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Duties and responsibilities: · Oversee daily office operations, including filing, record-keeping, and correspondence. · Handle incoming and outgoing mail, emails, and phone calls. · Maintain and update resident records, staff files, and care home documentation. · Manage schedules, appointments, and meetings for management and staff. · Monitor office supplies and place orders as needed. · Support budget tracking and expense reporting. · Assist with payroll processing, invoicing, and petty cash management. · Maintain employee records, including attendance, leave, and performance reviews. · Organize and store documents securely (e.g., care plans, contracts, policies). · Act as a liaison between management, staff, residents, and families. · Support emergency preparedness (e.g., fire drills, staff training). · Handle inquiries from residents and families regarding billing, care plans, or services. · Help organize social events and activities for residents. · Troubleshoot basic IT issues or liaise with IT support. Skills/Qualifications/Experience: · Strong organizational & multitasking abilities. · Excellent communication (written & verbal). · Proficiency in MS Office & care home management software · A relevant 1-2 years of experience in administrative or Office Management role.