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Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 – £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities • Provide advanced technical support for escalated issues across desktop, server, and network environments, • Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services, • Manage and maintain client infrastructure, including patching, monitoring, and upgrades, • Allocate tickets and manage workloads to meet SLAs, • Drive best practices, service improvements, and process adherence, • Act as a key escalation point and ensure high levels of customer satisfaction, • Assist in planning and delivering IT projects, • Coordinate internal resources and track project progress, • Proven experience in a 2nd Line Support role within an MSP environment (essential), • Previous experience leading or mentoring a team, • Strong troubleshooting skills across:, • Windows Server & Desktop OS, • Microsoft 365 / Azure, • Active Directory & Group Policy, • Networking (DNS, DHCP, VPNs, firewalls), • Experience supporting multiple clients in a fast-paced environment, • Experience with project delivery or coordination, • Relevant certifications (e.g. Microsoft, CompTIA, ITIL), • Exposure to cybersecurity tools and best practices

Head of Infrastructure | North London | Hybrid (2–3 days on-site) I’m looking for an experienced Techie with some leadership experience to step into a Head of Infrastructure role, leading the modern workplace transformation of a global organisation. 🔹 Role: Head of Infrastructure 🔹 Location: North London | hybrid, 2–3 days per week on-site 🔹 Package: £85k–£90k base + bonus You’ll be the technical and strategic lead for a growing team (currently 5 engineers - cloud, network and generalist 2nd/3rd line), reporting into an IT Director who is driving genuine change. The focus will be spearheading the move from traditional on‑prem infrastructure to a modern, Microsoft‑centric estate. Key focus areas: Microsoft cloud & modern workplace: Azure Landing Zones, AVD, M365 tenant/domain consolidation and best‑practice adoption. Core infrastructure & networking: Cisco networking, hybrid infrastructure, DR/BC and operational resilience. Transformation & M&A: integrating multiple businesses and domains into a coherent, governed cloud and infrastructure model. Strategy & leadership: shaping the 60 month roadmap, building the team, and defining operating models, standards and governance High‑level responsibilities: Own the end‑to‑end infrastructure strategy (on‑prem, cloud, network, identity, end‑user). Lead, coach and develop the infrastructure team; act as final technical escalation point. Design and oversee delivery of Azure and M365 projects (AVD, Landing Zones, SAP/Oracle hosting). Work closely with the IT Director and the Global Business on standards, approvals and investment cases. Drive service improvement, risk reduction, cost optimisation and adherence to frameworks (ISO, Cyber Essentials, etc.). We’re looking for: Senior infrastructure / cloud leader (Head of Infrastructure, Infrastructure Manager, Principal Architect or similar). Deep Microsoft background: Azure, M365, Identity (Entra ID/ADDS/B2B), modern workplace. Strong understanding of networking (Cisco) and hybrid environments Proven experience in roadmapping, leading teams and owning delivery across multiple concurrent projects. Comfortable influencing senior stakeholders and working within a global/group governance model. If you have a background in Microsoft-focused infrastructure leadership and want to shape a large‑scale transformation in a complex, real‑world environment (Azure, AVD, M365, networks), I’d like to hear from you. 📩 Drop me a message here on LinkedIn or email for a confidential conversation and the full brief. Feel free to like or share if this could be relevant to someone in your network.

D365 Technical Architect – Integration & Data Migration Role Overview We are looking for a seasoned Microsoft Dynamics 365 Technical Architect specializing in integrations and data migration to design, govern, and deliver scalable enterprise solutions. The role drives technical architecture across D365, Azure, and Power Platform, leading complex integrations and large data migration programs. Key Responsibilities Architecture & Leadership • Define end‑to‑end technical architecture for D365 implementations and upgrades, • Own integration and data migration strategies aligned with Microsoft best practices, • Act as technical authority across design, build, testing, and go‑live, • Architect and implement integrations using:, • Azure Integration Services (Logic Apps, Service Bus, Functions, API Mgmt), • Power Platform (Power Automate, Dataverse), • REST/OData/SOAP APIs, • Lead end‑to‑end data migration strategy and execution, • Use DMF, Dual‑write (where applicable), Azure Data Factory / ETL tools, • Manage data assessment, cleansing, transformation, validation, and cutover, • Enforce extension‑based development, performance, and security standards, • Guide CI/CD pipelines using Azure DevOps, • Partner with functional teams to translate business needs into technical solutions, • Mentor teams and communicate technical decisions to stakeholders Required Skills & Experience • 10+ years overall IT experience, 6+ years with Dynamics 365, • Strong expertise in D365 integrations and large‑scale data migration, • Hands‑on experience with Azure, Power Platform, and Dataverse, • Proficiency in X++, C#, SQL, and D365 extensibility, • Proven experience on enterprise, multi‑legal‑entity implementations Preferred Certifications • Dynamics 365 (F&O or CE), • Power Platform Architect, • Azure Solutions Architect

Azure IaaS Customer Engineer Technical skills: Broad knowledge of Azure infrastructure with deep understanding of the following: Azure Virtual Desktop Azure Networking Azure virtual machines Azure Arc Azure Backup Azure Site Recovery Azure Networking Azure Storage Azure Monitor Azure Insights Azure Policy Well architected framework (and implementation of concepts) Cloud adoption framework (and implementation of concepts) Well rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc) Nice to have: Understanding of competitor virtual desktop solutions and migration from VMware Horizon to AVD. Technical experience with hybrid infrastructures, architecture designs, and technology management. 15+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting Understanding of Microsoft’s Modern IT Architecture and Strategy Proven track record in successfully planning, deploying, operating, and optimizingcloud environments Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate) Candidates must be able to work independently. Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Advanced Microsoft certifications are preferred. BA/BS (or higher) in Information Technology or equivalent experience Expert level of Microsoft enterprise software product offerings Excellent demonstrated customer service skills Role type: Advisory - architecture, consulting, and support to help customers drive solutions and resolutions

In order to be suitable for this role you must be an accomplished Azure cloud engineer with proven experience across the full Microsoft stack, including Office 365, network security and solutions architecture. You will have demonstrable expertise with Azure, and will confidently provision, deploy an

Hours of work: Full time Contract Type: Permanent Salary: £46,556 - £53,882 per annum, depending on skills and experience [Band E] Directorate: IT Location: Kew Gardens, Richmond, Hybrid Closing Date: 19/04/2026 Join us as an MS Dynamics 365 Service Analyst and help shape the performance, stability and future development of a vital enterprise platform that supports teams right across the organisation. This is a fantastic opportunity to work with a broad Microsoft Dynamics 365 landscape including Finance & Supply Chain Management, Customer Engagement and the Power Platform while partnering with colleagues in Retail, E-Commerce, Marketing, Customer Care, Ticketing, Fundraising, Membership, Finance and Reporting. Combining hands-on support, continuous improvement, release management and system enhancement, this is a varied and visible role where your expertise will directly improve services, user experience and business performance across the organisation. Educated to degree level in IT/Computer Science, or with equivalent professional experience, you will bring at least 23 years experience supporting either Microsoft Dynamics 365 Finance & Supply Chain Management or Dynamics 365 Customer Engagement applications within a structured IT environment. You will have strong functional troubleshooting, configuration and user support experience, together with a good understanding of end-to-end business processes such as finance, retail, sales, customer service or membership. Exposure to ITIL practices, particularly incident, problem and change management, would also be important. We are looking for someone who is analytical, proactive and collaborative, with the confidence to manage competing priorities and communicate clearly with both technical and non-technical colleagues. You should be comfortable working with a good degree of autonomy while building strong relationships across teams, suppliers and stakeholders. Experience across both D365 F&SCM and D365 CE, familiarity with PowerApps and Power Automate, and knowledge of SQL, Azure DevOps, LCS, data integrations or Microsoft functional certifications would all be advantageous. This role is based at Kew with the option of regular home working, subject to operational requirements. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth. We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history. Join us on our journey as protectors of the worlds plants and fungi. The salary for this position is£46,556 - £53,882 per annum, depending on skills and experience [Band E] Our fantastic benefits package includesopportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership.We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst. If you are interested in this position, please submit your application through the online portal, by clicking Apply. We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post. No agencies please.

As a Software Engineer you'll collaborate with the Lead Engineer to develop scalable and secure architectures within the core. Software Engineer / Developer (C#. Net Azure) Richmond / WFH to £65k Are you a Microsoft technologist looking for a role where you can make an impact and progress your care

A leading loan servicing company in the UK is seeking a Senior Systems Engineer to join their Uxbridge office. You will be responsible for designing and managing Azure and Microsoft 365 infrastructures, focusing on automation and endpoint management.

Software Engineer / Developer (C# .Net Azure) Richmond / WFH to £65k Are you a Microsoft technologist looking for a role where you can make an impact and progress your career? You could be joining a well funded tech start-up, with recent £35 million investment, as they scale. As a Software Engineer you'll collaborate with the Lead Engineer to develop scalable and secure architectures within the core product, a software application for MSPs that enables them to manage and monitor Microsoft 365 security across multiple tenants and update security policy within seconds. You'll focus on back end development using modern C# .Net within an Azure Serverless Architecture. You'll be supported and encouraged to contribute to technical discussions and decision making, progressing your career in line with company growth in a role you can shape and influence. Location / WFH: You can work from home most of the time, meeting up in Richmond (SW London) once a month, with two days visits once a quarter where you'll join the team to partake in the company hack-a-thon, all expenses paid including overnight stay. About you: You're a back end focussed software engineer, keen to work in start-up environment You have strong C# .Net experience You have a good knowledge of REST APIs You have SaaS experience with a good knowledge of Azure, ideally including Azure Service Bus You have a good knowledge of databases, CosmosDB preferred You have strong analysis and problem solving skills You're collaborative with great communication skills, keen to learn and contribute ideas What's in it for you: As a Software Engineer you will earn a competitive package including: Salary to £65k 23 days holiday (rising annually) Pension Mostly work from home Monthly / quarterly all expenses paid meet-ups with various social events and hack-a-thons Opportunity to join a scaling tech company and shape your career Apply now to find out more about this Software Engineer / Developer (C# .Net Azure SaaS) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values. TPBN1_UKTJ

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. * HTML Essentials (*up to 6 weeks) * CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. * Learn the Command Line (*1.5 weeks) * Learn Git & GitHub (*1.5 weeks) * Learn JavaScript (*1.5 weeks) * Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. * AWS Certified Cloud Practitioner * Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - * Junior Developer * Website Support Developer * Junior Web Developer * Content Editor * Wordpress Developer * Junior Software Developer * Junior Front or Back End Development * Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

Trainee AI Engineer - No Experience Needed! Ready to launch a future-proof career in AI - even if you have zero experience? We’re looking for ambitious individuals ready to break into the world of artificial intelligence and data science. Our industry-leading AI Traineeship is designed to take you from complete beginner to a highly employable Junior AI Engineer, with full training provided and a guaranteed job offer (£25K-£45K starting salary) within 20 miles of your location. Whether you're working full-time, part-time, or currently unemployed, our flexible, self-paced program allows you to train around your lifestyle and be job-ready in as little as 6-12 months. How it works - your journey to AI success Step 1: Discover AI Start your journey with our beginner-friendly mini-course bundle. Explore the fundamentals of AI through interactive videos, presentations, and quizzes - all accessible anytime, anywhere, through our easy-to-use online platform. Step 2: Full-Stack AI Mastery Dive deeper with in-demand technical skills including Python programming, data handling, machine learning, and version control with Git and GitHub. You’ll work on hands-on mini projects that mirror real-world challenges, helping you build confidence and a strong portfolio as you learn. Step 3: Get Certified Prepare for and earn your Microsoft AI-900: Azure AI Fundamentals certification, an internationally recognised qualification that proves your knowledge and boosts your credibility with employers. Step 4: Real-World Projects Showcase your new skills with two industry-based, practical projects assigned by your personal tutor. These projects are designed to give you real, portfolio-worthy experience, making you stand out to employers from day one. Your guaranteed future After completing your training, you'll be placed in a Junior AI Engineer role with a guaranteed starting salary of £25K-£45K. We work with top employers across the UK to ensure you get matched with a role close to home. We guarantee a job offer upon completion or 100% of your course fees refunded. We’re proud to have helped over 1,000 people each year transform their careers. Explore our success stories on our website and see what your future could look like. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £124, this represents a great opportunity to start a rewarding career in Ai and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Ready to future-proof your career? If you’re passionate about tech and ready to break into one of the fastest-growing industries in the world, apply now. One of our friendly advisors will be in touch to guide you through the next steps. ‘Please note that this is a training course and fees apply

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in website administrator, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (*up to 6 weeks), • CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. • Learn the Command Line (*1.5 weeks), • Learn Git & GitHub (*1.5 weeks), • Learn JavaScript (*1.5 weeks), • Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. • AWS Certified Cloud Practitioner, • Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Web Administrator placement We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or a web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - • Junior Developer, • Website Administrator, • Website Support Developer, • Junior Web Developer, • Content Editor, • Wordpress Developer, • Junior Software Developer, • Junior Front or Back End Development, • Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Platinum Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (*up to 6 weeks), • CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. • Learn the Command Line (*1.5 weeks), • Learn Git & GitHub (*1.5 weeks), • Learn JavaScript (*1.5 weeks), • Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. • AWS Certified Cloud Practitioner, • Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - • Junior Developer, • Website Support Developer, • Junior Web Developer, • Content Editor, • Wordpress Developer, • Junior Software Developer, • Junior Front or Back End Development, • Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (*up to 6 weeks), • CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. • Learn the Command Line (*1.5 weeks), • Learn Git & GitHub (*1.5 weeks), • Learn JavaScript (*1.5 weeks), • Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. • AWS Certified Cloud Practitioner, • Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement (£25K - £40k) We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - • Junior Developer, • Website Support Developer, • Junior Web Developer, • Content Editor, • Wordpress Developer, • Junior Software Developer, • Junior Front or Back End Development, • Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (*up to 6 weeks), • CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. • Learn the Command Line (*1.5 weeks), • Learn Git & GitHub (*1.5 weeks), • Learn JavaScript (*1.5 weeks), • Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. • AWS Certified Cloud Practitioner, • Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - • Junior Developer, • Website Support Developer, • Junior Web Developer, • Content Editor, • Wordpress Developer, • Junior Software Developer, • Junior Front or Back End Development, • Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams across Europe. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testingYour Experience Ideally have knowledge of public safety technologies First and/or second line support in an enterprise / Cloud-based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22/25, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration)Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission