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We are looking for experienced manager to join our team at Millions Lounge & Restaurant in Chadwell heath Job Responsibilities: Operations Management Oversee daily lounge operations (opening, closing, shift schedules). Ensure consistent quality of sheesha preparation, coal service, and hygiene. Monitor inventory of tobacco, coals, hookah equipment, and consumables. Ensure lounge ambiance is clean, inviting, and appropriate (music, lighting, seating). 2. Staff Supervision Hire, train, and manage staff (waiters, sheesha preparers, cleaners). Delegate duties and create shift schedules. Ensure staff follow safety and hygiene standards. Resolve any internal team issues or conflicts. 3. Customer Service Greet guests and handle complaints or special requests. Ensure fast, friendly, and knowledgeable service. Monitor table turnover and guest satisfaction. Build relationships with regular customers. 4. Compliance and Safety Ensure compliance with local health and safety regulations, including ventilation and fire safety. Follow laws regarding age restrictions and smoking indoors (depending on location). Maintain licenses related to tobacco use, food handling, or alcohol (if served). Conduct regular inspections of hookah equipment for cleanliness and safety. 5. Financial Management Handle cash and POS systems; reconcile daily sales. Monitor expenses, control waste, and order supplies. Help set pricing, promotions, or loyalty programs. Report financial and performance metrics to owners. 6. Marketing and Promotions Plan events (e.g., themed nights, live music, football screenings). Run or oversee social media accounts and local advertising. Collaborate with influencers or loyalty schemes. Job Requirements: - Previous experience in a restaurant or shisha lounge environment is preferred - Flexibility to work evenings and Working hours betweImmediate start
Bar Staff- ROLE DOES NOT START UNTIL MAY The lounge is opened from Thursday- Sunday We are looking for an energetic and customer-focused Bar Staff member to join our dynamic team at The Interlude on a part-time basis in London. The ideal candidate will provide outstanding service to our customers, ensuring they have an enjoyable experience. This position is perfect for someone who is enthusiastic, personable, and thrives in a fast-paced environment. About Us At The Interlude, we bring you unbeatable vibes, bold flavours, and nights you won’t forget. Located in the heart of Streatham, we’ve designed the ultimate lounge experience-smooth shisha, handcrafted cocktails, and music that sets the perfect tone. Whether you’re here to relax, celebrate, or escape into the moment, we’ve got you covered. Key Responsibilities 1. Customer Service - Greet and interact with guests in a friendly and professional manner, answering any questions about drinks or specials. 2. Order Taking and Preparation - Take accurate drink orders and prepare beverages, including cocktails, wines, beers, and non-alcoholic drinks, to company standards. 3. Serving drinks- Serve drinks efficiently and ensure they are presented correctly. 4. Bar Maintenance - Keep the bar area clean, organised, and fully stocked, including restocking ingredients and supplies as needed. 5. Payment Handling - Process payments accurately using the POS system, handle cash, and provide change if necessary. 6. Compliance - Ensure compliance with licensing laws and health and safety regulations. 7. Upselling - Promote special offers and upsell drinks to enhance the customer experience. 8. Key Skills - Prior experience as a bar staff member (2 years minimum) - Knowledge of mixology and drink preparation is essential - Excellent communication and interpersonal skills. - A positive attitude and a genuine passion for delivering exceptional customer service. - Ability to multitask and remain calm under pressure in a busy environment. - Strong attention to detail and organisational skills. - Physical stamina to stand for extended periods and handle heavy items, such as kegs or crates. - What We Offer - Competitive wage - Opportunities for growth within the company - A supportive and friendly team environment Other - Flexibility to work evenings, weekends, and holidays as needed If you’re passionate about bartending and ready to take on a leadership role in a vibrant, customer-focused environment, we’d love to have you on our team!