Croydon
We're hiring a Senior HR Advisor to join a fast-paced, nationwide organisation on a 12-month maternity cover. This is a hands-on role leading on employee relations and HR operations in a lean team.\n\nClient Details\n\nOur client is a well-established, family-run organisation operating nationally with a strong presence across retail and distribution environments. With a workforce of over 2,000 employees and a network of sites across the UK, they pride themselves on long employee tenure, community focus, and a people-first culture.\n\nDescription\n\nManage a shared HR and Payroll inbox, triaging and resolving high-volume queries\nLead on employee relations cases including grievances and disciplinaries\nSupport regional managers across multiple sites nationwide\nProvide practical HR advice in a fast-paced retail/operational setting\nOwn HR processes end-to-end with minimal supervision\nSupport skilled worker visa and right-to-work compliance\nAssist with payroll queries and liaise with offshore teams\nDeliver HR inductions and support onboarding processes\nIdentify and address recurring people issues (e.g. communication gaps)\nContribute to HR projects and organisational change initiativesProfile\n\nA successful Senior HR Advisor should have:\n\nProven experience in a hands-on HR Advisor or Senior HR role\nStrong employee relations experience (grievances, investigations, hearings)\nConfident working independently in a lean HR structure and taking ownership\nExperience supporting operational, retail, or warehouse environments \nWorking multi-site\nComfortable managing high volumes of queries and competing priorities\nStrong communicator, able to engage diverse and multilingual teams\nKnowledge of UK employment law and HR best practice\nExperience with visa sponsorship or compliance (desirable)\nBasic payroll knowledge or exposure\nCIPD qualification or equivalent experience preferredJob Offer\n\n12-month FTC with potential to go permanent\nHybrid working (3 days on-site in Croydon)\nOn-site parking\n20 days annual leave (pro rata)\nStatutory pension\nEmployee discount scheme This is a fantastic opportunity for an experienced Senior HR Advisor to make a meaningful impact in the retail industry. If you are based in or near Croydon and are looking for your next challenge, we encourage you to apply today