Stafford
JOB DESCRIPTION An exciting opportunity has arisen for an experienced Car Parts Sales Advisor to join our established sales team at our Stafford branch, specialising in the aftermarket supply of parts for cars, light commercial vehicles, and trucks, serving both trade and retail customers. As a Sales Advisor, you will play a key role in the day-to-day success of the branch. You will build and maintain strong relationships with trade customers both in-branch and over the phone, aiming to win new business while strengthening existing accounts. You will be involved in all areas of branch operations, with a primary focus on maintaining and expanding the local customer base while delivering outstanding customer service. KEY RESPONSIBILITIES • Taking customer orders accurately over the phone and in person, processing them efficiently and professionally, • Building strong customer relationships to increase sales, improve margins, and deliver excellent customer service, • Using MAM Autocat and other business management systems to identify parts, process orders, manage pricing, and check availability, • Working collaboratively with all areas of the branch, including sales and warehouse teams, to ensure customer needs are met, • Ensuring all customer call-backs and enquiries are completed in a timely manner, • Liaising with the Warehouse team to manage customer returns and reduce return rates through accurate part identification, • Minimising credits and returns by supplying the correct parts first time, • Supporting general branch operations as requiredSKILLS & EXPERIENCE, • Minimum 2+ years’ experience in a car parts sales, motor factor, or automotive aftermarket environment, • Strong knowledge of vehicle parts, applications, and part identification, • Experience using MAM Autocat and/or similar business management software, • Excellent communication and customer service skills, with the ability to build long-term trade relationships, • Good basic maths and English skills for pricing, invoicing, and customer communication, • Confident and efficient computer user, • Strong business awareness with a proactive and driven attitude, • Full UK driving licence preferredWHAT WE OFFER, • Company pension scheme, • 20 days annual leave + bank holidays, • Staff discount on car parts and accessories, • Genuine career progression opportunities for motivated individuals, • On-site parkingWORKING HOURS, • Monday to Friday: 9:00am – 5:00pm