Digital Retail Manager
15 hours ago
Hounslow
• Role: Digital Retail Manager, • Duration: 3 Month Contract, • Hybrid working: 2-3 x days per week onsite, Tuesday is a mandatory day, • Rate: Up to £400 per day This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world’s most prestigious and successful brands. Key Responsibilities • Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements., • Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey., • Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience., • Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations., • Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement., • Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders., • Drive continuous improvement in service delivery, resolving issues in real time and influencing future platform and process enhancements., • Source, process, and qualify data into actionable insights, supporting decision-making and strategic planning., • Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions., • Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience., • Shape the customer proposition, leveraging digital tools and creative concepts to differentiate the retail offering. Experience & Qualification • Minimum 2 years in an eCommerce role or junior account management experience required, • Fashion or luxury retail or eCommerce experience preferred, • Experience in partner (e.g., retailer, agency, supplier) relationship management, • Strong commercial awareness and the ability to work to targets, • Understanding of the basic principles and importance of UI and UX, • Solid analytical skills for performance metrics and using Insight to make recommendations, • Passion for traffic generation, conversion, and customer retention, • Excellent communication skills, • Excellent written and spoken English If this role is of interest please apply