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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions—making complex business data more accessible and actionable. What You'll Do On any given day, you’ll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: * Data Extraction & Manipulation – Handling highly complex, business-critical requests with precision. * Collaboration & Solution Development – Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. * Insight Generation – Scanning and leveraging available data sources to provide actionable insights that drive business growth. * Exploring Emerging Technologies – Quickly adapting to and integrating new technologies to enhance analytical capabilities. * Subject Matter Expertise – Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. * Additional Contributions – Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For * Expertise in Data Analytics – Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. * Technical Excellence – Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. * Strategic Thinking & Stakeholder Engagement – Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. * Problem-Solving & Analytical Rigor – A structured, inquisitive approach to solving challenges through data-driven methods. * Numerical & Trend Analysis – A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. * Initiative & Ownership – Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Change Delivery Manager About the role Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Manager to lead significant and high priority outcomes both directly and through others. What you’ll do As a Change Delivery Manager you will use your experience to lead business wide change which will include; * Bringing cross functional resources together to tackle a wide range of business problems * Providing clear communication and coordination between delivery teams and wider business stakeholders * Adapting your methodology and style to suit different scenarios * Challenging and stress testing plans, scope and delivery approaches * Dealing with ambiguity and navigating when processes are not clearly defined or understood * Identifying ways to improve overall efficiency and ways of working of delivery teams As a Change Delivery Manager, you will adapt your leadership or coaching style to the individual or group you are leading and/or influencing. A proven leader with a wealth of experience in delivering outcomes, that requires cross-functional working and responsibility. Your excellent communication and influencing skills will ensure that you engage with teams and wider stakeholders to embed ways of working and be a pro-active part of creating a culture of transparency across all aspects of change delivery. You will utilise appropriate delivery approaches and techniques to drive and deliver end-to-end delivery. You will ensure the successful implementation and review of change in a dynamic and well governed manner. You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress to a range of stakeholders. You can manage risks, issues and dependencies at a team level as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate. You can build successful cross functional delivery teams. You can understand team styles and how people work together. You can maintain, influence and motivate a team. You can give and receive constructive feedback, enabling a strong feedback loop. You can ensure the health of a team and support conflict resolution, improving team performance. You can ensure that the team works in a transparent way and that the work is understood externally. You can create an open and collaborative working environment. You will drive a strong culture of continuous improvement and innovation across teams. You are outcome driven. You challenge the status quo, take note of what’s not working and strive to break down barriers and change approach where it impacts the pace of the teams. You can influence and make positive changes to the team. You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes. You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community. You can recognise how people work together, creating the best team makeup depending on the situation. You can help teams maintain a focus on delivery while being aware of the importance of personal development to sustained effectiveness. What we’re looking for * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP * Excellent problem solving & analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. * A credible track record of improving the effectiveness of delivery * Proven experience of managing cross team governance and reporting * Comfortable working in a complex regulated environment (experience is desirable) * Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and create a culture of transparency across all aspects of delivery. * A high level of emotional intelligence allowing you to read a room * A passion for leading and coaching other delivery resources to support growth of wider team Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £28,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers. As a member of the Fraud team, you’ll work to investigate: * Application Fraud * Account Takeover * Disputes What you'll do * Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes * Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers * Be the point of contact for offshore vendors and other areas of the UK business * Take ownership of cases with end to end case management and one call resolution. What we’re looking for * Adaptable in a fast-paced environment * Expert attention to detail would make you a superstar in this role * A team player that acts with integrity and treats our customers with respect * Demonstration of solid judgement * A great communicator, both verbal and written, communicating effectively to customers and third parties We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work We have developed a blended learning and support programme involving in-person, remote and self learning. This means: * You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday. * Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What’s in it for you * Salary of £28,000.00 * Laptop provided on your first day * Life and private medical insurance * Enhanced parental leave and family care days * 25 days holidays per year with the option to buy up to 5 more * Excellent training in our open plan offices for your first 12 weeks * Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration). * Advanced career progression * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we’re looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. What you’ll do * Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery * Bring cross functional resources together to tackle a wide range of technical business problems * Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function * Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. * Provide clear communication and coordination between delivery teams and wider business stakeholders * Adapt your methodology and style to suit different scenarios * Challenge and stress testing plans, scope and delivery approaches * Deal with ambiguity and navigating effectively when processes are not clearly defined or understood * Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we’re looking for * Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle * Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP * Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives * Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. * A credible track record of improving the effectiveness of delivery * Proven experience of managing cross team governance and reporting * A passion for leading, coaching and nurturing the very best talent * Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do * Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally * Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers * Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls * Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups * Collaborate with recruiters to develop competitive offer packages for external hires * Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives * Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments * Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools * Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives * Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams * Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed * Provide compliance consultation to HR and your business clients What we’re looking for * Compensation management experience, preferably within a regulated industry * High level of experience with building compensation models and conducting pay analysis * Experience in a client consulting role * Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides * Great attention to detail to understand compensation analytics and how to present to senior business leaders * Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions * Experience with Workday (desirable) * Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) * Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Team Leader (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. We are looking for a passionate, people-focused leader to manage a team responsible for providing Quality Assurance and recommendations to improve customer outcomes. You will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * People Leadership: * Dedicate the majority of your time to people leadership: coaching conversations, performance reviews and developing individual growth plans * Create an inclusive, high-performance culture where team members feel supported, heard, and challenged * Set clear goals and expectations, regularly reviewing progress and offering feedback that drives improvement and strong team member outputs, aligned to SLAs and deliverables * Maintain strong engagement through building a strong team culture, career development conversations, personal development plans, and recognition of achievements * Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence * Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. * Monitor and report on team effectiveness, ensuring accurate data and reporting are delivered monthly to senior stakeholders * Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning * Prioritise workloads, align resources effectively, and support delivery of change activity. * Lead your team through change, supporting process improvements, automation initiatives, and continuous optimisation of operations * Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement * Process Management: Build and maintain a working knowledge of how our processes operate on the frontline. Support in driving consistent and correct application of QA methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for * Proven people leadership experience, ideally within a regulated or operational environment * Strong coaching skills, with the ability to unlock potential and drive performance across individuals and teams * A proactive, self-motivated mindset, able to manage high volumes, competing deadlines and ambiguity with confidence * A role model for respectful, inclusive and values-led leadership, always acting with integrity * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: * Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities * Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share * Identifying, assessing and reporting on data management related issues across the UK business * Providing advice across the business on how we drive value and change through great data management * Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services * Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities * Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices * Execute and engage in data management assessments through control performance or 2nd and 3rd line review * Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: * Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner * Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change * Be able to influence decisions, have a strong network and communication skills to drive change * Help data owners understand more about the data they use or create and the further embed the value of good data management * Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks * Bring new ideas and establish new processes that support the UK data strategy * Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes * Be an advocate for great data management practices across the business * Perform risk and control requirements where applicable * Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness * Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too * Understanding of, or interest in, Data Management & Data Risk Management * Ability to manage a process * Basic knowledge of Cloud data / AWS * Experience in managing and delivering large value add activities * Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: * Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. * Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. * Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. * Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: * Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. * Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. * Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. * Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. * You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. * You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. * You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. * You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. * You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Error trends and root causes * System failures * Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement * Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions * Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: * Analysis of results, insights and data from multiple viewpoints * Partnering with key stakeholders to refine and optimise insights * Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” * Performing post insight impact reviews * Maintaining a record of business impact and continuous improvement * Support quick win and value add initiatives * Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Ability to prioritise own day to day workload effectively * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance Excellence * A positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Data Scientist / Statistician (Model Developer) About this role Our Data Science team focuses on the development of machine learning and AI solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to make sense of complex data, working in close collaboration with our business partners. This role will primarily focus on feature engineering and insight generation from new types of data and the development of machine learning models to address critical business challenges in underwriting. We are interested in candidates who have experience working with Open Banking or Credit Bureau data. A deep grounding in statistics and experience of Model Risk Management is also welcomed. What you’ll do * Develop and maintain the machine learning models which define our competitive advantage in the financial services market. * Explore and evaluate data, using advanced feature generation and categorisation techniques, in order to stay at the forefront of innovation. * Analyse tabular and non-tabular data, such as text, logs, or time series, to produce powerful new insights. * Consult on complex statistical test design, to efficiently learn our way into new areas of the market. * Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions, working cross-functionally to support key business initiatives and drive sustainable growth. What we’re looking for * A strong understanding of probability, statistics, machine learning, feature extraction and familiarity with large data set manipulation. * Experience using deep learning models, particularly for sequential data. * Familiarity with Open Banking or Credit Bureau data. * Experience working with multi-modal data; in multiple formats from a variety of different sources. * Experience in producing reliable and maintainable code in Python, with an ability to adapt to new languages and technologies. * Experience of Model Risk Management; technical documentation, coding best practices, the importance of validation and ongoing monitoring. * Natural curiosity and proactive engagement with all areas of the business, with a desire to ask questions, challenge the status-quo and identify where Data Science can add value. * Ability to communicate findings to a diverse business focused audience, influencing others in both verbal and written form. * A drive for continued learning through an internal and external focus, in order to develop enterprise and industry leading solutions. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Scientist (Model Developer) / Deep Learning Practitioner About this role Our Data Science team focuses on the development of Machine Learning and Deep Learning solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to derive insights from complex data, working in close collaboration with our business partners. This role will focus on leading the development of proprietary deep learning models in order to enhance our existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you’ll do * Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that our core lending capabilities remain at the forefront of the industry. * Unlock the value in non-traditional datasets by building sophisticated neural networks (e.g. LSTMs, RNNs, or Transformers). You will find novel ways to transform raw, multi-modal inputs into powerful predictive features. * Collaborate with business stakeholders to prioritize initiatives. You will bridge the gap between ambitious R&D and tangible in-market results, driving ideas from initial prototypes through to production. * Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions. * Work cross-functionally on projects that support key business initiatives and drive sustainable growth. What we’re looking for * Strong experience developing and deploying deep learning models, particularly for sequential data (e.g. time series or language models). * A proven track record leading model development, including setting the technical direction, project management, stakeholder comms, and mentoring junior members of the team. * Experience producing and managing reliable and maintainable code in SQL/Python in a team setting, including code reviews and setting software engineering best practices * Hands-on experience with modern Machine/Deep Learning frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers, including training deep learning models on GPUs or GPU clusters. * Experience working with structured and unstructured data, such as text, logs, or time series and tokenisation techniques. * A strong understanding of probability, statistics, machine learning and familiarity with large data set manipulation. * A drive for continued learning through an internal and external focus, and an ability to prototype new techniques to assess value Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Process gaps * Error trends and root causes * System failures * Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members * Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of * Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome * Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business * Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: * Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication * Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs * Governance: * Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. * Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process * Support well managed activities such as control testing * Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings * Provide administrative support for the management of the QA monitoring platform * Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for * A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Change Delivery Lead About the role Our Change and Transformation is key to enabling the business achieve its strategic goals. We are looking for a Change Delivery Lead to lead on the delivery of priority outcomes to drive successful end to end delivery. What you’ll do As a Change Delivery Lead you will use your experience to lead business wide change which will include; * Bringing cross functional resources together to tackle a wide range of business problems * Providing clear communication and coordination between delivery teams and wider business stakeholders * Adapting your methodology and style to suit different scenarios * Challenging and stress testing plans, scope and delivery approaches * Dealing with ambiguity and navigating when processes are not clearly defined or understood * Identifying ways to improve overall efficiency and ways of working of delivery teams An accomplished delivery specialist with a depth of experience in delivering impactful outcomes that require cross-functional working and responsibility. You will utilise appropriate delivery approaches and techniques to drive successful end-to-end delivery. Your excellent communication and influencing skills will help you be a pro-active part of creating a culture of transparency across all aspects of delivery. You will ensure the successful implementation and review of change in a dynamic and well governed manner. You are outcome driven. You take a consistent and ongoing approach to planning, forecasting, managing uncertainty, metrics and measurements, contingency planning and delivery. You can communicate plans, planning assumptions and progress ensuring transparency to a range of stakeholders. You can manage risks, issues and dependencies for your outcomes as well as governance and status reporting. You can maintain the cadence of delivery and manage the relationships between different people within and across teams. You can use judgement to escalate when appropriate and proactively seek support where required. You can understand team styles and how people work together, adapting your own style where appropriate to gain the required results. You can give and receive constructive feedback, enabling a strong feedback loop. You can create an open and collaborative working environment. Your passion for continuous improvement means you challenge the status quo, you’re vigilant with what’s not working and help identify opportunities to influence positive change. In service of delivery you will work directly with teams as needed, using your skills to help them identify improvements and advance effectiveness of delivery. You seek a firm understanding of how Capital One, as a business, functions and the business context surrounding decisions and changes. You can demonstrate flexibility, adaptability and a willingness to learn and also seek to teach and coach others through our change community. You will achieve a breadth of impact by actively contributing to out of team activities (e.g. Outcome team level processes, Communities of Practice (CoP's), Business Resource Groups (BRGs), Intern & Grad scheme involvement etc..). You will share when you learn from your day to day role with your peers by using these forums. What we’re looking for * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and project management frameworks * Excellent problem solving and analytical skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders * A credible track record of governance, reporting, improving the effectiveness of delivery, * Comfortable working in a complex regulated environment (experience is desirable) * Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and play a pro-active part in creating a culture of transparency across all aspects of delivery. * A high level of emotional intelligence allowing you to read a room. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you’ll do * Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. * Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. * Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. * Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. * Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. * Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. * Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. * Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we’re looking for * A thoughtful and proactive people leader with significant experience coaching and developing large teams. * Great judgement and values, balancing the right thing for our business with the right thing for our employees. * Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. * Resilience and excitement towards change, recognising the opportunities it brings. * Problem solver and critical thinker. Able to design solutions to solve problems at pace. * Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. * You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. * Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. * Do-er. You’re biased toward action. You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work. * Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. * Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. * Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. * Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: * Wealth & Future: Competitive pension and performance-based bonus schemes * Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. * Health: Access premium care through our private medical insurance. * Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available here. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do * Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders * Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs * Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders * Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders * Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends * Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables * Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for * A natural storyteller with an endless curiosity for how we can enhance customer outcomes * Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business * Experience with both qualitative & quantitative analytical methods * Strong presentation-building, storytelling, and data visualisation skills * Detail orientation, with some experience of more broad strategy design and process management * A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality * Creative problem solving and cutting through complexity with simple solutions * Relevant experience in a regulated complaints environment * Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate About this role This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on! What you’ll do * Lead a small team to cover the production of all forecasts across operations * Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts * Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views * Utilise planning data, models and insight to provide compelling advice and recommendations * Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation * Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes * Communicate capacity plan outputs in a simple, easy to understand way * Ensure the efficient and effective use of resources in line with agreed planning periods What we’re looking for * Experience of producing forecasts in an operational environment to deadlines * Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems * Experience coaching and managing a small team to maintain engagement and good service to our customers * Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Associate - Operations/Contact Centre About this role This is an exciting opportunity to join an established team producing demand forecasting for our Customer Operations. Right now is a great time to be joining as we’re in a period of exciting business growth and change, we are also exploring the use of new forecasting tools and streamlining how we work, So If you are experienced in using tools and techniques to manipulate data within a Forecasting and Planning setting, then please read on! You’ll be responsible for forecasting demand for a specific area within the operation, with all models/workstreams being divided between the team, you will be able to focus your attention to one specific line of business, becoming the SME for that area, having the opportunity to lead work with stakeholders and data to make recommendations that drive forecast accuracy and deliver staffing plans that allow us to meet our servicing targets. Given our global servicing footprint, you’ll be working closely with a number of teams across the business, including; service delivery, strategy, change management, marketing and finance so communication is key to this position as well as the ability to work with data. What You'll do * Produce medium and long term customer demand forecasts, both for contact centre and back office operations * Lead monthly meetings for your area of responsibility, reviewing performance and collaborating with stakeholders to deliver binding requirements * Ensure the efficient and effective use of resources in line with agreed planning periods * Utilise planning data, models and insight to provide compelling advice and recommendations * Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation * Lead proactive stakeholder communications that highlight risks and opportunities to senior leaders * Continually improve the quality and accuracy of the forecast by reviewing tools, drivers, assumptions, models and processes * Communicate capacity plan outputs in a simple, easy to understand way * Measure variances between forecast and actual demand, analyses cause and effects, recommends corrective actions and publish results What we’re looking for * Advanced user in MS Excel or Google Sheets * SQL desirable, but not essential * Experience with AWS advantageous * Experience working with data and strong analytical skills * Excellent attention to detail * Organised and adaptable to changing priorities * Strong problem identification and resolution skills * Able to communicate effectively at all levels, including exceptional stakeholder management skills * Effectively manages individual workload, whilst balancing the needs of the wider team Where and how you'll work This is a permanent our Nottingham Head Office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you’ll do * Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering * Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers * Be accountable for our fraud losses and ensure performance remains within appetite * Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud * Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls * Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) * Assess new technology and ensure Capital One remains one step ahead of fraud * Build relationships with vendors and understand what new products and services are worth pursuing What we’re looking for * Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation * Ability to manage varying workload and solve for both the short and the long term * A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills * Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound * Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: * Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements * Develop expert-level understanding of network and merchant business processes * Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory * Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks * Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations * Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary * Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products * Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: * Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals * Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment * Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team * Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills * Ability to balance operating independently with appropriate escalation and interaction with senior leadership * Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; * Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for * Bachelor's Degree or relevant experience * A compliance specific skillset/knowledge * Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry * An advanced degree, including Doctorate or Master’s degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work * This is a permanent position and can be based in either our Nottingham or London offices. * Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. * We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. * The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. * Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: * Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers * Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma * Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique * Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring * Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: * Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes * Analysing and improving existing processes to ensure consistently great customer outcomes * Ensuring that processes are compliant with enterprise standards and regulations * Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly * Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner * Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed * Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for * A keen attention to detail, to be able to understand key operational processes, systems and technology * An understanding of Collections processes are preferred * Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. * Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. * Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do * Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing * Develop and mentor the testing team fostering an environment of continuous improvement and excellence * Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations * Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes * Enhance and refine the testing methodology, adapting best practices and innovating approaches * Collaborate with insight providers across the whole UK business What we’re looking for * Outcome testing or Quality Assurance experience in a regulated environment * Ability to lead a testing programme delivering results through others * An ability to self-identify process improvements to improve efficiency, and then execute them * Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people * Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports * Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You’ll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One’s corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you’ll do * Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One’s Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) * Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One’s Board, committee structure and corporate governance arrangements * Work closely with Capital One’s executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board * Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business * Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) * Manage relevant corporate filings to companies house and FCA as appropriate * Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies * Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing * With support from external counsel, maintain statutory books, including registers of members, directors and secretaries * Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules * Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations * Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we’re looking for * The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment * Track record of strong stakeholder management and an ability to influence * Excellent organisational and drafting skills and an eye for detail * Strong communication skills * A desire and ability to shape, lead and drive change, including supporting key stakeholders through change * Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance * Confidence in building new relationships and connections, both internally and externally * An ability to work autonomously and effectively manage conflicting priorities * Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Immunocore (NASDAQ: IMCR) is a pioneering, commercial-stage T cell receptor biotechnology company whose purpose is to develop and commercialize a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first-in-class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law. The primary purpose of this role is to contribute to cross functional efforts focused on applying the ImmTAX platform or other modalities to the development of novel treatments for chronic infections, including HIV and HBV and EBV-associated diseases. The team is involved in multiple stages of the drug discovery and development process, from target discovery all the way to clinical trials. Examples of key preclinical research are published in Yang H et al., Mol Ther. 2016; 24,11; Fergusson J et al., Hepatology 2020; 72,5; Wallace Z et al., Mol Ther 2024; 32, 678. The postholder will plan, design and execute experimental investigations to support the advancement of the Company pipeline, processes and technology capabilities, with guidance from their manager, ensuring that project goals are met within time and budget constraints. They will be expected to demonstrate technical proficiency, rigour in assessing their own data and that of others, scientific creativity and independent thought. This position requires participation and presentation of results at internal meetings, sharing information learned at external scientific meetings and establishing productive relationships with colleagues across Research and other departments. Key Responsibilities: • With instruction and guidance from manager - plan, design, and execute assignments to meet project goals within defined timeframes, • Execute experiments to address key scientific questions and enable project progression, utilizing range of molecular and cellular techniques including some of the following: NextGen sequencing, DD-PCR, qPCR, cell culture, flow cytometry, ELISpots, ELISAs,, • Some work will be conducted in a containment level 3 (CL3 facility) and will require handling of human viruses, • Analyse data, interpret results, and make recommendations, • Proactively expand scientific/technical knowledge in relevant fields including HIV/HBV/EBV related disease biology and drug development through review of scientific literature/ conference updates, peer to peer mentoring, and attendance at seminars/conferences in line with company strategy, • Work effectively in a matrixed team structure and as part of cross functional teams, • Participate and present results at internal meetings, • Establish relationships and possible collaborations within and outside of the company Education, Experience and Knowledge: Essential Qualifications: • PhD in molecular biology, cell biology, genomics, virology, immunology, or related discipline and 0-2 years related experience, • Alternatively, a BSc or MSc with significant work experience in relevant scientific areas Preferred Qualifications: • Knowledge/expertise of Immunology/HIV/HBV/EBV, • Flow cytometry, ELISAs, ELISpots, • Viral integration site analysis

Immunocore (NASDAQ: IMCR) is a pioneering, commercial-stage T cell receptor biotechnology company whose purpose is to develop and commercialize a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first-in-class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law. To characterise the companies biotherapeutic recombinant T-cell receptor based and related molecules using a wide variety of protein characterisation and mass spectrometry methods. To contribute to the development of characterisation methods for the company's biopharmaceutical products, including peptide mapping (LC-MS/MS) and intact mass spectrometry analysis. KEY RESPONSIBILITIES • Supporting drug substance and drug product impurity characterisation and identification, • Performing protein sequence and post translational modification identification, including glycosylation analysis., • Supporting drug substance and drug product process development by performing characterisation of process intermediates, • Contribute to the Development of characterisation methods of ImmTAX and other products, including peptide mapping (LC-MS/MS) and intact mass analysis, • Designing and carrying out biochemical characterisation, chemical stability and comparability studies of biologics/drug products., • Contribute to writing study protocols and reports., • Independently testing and, increasingly, leading lines of investigation. Proposing new experiments based on emerging data and other related information. Providing support on technical aspects to others., • Priorities: establishing priorities for own work and team-based projects; making decisions on prioritisation based on the overall goals of the team, department and project, using direct evidence and personal experience as guidance., • Technical Knowledge: sharing knowledge with the wider team and, across departments representing the department. May also act as a mentor to other colleagues, sharing scientific knowledge. Providing analysis of new techniques and theories from outside the Company to advance the way the company works; sharing these with leaders across the department., • Laboratory records: ensuring that all records and information are up to date, on time and recorded to the correct standard. Supporting and encouraging others to achieve this., • Laboratory equipment: providing technical guidance to others within the team on how to use equipment most effectively., • Reporting: communicating and presenting research findings at meetings with colleagues, senior management and partners., • Adhere to safe working practices in laboratories according to Immunocore EHS policies. PERSON SPECIFICATION Experience & knowledge Essential • Experience in development of HPLC based peptide mapping methods and mass spectrometric characterisation of recombinant proteins or antibodies., • Experience of glycosylation analysis of recombinant proteins or antibodies., • Independently coordinated extensive testing of protein biomolecules., • Experienced in the characterisation of proteins expressed in both microbial and mammalian systems., • Understanding of expected post-translational modifications in biological systems., • Worked in a bench-based biopharmaceutical laboratory environment., • Experienced in assay development, • Familiar with biopharmaceutical stability study principles and interpretation thereof, • Worked and contributed actively in a diverse team environment, • Proposed and driven changes in working practices that have improved efficiency, supported teams through adoption and change, • Presented detailed scientific findings and papers to internal and external audiences Desirable • Experience of glycosylation analysis of recombinant proteins or antibodies, • Experience with late stage/commercial biopharmaceutical assay development and characterisation, • Familiar with the principles of Good Manufacturing Practise (GMP), • Presented at external conferences, • Led a small project team, formally or informally, through a change in practice including project management, • Understanding of analytical requirements to support materials for use in clinical trials Education & qualifications • Essential: BSc. Or MSc. in biochemistry, biotechnology or related discipline, • Desirable: PhD in related discipline

Company Description McArthurGlen Group, Europes leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We are currently hiring for aGuest Experience Advisor to join our dynamic Guest Experience team at the McArthurGlen Group Designer Outlet in Cheshire Oaks! This is a 4 month FTC position for 32 hours per week! Job Description This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.Actively engage with guests, addressing inquiries and resolving any issues. • Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach., • Promote additional products and services, meeting targets, and delivering a positive experience for all guests., • Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand., • Ensure accurate and timely completion of all administrative tasks, such as online gift card orders., • Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information., • Possess exceptional people skills and genuinely enjoy exceeding guest expectations., • Thrive in a fast-paced setting with customer facing and admin task., • Be proactive and able to make things happen., • Have proficient IT skills including email, Word and Excel., • Have fluent proficiency in English. Any additional language skills would be an advantage., • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. Additional Information, • Youll receive a competitive base salary, starting at 13per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, shopping discounts, and more., • Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation., • Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career., • Over 85% of our employees would recommend us as an excellent place to work. Even if you are not sure you fit all the requirements for a particular role, wed still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact

Company Description Interested in working in a busy, exciting and dynamic environment? We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in Ashford! This is a permanent position offering 20 hours per week. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres. Job Description • Actively engage with guests, addressing inquiries and resolving any issues., • Embrace a culture of everyone leaves happy by consistently adopting a positive, proactive and professional approach., • Promote additional products and services, meeting targets, and delivering a positive experience for all guests., • Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand., • Ensure accurate and timely completion of all administrative tasks, such as online gift card orders., • Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information., • Promote a collaborative working environment, prioritising the guest in all endeavours. Qualifications, • Possess exceptional people skills and genuinely enjoy exceeding guest expectations., • Thrive in a fast-paced setting with customer facing and admin task., • Be proactive and able to make things happen., • Have proficient IT skills including email, Word and Excel., • Have fluent proficiency in English. Any additional language skills would be an advantage., • Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis. Additional Information, • You'll receive a competitive base salary of 12.60 per hour, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more., • Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation., • Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career., • Over 85% of our employees would recommend us as an excellent place to work. Even if you are not sure you fit all the requirements for a particular role, wed still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact

Trainee HGV Driver HGV Training Network is one of the largest HGV & LGV training and recruitment companies in the country; we are currently working to fill numerous full-time trainee HGV driver vacancies across the UK. The Trainee HGV Driver role is subject to successful completion of the training course - details of costs & fees will be discussed at registration. Please note that this is a training course and fees apply You will be fully trained before you start your new role by one of our excellent DSA accredited instructors - at one of our 50 + locations across the UK. “Train Now, Pay Later” options are also available. We take care of everything from your medical at the beginning, right through to your practical training and gaining your CPC (Certificate of Professional Competence). The course will cover: · Getting you through your provisional test and medical application · Theory test and software · Practical training and test at our closest site · CPC training · Placement support We work closely with some of the biggest blue-chip companies; including many well know organisations, agencies and high street brand names. Once you have acquired your license, we will put you forward for full time positions with Blue Arrow, who are one of the country's largest providers of HGV driving jobs. Perks include: Holiday pay, Uniform, sick pay and a Pension. Not to mention extremely rewarding overtime pay as well! With the current industry demands across the UK at an all-time high there is an estimated shortage of over 100,000 qualified drivers. This means that even as a newly qualified driver you will be in high demand. No experience is necessary 18 years old and above Hold a valid UK driver's licence For more information please fill out our short application form by clicking the "apply now" button and you will receive a call back within 24 hours. We look forward to speaking with you and supporting you in beginning your new career

Company Description Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements. Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions. Job Description Principal Project Manager Location: Derby or Newcastle This is more than project management. It’s about influencing strategic outcomes, shaping capability across the business, and ensuring we deliver mission-critical projects with precision, accountability, and innovation. You will play a pivotal role in managing and evolving a multi-project portfolio, supporting blue-chip defence clients and aligning delivery with AEIL’s wider growth objectives. Your missions: Programme & Project Management: Support efficient management of projects and PMO, resolving issues to improve overall delivery performance Lead project governance and programme performance reporting across safety, time, cost, quality and relationships while embedding innovation Contribute to approvals, budget planning, financial cycles and provide strategic advice to the Defence Programme Manager. Ensure effective use of programme management tools and techniques, including developing and reviewing business cases and benefit realisation plans. Leadership & People Development Inspire, lead, and line manage project and PMO team members, helping them reach their full potential Provide coaching, direction, and mentoring to improve delivery capability across the functionWhy join the community of Switchers? As one of the Top 3 Nuclear Engineering companies in the world, Assystem offer a competitive benefits package which includes: 25 days of annual leave + bank holidays 8% company pension contributions Healthcare cash-plan to get money back on dental, medical, physical care Employee assistance programme including 24/7 access to free mental health support, virtual gym classes and more Get professional and industry membership fees paid for. Qualifications Essential: ✅ Proven track record of delivering large, complex, or high-volume projects in structured environments Strong leadership skills with the ability to guide multi-disciplinary, cross-functional, and virtual teams ️ Excellent communicator and influencer at all levels, including executive stakeholders and clients Chartered status (or working towards) In-depth knowledge of risk, budget management, cost control, scheduling, and reporting tools Expertise in change management, contract management, and strategic delivery frameworks Desirable: ➕ Experience in the Nuclear Defence sector or other regulated industries Familiarity with the NEC4 contract suite and delivery within frameworks or joint ventures ⚙️ Technical engineering understanding (Mechanical, Electrical, EC&I) Previous involvement in developing project bids or client proposals Additional Information Please be aware that many roles at Assystem are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process. We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Req ID: (phone number removed) Location: Derby Appointment Basis: Permanent Apply by: 26/05/2026 Salary: circa £60,000 plus bonus and excellent benefits At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role The Bogies Department in Derby has a long history of developing bogies to meet the international market needs with products running all around the world. Derby has developed the Flexx Eco Bogie Platform with over 7,000 bogies delivered/ordered across the world with operating environment extremes from the cold climate of Norway to the hot environment of Riyadh. The HS2 project represents the first application of inboard bearing bogies in the Very High Speed market, leveraging their inherent advantages of reduced mass and improved aerodynamics. The project has now progressed beyond the preliminary design phase and is currently in the detailed design stage, with bogie manufacturing planned for next year. This phase is particularly rewarding, as it reflects the culmination of years of engineering effort, experience, and expertise. The team takes great pride in the design they have developed, recognising the knowledge and dedication that have contributed to bringing the project to this advanced stage. We’ll look to you for: Ensures, with their colleagues and the technical departments, the product technical relevance, from the definition to the industrialisation and the performance in revenue service Leads and ensures overall technical project management, including internal and external stakeholder coordination (customers and suppliers), interface management, master planning, technical guidance, and monitoring of the allocated budget. Guarantees compliance with all contractual technical requirements, including performance targets, RAMS (Reliability, Availability, Maintainability, Safety), fire and smoke standards, and eco‑design criteria. Ensures the timely availability of all required input data and any information impacting studies, such as design assumptions, supplier lead times, and production deadlines. Ensures and leads design reviews and internal and external definition and validation files Responsible for producing, updating, and approving all technical definition and justification documentation, as well as defining, implementing, and monitoring the technical validation plan for the product and its components (including routine tests, type tests, part qualification, and line testing). Contributes to and supports tender responses. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Degree in Mechanical Engineering, Electrical Engineering, or equivalent experience. Experience in the Railway Industry is highly desired for this role. Experience or understanding of project technical management, including planning, supplier coordination, and budget follow-up. Knowledge of product development processes, including design, industrialisation, and performance validation. Familiarity with technical requirements such as RAMS, Fire/Smoke standards, and eco-design principles. Adaptability to work in a dynamic, cross-functional environment. Analytical skills to optimise product development costs and ensure compliance with technical requirements. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects. Utilise our dynamic, inclusive, and safety-focused working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay. 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday. A wide range of flexible benefits that you can tailor to suit your lifestyle. You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise

New opportunity - Control Systems Engineer Are you an skilled Control System Engineer with experience in automation projects and programming PLCs and HMIs? Our client in Derby is recruiting for an experienced Control Systems Engineer to join their team. They specialise in high-quality machinery solutions for the medical industry. You will play a key part in bespoke automation projects in a manufacturing environment. As the new Control Systems Engineer, you will: Design and develop new control systems Program PLCs and HMIs (Rockwell / Mitsubishi) Work with software including Studio 5000, FactoryTalk View, GX Works2, GT Designer 3, and Machine Edition Implement control systems software and associated equipment Support existing and legacy control systems and machinery Follow SOPs to ensure consistent and controlled software development Drive continuous improvement and maintain control systems, including PLCs and HMIs Upgrade existing equipment and integrate new automation solutions Develop functional, hardware, and software design specifications from user requirements Carry out FAT, SAT, and on-site commissioning (including worldwide travel where required) Produce detailed documentation including FDS, FAT reports, and user manuals Promote teamwork and contribute to a positive working culture Ensure compliance with quality standards, GMP, and health & safety regulations Support lean manufacturing and continuous improvement initiatives Undertake any additional tasks as required by the business Requirements for the role: Minimum 3 years' experience in control systems or automation engineering Strong PLC programming experience, ideally with Rockwell / Allen Bradley systems Experience working within packaging machinery, special purpose machinery or similar engineering environments Proven track record in automation control for machinery projects Experience with motion control / servo systems (advantageous) Ability to produce clear and detailed technical documentation Strong problem-solving skills and attention to detail Willingness to travel for commissioning when required About this role: Full-time, permanent position Competitive salary (dependent on experience) Opportunity to work on innovative, industry-leading machinery projects Exposure to full project lifecycle from design to commissioning Collaborative and supportive engineering environment Ongoing development and career progression opportunities Equal opportunity employer committed to diversity and inclusion How to apply Do you think you could be a great fit for this role? Apply today to discuss this further! To apply you can follow the appropriate links or by contact Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)> IND-PERM

In a Nutshell We have an exciting opportunity for a Technical Coordinator to join our team within Vistry North Midlands, at our Castle Donington office. As our Technical Coordinator, you will co-ordinate all technical information between external consultants and internal departments throughout the design and construction process. You will ensure all approvals are obtained and information received and issued to allow for a prompt start on site. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Full Current UK Driving License or equivalent Proven working experience in Architecture / Civil Engineering Previous experience in Residential Housing sector Proficient in regulatory approvals including all section agreements (section 38 §ion 104 designs) Project management and supervision skills Thorough, with strong attention to detail Ability to confidently challenge decisions made by others Quick and eager to learn, with a focus on continuous development Ability to communicate well with individuals at all levels Proficient in MS Office programmes Analytical approach Knowledge and understanding of 4 Projects Viewpoint at an operational level To have a positive and flexible approach to work, integrate with the existing team and provide support and guidance to others when required Excellent communication and interpersonal skills with the ability to effectively liaise and co-ordinate activities between departments Great attention to detail Prioritise workload when managing multiple contracts / tasks Desirable Degree or similar qualification in Construction Management / Civil Engineering/ Architecture or other related discipline would be beneficial CAD/REVIT Skills desirable More about the Technical Coordinator role Comply with the company Life of Site processes. Ensure all drawings and details are accurate and commercially suitable throughout the design and construction phase stages. Co-ordinate and chair design team meetings with internal and external participants Attend and contribute to progress meetings on site as required. Co-ordinate the planning process where required and review planning approval to ensure conditions are addressed prior to start on site Agree construction specification, SAP and bream strategy for the project Coordinate the submission of a Building Control, Warranty applications and supporting documentation Liaise with consultants and attend meetings to progress all relevant Technical matters Assist Commercial and Buying teams in review and approval of subcontractor design information. Ensure accurate and on time design information in line with client requirements Ensure cost effective design control and buildability Maintain and manage all current drawings/documents/information for all new build contracts on the Viewpoint Platform. Review and check contract documentation, warranties and bond requirements in liaison with Contracts Manager. Apply for and secure statutory body approval of Engineering Designs and ground remediation. Co-ordinate Temporary Works designs. Attend site visits and meetings in order to solve issues that arise during the construction process. Ensure that new regulation requirements are anticipated and incorporated as required Any other duty as deemed necessary. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1 TPBN1_UKTJ

LibrarianDepartment: Academic ServicesLocation: Derby CampusPosition Type: Permanent - Full TimeWorking Hours: 37.5 hours per weekWorking Pattern: Monday to Friday, 8:30 am – 4:30 pmReports To: Campus Manager / Academic LeadAbout UK Management CollegeUK Management College is committed to delivering high-quality education to a diverse student population. We foster an inclusive and supportive learning environment that promotes academic excellence, innovation, and career readiness. Our aim is to equip students with the skills and knowledge needed to succeed and contribute positively to society.The RoleWe are seeking a proactive and organised Librarian to manage and develop the Derby Campus library. The successful candidate will play a key role in supporting students and staff by providing access to high-quality academic resources, promoting digital learning tools, and ensuring a welcoming and effective study environment.This role offers the opportunity to contribute to student success by supporting research, information literacy, and academic development within a dynamic higher education setting.Key Responsibilities• Manage the day-to-day operations of the library, including issuing and returning resources, cataloguing materials, and maintaining an organised environment• Assist students and staff in locating and accessing both physical and digital resources• Develop, maintain, and review the library’s academic resource collection in line with curriculum needs• Ensure accurate and standardised records within the Library Management System• Provide guidance and training on research methods, referencing, and use of library systems• Promote the use of digital resources, including e-books, online databases, and academic platforms• Deliver workshops, group sessions, and one-to-one support for students• Maintain a quiet, inclusive, and welcoming learning environment• Ensure compliance with copyright regulations and promote ethical use of information• Collaborate with academic staff to support teaching, learning, and curriculum development• Monitor library usage and contribute to continuous improvement of servicesAbout YouEssential• Degree in Library Science, Information Management, or a related field, or equivalent experience• Experience working in a library or similar environment (preferably within education)• Strong organisational and time management skills• Excellent communication and interpersonal skills• Proficiency in library systems and digital cataloguing tools• Strong IT skills, including Microsoft Office• Ability to support students with research and academic resources• Attention to detail with the ability to maintain accurate records• Ability to work independently and collaboratively as part of a team• Commitment to delivering high-quality customer serviceDesirable• Experience working in a higher education or academic library• Familiarity with online academic databases and digital learning platforms• Experience delivering training or workshops• Understanding of copyright and academic integrity requirementsBenefits• Company pension scheme• Private medical insurance• Company events• Supportive and inclusive working environment• Opportunities for professional development• Free onsite car parking• 28 days annual leave including bank holidays• On site canteen facilities• Excellent transport links How to ApplyIf you are passionate about supporting student learning and creating an engaging academic environment, we would love to hear from you.Apply now to join UK Management College and contribute to student success through excellent library services

Head of Operations (At Need) Senior Operational Leadership | Multi-Site | High-Volume Field Operations | Sensitive Service Environment £65,000 to £75,000 plus benefits North West / North / Midlands (evolving multi-site remit) A Senior Operational Leadership Role Where Structure, Scale and Judgement Matter This is a senior leadership opportunity within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature. However, this is fundamentally a complex operational leadership role, requiring the ability to bring structure, pace and accountability to a high-volume, multi-stage service model delivered through dispersed teams. The organisation is expanding rapidly, evolving from a regional operation into a broader national network. This role is central to ensuring that operational delivery remains consistent, controlled and scalable as that growth accelerates. The role operates within a sensitive service environment; however, the primary requirement is for strong operational leadership. Emotional awareness and professionalism are essential, but a care-sector background is not required. The Opportunity You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. The operation is not a simple transport or point-to-point model. It involves multiple coordinated stages of activity, including: • Collection from a range of locations, • Transfer between controlled and specialist environments, • Managed onward movement through defined operational stages, • Return and redeployment of resources This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will be actively involved in supporting expansion - helping to build capability, integrate new sites and contribute to the development of a scalable operating model. The role requires balancing day-to-day operational delivery with ongoing expansion activity, often requiring prioritisation between immediate service demands and longer-term development objectives. This role also offers significant personal and career development opportunity within a high-growth organisation. As the operational footprint expands, there will be scope to broaden responsibility, shape the evolving structure and play a key role in the development of a national operating model. Operational Scope You will lead: • A dispersed, shift-based workforce operating across multiple locations, • High-volume scheduling, dispatch and workforce deployment, • Day-to-day operational performance across a multi-stage service model, • Service recovery, escalation and real-time decision-making, • Integration of new operational sites into an evolving structure You will not directly own fleet or infrastructure strategy, but you will work closely with those functions to ensure operational alignment and readiness. Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism and attention to detail. The role involves leading and managing, motivating, developing, empowering and supporting a frontline team delivering a highly sensitive, customer-focused service. This must be achieved while maintaining operational efficiency and cost effectiveness within a high-volume, high-growth and evolving environment. The Environment This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. The service involves entering private environments and operating within emotionally sensitive contexts. Professionalism, discretion and resilience are required at all times. At the same time, the organisation operates with the pace and expectations of a high-growth environment. Performance, efficiency and accountability are critical. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation. What This Role Requires This is not a first-step leadership role. It requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as: • High-volume field service or engineering operations, • Utilities, telecoms or infrastructure service delivery, • Time-critical logistics or regulated transport environments, • Home-based service delivery models with dispersed teams, • Any operation involving multi-leg routing, scheduling and real-time coordination Sector background is less important than: • Leadership of dispersed teams, • Operational control in time-critical environments, • Ability to manage complexity at scale, • Comfort operating within ambiguity and growth Candidates who have operated within high-growth, evolving organisations-where structure is still being built and refined-will be particularly well suited to this opportunity. Experience of working as part of a broader growth or mobilisation programme-alongside functions such as logistics, infrastructure or site development-will be advantageous, particularly where new locations or operational capabilities have been established and scaled. What You Will Be Responsible For • Leading multi-site operational teams, ensuring consistency, structure and accountability, • Driving performance across scheduling, deployment and service delivery, • Supporting the development of leadership capability across frontline teams, • Managing operational risk and responding to real-time challenges, • Maintaining service stability within a high-volume environment, • Supporting the mobilisation and integration of new sites, • Working cross-functionally to align operations with infrastructure, people and compliance functions What Good Looks Like Within the first 6-12 months, you will have: • Established clear operational control across existing sites, • Built credibility with teams and stakeholders, • Improved consistency of service delivery and performance, • Strengthened leadership capability at site level, • Supported the successful integration of new operational locations Longer term, success will be defined by your ability to maintain performance while the organisation continues to scale. The Profile You will be: • A senior operational leader with experience of managing dispersed teams, • Comfortable operating in high-volume, time-critical environments, • Confident making decisions without full information, • Able to balance operational delivery with ongoing change and growth, • A visible, credible leader who sets standards and drives accountability, • Resilient, pragmatic and composed under pressure You do not need to come from a care or clinical background. However, you must be able to operate with professionalism and sensitivity in a service environment where the work carries emotional weight. You will be a visible and credible leader who can take teams with you through change-providing direction, building capability and maintaining engagement without compromising service standards. You will combine operational discipline with a forward-looking, visionary approach, ensuring that growth, efficiency and service excellence are delivered in parallel. Location Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow. The role will require regular presence across operational locations. Salary & Benefits £65,000 to £75,000 plus a comprehensive benefits package, including: • 30 days' annual leave plus bank holidays, • Pension, • Life assurance, • Private medical healthcare, • Health cash plan, • Wellbeing and lifestyle benefits, • Business mileage and expenses reimbursed in line with company policy The Reality This is a demanding role within a business that is evolving. It requires someone who is comfortable building structure where it does not yet fully exist, making decisions at pace and leading teams through change. The market for candidates with experience of leading high-volume, multi-site operations at this level is competitive, and the organisation is committed to a clear and timely recruitment process to secure the right individual. For the right individual, this represents an opportunity to grow with the organisation-taking on increased scope and responsibility as the business continues to expand and evolve. In return, it offers the opportunity to play a key role in shaping a growing national operation. How to Apply To express interest, please apply via this advertisement. All enquiries will be handled in the strictest confidence. Reference: (phone number removed)

Urgent Treatment Centre - Advanced Practitioner Location: Royal Derby Hospital Urgent Treatment Centre Hours: Full time (37.5) & Bank (Zero hours) Make critical decisions that change lives - every day. An exciting opportunity has arisen for experienced practitioners to join our Urgent Treatment Centre (UTC), working in a varied and fast-paced environment where no two days are the same. Unscheduled care offers a dynamic setting, providing exposure to a wide range of patient presentations. At DHU Healthcare, we are looking for practitioners who are specifically motivated by the UTC model. We are a team driven by compassion, respect, and encouragement, where contributions are valued and every voice is heard. Together, we make a meaningful impact for our patients, colleagues, and communities. Working within the UTC, you will practise as an autonomous clinician responsible for the assessment, diagnosis, treatment, and management of patients presenting with a broad spectrum of minor injuries and illnesses. This role offers an excellent opportunity to further develop your skills in managing acute presentations within an urgent care setting. You will work as part of a multidisciplinary team alongside experienced Advanced Practitioners, GPs, and nursing colleagues, delivering high-quality, patient-centred care. As an Advanced Practitioner, you will demonstrate clinical excellence, contribute to the effective running of the service, and support colleagues within the department. With access to a range of diagnostic tools to support clinical decision-making, the UTC provides an ideal environment to build on experience gained in Emergency Departments, Walk-in Centres, General Practice, or Out of Hours services, while continuing to develop your clinical expertise. As a UTC Advanced Practitioner you will: • Be a registered Adult Nurse (NMC), Paramedic (HCPC) or Pharmacist (GPhC) with independent prescribing rights as a Non-Medical Prescriber and have consolidated experience in independent prescribing, • Hold a minimum of 2 Level 7 modules, including at least one covering advanced clinical assessment and examination skills (e.g. Advanced Patient Assessment and Management or Minor Illness/Minor Injuries), • Work autonomously within a supportive, multi-professional team environment, • Demonstrate evidence of autonomous physical assessment and examination skills in practice, • Be confident in the management of minor illness and have experience or willingness to develop skills in X-ray interpretation, • Demonstrate a broad clinical knowledge of both common and complex urgent care presentations in adults and children, • Have experience working within an urgent or emergency care setting For you, benefits that work. We'll support your health, happiness and future with benefits that put you first: • Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring), • Wellbeing support, • Flexible working options, • Career growth and development opportunities For more information on the full range of benefits available click here. Learning, leading, shaping healthcare. At DHU Healthcare, we support your growth at every stage of your career. With clear career paths, tailored training, and the DHU Academy, you'll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact. From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together. Together, reflecting our communities. We believe great care starts with people feeling valued, respected and supported. That's why we're proud to reflect the diversity of the communities we serve and welcome colleagues from all backgrounds. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. We proudly support the Armed Forces community, recognising the strengths and dedication they bring. For more information on how DHU can support you, please click here. We're proud to offer fulfilling roles with real opportunities for growth - plus training, wellbeing benefits and clear career pathways. Ready to make the difference? We'd love to hear from you. #IND1 TPBN1_UKTJ

ReceptionistDepartment: Student ServicesLocation: Derby CampusPosition Type: Permanent – Part TimeWorking Hours: 20 hours per weekWorking Pattern: Working hours may vary based on operational requirementsReports To: Campus ManagerAbout UK Management CollegeUK Management College is a growing higher education provider delivering career focused and industry aligned programmes. We work closely with awarding bodies, academic partners, and professional organisations to ensure our courses are rigorous, inclusive, and aligned with current academic and professional standards.Our campuses provide a welcoming and supportive environment designed to enhance the student experience and ensure smooth day to day operations across all departments.The RoleWe are seeking a professional and organised Receptionist to join our Student Services team. You will act as the first point of contact for students, staff, and visitors, ensuring a welcoming and efficient front of house service.This role is key to maintaining smooth campus operations, supporting administrative processes, and delivering a high standard of customer service in a fast paced educational environment.Key Responsibilities Deliver a professional and friendly front of house service to students, staff, and visitors Provide a warm welcome and ensure all enquiries are handled efficiently and courteously Manage incoming phone calls, emails, and face to face enquiries Maintain a clean, organised, and professional reception area Direct students and visitors to appropriate departments and services Carry out administrative duties including filing, data entry, printing, and record keeping Assist with scheduling appointments, meetings, and room bookings Support academic and student services teams during busy operational periods Monitor reception inbox and telephone lines, ensuring timely responses Maintain visitor logs and ensure compliance with sign in and safeguarding procedures Provide support during key periods such as enrolment, induction, exams, and events Handle confidential and sensitive information with professionalism and discretionAbout YouEssential Strong customer service and communication skills Excellent telephone manner and professional email communication Proven administrative experience in a fast paced environment Ability to multitask and manage competing priorities effectively Strong IT skills including Microsoft Office (Word, Excel, Outlook) High level of attention to detail and accuracy Ability to handle confidential information with discretion Ability to work both independently and as part of a team Flexible and adaptable approach to workDesirable Previous experience in a receptionist or front of house role Experience working within an education or student facing environment Relevant qualifications such as GCSEs or equivalentBenefits 28 days annual leave plus bank holidays (pro rated for part time) Company pension scheme Private medical insurance Supportive and inclusive working environment Professional development opportunities Employee discount schemes Free onsite parking Onsite canteen facilities Excellent transport linksHow to ApplyIf you are a customer focused professional with strong organisational skills and a passion for delivering excellent service, we would love to hear from you.Apply now and join UK Management College in supporting an outstanding student experience

A respected, accredited fire safety consultancy is seeking a driven Fire Risk Consultant to join their expanding consultancy team. This is an excellent opportunity for a competent Fire Risk Consultant who is confident delivering fire risk assessments across a varied portfolio, including higher-risk buildings. The successful Fire Risk Consultant will work from home, supporting clients across residential, commercial, healthcare, education, industrial and sleeping-risk environments. The Fire Risk Consultant's Role The Fire Risk Consultant will carry out legislative and non-legislative fire risk assessments, ensuring all work is completed in line with current legislation, recognised guidance, benchmark standards and internal quality procedures. They will produce detailed fire safety reports, including fire risk assessment reports and other fire safety documentation such as Regulation 38 fire strategy information, where aligned with their experience and qualifications. The Fire Risk Consultant will act as a key client contact on consultancy projects, managing their own diary, delivering projects to agreed deadlines and ensuring technical accuracy throughout. They will also support internal validation processes, contribute to maintaining third-party certification standards, and work closely with senior consultants and directors to uphold a high-quality consultancy service. The Fire Risk Consultant The successful Fire Risk Consultant will have: Experience carrying out fire risk assessments across a wide range of buildings, particularly higher-risk premises Strong knowledge of current fire safety legislation, standards and guidance Excellent communication and client-facing skills The ability to manage their own workload and diary effectively A professional, punctual and reliable approach Experience across sectors such as offices, factories, residential blocks, hotels, care settings, NHS buildings, schools and colleges A Level 4 Diploma or equivalent fire safety qualification In Return? £50,000 to £55,000 Full-time, permanent role Home-based working Company benefits package Private medical insurance Health and wellbeing programme Sick pay This is a strong opportunity for a Fire Risk Consultant looking to progress within a growing, quality-led fire consultancy environment. REF: LB55889 Fire Consultant/ Fire Risk Assessment/ Fire Strategy / Fire Safety Engineering / Building Safety / Fire Compliance / Fire Modelling / Fire Consultancy / Building Regulations / Fire Risk/ Senior Fire/ Senior

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Req ID: (phone number removed) Location: Derby Appointment Basis: Permanent Apply by: 26/05/2026 Salary: circa £60,000 plus bonus and excellent benefits At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role The Bogies Department in Derby has a long-standing history of developing bogies that meet the needs of international markets, with products operating worldwide. We are proud to have a strong base of highly skilled experts, a collaborative and proactive “can-do” culture, and well-established links with other bogie and Rolling Stock sites. Together, these strengths enable us to deliver competitive and high-quality engineering solutions. Building on the success of the Flexx Eco bogie platform developed in Derby— deployed across commuter, metro, and very high-speed rail sectors—we have recently attained Product Development Office status for monorail bogies. We are currently working to bring this product to the same high standard. The monorail bogie represents a unique and specialised product, supported by a range of R&D initiatives aimed at enhancing its robustness, competitiveness, and overall performance. This is an exciting opportunity to contribute to its development, working alongside a highly experienced, dedicated, and driven team of specialists and technical managers. We’ll look to you for: Ensures, with their colleagues and the technical departments, the product technical relevance, from the definition to the industrialisation and the performance in revenue service Leads and ensures overall technical project management, including internal and external stakeholder coordination (customers and suppliers), interface management, master planning, technical guidance, and monitoring of the allocated budget. Guarantees compliance with all contractual technical requirements, including performance targets, RAMS (Reliability, Availability, Maintainability, Safety), fire and smoke standards, and eco‑design criteria. Ensures the timely availability of all required input data and any information impacting studies, such as design assumptions, supplier lead times, and production deadlines. Ensures and leads design reviews and internal and external definition and validation files Responsible for producing, updating, and approving all technical definition and justification documentation, as well as defining, implementing, and monitoring the technical validation plan for the product and its components (including routine tests, type tests, part qualification, and line testing). Contributes to and supports tender responses. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Degree in Mechanical Engineering, Electrical Engineering, or equivalent experience. Experience in the Railway Industry is required for this role. Experience or understanding of project technical management, including planning, supplier coordination, and budget follow-up. Knowledge of product development processes, including design, industrialisation, and performance validation. Familiarity with technical requirements such as RAMS, Fire/Smoke standards, and eco-design principles. Adaptability to work in a dynamic, cross-functional environment. Analytical skills to optimise product development costs and ensure compliance with technical requirements. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects. Utilise our dynamic, inclusive, and safety-focused working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay. 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday. A wide range of flexible benefits that you can tailor to suit your lifestyle. You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise

Permanent - Full Time – 37.5 Hours We are looking for a proactive and well-organised Sales Administrator to support our busy Sales Department in Derby. Reporting to the Sales Director, you will ensure smooth and efficient day-to-day operations, enabling the team to achieve its targets and deliver a high-quality customer experience. As a Sales Administrator, you’ll set up the sales developments throughout the region in respect of administration and co-ordinate reports to achieve set deadlines. You will maintain key systems and administrative processes, ensuring all information is accurate, up to date, and easily accessible for the wider team. You will take responsibility for updating, producing, and issuing development information, as well as preparing sales releases for the Regional Sales Director. In addition, you will code and record sales invoices ready for approval, along with updating and inputting data into the CRM system. The successful applicant will have experience in a similar Sales Administrator role, and you will therefore have knowledge of the sales process, procedures, contract progression and legal administration. IT literate in Microsoft Office, Excel, Word, and you will ideally have experience of using a CRM System. We are looking for an excellent communicator who is highly organised, has excellent attention to detail, with a professional telephone manner and has the ability to work independently. This is a fantastic opportunity for someone who thrives in a fast‑paced administrative environment and enjoys playing a key role in supporting a successful sales team. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues

Are you or someone you know an experienced Administrator with a knowledge of Stores, has a keen eye for detail and looking for an exciting new opportunity? We have a newly created role for a Calibration Champion based at one of our customer site, Rolls-Royce Raynesway. Due to the nature of the site, candidates will need to undergo enhanced security checks. About the RoleJoining our team as a Calibration Champion you will be responsible for ensuring that all calibrated equipment within their cell / area / plant is serviceable, calibrated and available on request to support the business goals, including the accurate auditable evidence of our calibration process and history. Daily, you will: - Maintain zero out of control equipment at the point of use through pro-active planning and scheduling Coordinate arrangements for in-situ calibrations Transport equipment to and from drop off points Display calibration information within cell and maintain visual factory management Be responsible and accountable (along with the appropriate technical authority) for Calibration Input Document completeness Provide calibration awareness training as per the business demand (new starters, refresher and ad hoc training) Maintain the gauge management system data quality, including but not limited to; gauge information, business structure, points of contact Creation and processing of all documentation evidence of calibration process activity This role requires Security Clearance and will need to successfully complete all stages of the vetting process which includes: Baseline Personnel Security Standard. Departmental/Company Records Check Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Knowledge of the Rolls-Royce Control Standards for Control of Calibration (RRCS10015) Driving Licence desirable Competence in using the Calibration Management System for tracking inventory calibration status Knowledge of key points of contact such as Metrologists, Equipment Owners and Calibration Services

Are you a skilled Metrology Engineer looking to develop your career with a global leader in calibration services? Do you want to work in a company that values sustainability, continuous improvement and employee development? If so, Trescal has an exciting opportunity for you to join our team as a Metrology Engineer, where you will play a key role in supporting our clients and ensuring the highest standards of measurement and calibration. About the RoleUndertake dimensional measurement and calibration to the correct procedures, instructions and specifications employing CMM techniques and 1st Principal measurement equipment. Maintain relevant records of work, data and results in a traceable and auditable manner. • Calibration of various jigs and fixtures with CMM machines ., • Measurement of special products with CMM machines (simple to complex)., • Operation of Mitutoyo CMM machines using MCOSMOS V3., • Ability to read technical/CAD drawings and operate equipment to measure required detail., • Ability to produce CMM programs (simple to complex), • Perform regular intercomparrison and verification checks., • Maintain the Calibration Database and filing system, • Maintenance of Calibration Certification and files, • Assist with on the job training when required, • Assist in the development and Improvement of Inspection and Calibration procedures, • Participate in external/internal audits as required by the Trescal Quality Manager within the customer/Trescal facility., • Ensure that mandatory and legislative QH&S/HS&E aspects of work are implemented at all times and that adequate training and dissemination of knowledge on safety and other general matters is given to staff under your control, • Endeavour to complete all work within the budgeted costs and target dates and ensure proper control and accounting of work in progress is maintained and that all information required for charging the customer is available. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Skills, Competencies and Qualifications • Ideally technical qualification such as degree, HND, HNC, NVQ/BTEC Level 3 or above., • Extensive calibration knowledge and UKAS certification preferred., • Knowledge of calibration practices and theories, first principles and CMM., • Knowledge in Windows-based and laboratory automation software., • Experience of working within Customer focused environment

New Opportunity - Mechanical Design Engineer Are you a skilled and experienced Mechanical Design Engineer? Do you have experience designing components, mechanisms, and assemblies? Our client in Derby is looking for a Mechanical Design Engineer to play a key role in the design and development of advanced packaging and automation equipment. In this role you will support with projects from initial concept design to final commissioning stages. As the new Mechanical Design Engineer, you will: Provide mechanical engineering expertise from concept through to commissioning Support the creation of User Requirement Specifications and Design Specifications Design components, mechanisms, and assemblies using SolidWorks Select appropriate materials and manufacturing methods for cost-effective, reliable solutions Produce detailed CAD drawings with tolerancing and manufacturing notes Specify bought-in components and assist with procurement Create and manage Bills of Materials (BOMs) Develop innovative solutions to engineering challenges Research and validate new concepts through prototyping Produce and compile technical documentation and Technical Files Follow SOPs to ensure controlled and repeatable design processes Work to deadlines and agreed project timescales Ensure compliance with performance and regulatory standards (including EC Directives and H&S) Support continuous improvement and lean manufacturing initiatives Maintain high health & safety standards Undertake any additional tasks as required by the business Requirements for the role: Degree qualified in Mechanical Engineering, Design Engineering or a related discipline Proven experience designing packaging machinery or automation equipment Knowledge or experience within medical packaging and/or medical devices (desirable) Experience with thermoforming machinery (desirable) Strong proficiency in SolidWorks or similar CAD software Good understanding of engineering principles and workshop machinery Strong problem-solving ability with a keen eye for detail Ability to prioritise workload and meet deadlines effectively Excellent organisational, communication, and time management skills About this role: Full-time, permanent position Salary: £35,000 - £45,000 per year (dependent on experience) Company pension scheme On-site parking Opportunity to work on cutting-edge machinery and innovative projects Supportive and collaborative team environment Career development opportunities within a growing organisation Equal opportunity employer committed to diversity and inclusion How to apply Do you think you could be a great fit for this role? Apply today! To apply you can follow the appropriate links or by contact Recruit 2 You directly on (phone number removed) who are acting as an employment agency for this hire. At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here (url removed)

We’re looking for a Swedish speaking Medical Information Specialist to join our Medical Information team at Inizio Engage. New Opportunity! We are recruiting for a Swedish Speaking Medical Information Specialist. You’ll act as a scientific expert, delivering accurate and balanced medical informa

EVERSANA is hiring a full-time Medical Communications professional to work remotely. This role is vital in building relationships with healthcare providers and patients, responding to product information inquiries, and ensuring compliance with regulations.

This role is responsible for providing functional and therapeutic area/brand expertise to support responses to escalated medical enquiries from country affiliates, and other medical information activities such as creation and quality review of medical information documents. Provide input into tactic

Novartis is seeking a temporary contractor to provide Medical Information expertise. Responsibilities include responding to medical inquiries and ensuring document quality.