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NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

About Us We're Unite - The Agency Alternative, a people-first, flexibly built creative force that's tearing up the traditional agency rulebook. No overhead fluff, no bait-and-switch. Just the best creative talent, built around the brief. Now, we're looking for a Client Partner who knows how to produce events properly - and who's just as good at building the client relationships that make great work happen. The Role You understand events from the inside out. Conferences, roadshows and virtual events - you've produced them, costed them and delivered them. You know the detail that goes into making them work and the people skills required to keep everyone aligned while you do it. But this isn't just an events role. You'll be a trusted partner to our clients across everything we do - managing briefs, building relationships and overseeing projects that span content, design, video and more. Events are your anchor, but the role is bigger than that. You'll grow accounts, spot the next opportunity, and turn a well-delivered project into a longer-term relationship. You're not just executing, you're building. Key Responsibilities • Lead the production and delivery of client conferences, events and live experiences from brief to wrap, • Build and manage event budgets - detailed, accurate and commercial from day one, • Source, cost and manage suppliers, venues, AV, production and logistics partners, • Act as the primary client contact throughout all projects, keeping them informed, confident and onside, • Build deep, trusted relationships with clients, understanding their world, anticipating their needs and guiding them through ours, • Select and brief the right freelance talent from our roster for each project, • Manage concurrent projects across events, content, design and creative production, • Own quality control end-to-end, nothing goes to a client that isn't right, • Translate client feedback into clear direction for creative and production teams, • Track actuals vs. budget tightly and flag risks early, • Keep the founders in the loop and occasionally out of the weeds, • Identify upsell and cross-sell opportunities - a great event is the start of a bigger conversation, • Shape scopes, write proposals and help convert client conversations into confirmed briefs, • Protect and grow revenue through exceptional delivery and proactive account management Who You Are • You've produced conferences and events professionally - you know what it takes and you've done it, • You're a natural relationship builder - clients trust you, stay with you and come back to you, • You can build a production schedule and an event budget from scratch without breaking a sweat, • You're comfortable managing suppliers, creative teams and client stakeholders simultaneously, • You've got a nose for when something's going off-track and you fix it before anyone else notices, • You're sharp on detail but never lose sight of the bigger picture, • You understand clients: what they're actually asking for, what success looks like to them, and how to keep them coming back, • You're commercially switched on - budget, value, scope and outcomes aren't awkward conversations for you, • You believe in a better way to work - more agile, more honest and more human than the traditional agency model What You'll Get • A competitive base salary, • Full-time remote working, with on-site presence for events and occasional team sessions, • Real trust and autonomy - no micromanagement, • A creative brand that's already built, now ready to amplify, • Access to a top-tier network of creative and production talent, • A work culture built on transparency, fairness and real people This is not for you if: • You need a production company infrastructure around you to function, • You've only ever managed events from a purely operational angle, • You're uncomfortable owning budget conversations directly with clients, • You think a detailed run-of-show is the hard part This is for you if: • You produce events that people actually remember, • You're as comfortable in a pre-production spreadsheet as you are in a client meeting, • You bring calm to chaos - and you've had plenty of practice, • You want a role where events are the anchor, but the work is never boring, • You believe the traditional agency model is done and something better is here Final Word This is a role for someone who knows events inside out and knows that the best client relationships are built on the back of great work, not just great chat. Produce brilliantly. Build relationships that last. Grow the accounts. If you believe in the alternative, unite with us.

Northern Sales Manager – Leading Spirits Wholesaler – North West – Up to £65,000 plus package Are you a people first leader with experience managing on-trade accounts? This could be for you! Join one of the UK’s leading specialist spirits wholesalers, supplying an exceptional range of premium brands to the on trade. With strong partnerships across pubs, bars, restaurants, and hospitality groups, the business is experiencing significant growth and is looking for an experienced Sales Manager to drive performance, strengthen customer relationships, and lead a high-performing sales team. The Northern Sales Manager will play a crucial role in shaping and delivering the commercial strategy for the on-trade channel. This individual will lead and coach a field sales team, manage key national and regional accounts, and work closely with senior leadership to drive sustainable business growth. This role requires a candidate with leadership experience and a network across the On-Trade in the North West. Your role as Northern Sales Manager will include: • Lead, manage and motivate a team of sales representatives/account managers., • Set clear objectives, KPIs and performance expectations., • Provide coaching, training, and ongoing development to elevate team capability., • Execute the company’s commercial and channel strategy across the on-trade., • Identify growth opportunities and create action plans to increase distribution, rate of sale and share of back bar and menu listings., • Analyse market trends, competitor activity and customer insights to support informed decision-making., • Contribute to forecasting, budgeting and annual sales planning., • Manage key on-trade accounts—including pub groups, restaurant groups, hotels and late-night venues. Build strong, long-term relationships to drive volume, visibility and brand adoption., • Negotiate terms, pricing and promotional plans that deliver mutual value., • Monitor account performance and take proactive steps to maximise results., • Support the team in winning new customers and expanding existing portfolios., • Collaborate with marketing and category teams to develop compelling activation plans., • Partner with brand suppliers on joint business plans and promotional activity., • Ensure smooth communication between internal stakeholders and the sales team. Have you achieved any of the following: • Proven experience in a sales management role within drinks, FMCG, or wholesale., • Strong leadership skills with a track record of developing and motivating teams., • Excellent relationship-building abilities with key on-trade customers., • Commercially astute with strong negotiation and strategic planning skills., • Knowledge of the on-trade, hospitality sector and the wider drinks industry., • Results-driven, proactive and comfortable working in a fast-paced environment., • Full UK driving licence. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

Client Service Agent Location: Manchester (Hybrid - 2 days WFH) Up to £50,000 base TGRC has partnered with an innovative cleantech company developing technology infrastructure for local, decentralised energy markets, connecting energy generation directly with consumption. Step into a front-line role where client experience meets technology. You’ll own client interactions end-to-end, using modern CX platforms to deliver fast, accurate support while helping shape a smarter, more data-driven approach to customer service. Responsibilities: • Handle client enquiries across phone, email, live chat, and ticketing channels, ensuring a consistent, client-first experience at every touchpoint., • Resolve client issues promptly and thoroughly, taking a structured approach to understanding the root cause before working toward a solution., • Support client onboarding journeys by ensuring all communications are clear, proactive, and aligned with service expectations., • Maintain accurate client records and interaction histories within CX and operational platforms (including Zendesk), ensuring data integrity for reporting, automation, and audit purposes., • Draft and send client communications — including service updates, billing notifications, and issue resolution correspondence — in line with brand and regulatory standards., • Escalate unresolved or complex issues to the Customer Service & Comms Lead with clear context and recommended next steps., • Collaborate with Billing, Collections, and Operations teams to ensure consistent messaging across touchpoints, avoiding conflicting or unclear client communications., • Support compliance with Ofgem standards of conduct and complaint-handling requirements, embedding regulatory awareness into day-to-day client interactions., • Identify recurring client issues, log patterns, and feed insights back to the Customer Service & Comms Lead to support continuous improvement and product feedback loops. Your Profile: • 1–3 years in a client-facing/service role (tech, SaaS, fintech, or similar preferred), • Strong communication skills and a problem-solving mindset, • Comfortable using CRM/CX platforms, • Curious, proactive, and confident working in a fast-paced, scaling environment, • No prior energy experience required — just the ability to learn quickly and take ownership of the client experience.

We are working with a Tier 1 Offshore firm in Bermuda who are looking for an Associate with strong general commercial litigation experience to join their disputes practice. Our client has a strong international presence and an excellent client portfolio. This opportunity would suit someone who is looking to progress in their career and be involved in high-value multi-jurisdictional work, but is also motivated by a change in lifestyle and additional tax benefits. Ideal candidate: • 5+ PQE, • Admitted in England & Wales, Canada, Australia or New Zealand, • Excellent academics, • Experience from a leading law firm, • Strong desire to live in Bermuda Hydrogen group has some of the best opportunities globally, due to over 50% of our roles being exclusive or retained. Our offshore team has been recruiting globally since 2011 and is spread out over offices in London, Hong Kong, Singapore, and Sydney. We dedicate ourselves on building long-term relationships with the candidates we work with, so even if you are not considering a move now, please get in touch and we can discuss any long-term plans. At Hydrogen Group we have dedicated teams working on In-house and Private Practice opportunities in the UK alongside our International teams. We have 300 consultants across the globe working in various sectors and have placed candidates in 67 countries. Due to the high volume of applications we receive we are unable to respond on an individual basis, if you haven’t received a response within 2 weeks it is likely you have not been successful on this occasion. For more information or an informal chat please contact Jemima Lee on .

We are working with a leading Offshore firm in Bermuda who are looking for an Insurance Disputes lawyer with 5+PQE to join their practice. Our client has a strong international presence and an excellent client portfolio, covering arbitrated coverage disputes and litigated matters involving insurance entities with a focus on professional financial lines. This opportunity would suit someone who is looking to progress in their career and be involved in high-value multi-jurisdictional work, but is also motivated by a change in lifestyle and additional tax benefits. Ideal candidate: • 5+PQE, • Admitted in England & Wales, Canada, Australia or New Zealand, • Excellent academics, • Experience from a leading law firm, • Strong desire to live in Bermuda Hydrogen group has some of the best opportunities globally, due to over 50% of our roles being exclusive or retained. Our offshore team has been recruiting globally since 2011 and is spread out over offices in London, Hong Kong, Singapore, and Sydney. We dedicate ourselves on building long-term relationships with the candidates we work with, so even if you are not considering a move now, please get in touch and we can discuss any long-term plans. At Hydrogen Group we have dedicated teams working on In-house and Private Practice opportunities in the UK alongside our International teams. We have 300 consultants across the globe working in various sectors and have placed candidates in 67 countries. Due to the high volume of applications we receive we are unable to respond on an individual basis, if you haven’t received a response within 2 weeks it is likely you have not been successful on this occasion. For more information or an informal chat please contact Jemima Lee on .

Client Services Representative – Investment Services Duration: 12 months Pay: £25.11/hour Location: Manchester (4 days onsite) Key Responsibilities & Performance Expectations • Act as the primary point of contact for shareholder enquiries across phone, email, web chat, and written correspondence. The role is predominantly phone‑based, with time split between live client interaction and independent case investigation., • Deliver a consistently high‑quality service in a fast‑paced environment, managing client conversations confidently while working to demanding productivity and quality targets., • Execute telephone trades accurately and efficiently, strictly in line with client instructions, regulatory requirements, and documented procedures., • Handle both straightforward and complex shareholder queries, providing clear, confident technical support and taking ownership of issues through to resolution., • Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgement, attention to detail, and structured problem‑solving., • Drive first‑point‑of‑contact resolution wherever possible, escalating only when required and retaining ownership until full closure., • Proactively manage daily open cases, ensuring timely follow‑up, accurate outcomes, and strong client experience., • Take full accountability for the quality, accuracy, and completion of all work, with performance measured across productivity, quality, and client outcomes., • Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations., • Demonstrate a continuous improvement mindset, identifying opportunities to improve service delivery, efficiency, and client experience. Experience & Capability • Experience in a client service or contact centre environment is essential., • Comfortable operating in a performance‑driven, regulated environment with clear standards and expectations., • Confident working independently, managing workload under pressure, and making informed decisions., • Strong written and verbal communication skills across multiple channels., • Educated to secondary school level with equivalent experience.

Graduate Mechanical Engineer (Building Services)\n Location: Manchester (with project exposure across the UK)\n Salary: Competitive + benefits\n\nWe're working with a growing, design-led building services consultancy that is known for delivering high-end residential and technically challenging projects across the UK and internationally.\n This is a fantastic opportunity for a Graduate Mechanical Engineer to join a close-knit, collaborative team where you'll gain exposure to the full project lifecycle-from early-stage design through to installation and commissioning.\n\nThe Company\n This consultancy is a specialist MEP design practice offering a fully integrated service across mechanical, electrical, acoustics, utilities and more. They are known for their hands-on, director-led approach, working closely with architects, contractors and clients to deliver high-quality, coordinated designs.\n Their work focuses heavily on high-end residential and bespoke projects, with an emphasis on intelligent, discreet engineering solutions and sustainable design.\n\nYou'll be joining a team that values collaboration, technical excellence, and long-term client relationships, with a strong pipeline of repeat business.\n\nThe Role\n As a Graduate Mechanical Engineer, you'll support the design and delivery of mechanical building services systems, including:\n\nHVAC (heating, ventilation, and air conditioning)\nDomestic water services and drainage\nSustainable and low-carbon technologies (e.g. heat pumps, energy strategies)\nCoordination with electrical and architectural teams\nProduction of design calculations, reports, and drawingsYou'll be mentored by experienced engineers and gain hands-on involvement in live projects from day one.\n\nRequirements\n\nDegree in Mechanical Engineering or Building Services Engineering\nMinimum 1 year experience in building services design (this can include a placement year)\nUnderstanding of HVAC and building services fundamentals\nFamiliarity with software such as AutoCAD, Revit or similar (desirable)\nStrong communication skills and willingness to learnWhat's on Offer\n\n33 days holiday (including bank holidays)\nAdditional 2-week shutdown over Christmas\nExposure to high-end, design-focused projects\nStructured mentoring and development\nOpportunity to work closely with senior engineers and directors\nClear progression within a growing consultancyWhy Apply?\n This is an ideal role for a graduate who wants more than just being a number in a large consultancy. You'll gain real responsibility, direct access to leadership, and the chance to develop into a well-rounded building services engineer.\n\nApply now or reach out to Roberto Sartori on (phone number removed) for a confidential chat.\n\nAldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\n\nCandidates must be eligible to live and work in the UK.\n\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Are you a confident communicator with a passion for helping people? We’re looking for a Property Specialist to join our team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 10-week structured training programme, and excellent employee benefits.\n\nWhile not essential, previous experience in property or housing would be advantageous.\n\nWhat you’ll do:\n\nAct as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.\nLog and maintain all interactions to ensure information is accurate and up to date.\nMeet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.\nSignpost landlords to additional resources, third-party services, or training where appropriate.\nSupport landlords with queries on property management, tenancy processes, and legislation within the private rental sector.Additional Information:\n\n4 days from home per week, with a centrally located office for the 5th day.\n25 days, increasing to 26 after 3 years’ service, and 27 after 5 years.\n4 times salary.\nWestfield Health.\n10-week structured plan to support your development.\n12-month fixed-term\n37.5 per week between 8.30am – 5.30pm

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

M&E Project / Design Manager\n\nLocation: Manchester or Liverpool (Hybrid & Flexible Working)\n Salary: Up to £60,000 + Excellent Benefits (including 4‑day working week)\n\nA well‑established, independent building services consultancy is seeking an experienced M&E Project / Design Manager to play a pivotal role in the delivery and coordination of mechanical and electrical building services projects across the UK.\n\nThis is an excellent opportunity for someone who thrives on managing and driving M&E projects forward, working closely with clients, engineers, and wider project teams - without being solely responsible for producing detailed design work themselves.\n\nAbout the Business\n\nThe consultancy has a long heritage in building services engineering, providing a broad range of mechanical, electrical, energy and project management services to clients across commercial, residential, education, industrial and regeneration sectors. Their expertise includes overseeing building services strategies, sustainability and energy‑efficient solutions, project coordination, and technical guidance across multidisciplinary teams.\n\nThe Role\n\nAs a Project / Design Manager, you'll be responsible for ensuring projects are effectively planned, coordinated and delivered to the highest standard:\n\nLead and manage M&E projects from inception through to delivery\nCoordinate mechanical and electrical design teams and external consultants\nAct as the main client and stakeholder contact for project updates, risks and scope\nOversee programme, budget, and resource planning, ensuring design milestones are met\nDrive quality assurance and compliance with regulations and client requirements\nSupport procurement, contractor engagement, and contract administration\nProvide technical leadership and ensure integration across disciplines\nMonitor project progress, resolve issues, and mitigate risks proactivelyAbout You\n\nDegree qualified in Mechanical, Electrical or Building Services Engineering (or equivalent)\nProven experience in project or design management within M&E / building services - ideally in consultancy‑led environments\nStrong understanding of design and delivery processes within building services\nExcellent leadership, planning, communication and client management skills\nAble to manage multiple stakeholders and technical teams effectively\nChartered or working towards Chartered status (desirable)\nDriving licence advantageousWhat's on Offer\n\nUp to £60,000 (depending on experience)\n4‑day working week (big standout benefit)\nHybrid and flexible working arrangements\nCompetitive bonus and pension package\nPrivate healthcare\nA collaborative, supportive and people‑focused culture\nExposure to a diverse project portfolio with opportunity for strategic impactWhy This Role?\n\nThis is an exciting role for a seasoned M&E professional looking to step into a leadership position where you can influence project outcomes, shape delivery strategies and support ambitious engineers, all within a forward‑thinking consultancy environment.\n\nIf you're ready to take the next step in your career and work in a role that offers responsibility, variety and a better work‑life balance (including a 4‑day week), we'd love to hear from you.\n\nApply now or reach out to Roberto Sartori on (phone number removed) for a confidential chat.\n\nAldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.\n\nCandidates must be eligible to live and work in the UK.\n\nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Acoustic Technician\nLocation: Manchester\nSalary: £28,000 - £38,000 DOE\n\nI’m working with a well-established and highly respected UK acoustic consultancy that is looking to expand its team with the addition of an Acoustic Technician.\n\nThis is an excellent opportunity for someone with hands-on experience in sound insulation testing who enjoys a predominantly site-based role, with the flexibility to transition into more remote working overtime.\n\nThe Company\n\nThis consultancy has built a strong reputation across the UK for delivering high-quality acoustic services across residential and commercial developments.\n\nWith a steady pipeline of work and continued growth, they offer a supportive environment where technicians are given the tools, training, and autonomy to develop their careers.\n\nThe Role\n\nThis position will be primarily site-based (around 80%), with the remainder of your time spent in the Manchester office or working remotely (once established in the role).\n\nYou’ll play a key role in delivering acoustic testing services on live projects.\n\nKey responsibilities include:\n\nCarrying out sound insulation testing in line with relevant standards \nSetting up and assisting with acoustic surveys \nPreparing and calibrating testing equipment \nLiaising with site teams and clients during visits \nSupporting the wider acoustics team with project delivery Requirements\n\nSome practical experience in sound insulation testing (essential) \nGood understanding of acoustic testing procedures and standards \nFull UK driving licence \nStrong organisational skills and ability to work independently on site \nExcellent communication skills when dealing with clients and contractors Benefits\n\nFlexitime with the opportunity to take up to 2 extra days off per month \nCompany vehicle \nCompany pension \nOngoing training and development \nClear career progression opportunities within a growing consultancy Why Apply?\n\nThis is a great opportunity for an acoustic technician who wants:\n\nA hands-on, site-focused role \nFlexibility and work-life balance \nLong-term progression within a reputable consultancy \nThe chance to develop technically with ongoing support If you’re interested in having a confidential chat about this opportunity, feel free to reach out to Charlotte Lavender at Aztrum for more information or apply to this role now

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste\n\nRole Purpose\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirements \nPerson Specification / Skills & Competencies\nEssential:\n\nExcellent communication and active listening skills\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitude\nDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)\nWorking Conditions\n\nOffice based\nContact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

Help our agents fall in love with Street with the help of your Lettings Accounting knowledge! If you join us, you’ll be helping to improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features, making sure Street.co.uk remains best-in-class. On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in! • Becoming an expert on the Street.co.uk platform, across the different areas including sales, lettings management and lettings accounting, • Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call, • Be able to make the call of when to escalate more complex tasks to our Street Engineering teams, • Proactively looking at ways to build your knowledge of our products, • Proactively ensuring customers understand and are making the most of the latest product updates/releases, • Working with a variety of customers from small independents through to large multi-branch estate agencies, • Responding to any system bugs reported by the client and escalating this to the development team where necessary, • You have a background in Lettings Accounting and/or Property Management, who wants to transition into a tech environment that strives to improve the property industry, • You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem, • You have a passion for technology and websites and an enthusiasm to quickly learn new products and features, • You’re a self-starter who can take initiative where required, • You’ll have outstanding communication skills, both written and verbal, • You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical), • You’re highly organised and experienced at time management and prioritisation, • You’re calm and collected under pressure whilst keeping a happy and positive mindset £28,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know! #J-18808-Ljbffr

A fast-growing PropTech company is seeking a Live Chat Support Specialist in Manchester. Ideal candidates have experience in IT support or live chat roles, excellent communication skills, and a keen interest in technology.

As a Customer Experience Specialist you will handle an average of 50 customer interactions per day across inbound calls, email and live chat, rotating between the channels and managing up to three live chat conversations simultaneously. We’re looking for Customer Experience Specialists to serve as

A logistics software company in Manchester seeks a Solutions Engineer to provide first-line customer support through live chat and ticket resolution.The role involves handling customer queries, supporting implementation tasks, and contributing to a knowledge library.Ideal candidates possess customer

On a day‑to‑day basis you’ll be the go‑to for our clients, providing live chat support, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the problem. You have commercial experience in either a live chat or IT Support role

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Senior Energy & Carbon Analyst Location : Manchester (1 day per week) Contract : 12 month F ixed T erm C ontract Salary : £ 40, 056 per annum About Salix: Salix are on a mission to help save the planet. They enable and inspire organisations in the public and private sectors to achieve their ambitious net zero targets and create better places to live and work. They deliver government funding schemes to support councils, schools, housing associations, hospitals and universities to boost their energy efficiency, reduce their impact on the environment, save money and remove households from fuel poverty. They work with the UK government and the devolved administrations in Scotland and Wales. As well as managing the funding schemes, they provide professional advice, expertise and support to grant recipients throughout all stages of their projects. They were created in 2004 and have been growing ever since. They now employ 200 People , with their principal office in Manchester and a base at Canary Wharf in London. About the Senior Energy & Carbon Analyst role Nobul is excited to be one of the recruitment partners for Salix , who are currently recruiting for a Senior Energy & Carbon Analyst to join their team . T hey ar e seeking someone with strong technical expertise , leadership capability, and a passion for sustainability. At Salix, youll be part of a mission-driven organisation making a real difference. Youll work alongside experts in the field, develop your career, and contribute to projects that are shaping the UKs low-carbon future. This is a pivotal role where youll coordinate technical activities, manage analysts and consultants, and act as a key point of contact across multiple prog rammes. Y oull ensure high-quality technical assessments, support data-driven decision-making, and contribute to the successful delivery of decarbonisation projects across the UK. What youll do as the Senior Energy & Carbon Analyst Lead and oversee technical reviews of decarbonisation funding applications, ensuring accuracy and quality Manage and support Energy & Carbon Analysts, including workload allocation, feedback, and performance reviews Oversee external technical consultants, ensuring timely and high-quality delivery of assessments Act as a key point of contact for technical queries, engaging directly with clients via email, calls, and meetings Produce performance and progress reports for internal stakeholders and programme leadership Key s kills and e xperience for o ur Senior Energy & Carbon Analyst Relevant work experience in a building or energy services capacity. Experience in providing advice and support to managers and employees. Ability to manage, prioritise and deliver a number of projects and work programmes within timescale. Pays close attention to detail, ensuring teams work is delivered to a high standard. What Salix can offer : 2 8 days annual leave (plus bank holidays) Contributory pension scheme Cycle to Work scheme Support with public transport costs Dedicated training budget, including support for professional qualifications (e.g. CMI) Employee Assistance Programme Comprehensive induction and ongoing development support How to a pply If you're ready to take on this exciting challenge, we want to hear from you! Please apply using the button below . We encourage you to apply immediately to be considered for the Senior Energy & Carbon Analyst role . If youd like to have an informal chat or need further information about the role, please contact Holly Moore at Nobul Resourcing Solutions . Nobul Resourcing Solutions is committed to creating a diverse environment and is proud to be an equal opportunit ies employer. We support applications from candidates of all backgrounds and circumstances. Due to the high volume of applications, if you do not receive a response within 48 hours, please assume that your application has not been successful on this occasion. We appreciate your interest in the role and thank you for taking the time to apply. TPBN1_UKTJ

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Immediate and March 2026 starts available The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

About the job Live Chat Sales Representative. In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service

You will lead by example, support safe and effective care delivery, and help create a warm, respectful environment where residents can live well and with dignity. You will be joining an organisation with strong values, a supportive culture and a genuine commitment to helping people live later life w

Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. This role is ideal for someone who's proactive, adaptable, and confident in delivering excellent front-of-house service.

Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineeri

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations

As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at

An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.

We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Display passion for delivering excellent customer service.

We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience. Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn't ess

Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.

Our team works across multiple channels to deliver seamless, top-tier service and collaborates closely with internal teams to shape future service delivery and customer engagement strategies. You must live within a commutable distance of our new flagship office in Manchester city centre.

Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and

As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at

At Soho House, as the Head Receptionist, you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members.

Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people.

This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Sports betting, gaming and interactive entertainment is changing, and we’re leading that change.By placing exciting,

Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Deliver perso

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too. Staff referral scheme with generous incentives (up to £250 per referral) What You Need Essential: The right to work in the UK without needing emplo

Our staff are the most important thing in delivering high quality care, housing and support. The Role BCHA is seeking experienced Senior Carer to deliver excellent care to the residents of Bedford Charter House, our Care Home on Kimbolton Road.