficient in the use of Xero accounting for both data entry and analysis and bookkeeping. Job Type: Full-time Salary: £28,000 - £30,000 per year Schedule: Monday to Friday (37.5 hours) Education: Diploma of Higher Education (required) Experience: Management, 5 years (required) Work Location: In person Application Deadline: 29/03/2024

Key Responsibilities: - Planning and Scheduling: Develop and maintain comprehensive work schedules, assigning tasks, and delegating responsibilities to ensure optimal efficiency and productivity. - Correspondence Management: Provide guidance on the handling of all correspondence and inquiries pertaining to accounts, sales, statistical data, and vacancy records. Ensure timely and professional responses to client queries and internal communications. - Insurance Policy Compliance: Ensure adherence to established procedures for considering, issuing, amending, and endorsing insurance policies. Collaborate with relevant stakeholders to maintain compliance with insurance regulations and requirements. - Resource Coordination: Plan, organize, and coordinate the activities and resources of the company, including personnel, equipment, and materials. Streamline processes to enhance operational effectiveness and cost efficiency. - Industry Expertise: Leverage your experience and knowledge of the construction and repair industry to contribute valuable insights and solutions to operational challenges. Stay informed about industry trends, regulations, and best practices. Qualifications: - Proven experience in office management or a related administrative role within the construction and repair industry. - Strong organizational, leadership, and communication skills. - Proficiency in relevant software applications, such as Microsoft Office Suite and project management tools. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Attention to detail and a commitment to delivering high-quality work.

Responsibilities: Oversee day-to-day office operations and administrative functions. Coordinate and manage office resources, including personnel, supplies, and equipment. Implement and maintain efficient office systems and procedures. Collaborate with department heads to ensure effective communication and workflow. Foster a positive and inclusive office culture. Requirements: Proven experience in office management within the security industry. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in office software and systems. Leadership qualities with a problem-solving mindset.

We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.