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Are you an experienced IT professional who enjoys solving complex technical challenges and working across diverse technologies? We’re looking for a skilled IT Infrastructure Engineer to join our small but highly capable technical team. This role is ideal for someone who truly understands IT infrastructure and thrives on handling escalations, troubleshooting advanced issues, and improving core systems and processes. Our clients — including large organisations and high-net-worth individuals — expect rapid resolutions and minimal downtime. You’ll play a key role in delivering that high standard of service. Key Responsibilities • Managing escalated support issues and complex troubleshooting, • Monitoring systems to ensure optimal performance and uptime, • Communicating with clients via phone, Zoho Desk, and email, • Occasional ad-hoc site visits, • Improving internal processes and documentation, • Collaborating with suppliers and technology partners, • Delivering infrastructure projects, • Configuring new services and implementing system changes Technologies You’ll Work With • Cloud platforms (Azure / AWS), • Security platforms, • Microsoft Exchange, • Microsoft 365, • Firewalls, • Managed switches, • SIP / VoIP phone systems, • Networking protocols, • CCTV installations About You • Proven experience in IT infrastructure and supporting diverse platforms, • Strong troubleshooting and analytical skills, • Confident communicator with a client-focused approach, • Able to manage priorities in a fast-paced environment, • Full UK driving licence (essential), • 4+ years in a technical support or infrastructure role (preferred) What We Offer • Competitive salary (£26,000–£32,000 depending on experience), • Company pension, • Work-from-home flexibility, • Monday–Friday schedule (8-hour shift), • Overtime available as required

Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£45K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the Cisco CCNA exam to give you the official certifications which will be recognised worldwide. Step 4 - IT Technician placement (£24-£45K) You will be placed into your first role as an IT Technician, with a starting salary of anywhere between £24K-£45K. You will need to gain two years experience in this role before you can progress into a Network engineer role. Network Engineer Role You will now be ready to move into your Network Engineer role. We have partnered with a number of large IT companies who have a massive shortage of qualified Network Engineers. At a one off cost of £999, or a deposit of £149 followed by 10 interest free monthly instalments of £104, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Apply now and one of our friendly advisors will be in touch.