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KC Group are recruiting on behalf of a client for Student Support and Attendance Officers based in the Leeds area.This is a 6-week placement with the potential to be extended beyond this period. The role is paying an hourly rate of £13.00–£13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.Working hours will include: • Morning shifts: 8:45am – 5:00pm, • Evening shifts: 1:00pm – 8:00pm (Student Hub open until 8pm), • Rotating pattern of 2 morning shifts & 3 evening shifts, or 3 evening shifts & 2 morning shifts per week You’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.Key responsibilities of the Student Support and Attendance Officer role include:, • Responding to student queries promptly and professionally, • Monitoring attendance and advising on absence-related matters, • Supporting student wellbeing and identifying safeguarding concerns, • Managing student data and contributing to reporting, • Coordinating campus activities and events, • Acting as a liaison between students and academic staff To be considered for the Student Support and Attendance Officer role:, • Experience in a student-facing, advisory, customer service, or support role, • Strong communication and interpersonal skills, • A patient, empathetic, and proactive approach, • Confidence working with data and multiple systems (CRM experience desirable), • Ability to work both independently and as part of a team This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment. For more information on the role, please contact Reiss on or at . If your application is unsuccessful, your CV will be kept on file for future vacancies.

Customer Service Executive: Our client, a leading and fast-growing brand in the interiors sector, is looking for an experienced, motivated, and enthusiastic Customer Service Adviser to join their Head Office team. This is a fantastic opportunity to work with a luxury retailer where customer service is at the heart of everything they do. The Role: You will be responsible for delivering a high level of service across phone, email, and live chat, resolving customer queries efficiently and accurately, ideally at the first point of contact. Responsibilities include: • Handling inbound calls and emails professionally, providing clear and accurate information, • Responding to website live chat queries and identifying customer needs, • Proactive communication regarding orders, deliveries, and resolving issues, • Liaising with 3rd party couriers, • Investigating and resolving customer complaints, ensuring a clear audit trail, • Taking ownership of queries and following them through to resolution About You: • Previous office experience with a professional phone manner, • Excellent verbal and written communication skills, • Strong organisational skills and attention to detail, • The ability to multi-task and prioritise workload efficiently, • Experience in B2C or e-commerce customer service is advantageous, but full training will be provided, • A friendly, empathetic approach to customers while maintaining professionalism, • Proficiency in Microsoft Office Why Apply: • Opportunity to earn performance-related bonuses, • Join a growing, award-winning online brand, • Relaxed, supportive working environment with casual dress code, • Breakfast and snacks provided, plus regular team socials, • 25 days holiday plus bank holidays If you are an experienced Customer Service professional who thrives in a fast-paced, customer-focused environment, this is a great role for you! Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period.

Your New firm A world-class law firm that combines global reach with deep local insight is searching to appoint a Funds Solicitor to work on a fully remote basis on their high performance UK team. The candidate can be based anywhere in England, Wales or Scotland. Your New Role In your new role as a Funds Solicitor, you will be a fully engaged member of a team which provides legal services to investment funds clients. Whilst experience in Funds and/or Regulatory is preferred for the role, if you do not have this background, you will be a high calibre candidate with experience/training in a corporate/commercial firm and will be willing to adapt and build up your knowledge and experience in this new legal area. You will be capable of: delivering excellent legal service to clients; assisting with project management; implementing quality processes; and utilising the latest technology to deliver excellent service to clients. You will work in a transactional practice that includes but is not limited to, all aspects of due diligence, M&A, capital markets, investment funds, corporate restructurings and regulatory matters. You are likely to have developed strong general corporate/commercial legal practice, with an interest in investment funds work (or an interest in developing their knowledge in this area). Whilst it is desirable that you have previous experience in investment funds work, this is not a key criteria for the role. The key criteria includes a willingness to adapt existing experience to a new legal area, and an enthusiasm for the role. In your new role you will be given access to this World Leading Law firm's 'Funds Academy' where foundation funds training will be provided to you over a structured 6 week programme. You will work as part of a funds team that provides a wide range of legal services to major asset management clients and the funds managed by them, including implementation of complex restructurings, cross-jurisdictional regulatory projects, investment due diligence and day-to-day operational support. They regularly deal with a broad range of fund structures including private equity and hedge funds. You will be comfortable applying what you know to creative and varied projects and business-as-usual workstreams. This role requires an entrepreneurial mind-set and a flexible and responsive approach. You will conduct fee-earning work directly for clients as well as supervising teams within this world-class law firm's global network. You will have a deeply client-focused approach and be ready to apply that experience to the law firms transactional practice where they work closely with internal clients (i.e. you will be confident and comfortable liaising with partners around the organisation) and you will often work directly with their external clients and their counterparties too. Working as a Senior Solicitor, you will be an experienced qualified Solicitors, who supervises the work of our Solicitors, Trainees and Legal Analysts on a day-to-day basis. Senior Solicitors also play a proactive role supporting the senior team with strategic management and delivery of matters, as well as the development of our junior team. They are expected to be able to lead certain projects, escalating to Managers who will support as necessary. Senior Solicitors are likely to have a particular area of specialism within Corporate, Funds and/or Financial Services Regulatory, in which they are capable of delivering complex work, as well as being closely involved in developing processes and know-how for the wider team. Key responsibilities • Scoping and setting-up new matters and conducting fee earning work directly, as well as supervising and training teams., • Supports with pricing at the outset of a matter and then assists in managing costs and billing throughout., • Maintains an up-to-date knowledge of relevant areas of law, providing technical excellence in relation to one (or more) of the specialist areas of the corporate practice., • Working with legal technology tools appropriate to the relevant matter (e.g. artificial intelligence tools for DD) and keeping up to date with technological advances., • Assists with preparing pitch documents and likely to attend client presentations and assist more generally with business development., • Liaising with clients and teams elsewhere in the firm as required on fee-earning or other projects. The responsibilities outlined above cannot totally encompass or define all tasks that may be required of the post-holder. The outline of responsibilities given above may, therefore, vary from time to time without materially changing either the character or level of responsibility or grade. Qualifications, skills & experience Essential • Qualified solicitor or barrister in England and Wales or Northern Ireland, but Republic of Ireland or other common law jurisdictions will be considered. (If not qualified in England and Wales then willing to complete process to requalify as such, if required.), • Minimum of 3 years’ PQE, the majority of which should be within Corporate (including Commercial and/or Funds), unless exceptional circumstances exist. If you do not meet the 3 years PQE requirement, but feel that exceptional circumstances are applicable to you, then you will be required to submit a supporting statement outlining why you are an exceptional candidate (including relevant skills and experience) – i.e. you have spent a significant amount of time undertaking Corporate work, during or prior to your training contract/qualification., • Proven experience of supervising and supporting a legal team. What You’ll Receive In Return • You will join an exceptional global law firm that is recognised for acting on headline transactions and major disputes. The firm operates in the world's largest markets, key financial centres and major growth hubs and can offer you high profile challenging work., • The firm has a strong culture of development and support and will invest in your future career development., • You will be part of a diverse and inclusive law firm committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. The firm is well ranked for its efforts in this area., • You can work from home and therefore have an opportunity to balance your home and work life., • You will join a firm with a very strong market ranking and brand., • You will receive an excellent salary and package. Applying For Your New Role Does this position sound of interest? Please submit your CV confidentially and we will be in touch shortly to discuss the opportunity in further detail. Or, if you prefer to chat about the role confidentially before submitting a CV, please get in touch via the contact details provided. To be eligible for this particular role, you should apply by 13 November 2025 at 5 pm. You must live in the UK (excludes Northern Ireland) and be located at least 100 miles away from central London.

You'll be a senior developer on our in-house travel management platform, working across the full stack — from React frontends to Node.js APIs and background processing services that handle live travel data. The platform spans Linux and Windows environments, including containerised services running on Docker. The role involves real-time problem diagnosis, complex data transformation across multiple databases, and a high degree of autonomy. You'll be expected to own technical decisions, independently investigate and resolve issues across the entire stack, and operate as a trusted point of escalation when things go wrong. This is a hands-on technical role with genuine responsibility. About Us: CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to our customers. Headquartered in Australia, we provide local services solutions to clients across the globe. Key Responsibilities: • Build and maintain features across React frontends and Node.js/NestJS APIs, • Develop and support background processing services that ingest and transform travel data from external systems, • Write and optimise complex SQL across PostgreSQL and MS SQL Server databases, • Investigate and resolve production issues end-to-end — from browser through API to database and background processors, • Drive forward platform modernisation initiatives as they are prioritised Skills & Experience : • 3+ years commercial experience with Node.js and TypeScript, • Strong SQL skills — complex queries, relational schemas, multi-database environments (PostgreSQL and/or MS SQL Server), • React (hooks, functional components), • Experience transforming and mapping complex data structures (XML, JSON), • Git — confident with branching, conflict resolution, • Familiarity with NestJS, tRPC, or similar API frameworks is a strong plus, • Experience with background processing patterns (queues, cron jobs, webhooks) is highly valued Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process : • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. Do not apply if you are not willing to undergo these conditional background checks, this continually applies during the course of your employment. You can read about SC on the government site - ___

£45k - £125k basic salary + £900pm Car allowance + Uncapped OTE ... IF!! • Have sold Fire Alarm or Electronic Security maintenance Contracts, • Are a Systems seller who can bring in projects or develop new accounts, • Are a Business owner Looking to take a sale of business and have a involvement... or just pass on and have your clients looked after, • OR - you are systems seller with £500k+ in Fire or Security sales, • £45k - £125k Salary, • £10k car allowance, • Uncapped OTE/ Commission, • DESCRIPTION - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV, • Sell Fire Alarm, CCTV or Intruder Systems and Service Contracts to End Users, • Fire and Security Systems Design if you can – (But in house team if needed) and its Service., • Offices in Midlands with Display suite to utilise, • Can live anywhere in England or commutable to Midlands (Swansea, Manchester, Leeds, Milton Keynes, Birmingham, Leicester, Oxford, Northampton, or similar England areas., • Get an Experienced and dynamic team of peers who are legends selling Fire & Security, • Quick decision making from MD and flexibility for great pricing (not low margins), • Maintenance Sales/ Service Sales Packages to promote and sell to your customers, • Fire and Security Engineers across UK with 90%+ 1st fix rate to promote, • Like a franchise opportunity as more you deliver more you get, will full support of sales, • Can build a team if wanted as no barriers here and lots of verticals too grow, • HOW TO APPLY - If you are a National Account Sales BDM/ Account Manager winning multisite service Sales in Fire and Security or Fire Alarm, Intruder, CCTV, • Great for a BDM, Service Sales Person/ National Accounts Winner, Fire and Security Regional or Area Sales Manager who can or win Multisite or National accounts ., • You would have worked for BAFE, SSAIB or NACOSS/ NSI Fire and/ or Security company this is an excellent opportunity. JBRP1_UKTJ

Senior Network Engineer Location: Remote-first Type: Full-time Start: ASAP About Couch Heroes At Couch Heroes, we’re exploring new ground for the MMO genre. In a world where fantasy and ancient technology intertwine, players explore shattered realms, grapple across verticality, solve puzzles, and push back corruption, with progression driven by player expression and discovery. We envision bridging generations of gamers, creating a space where both coexist and journey together. We’re developing in Unreal Engine, in early production, with a team spanning multiple countries. We’re remote-first, based in the UK, and scaling to support a multi-year live-service roadmap. We value autonomy, curiosity, and collaborative ownership, and we’re looking for creators who want to help build something from the ground up. Sound like your kind of thing? We should talk. About the Job A persistent MMO lives or dies on the quality of its networking layer. We need a Senior Network Engineer who can build the server infrastructure, networking architecture, and online systems that allow thousands of players to share a seamless, responsive world. You will report to the CTO and work closely with gameplay engineers, backend developers, and DevOps to design and implement the server architecture, replication systems, and online services that underpin the entire game experience. We are in early production. The studio has been running for three years, and server architecture, zone streaming, player session management, and replication models are still being designed. You will be making foundational decisions about how the game handles player connections, distributes load, and maintains state across a persistent world. These decisions will define the game’s technical ceiling for years to come. Your Role Server Architecture and Networking • Design and implement the server architecture for a persistent MMO: dedicated server topology, zone distribution, player session management, and load balancing., • Build and optimise Unreal Engine networking systems including replication, relevancy, bandwidth management, and client-server authority models., • Architect systems for zone streaming and seamless world transitions so that players move between areas without loading screens or connection drops where possible., • Design scalable matchmaking, instancing, and shard management systems that handle variable player populations and world events., • Profile and optimise network performance: replication bandwidth, tick rates, packet loss handling, and latency compensation across global player populations. Online Services and Infrastructure • Collaborate with backend engineers to build player-facing online services: authentication, friends lists, party systems, guilds, chat, and presence., • Work with DevOps to define server deployment, scaling, and monitoring strategies using cloud infrastructure. Ensure the game can handle peak loads and recover gracefully from failures., • Implement robust reconnection, state recovery, and graceful degradation systems. Players should not lose progress or context due to transient network issues., • Design data persistence strategies for player state, inventory, progression, and world state in a distributed server environment. Collaboration and Quality • Work closely with gameplay engineers to ensure gameplay systems are designed for networked play from the start: server authority, prediction, rollback, and cheat resistance., • Collaborate with QA to define networking test plans, latency simulation environments, and automated stress testing., • Contribute to architecture documentation, technical design reviews, and knowledge sharing across the engineering team., • Provide technical guidance to other engineers on networking best practices and multiplayer system design. Must-Haves • Proven experience in game development or distributed systems engineering, with at least one shipped multiplayer title or live online service., • Strong experience with Unreal Engine networking: replication, relevancy, net serialisation, and dedicated server workflows., • Deep understanding of network programming fundamentals: TCP/UDP, socket programming, packet design, bandwidth management, and latency compensation techniques., • Experience designing server architectures for persistent or session-based multiplayer games, including session management, load distribution, and failover., • Proficiency in C++ with production experience writing networked gameplay and server systems., • Strong communication skills and a collaborative approach to solving cross-discipline technical problems. Nice-to-Haves • Experience shipping at least one MMO or persistent online world from production through live service., • Experience with cloud infrastructure for game servers: provisioning, auto-scaling, regional deployment, and cost management on AWS, Azure, or GCP., • Familiarity with database systems for game state persistence: relational, document, or key-value stores at scale., • Experience with anti-cheat systems, exploit detection, or security hardening for multiplayer games., • Exposure to large-scale world streaming, spatial partitioning, or interest management systems for persistent online worlds. About You • You think about systems under stress. You design for the worst-case scenario, not the demo., • You understand that networking quality is invisible when done well and game-breaking when done poorly. You take pride in the infrastructure players never notice., • You are comfortable working through ambiguity. Early production means not everything is defined yet, and you see that as an opportunity to shape the right architecture., • You are rigorous about testing and profiling. You do not ship networking code based on assumptions about real-world conditions., • You work autonomously in a remote environment, proactively keeping your lead and collaborators informed., • We are committed to making our hiring process accessible. If you require reasonable adjustments at any stage, please let us know. Couch Heroes have partnered with Skillsearch on this hire. Jack is leading the search directly with the studio leadership, so feel free to reach out to him at . He will be your point of contact throughout. Looking forward to connecting! Equal Opportunities Couch Heroes is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. Privacy and data We process your personal data as part of the recruitment process. Couch Heroes and Skillsearch both act as data controllers in relation to your application. For details on how your information is collected, used, stored, and your rights under UK GDPR, please review the relevant Privacy Policies below: Couch Heroes: ___ Skillsearch: ___

Software Engineer Salary: circa £50k Location: Remote (UK-based with occasional team meetings) The Opportunity: Engineering for National Security Our client’s mission is to build and deliver secure, scalable collaboration solutions for the most security-conscious organisations in the UK. This is an environment where you can transform your individual talents into strengths within a creative, innovation-driven culture. Why This Role is Different This is not a place for rigid process followers. Our client actively embraces AI-augmented development, leveraging groundbreaking tools like Claude Code, GitHub Copilot, and Cursor to amplify engineering capabilities. You will be encouraged to use these tools effectively while maintaining strong engineering fundamentals and critical thinking. What You Will Be Doing • Design and Develop: Architect reliable and secure software systems using modern technologies like TypeScript, React, Next.js, Python, or Java., • Innovate with AI: Experiment with and evaluate new AI-powered development tools and practices, sharing those learnings with the wider team., • Collaborate Remotely: Engage with a distributed team through video, chat, and asynchronous documentation, valuing clarity and honesty in communication., • End-to-End Ownership: Take responsibility for software systems from initial conception and MVP through to live operation and decommissioning. What We Are Looking For • Technical Breadth: Experience with cloud platforms (AWS or GCP preferred) and containerisation tools such as Docker or Kubernetes., • Security Mindset: A security-conscious approach with an understanding of secure coding practices and how decisions impact security posture., • Professional Standards: A well-formatted CV that demonstrates your attention to detail and a career history focused on the IT sector., • Clearance Requirements: You must hold a British passport. While previous SC or DV clearance is a significant advantage, we simply need you to be clearable. Benefits and Culture • Flexible Working: A remote-first culture that has been distributed from the start, supporting different communication and collaboration preferences., • Continuous Learning: Dedicated time for experimentation, structured learning, and mentorship to help you master new approaches and technologies., • Inclusive Environment: A commitment to diverse thinking styles, offering reasonable accommodations throughout the application and employment process. If you’re a Software Engineer looking to do work with real impact, we’d love to tell you more. Click apply or reach out to for more information.

A growing support team in the UK is seeking a Customer Service Representative to manage customer inquiries via phone, email, and live chat. The company offers a supportive workplace culture, opportunities for career progression, and comprehensive employee assistance programs. Join us to enhance cust

As a Customer Service Specialist, you will deliver efficient and effective support to customers across multiple communication channels, including email, live chat, telephone, and online forms, with an emphasis on achieving first-contact resolution. Assist with any other administrative duties to prom

Senior Electrical Engineer - Building Services Leeds | Hybrid Working I'm currently working with a well-established multidisciplinary property and construction consultancy that is looking to appoint a Senior Electrical Engineer to join its Building Services team in Leeds. This consultancy has built a strong reputation across the UK for delivering high-quality engineering and consultancy services across the built environment. With teams made up of engineers, surveyors, architects, and project managers, they support clients throughout the full lifecycle of projects - from initial concept and design through to construction and operation. Their building services team is particularly well known for delivering technically complex projects within the education and healthcare sectors , working closely with universities, schools, NHS trusts and private healthcare providers. Alongside this, they also deliver projects across research facilities, commercial developments, residential schemes and public sector estates. With a strong pipeline of projects and continued growth across the region, they are now looking to bring in a Senior Electrical Engineer who can play a key role in leading electrical design delivery while supporting the development of more junior engineers within the team. The Role As a Senior Electrical Engineer, you will be responsible for delivering electrical building services design across a variety of projects from concept through to completion. Key responsibilities will include: Leading electrical design across multiple projects Producing electrical calculations, reports and specifications Coordinating with mechanical engineers and wider multidisciplinary teams Attending client meetings and supporting project delivery Reviewing technical work and mentoring junior engineers and technicians Contributing to sustainable and energy-efficient design strategies Projects You'll have the opportunity to work across a broad range of projects, including: University and higher education buildings Schools and education campuses Healthcare and hospital developments Research and laboratory facilities Commercial and mixed-use developments Many of these projects involve complex refurbishment and new-build schemes , offering strong technical variety and long-term client relationships. Why This Opportunity? Join a well-established multidisciplinary consultancy with a strong UK presence Work on impactful education and healthcare projects Collaborative and supportive team environment Clear opportunities for career progression into Associate level Flexible and hybrid working Apply now or reach out to Roberto Sartori on 07437837855 for a confidential chat. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. TPBN1_UKTJ

Job Title: Booking Coordinator Location: East Leeds, free parking on site Salary: £26,300 per annum Contract Type: Permanent, Full time. Monday to Friday with a Saturday rota Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have the perfect opportunity for you! About the Role: As a Booking Coordinator, you will play a crucial role in ensuring clients receive prompt and professional assistance. Your main responsibilities will include: Managing Bookings: Oversee online and telephone bookings for private services, ensuring a seamless experience for every customer Customer Engagement: Respond to enquiries via email, Facebook, live chat, and telephone, providing timely information and assistance Service Excellence: Maintain high customer satisfaction by managing waiting times and escalating issues when necessary Collaboration: Work closely with the operational team to ensure clear communication and alignment with customer expectations Data Management: Record customer details accurately in our database and ensure all processes are completed for appointment bookings Continuous Improvement: Support the development and maintenance of processes as part of their commitment to quality service To thrive in this role, you should possess: A good general education and customer care training or equivalent experience Strong IT skills and the ability to navigate various systems efficiently An excellent telephone manner and a friendly, approachable attitude Knowledge of private services and diagnostic imaging is a plus! A team-oriented mindset with the ability to work collaboratively with colleagues across different departments If you are ready to take on a rewarding challenge and make a difference in the lives of their customers, we want to hear from you! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Leeds city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 23rd March 2026 The Role: We’re looking for an enthusiastic Customer Service Advisor to join a leading Financial Services client in Leeds.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

An exciting opportunity has become available for an experienced Customer Service Advisor to work for a trailblazing installations company based in LS15. Job purpose: To assist and support the Customer Service team with any administrative duties including answering any telephone, email or live chat queries in a professional, timely manner, ensuring an excellent customer service throughout their journey. Key Responsibilities: • Answer any customer enquiries via telephone, email, or Intercom (Live chat) in line with business policies and processes., • Help resolve issues and troubleshoot technical problems, where necessary escalate to a technical expert., • Provide customers with accurate information about products and services ensuring a good customer outcome., • Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service., • Update the admin platform regularly to ensure all information is being recorded correctly for each job., • Handle and manage through to a satisfactory resolution any emails from the Service and Repair inboxes., • Ensure that all customers receive accurate and timely support that is relevant to their circumstances., • Update all inhouse systems and excel documentation as and when required., • Adhere to all relevant legislation, manufacturing regulations and company policies and procedures., • Provide administrative support to other managers in various departments if required., • Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment. Experience and Qualifications: • 12 months plus experience working in a Customer Service Role or similar, with excellent verbal communication skills., • Experience in delivering a right first-time good outcome for a customer., • Experience of working in a fast paced, vibrant and at times pressured environment., • Familiar with owning a customer enquiry/complaint through to resolution., • Understanding of a positive customer experience., • Caring and compassionate nature., • Confidence in working on your own initiative as well as within a team environment., • Driven to deliver a good outcome for customers., • GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication., • Patient and committed to excellence., • IT Literate., • Active listening skills. Benefits: We have a great culture, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within. Your benefits include... 30 days of annual leave (plus bank holidays) Free tea, coffee, fruit, and breakfast Modern offices Social events Ongoing training and development opportunities Enhanced Family Friendly Benefits Private medical cover* Company pension Death in service benefit After probationary period

We are currently recruiting for a driven and commercially minded Sales Executive to join a growing and ambitious team. This role is ideal for someone who thrives in a fast-paced environment and enjoys converting warm, inbound enquiries into successful sales outcomes. You will be responsible for managing incoming leads, understanding customer needs, and confidently guiding prospects through the sales process to close. This is not cold calling — the focus is on maximising high-quality inbound opportunities. Key Responsibilities Respond promptly and professionally to all inbound enquiries (phone, email, web and live chat). Qualify leads to understand customer requirements, budgets, timelines, and decision-making processes. Deliver tailored product/service recommendations based on client needs. Conduct virtual or in-person consultations where required. Prepare and issue quotations and proposals. Follow up consistently to nurture leads and move them through the pipeline. Close sales and achieve individual revenue targets. Accurately update and manage the CRM system. Work collaboratively with marketing and operations teams to ensure smooth onboarding of new clients. Identify opportunities to upsell or cross-sell additional services. What We’re Looking For Previous experience in a sales, account management, or customer-facing role. Proven ability to convert enquiries into revenue. Strong objection-handling and closing skills. Excellent communication and rapport-building abilities. Organised and self-motivated with strong attention to detail. Comfortable working towards targets and KPIs. Confident using CRM systems and sales tools. Commercially aware and results-driven. Positive, energetic, and resilient. Customer-focused mindset. Strong listening skills. Professional and credible communicator

Senior Electrical Engineer - Building Services Leeds | Hybrid Working I'm currently working with a well-established multidisciplinary property and construction consultancy that is looking to appoint a Senior Electrical Engineer to join its Building Services team in Leeds. This consultancy has built a strong reputation across the UK for delivering high-quality engineering and consultancy services across the built environment. With teams made up of engineers, surveyors, architects, and project managers, they support clients throughout the full lifecycle of projects - from initial concept and design through to construction and operation. Their building services team is particularly well known for delivering technically complex projects within the education and healthcare sectors, working closely with universities, schools, NHS trusts and private healthcare providers. Alongside this, they also deliver projects across research facilities, commercial developments, residential schemes and public sector estates. With a strong pipeline of projects and continued growth across the region, they are now looking to bring in a Senior Electrical Engineer who can play a key role in leading electrical design delivery while supporting the development of more junior engineers within the team. The Role As a Senior Electrical Engineer, you will be responsible for delivering electrical building services design across a variety of projects from concept through to completion. Key responsibilities will include: Leading electrical design across multiple projects Producing electrical calculations, reports and specifications Coordinating with mechanical engineers and wider multidisciplinary teams Attending client meetings and supporting project delivery Reviewing technical work and mentoring junior engineers and technicians Contributing to sustainable and energy-efficient design strategiesProjects You'll have the opportunity to work across a broad range of projects, including: University and higher education buildings Schools and education campuses Healthcare and hospital developments Research and laboratory facilities Commercial and mixed-use developmentsMany of these projects involve complex refurbishment and new-build schemes, offering strong technical variety and long-term client relationships. Why This Opportunity? Join a well-established multidisciplinary consultancy with a strong UK presence Work on impactful education and healthcare projects Collaborative and supportive team environment Clear opportunities for career progression into Associate level Flexible and hybrid workingApply now or reach out to Roberto Sartori on (phone number removed) for a confidential chat. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Exciting Opportunity for a Highways Operations Manager in Yorkshire An excellent opportunity has arisen for a practical and delivery-focused Highways Operations Manager to join my client's highways maintenance team in Yorkshire. This is an initial 3-month contract position, with ongoing work expected beyond the initial term. It's an ideal opportunity for someone with strong highways operations experience looking for a contract role with long-term potential. This senior-level post is central to the delivery of highways maintenance and winter service schemes across a defined area. My client is specifically looking for someone with hands-on experience in scheme delivery, planning, programming, and cost management-with particular emphasis on preparing and managing construction phase plans under CDM regulations. The main duties of the Highways Operations Manager are: ·Leading a highways maintenance and operations team, overseeing routine and reactive maintenance, as well as winter service programmes. ·Planning, programming, and managing the costs of multiple live schemes across a geographic area. ·Preparing construction phase plans and ensuring full compliance with CDM regulations. ·Managing the health and safety of operational staff and overseeing depot activities. ·Monitoring contractor performance and ensuring high-quality, cost-effective delivery of services. ·Managing budgets, authorising payments, and ensuring work aligns with policies and specifications. ·Driving continuous improvement through effective leadership, coaching, and operational management. The Highways Operations Manager will have key experience in: ·Delivering highways maintenance and infrastructure schemes, including full lifecycle management from planning through to construction. ·Strong knowledge and experience in producing construction phase plans under CDM. ·Managing teams and supervising operational staff within highways or local government environments. ·Working with internal and external suppliers to deliver efficient, high-quality services. ·Applying knowledge of health and safety legislation, street works, and highways standards. ·Leading performance-focused teams, managing conflict, and building positive partnerships. ·Producing reports, supporting business cases, and communicating effectively with stakeholders. ·Using standard office applications and highways management systems. For more details and to apply for the role, please call James Allbon at Carrington West on (phone number removed) or email . FOOTNOTE: If you feel that you are right for this role technically, but the rate, location, or seniority does not suit you specifically, please still feel free to send us your CV. We constantly recruit for similar roles at all levels across the UK. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways & Infrastructure professionals looking to explore future opportunities. Our specialist team has over 40 years of combined experience in this market. Please contact James Allbon at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent, please email (url removed)