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  • Front of House Assistant - Nights
    Front of House Assistant - Nights
    hace 3 días
    Jornada completa
    London

    FRONT OF HOUSE ASSISTANT - NIGHTS LOCKE LONDON ALDGATE As a Front of House Assistant - Nights, you'll be one of the first faces our guests see, creating a warm welcome and delivering great service throughout their stay. From check-in to check-out, you'll help ensure every guest enjoys a seamless experience while supporting the wider hotel operation. If you're passionate about hospitality, enjoy working with people and thrive in a fast-paced, team-focused environment, then this is the place for you. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Welcome every guest with genuine warmth, personality and professionalism. Deliver seamless check-ins, check-outs, reservations and guest support. Share local knowledge and personalised recommendations to enhance every stay. Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence. Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets. Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety. Support events, hotel activations and work flexibly across departments to meet the needs of the business. Be a collaborative team player who brings energy, positivity and a passion for creating unforgettable guest experiences. Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Sin experiencia
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  • Head Host/ Hostess
    Head Host/ Hostess
    hace 5 días
    £17–£19 por hora
    Jornada parcial
    London

    U9 London is a luxury private karaoke and cocktail lounge in the heart of the West End. We are looking for an experienced, confident and welcoming Head Host to own our front door and deliver an exceptional first impression. You will be the first point of contact for our guests, overseeing arrivals and bookings for our private karaoke rooms and Space Lounge tables. This is a hands-on role for someone who can keep the entrance organized, manage busy services and make every guest feel looked after. Your responsibilities • Take ownership of the front door, reception and guest arrival experience., • Manage room and lounge table bookings, walk-ins, waiting lists and guest queues., • Confirm booking details, deposits, minimum spends and session timings, communicating these clearly to guests., • Allocate rooms and tables efficiently, coordinating with reservations, floor, bar and security teams., • Keep track of room readiness, session changeovers and table availability to minimise waiting times., • Recognise VIPs, regular guests and special occasions, providing a personal welcome., • Handle booking issues, delays and guest concerns professionally, escalating where necessary., • Support appropriate ID checks and scanning, admission procedures and compliance with the venue’s license conditions., • Brief and guide the hosting team, maintaining consistent presentation and service standards., • Keep booking records, guest notes and shift handovers accurate., • Identify opportunities to maximise bookings and upgrades while protecting the guest experience. What we’re looking for • A valid Personal License is essential., • Basic knowledge of Westminster licensing requirements, with the ability to understand and follow U9’s premises licence conditions., • Previous hosting or reception experience in a busy premium bar, restaurant, nightclub or hospitality venue, ideally at supervisory level., • Confident use of booking systems; SevenRooms and DesignMyNight experience is an advantage., • Excellent communication, organisation and guest service skills., • A calm, assertive approach to managing queues, competing demands and difficult situations., • Professional presentation, attention to detail and a strong sense of ownership., • Availability ideally across Friday, Saturday and Sunday, including late finishes. What we offer • £17 - £19 per hour, depending on experience., • A key guest-facing role at a luxury West End venue., • The opportunity to lead the front-door experience and help shape our hosting standards. To apply, send your CV, availability and a brief introduction explaining your relevant experience.

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  • Hostess / Receptionist
    Hostess / Receptionist
    hace 13 días
    £13–£17 por hora
    Jornada completa
    Brentford End, Hounslow

    ✨🥂 SYON LOUNGE IS HIRING! 🥂✨ RECEPTIONIST / HOSTESS | BRENTFORD, LONDON 💎 A little glamour. A lot of personality. Exceptional energy. Do you have a bubbly personality, a natural smile, and the kind of energy that makes people gravitate towards you? Are you confident, outgoing, effortlessly sociable, and someone who genuinely enjoys being around people? Do you love a lively atmosphere, meeting new faces, and being part of something exciting? Then we might be looking for YOU! ✨ Syon Lounge is looking for an enthusiastic, charismatic, and well-presented Receptionist / Hostess to join our team and help create the unforgettable experience our guests come to expect. Set in a stunning rooftop setting, Syon Lounge brings together exquisite dining, luxury cocktails, premium shisha, music, and vibrant entertainment. It's a destination where the atmosphere matters just as much as the experience, and the right people make all the difference! We're looking for someone who doesn't just turn up to work, but genuinely brings something to the room. Someone with personality, enthusiasm, initiative, and a natural flair for hospitality. 💋 WHO ARE YOU? ✨ Bubbly, outgoing & full of life. You love interacting with people, making conversation, welcoming guests, and bringing positive energy to everything you do. Your smile is genuine, your attitude is infectious, and you understand the importance of making people feel welcome from the very first moment. 🥂 Confident & charismatic. You're comfortable approaching people, communicating with different personalities, and making guests feel at ease. You have a natural presence and know how to strike the perfect balance between friendly, engaging, and professional. 👑 Proactive & switched on. You're not someone who waits to be told what to do at every step. You notice the little things, anticipate guests' needs, stay organised, and take initiative. You understand that a great hostess is always attentive, alert, and ready to help. 💎 Polished & professional. You take pride in your appearance, your attitude, and the way you represent the venue. You understand that working in an upscale lounge means maintaining high standards while delivering service that feels warm, personal, and effortless. 🔥 Energetic & enthusiastic. This is a people-facing role in a lively hospitality environment. We want someone who enjoys the buzz, thrives on interaction, brings enthusiasm to every shift, and understands that their energy contributes to the overall guest experience. ✨ A genuine team player. You're reliable, punctual, organised, and willing to go the extra mile. You communicate well, remain composed when things get busy, and bring a positive attitude even during the most demanding moments. 🥂 WHAT WILL YOUR ROLE INVOLVE? Welcoming guests with warmth, confidence, and genuine enthusiasm. Creating an outstanding first impression and setting the tone for the guest experience. Managing reservations, guest arrivals, seating arrangements, and enquiries. Maintaining a strong awareness of bookings, guest flow, and the overall atmosphere. Communicating effectively with the floor team and management to ensure everything runs smoothly. Providing attentive, professional assistance while helping maintain Syon Lounge's high standards. Staying organised, proactive, and engaging throughout busy services and events. Previous experience in hospitality, reception, or guest relations is a plus, but we're just as interested in your personality, attitude, and willingness to learn. Excellent communication skills and top presentation skills are essential. ✨ WHAT'S IN IT FOR YOU? We want someone who brings their best to the role, and in return, we want to offer a positive, professional environment where people feel valued and have the opportunity to develop. 🥂 A vibrant atmosphere. Become part of a venue known for its dining, music, entertainment, and lively social scene. 💎 A great team environment. Work alongside people who value professionalism, teamwork, and delivering memorable experiences. 👑 The opportunity to shine. This is a role where your personality, confidence, and people skills can genuinely make a difference. ✨ Room to grow. Develop your hospitality experience, strengthen your skills, and build your confidence in an exciting, high-standard setting. 💫 A rewarding position. Salary, contract details, working schedule, and any additional benefits will be discussed with the successful candidate. 💌 THINK YOU HAVE WHAT IT TAKES? We're not looking for someone who simply stands at the door and says hello. We're looking for someone who makes people feel welcome, brings the energy, takes pride in what they do, and helps turn a great night into an unforgettable experience. If you're bubbly, confident, full of enthusiasm, and ready to be part of the Syon Lounge experience, we'd love to hear from you! Please include a little introduction about yourself and why you think you'd be a great fit when applying! ✨ Bring the personality. Bring the energy. Bring the Syon spirit. ✨ 🥂 We can't wait to meet you!

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