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  • Receptionist
    Receptionist
    6 hours ago
    £16–£17.5 hourly
    Full-time
    London

    Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team. As a Receptionist at Dorset Square Hotel, you'll be at the forefront of our guest experience, ensuring every interaction is filled with warmth, professionalism, and impeccable service. Responsibilities: Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay. Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently. Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area. Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods. Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests. What You Need: • A keen willingness to work collaboratively as part of a dynamic team., • A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity., • Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels., • A passion for detail, ensuring every aspect of our guests' experience is flawless., • Enthusiasm and a positive attitude, infusing energy into everything you do. What We Offer: • Competitive hourly rate of £16 to £17.50 , inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Bar / Waiting Staff
    Bar / Waiting Staff
    2 days ago
    £12.7–£15 hourly
    Part-time
    London

    Lord Wargrave is currently looking for an FOH Team Member to join the team. Nestled on Brendon Street, just off Edgeware Road, Marylebone. We're a short walk from Hyde Park and Oxford Street, and a stone's throw from Baker Street and Marble Arch tube stations. We smoke all our meat in-house and probably do the best St. Louis pork ribs in town. A whiskey fan's paradise, with over 250 different whiskeys. If you like a sweet and smokey bourbon, a peaty single-malt, or a super smooth blended, we've got the drop for you. We have a great selection of rotating cask ales and keg beers, and our Sunday roasts are second to none. Immediate Start Available Are you able to work on the floor looking after our guests and delivering an exceptional service? If you are passionate about hospitality, have excellent communication skills and you thrive in a fast-paced environment then get in touch! You Are: • Passionate about providing outstanding service, • A quick learner who can use your own initiative, • Happy working in a high-intensity venue but with a fun-loving team, • Aiming to grow and develop within a fantastic, award-winning company, • Looking to progress to the next level and build your career in a rapidly expanding and versatile business What's in it for me: • Competitive rate per hour + tronc, • Training and development, • Fantastic cocktail menu & drinks selection to keep you on your toes and learning more!, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get discounts across all our pubs, bars and restaurants, • Team trips & regular incentives, • Monthly company socials, • Employee Assistance Program (EAP) to support you across those tough times, • Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral, • Access your Wages anytime through Wagestream, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme Interested in hearing more? Don't hesitate to get in touch and apply today!

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  • Waiter / Waitress
    Waiter / Waitress
    5 days ago
    £14–£18 hourly
    Part-time
    London

    Experienced Front of House Team Member / Supervisor The Lord Southampton NW5 4HX £14 per hour + service charge (£2 - 4 per hour) Part-time / Full-time considered We’re looking for an experienced front of house person to join the team at The Lord Southampton. We’re an independent pub in NW5 with a strong focus on good food, proper drinks and genuinely warm, knowledgeable service. We’re looking for someone who has solid restaurant or food led experience, takes pride in looking after guests and is comfortable being hands-on in service. This isn’t a senior management role, but we’re open to someone with more experience who is looking for a greater level of responsibility. Equally, if you’re an excellent restaurant team member who wants to develop into a supervisory role, we’d like to hear from you. The role You’ll be part of the core FOH team, working closely with us the owners and the rest of the team to keep service running smoothly. You’ll be expected to: • Deliver friendly, attentive and knowledgeable table and bar service, • Take responsibility for your section and your guests, • Be confident working at pace during busy services, • Support newer members of the team and help maintain standards, • Open, close and keep on top of the general running of the pub, • Work closely with the kitchen and FOH team throughout service, • Take responsibility and use your initiative rather than waiting to be told what to do What we’re looking for You’ll ideally have at least 2 years’ experience in a good restaurant, food led pub or similar hospitality environment. More important than a particular job title, we’re looking for someone who is: • Warm, personable and genuinely enjoys hospitality, • Confident and capable during a busy service, • Reliable, organised and able to take responsibility, • Comfortable with both restaurant and pub-style service, • Interested in food, drink and the hospitality industry, • A good team player who is happy to get stuck in wherever needed We’re a small independent business, so personality and attitude matter as much as experience. Pay & benefits £14 per hour + service charge, typically adding £2–4 per hour Typical total earnings: £16 - 18 per hour For the right candidate with greater experience or supervisory ability, we are happy to discuss a higher rate of pay. Usual hours : Tuesday : 15:00 - 00:00Wednesday : 15:00 - 00:00Thursday : 15:00 - 00:00Friday : 15:00 - 01:00Saturday : 11:00 - 01:00Sunday : 11:00 - 11:30(Occasionally events change the hours but this is a general week) If you’re looking for somewhere you can become an important part of a small team, have a genuine relationship with the people you work with and take pride in the place you work, we’d love to hear from you. Please apply with your CV and a short introduction telling us a little about yourself and your experience

    Immediate start!
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  • Restaurant Floor Manager - Agile
    Restaurant Floor Manager - Agile
    7 days ago
    Full-time
    London

    Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

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