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JOVELA is a fast-growing eCommerce business specialising in the distribution of high-quality consumer products online. We operate several brands across a wide range of product categories and selling platforms. We’re a motivated, hard-working team with a drive for success, and we’re looking for a highly organised and proactive Office Administrator to help keep our day-to-day operations running smoothly. Key Responsibilities Office Administration • Manage day-to-day office administration and general office emails., • Answer incoming calls and handle post and correspondence., • Order and manage office and warehouse consumables., • Maintain organised company and building records, documents and filing systems., • Manage suppliers and service providers, including cleaning, utilities and other office contracts., • Support the wider team with ad hoc administrative tasks., • Help organise team activities and company lunches. HR & Recruitment Administration • Manage job adverts and assist with reviewing CVs and arranging interviews., • Support employee onboarding and induction., • Maintain accurate and confidential employee records., • Assist with staff documentation and general HR administration., • Coordinate information between employees, management and the accounts/payroll team. Logistics & Shipping • Assist with planning and coordinating inbound and outbound shipments., • Liaise with local carriers, shipping companies, freight forwarders, warehouses, suppliers and container haulage providers., • Help coordinate the movement of goods from international suppliers and through the UK and EU., • Track shipments and proactively follow up on delays or delivery issues., • Maintain accurate shipping records, delivery notes and logistics documentation. Customer Service & Returns • Assist with company wide customer enquiries through calls, emails and messages., • Manage remote staff activity, learning and teaching the most cost-efficient practices for every scenario, • Oversee customer cases and returns., • Liaise with carriers and internal teams to resolve delivery, listing, web and order issues, • Handle carrier claims for lost or damaged shipments. Health & Safety • Support office and warehouse health & safety administration., • Maintain health & safety records and documentation., • Keep systems such as BrightSafe updated., • Coordinate and document routine fire alarm, emergency lighting and safety checks. Ideal Candidate • Previous experience in office administration or a similar operational role., • Highly organised with excellent attention to detail., • Confident managing multiple tasks and priorities., • Strong written and verbal communication skills., • Good Microsoft Suite skills, • Comfortable communicating with suppliers, carriers, employees and customers., • Proactive and able to identify and resolve problems independently., • Reliable, professional and comfortable taking ownership of responsibilities., • Able to work effectively across different departments in a fast-moving business. Experience with HR administration, customer service, logistics,health & safety or eCommerce operations would be an advantage, but training can be provided. Benefits • Free on-site parking, • Company events and parties, • Complimentary team lunch every 6 weeks, • 3:30 PM Friday finishes throughout the year, • Fresh fruit and fully stocked soft drinks fridge, • Employee discount, • Casual dress, • Company pension Role Details Permanent / Full-Time Salary: £28,000 - £32,000 per year, depending on experience Location: Hemel Hempstead, Hertfordshire, HP2 7DU, United Kingdom

Temporary Customer Service Administrator Location: On-site Duration: 3-4 months Start Date: Late September 2026 Pay Rate: £14.50 per hour Working Hours: Monday-Thursday, 8.30am-5.00pm and Friday, 8.30am-2.30pm Flexible Hours: Monday-Thursday 9.00am-5.00pm and Friday 9.00am-2.30pm may also be considered Parking: Free on-site parking available The Opportunity We are looking for a Temporary Customer Service Administrator to join our Customer Services team for an initial 3-4 month period, starting in late September 2026. This is an excellent opportunity for an experienced customer service administrator who is highly IT literate, organised and confident working across multiple systems. Experience within the manufacturing sector would be advantageous, although this is not essential. You will work closely with the Customer Services, Sales, Warehouse, Operations and Regulatory Affairs teams to ensure customers receive a high level of service and that orders, deliveries and related administration are managed accurately and efficiently. Key Responsibilities Provide day-to-day customer support by telephone and email, responding to account queries promptly and professionally. Manage and assist with sales orders, purchase orders and associated documentation, ensuring customer expectations are met. Maintain accurate and up-to-date customer information across relevant internal systems. Monitor and follow up delivery discrepancies and resolve issues promptly. Maintain accurate records of consignments, ensuring compliance with HMRC requirements and internal audit standards. Support the Sales team by identifying potential opportunities with existing customers and providing relevant feedback. Develop a strong understanding of the company's products and services. Liaise with transport providers regarding export consignments, including reviewing rates and ensuring appropriate load/product mixes. Deal with day-to-day transport issues and monitor service levels against agreed KPIs. Work closely with the Warehouse team to ensure orders are processed and dispatched within required timescales. Coordinate the dispatch of customer samples. Work with Regulatory Affairs and Operations to resolve customer complaints effectively. Identify opportunities for process improvements within Customer Services and Logistics. Manage workload effectively, ensuring tasks are completed accurately and within agreed timescales. Build and maintain strong working relationships with customers and internal departments. About You We are looking for someone who is: IT savvy and confident learning and working across different systems. Highly organised with excellent attention to detail. An experienced customer service professional, ideally with 2-3 years' experience in a similar environment. Confident using Microsoft Excel, Word and Outlook. A strong communicator with excellent customer service skills. Comfortable handling multiple tasks and priorities in a busy environment. A proactive problem-solver who enjoys finding ways to improve processes. A team player who is equally comfortable working independently. Ideally experienced within manufacturing, logistics, transport, freight forwarding or a sales environment - although sector experience is not essential. What We Offer £14.50 per hour 3-4-month temporary assignment Late September 2026 start Flexible working hours Free on-site parking Weekly pay Holiday pay Access to the Tate Rewards Scheme including store discounts. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Sales and Logistics Administrator North of Shrewsbury. Due to continued growth and increasing demand, they are seeking a Sales & Logistics Administrator to join their team on a permanent basis. Key Responsibilities: Act as the primary point of contact for UK customer enquiries, delivering a professi

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Staffline is recruiting a Logistics Administrator to work in.

Logistics Administrator to coordinate global goods movement, manage transport, liaise with partners, and ensure timely deliveries.

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