Blains Trailers & Tyres are looking for an enthusiastic Sales Administrator. We are a main distributor of Ifor Williams trailers and provide car, commercial and agricultural tyre services. Based on a Farm we are a small team with a varied customer base. Some experience of office admin needed. As Sales Administrator you will be responsible for assisting with the delivery of company business objectives through effective administration and co-ordination of the office, workshop and mobile fitters, whilst ensuring a high level of customer service and taking a leading role dealing with customers. The main duties of the role include: 1. Answering incoming telephone calls from customers and taking the appropriate action 2. Responding to customer enquiries. Answering information about products and solving problems 3. Scheduling jobs and allocating work for the fitters based on their expertise and skill 4. Keeping in regular contact with customers throughout the job process – from initial contact to providing estimates, keeping the customer informed about timescales, through to invoicing once the work has been carried out 5. Managing stock levels. Tracking parts and conducting stock takes. 6. General office administration 7. Maintaining accurate sales records, updating customer information, and generating reports 8. Ensure customers, (Internal and external) receive parts and goods in an efficient, timely and professional manner 9. Develop and maintain up-to-date product knowledge individually and for the team 10. Build relationships with customers 11. Work with the Director to coordinate online and local marketing campaigns Your profile: - Able to communicate credibly with our customers and colleagues - Experience dealing directly with customers - A willingness to learn - Have a valid clean UK Driving Licence and must be eligible to work in the UK
Promise Promo, a well-established supplier of promotional products, is looking for an enthusiastic and motivated Office Support team member. This position is based in our office in Hemel Hempstead, Hertfordshire. This is a fantastic opportunity for the right candidate to further their career with an exciting, fast-paced and expanding company. Someone with a positive attitude, that can take direction, whilst being able to work using their own initiative is vital. A candidate with a team focus outlook, and who has the drive and determination to succeed in this role, is key. This role will heavily involve helping and assisting the Logistics and E-commerce teams, along with stepping in to help with holiday cover within the Production team. Somebody who can pick up tasks quickly, and who is keen to learn more about all areas of the business is essential. Key Responsibilities: · Helping with the running of customer Webshops – such as managing and maintaining e-commerce sites. Setting up SKU’s, updating product information and pricing details, ensuring all costs are monetised, running month end shipping reports, are some aspects of this. · Logistics support and cover – becoming the point of contact for any logistics issues. Duties include monitoring shipments, resolving any queries in a timely manner, and updating/logging details onto spreadsheets. · Supporting the Production Team and any other areas of the business, when team members are on holiday. Sending purchase orders, liaising with suppliers regarding orders and updating our CRM system are some examples of this. Required Skills: · Excellent numeracy, literacy, and communication skills · Good organisation and multi-task skills with the ability to work to deadlines · Attention to detail and observational skills · Experience with Microsoft packages (Outlook, Word, Excel) and with previous CRM systems is advantageous · Self-motivated and hard working · Eager to achieve, enthusiasm and drive · Polite and friendly manner · A team player, but with the ability to work on own initiative · Previous experience in a similar role preferred, but not essential