Design Manager, UK
2 days ago
City of London
Within the International Operating Model, the Atlanta-based restaurant design “Hub” defines Chick-fil-A's global design standards, guidelines and operational principles, then partners with each in-country “Division” on local application and execution. In partnership with the Design Hub, this role will lead in-country division design partners and vendors in support of the development pipeline. Job Responsibilities & Activities in support of the Restaurant Development pipeline: • Provide design expertise for all Chick-fil-A location types including standalone drive-thru, high street and mall locations, • Ensure production of design deliverables produced by design partners including regional specifications adapted from the domestic performance standards, • Partner with Hub Design Leads and kitchen design team on back of house operational layouts, seating & décor plans, overall brand standards and design principles, • Clarify expectations for local Principal Designer and Design partners for restaurant design deliverable workflows and design guidelines, • Participate in evaluation of regional design partners’ capabilities, • Develop QA/QC process to drive accuracy of design deliverables and data points provided by design partners, • Provide feedback loops back to Hub for key restaurant design metrics, • Stay up to date with domestic US details, operational standards and design principles, • Assist in development of new design adaptations as applicable, • Provide regular updates, training, and evaluation of consultant design partners, • Effective coordination with domestic US stakeholders and key operational requirements, • Direct and train design partners on Chick-fil-A design requirements, • Stay up to date on industry standards as well as advanced workflows and technologies that will provide Chick-fil-A with a competitive advantage, • Partner with the Hub Program Lead to manage the relationship & performance reviews of regional design partners, • Partner with programme lead on procurement of materials and suppliers Preferred knowledge, capabilities and mindset: • Brand and restaurant design excellence with a preference for retail rollout, • Effective interpersonal skills. Cultural and emotional intelligence to engage with various personalities, • A hands on leader comfortable with personal accountability to become a reliable, trusted partner, • Embrace change, while identifying opportunities to provide clear, informed direction, • Curious and able to thrive in a collaborative, continuous-improvement environment where the focus is on what is right for the business, not who is right, • Process oriented with the ability (and patience) to effectively train teams of various skill levels and understanding, • Strong ability to work independently with wide latitude for unreviewed action & autonomous decision making, • Champion the Chick-fil-A brand standards, principles and processes, • Strong communication skills for distilling and sharing information (written and verbal), • A working understanding of Virtual Design and Construction (VDC) principles is preferred, • Experience in leading architectural design processes, • Proven ability for coordination with multiple disciplines (Mechanical, Plumbing, Electrical, Structural, Kitchen, Fire) with an understanding of constructability, • Functional familiarity with key Autodesk design delivery products: Revit, BIM360, AutoDesk Construction Cloud, as well as complimentary products such as Bluebeam, PowerPoint and Smartsheet Minimum Years of Experience 8 Travel Requirements Quarterly Required Level Of Education Bachelor's Degree