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Job Summary Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy and technical alignment, the FR owns fulfilment execution, operational success, value realisation, and customer outcome. The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success. Key Responsibilities 1. End-to-End Project Delivery Ownership • Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance., • Manage project timeline, cost, and quality to ensure successful execution, • Develop and execute fulfilment plans aligned with customer expectations and contractual commitments., • Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners., • Ensure effective management of delivery schedules, quality, resources, and customer communications., • Drive successful project deployment and operational readiness. 1. Revenue Realisation & Receivables Management • Take ownership of accounts receivable (AR) related to delivered projects, • Ensure timely invoicing, payment collection, and cash flow realisation, • Identify financial risks impacting revenue collection and take proactive actions, • Align delivery progress with payment milestones and contractual terms 1. Contract Execution & Customer Success • Ensure contractual commitments are fully executed, • Act as key interface between customer and internal teams, • Own post-go-live operational performance, • Lead KPI and SLA reviews, • Monitor operational performance and customer outcomes, • Drive adoption and value realisation, • Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding 1. Governance, Risk & Escalation Management • Identify delivery, operational and contractual risks, • Lead governance reviews, • Manage escalation pathways, • Present status to stakeholders, • Drive accountability across workstreams, • Ensure transparency through reporting 1. Strategic Collaboration • Work closely with ARs to support customer growth and retention, • Partner with SRs to ensure solution intent is successfully realised in operation, • Provide field feedback to improve future solution design and delivery models Key Focus Areas (Success Metrics) • Project Delivery Excellence (On-Time, On-Quality, On-Budget), • Revenue Realisation and Cash Collection Performance, • Customer Satisfaction and Account Health, • Operational KPI and SLA Performance, • Contract Execution Accuracy and Value Realisation, • Risk Identification, Escalation Resolution, and Governance Effectiveness, • Continuous Improvement and Operational Excellence Requirements • Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred), • Strong understanding of contract execution, delivery processes, and commercial awareness, • Experience in managing receivables or revenue-related processes is a strong plus, • Excellent stakeholder management and communication skills, • Strong problem-solving ability with a proactive, results-driven mindset, • Ability to manage multiple projects and priorities simultaneously, • Experience working in cross-functional and international teams, • Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment, • Fluent in English (Mandarin is a plus) We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply. Location: Watford, United Kingdom Start Date: As soon as possible Working Hours: Full-time Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

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Our team are looking for an insight analyst with a passion for retail, market research and data. You’ll be inquisitive, have an interest in retail (FMCG ideally) and want to be an important part of a dynamic and progressive environment, engaging with customers in a rapidly changing, agile retail world. You’ll be looking for the opportunity to develop your voice and share thoughts that help our customers grow. This is a role in our retail insight team, driving insights and predictions for commercial success with knowledge of global food and consumer goods retailing. From our unparalleled industry relationships and access, you'll travel to markets and be able to build your network with retailers, seeing and understanding first-hand what affects them. The role will also work alongside our UK, supply chain and global thought-leaders within the wider team, with the opportunity to collaborate across projects . The responsibiliti esReporting to an Insight Manager, your responsibilities includ • ghtYou will support & build insights from your market visits and our network of industry contacts. You will deliver reports on a variety of retail trends and developments, providing actionable insight to our clients through IGD’s Retail Analysis web-based platfo, • rm.You’ll support the creation of articles and track best practices and innovations on the latest retail developments, incorporating your research into IGD reports and presentatio ns. Supporting our primary rese • archYou’ll be supporting our ongoing primary research with retailers, manufacturers and trade bodies through calls and market vis, • its.You will deliver high-quality virtual or in-person presentations and webinars for our clients to showcase our insight and raise awareness and build the reputation of our global research progra, • mme.You may also play a role in supporting consulting projects, providing commercially focused insights that exceed clients’ expectations in terms of quality and depth of insi, • stingYou’ll help maintain and update our extensive IGD retailer database, using primary research to forecast key retailer metrics and growth estimates, and provide your own perspective, to inform our subscribers’ decision-making and business planning rout ines. Focus on personal devel • opmentAs a self-motivated learner, with a curious mind, you’ll support IGD’s research programme and your own personal development journey. By actively developing an internal & external network and using feedback from colleagues and customers you’ll be able to continually improve IGD’s content and the quality of our insights and res, • earch.Your line manager will support you in your short/long-term personal development goals and help identify and provide tra ining. What yo • u bringFluent in M, • andarinKnowledge and experience of the grocery and consumer goods industry (or a keen in, • terest)Experienced in working with excel data sets and fore, • castingThe ability to plan and manage your own w, • orkloadProficiency in presenting information to audiences, either virtually or in person, providing opinions on key topics of relevance that drive impact for the c, • ustomerExperience in writing online content/presentations/, • reportsPowerPoint, Excel, and Word skills with the ability to turn multiple sources of information into meaningful insights and re, • portingA team player with a collaborative mindset who takes pride in maintaining high standards in your own work and meeting de, • adlinesCapable of adapting priorities under pressure with a positive approach to, • changeA curiosity for learning and sharing your knowledge, with an ability to think creatively and to innovate, with an ethos of continuous improvement and constantly pushing the bou, • ndariesConfident to travel independently and deliver research trips that fuels our research pr ogramme The rewardsWe offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage y our time The locationWe are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from centr al London Our for betterWe solve i t togetherWe make it happenWe say what needs to be said More about our peopleWe’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessme re about IGDAt IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges. We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective goo d of society.This is funded through our work with hundreds of clients from across the global food and consumer goo ds landscape. #J-18808-Ljbffr