General Manager | Creative Space
5 days ago
City of London
General Manager | Creative Space Shoreditch, London £50,000–£60,000 Site based A fast-growing creative industries startup is preparing to open a new flagship site in Shoreditch in Summer 2026 and is seeking an exceptional General Manager to join the founding team. This business is building a new category within music and creator spaces, combining high-end studios, flexible workspaces, social areas, and a strong member community. The Shoreditch site will be its most ambitious location to date, and this role offers a rare chance to shape, launch, and scale a flagship venue from day one. Working closely with the Head of Operations, the General Manager will take full ownership of on-site performance, team leadership, member experience, and commercial success through pre-opening, launch, and live operations. The Role This is the most senior on-site position at the Shoreditch location, with end-to-end accountability for operational excellence, people leadership, and financial performance. The ideal candidate will bring a hospitality-led mindset, strong commercial instincts, and a genuine passion for creative communities. This is a hands-on, entrepreneurial role suited to someone who enjoys building things from the ground up and setting the standard for how a site operates and feels. Key Responsibilities Pre-Opening & Launch • Support mobilisation, setup, and launch of the new Shoreditch site, • Help define operational processes, standards, and ways of working, • Recruit, onboard, and train the founding on-site team, • Ensure systems, suppliers, contractors, and partners are fully ready for opening, • Act as a culture carrier, embedding company values from day one Site Operations & Facilities • Oversee daily operations across studios, workspaces, offices, bars, and shared areas, • Maintain all spaces and equipment to a consistently high standard, • Manage facilities, maintenance, contractors, and service agreements, • Hold full responsibility for fire safety, health & safety, and site compliance, • Own and uphold operational processes that deliver an exceptional member experience Team Leadership • Build, lead, and develop a high-performing on-site team, • Create clarity around roles, accountability, and ownership, • Deliver regular one-to-ones, coaching, feedback, and performance reviews, • Support long-term development and progression of team members, • Be a visible, hands-on leader on site Member Experience & Community • Own senior relationships with members across studios, workspace, and offices, • Act as the escalation point for complex or sensitive member issues, • Be accountable for member satisfaction, retention, and NPS, • Foster a strong, engaged creative community aligned with the brand’s ethos Commercial & Financial Performance • Own and deliver monthly, quarterly, and annual revenue targets, • Contribute to reporting across operational and commercial KPIs, • Oversee invoicing, credit control, and payment processes, • Support growth initiatives and revenue optimisation alongside central teams About You • Proven experience in hospitality, members’ clubs, coworking, flexible workspace, or creative-led environments, • At least 3 years’ experience managing and developing teams, • Strong background in building operations or venue management, • Bar management experience or knowledge preferred, • Comfortable operating across multidisciplinary environments (F&B, studios, events, workspace), • Experience working in startup or scale-up environments, • Strong communicator with excellent organisational skills, • Resilient, adaptable, and motivated by building something new You’ll Thrive in This Role If You… • Want to open and shape a flagship site from the very beginning, • Are passionate about music, creative culture, and supporting creators, • Lead with empathy and a hospitality-first mindset, • Perform well in fast-paced, ambiguous environments, • Bring calm, clarity, and structure under pressure, • Are ambitious, curious, and excited to grow with a scaling business