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Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally, • Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points, • Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences, • Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel, • Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe . In this role, you will support the seamless coordination of weddings and events from the initial enquiry through to final delivery, acting as a key liaison between our guests and internal hotel teams. You will be responsible for leading on our high profile, VIP weddings and events. Working closely with the Operations team, you will help ensure that every wedding and event is delivered to the highest standards, creating exceptional and memorable experiences for our guests. Key Responsibilities • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed, • Support with completion of event enquiries and client emails in the general Events inbox to ensure all enquiries are actioned on a daily basis and conversion rates are maintained, • Prepare and present event proposals, contracts, and pricing in line with hotel revenue strategy, • Conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests, • Ensure consistent enquiry handling processes are implemented with every call, email, online enquiry and walk-ins, • Ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed, • Take responsibility of all details for bookings, ensuring they are up to date and handed over to the relevant operational departments and to create detailed functions sheets which will support the smooth running of events whilst in-house, • Identify areas of upselling opportunities and be proactive in increasing revenue generation for all areas of the business, • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience, • Build and maintain relationships with clients to drive repeat business, • Conduct post-event follow up with clients to gather feedback and support repeat business opportunities, • Ensure deposits, payments and final billing are processed in line with company policies Key Skills, Qualities & Experience • Prior experience in sales & events co-ordination in a hotel or venue is essential, • Knowledge and understanding of conference and event sales techniques is essential, • A genuine passion for hospitality, luxury service, and event execution, • Attention to detail is key and strong sales and communication skills, • The successful individual will be confident, self motivated and present a professional persona in all circumstances, • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery, • It is essential to have your own transport and can travel as required, • This role will include evening and weekend hours Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support ., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support , along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Guest Experience • To be a visible presence to both your teams and the guest to deliver an exceptional guest experience., • To exceed guest expectations through establishing a dynamic service culture within all operational teams., • To ensure an efficient guest operation with adequate cost control across the business., • To constantly review, suggest ideas for improvements and action in all areas of the operation., • To be the leader of the standards and to maintain these in line with in house and red star standards., • To assist in setting the hotels objectives and future strategies., • Act as an ambassador for the business. Financial • To manage alongside the departmental managers the departmental budget lines and payroll., • To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded., • To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required. People • To ensure a positive and productive team culture., • To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall., • To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives., • To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary., • To follow all HR procedures and policies. Key Skills, Qualities & Experience • Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential., • A hands on Operator is essential., • Previous experience working with 4 or 5 red star service would be beneficial., • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Analytical mindset with the ability to interpret data and metrics to drive decision making., • Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance., • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key Responsibilities • Being a visible presence to both your teams and the guests to deliver an exceptional guest experience, • Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture, • Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control, • Constantly review operations, suggest ideas for improvement and support implementation across all operational areas, • Maintaining operational standards in line with LQA, Forbes and AA standards, • Supporting the delivery of the hotels operational objectives and departmental goals, • Supporting departmental managers in managing payroll and departmental costs in line with budget expectations, • Maximising sales opportunities and operational efficiencies to support profitability across the business, • Assisting in monitoring departmental financial performance, identifying areas for improvement, • Ensuring a positive and productive team culture across all operational departments, • Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall, • Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives, • Supporting Heads of Department with employee performance management and HR related matters when required Key Skills, Qualities & Experience • Proven experience within hotel operations managing multiple operational departments is essential, • Previous experience overseeing multiple Food & Beverage outlets is essential, • Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial, • A hands-on approach is essential, • Previous experience working in a luxury 4 or 5 star hotel environment is essential, • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Strong organisational and problem solving skills with the ability to manage multiple priorities effectively, • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Key Responsibilities Guest Experience • To be a visible presence to both your teams and the guest to deliver an exceptional guest experience., • To exceed guest expectations through establishing a dynamic service culture within all operational teams., • To ensure an efficient guest operation with adequate cost control across the business., • To constantly review, suggest ideas for improvements and action in all areas of the operation., • To be the leader of the standards and to maintain these in line with in house and red star standards., • To assist in setting the hotels objectives and future strategies., • Act as an ambassador for the business. Financial • To manage alongside the departmental managers the departmental budget lines and payroll., • To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded., • To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required. People • To ensure a positive and productive team culture., • To support the Learning & Development culture of developing raw talent into highly successful careers at Grantley Hall., • To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives., • To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary., • To follow all HR procedures and policies. Key Skills, Qualities & Experience • Proven experience managing large-scale hotel departments with high volumes, multiple service areas and sizeable teams is essential., • A hands on Operator is essential., • Previous experience working with 4 or 5 red star service would be beneficial., • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Analytical mindset with the ability to interpret data and metrics to drive decision making., • Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance., • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Key Responsibilities • Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally, • Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points, • Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences, • Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel, • Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve, • Passionate about hospitality, • Detail orientated and drives standards, • Possess a positive attitude and a desire to learn, • Ability to meet deadlines and work under pressure, • Friendly, courteous and helpful with excellent communication skills, • Motivated to go the extra mile for guests and colleagues, • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024 . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe . In order to make an application, simply read through the following job description and make sure to attach relevant documents. In this role, you will support the seamless coordination of weddings and events from the initial enquiry through to final delivery, acting as a key liaison between our guests and internal hotel teams. You will be responsible for leading on our high profile, VIP weddings and events. Working closely with the Operations team, you will help ensure that every wedding and event is delivered to the highest standards, creating exceptional and memorable experiences for our guests. Key Responsibilities • Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed, • Support with completion of event enquiries and client emails in the general Events inbox to ensure all enquiries are actioned on a daily basis and conversion rates are maintained, • Prepare and present event proposals, contracts, and pricing in line with hotel revenue strategy, • Conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests, • Ensure consistent enquiry handling processes are implemented with every call, email, online enquiry and walk-ins, • Ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed, • Take responsibility of all details for bookings, ensuring they are up to date and handed over to the relevant operational departments and to create detailed functions sheets which will support the smooth running of events whilst in-house, • Identify areas of upselling opportunities and be proactive in increasing revenue generation for all areas of the business, • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience, • Build and maintain relationships with clients to drive repeat business, • Conduct post-event follow up with clients to gather feedback and support repeat business opportunities, • Ensure deposits, payments and final billing are processed in line with company policies Key Skills, Qualities & Experience • Prior experience in sales & events co-ordination in a hotel or venue is essential, • Knowledge and understanding of conference and event sales techniques is essential, • A genuine passion for hospitality, luxury service, and event execution, • Attention to detail is key and strong sales and communication skills, • The successful individual will be confident, self motivated and present a professional persona in all circumstances, • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery, • It is essential to have your own transport and can travel as required, • This role will include evening and weekend hours Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support ., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support , along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Key Responsibilities • Capable of creating, purchase and manage a cellar of 300 wines plus, • Inspire and train staff from your wine knowledge and experience, • Help with food service, when possible, with the restaurant team, • Responsible for maintaining good staff welfare, • Making sure the wine and drinks service is at the highest level, • Making recommendation of food and wine parings, • Train and develop the staff using the company procedures, • To deliver wine events and tastings to our guests, • To manage and take ownership of the cellars and distribution of stock, • Help push sales to gain the best possible profit for the restaurant Key Skills, Qualities & Experience • Team player, • Previous experience as a sommelier, • Be passionate about delivering the highest levels of service to our guest in an engaging way, • Perform wine decanting in a professional manner, • Ability to work under pressure, • Well organised with great attention to detail, • To be qualified to level 2 WSET or CMS, • To ensure areas are always clean and tidy, • Ability to pass your enthusiasm to guests and team members alike, • Well-presented and well-mannered Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: • A monthly service charge - typically £3,400 annually, • 31 days holiday increasing to 33 days with length of service, • Access to earnings before payday (Stream), • Holiday Buy/Sell Scheme, • Free parking, • Complimentary meals when on duty, • Discounted modern and spacious live-in accommodation, • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more..., • Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs, • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. xrnqpay We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • Discounted hotel stays with Pride of Britain hotels, • Complimentary bespoke uniform and annual shoe allowance, • Free sight tests for those eligible, • Onsite Team Gym with professional induction, • Refer a Friend Scheme where you can earn up to £1000, • 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch', • Grantley Academy to support your development, • Annual paid volunteering days

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered. Key Responsibilities • Being a visible presence to both your teams and the guests to deliver an exceptional guest experience, • Supporting departmental teams in exceeding guest expectations whilst delivering a personalised service culture, • Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control, • Constantly review operations, suggest ideas for improvement and support implementation across all operational areas, • Maintaining operational standards in line with LQA, Forbes and AA standards, • Supporting the delivery of the hotels operational objectives and departmental goals, • Supporting departmental managers in managing payroll and departmental costs in line with budget expectations, • Maximising sales opportunities and operational efficiencies to support profitability across the business, • Assisting in monitoring departmental financial performance, identifying areas for improvement, • Ensuring a positive and productive team culture across all operational departments, • Supporting the Learning & Development culture of developing talent into highly successful careers at Grantley Hall, • Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives, • Supporting Heads of Department with employee performance management and HR related matters when required Key Skills, Qualities & Experience • Proven experience within hotel operations managing multiple operational departments is essential, • Previous experience overseeing multiple Food & Beverage outlets is essential, • Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial, • A hands-on approach is essential, • Previous experience working in a luxury 4 or 5 star hotel environment is essential, • Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels., • Strong organisational and problem solving skills with the ability to manage multiple priorities effectively, • Accountable and resilient with the ability to work under pressure. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: • Tips typically over £200 per month (£3,400 per year), • Complimentary bespoke uniform and chef whites, • Complimentary meals whilst on duty, • Refer a Friend bonus - Earn up to £1000, • Holiday Buy/Sell Scheme, • Complimentary employee car parking, • Complimentary state of the art onsite gym - with personal trainer support, • 31 days annual leave (including bank holidays) increasing with service, • Professional development opportunities at all levels, • Reimbursement on work shoes, sight tests and professional memberships, • Modern and spacious discounted live in accommodation for eligible roles, • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support., • We celebrate success. With an annual awards ceremony as well team events and incentives. xrnqpay Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards., • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite, • Team Member of the Month Awards, • Discount on Grantley Halls Restaurants, Spa products and Gift Shop, • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels, • Cycle to work scheme, • Access to Stream, allowing you to instantly access your wages, • Simplyhealth - Health cash plan

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Mandarin Oriental Hotel Group Limited in London is seeking a Director, Global Sales to drive revenue growth across the global portfolio. The role focuses on account management, business development, and implementing sales strategies.

The ideal candidate will have over 5 years of experience in high-performance sales, particularly within the luxury real estate market. A dynamic PropTech company is seeking a Regional Director in London to drive sales through innovative co-ownership solutions. You will manage the entire sales proces

NetJets Management Limited is seeking a Vice President of Sales in London, responsible for generating new business sales related to NetJets Fractional Shares and Jet Card Programmes. Candidates should have a Bachelor's degree and at least 10 years of experience, including 5 years in a luxury custome

Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer. Provide reliable information to customers in all matters relating to sales and customer service. Contribute to the store reaching its monthly, quarterly and annual sales targets.

Previous experience in luxury brands and a passion for fashion trends are essential. Kurt Geiger is seeking a customer service ambassador with luxury retail experience in Greater London. The successful candidate will ensure high standards of customer service, support store sales targets, and maintai

PVH Corporation is seeking dedicated Sales Associates for TOMMY HILFIGER in Greater London. In this luxury retail environment, you'll work alongside a passionate team to provide customers with the best shopping experience. Your role will involve sharing brand values, driving sales, and maintaining e

To support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures. Have previous experience in Luxury Retail within a clientelling and a customer service driven environment. Proven ability to drive sales and team.

DECKERS is seeking a Part-Time Sales Associate for UGG locations in the United Kingdom.

Ideal candidates should have sales experience and a passion for watchmaking. They will support the team in sales efforts while ensuring proper product presentation and security within the boutique. The SWATCH Group, located in the City of Westminster, is searching for a Sales and Business Developmen

Karllagerfeld is looking for a Seasonal Sales Associate to join our team in Greater London. Candidates should have at least 2 years of retail experience in a luxury brand, excellent communication skills, and the ability to work evenings and weekends.

A luxury fashion retailer is seeking a Sales Associate to join their Richmond store in London. This role involves delivering exceptional customer service, supporting management in achieving sales goals, and acting as a brand ambassador. Ideal candidates should have experience in customer-facing role

A luxury fashion brand in Greater London is seeking a passionate Part-Time Client Advisor for their London Concessions. Candidates should possess excellent customer service skills and a passion for sales, while offering exceptional product knowledge.

A leading luxury fashion retailer is seeking passionate Part-Time Sales Assistants for their new store in Regent Street, Greater London. The ideal candidate will have 1–3 years of retail experience and a passion for fashion and sales.

Kurt Geiger in Greater London is seeking a dedicated luxury retail professional to ensure exceptional customer service and support the Store Manager in achieving sales targets. Applicants should have prior luxury retail experience and a proven ability to drive sales while presented impeccably.

A leading luxury brand is looking for a Sales Associate in Greater London on a permanent part-time basis. The successful candidate will deliver exceptional customer service, support management in achieving sales goals, and maintain visual standards. Ideal candidates will have a passion for luxury pr

The role emphasizes customer experience, product knowledge, and teamwork, while encouraging a passion for fashion and sales.

Reiss Limited is seeking a temporary Sales Associate in Brent Cross, London. In this role, you will deliver exceptional customer service and support the management team to meet sales and operational goals, especially during peak activity periods.

RIXO, located in Greater London, is seeking a Sales Associate to deliver excellent customer service and contribute to store success.

A luxury retail brand in Greater London is looking for a part-time Sales Associate to join their retail team. The role involves providing exceptional customer service and supporting management in achieving sales objectives. Ideal candidates will have previous customer-facing experience, a passion fo

KARL LAGERFELD is looking for a Seasonal Sales Associate from 29 June to 9 August in Greater London. The role includes providing exemplary customer service, driving sales, and maintaining the store's safety and integrity while working in a diverse and inclusive environment.

The role requires providing exceptional customer service and supporting the management team in achieving sales goals. Reiss Limited is hiring a part-time Sales Associate for their York store.

Topologie is seeking a Sales Associate for our London store. In this role, you will deliver exceptional customer service, helping customers find products that fit their needs while achieving sales targets.

A prominent footwear and accessories brand in Greater London seeks a retail professional to ensure high standards of customer service and support sales targets. Candidates should have a background in luxury retail and knowledge of fashion trends. Key responsibilities include maintaining visual prese

A leading luxury retail brand is seeking a part-time Sales Associate for their store at Heathrow Terminal 2. The ideal candidate will have experience in a customer-facing role, preferably within the premium or luxury retail sector, and strong communication skills. This role comes with benefits such

OMEGA SA is looking for a talented Sales Advisor to join our boutique in London. This role involves delivering exceptional customer service, maintaining a comprehensive product knowledge of OMEGA watches, and contributing to the achievement of sales targets. The ideal candidate will have retail expe

The ideal candidate will have a proven track record in sales and a customer-service-oriented approach. APM Monaco is looking for a dedicated part-time Sales Associate to join our team in London Covent Garden. This role involves achieving sales targets and fostering strong client relationships.

As a Sales Advisor, you will greet clients, ensure the store is immaculate, and contribute to meeting sales targets. The SWATCH Group is hiring a Sales Advisor for their OMEGA boutique in Birmingham. This role demands exceptional customer service skills, a passion for luxury retail, and an understan

Reiss Limited is looking for a part-time Sales Associate to join our Kingston store. Ideal candidates will have a passion for luxury products, excellent communication skills, and experience in a customer-facing role.

You will drive sales and deliver elevated client experiences while representing the brand's aesthetic and service standards.

A leading luxury brand in the Greater London area is looking for a Sales Associate to join their retail team on a temporary, part-time basis. You will provide exceptional customer service and support the management team in achieving sales goals. Ideal candidates will have previous customer-facing ex

APM Monaco is seeking a dedicated Part-Time Sales Advisor for their new boutique in London Marylebone. The ideal candidate will have a proven track record in achieving sales targets and maintaining customer relationships.

A leading luxury brand in Greater London seeks a part-time Sales Associate who will deliver exceptional customer service and support management in achieving sales goals.

SWATCH GROUP is seeking a Sales Advisor for their OMEGA brand in London. The role requires providing exceptional customer service, promoting products, and meeting sales targets. The ideal candidate will have a background in luxury retail, experience with international clients, and an understanding o

A leading luxury footwear brand seeks an individual with experience in luxury retail to ensure high-quality customer service and support in achieving sales goals.