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Reporting line: Office location: Hybrid working: 2-3 days a week UP3 is a fast-growing ServiceNow boutique consultancy working with complex, regulated enterprise organisations across public sector, CNI, transport, defence, and legal. We’re looking for an Account Manager to own a portfolio of enterprise customers and drive YoY growth through strategic expansion, not volume selling. This isn’t a renewals-only role. You’ll be accountable for shaping and closing expansion opportunities, helping UP3 build predictable growth while ensuring customers secure more value from ServiceNow through the right mix of delivery, managed services and adoption. You’ll work fairly autonomously, building long-term account plans, developing strong relationships at all levels, and acting as the voice of the customer internally, bringing first-class sales discipline and deal ownership: strong documentation and process, a clear view of why deals are won/lost, and the ability to run sales cycles end-to-end (prospecting, proposals, pricing and negotiation). Role and key responsibilities This is a hands-on role in a high-expectation environment. You’ll own a portfolio of enterprise accounts (5-6 small/medium sized) and be responsible for growing them. Build trusted relationships with senior stakeholders and turn them into clear, long-term account plans. Identify expansion opportunities across managed services, projects and new use cases. Lead pricing, scope and contract conversations, and keep your pipeline transparent up to date. Bring the customer perspective into UP3 and help shape how we support and grow each account. What you’ll be selling You’ll be selling high-value, consultative services (not software licences): Managed Support Services (MSS) - product support, triage and issue resolution Managed Development Services (MDS) - ServiceNow app development, days per year Professional Services (PS) – project-based delivery Most customers are mid-market (around (phone number removed) employees) and work in regulated or mission-critical environments. You’ll also help them get more from ServiceNow through adoption/optimisation advice and AI-led automation initiatives. Who you’ll be selling to Mid-market enterprise and public sector orgs operating at national to global scale. Regulated, mission critical environments (defence, CNI, transport, legal, healthcare). Deep, long term customer relationships rather than transactional engagements. You’ll work with customers who rely on ServiceNow as a core operational and transformation platform. Deal profile, sales motion and compensation Salary: Competitive salary and generous OTE (50/50), aligned to experience and overall target Account model: Land and expand within existing enterprise customers Typical deal sizes: £200k - £1m+ (with multiyear expansion potential) Sales cycles: Expect 18-24 months, shorter than this is uncommon Stakeholders: Platform owners, IT leadership, transformation leads and procurement Growth expectation: c. 20-30% YoY growth across a small portfolio of accounts Success here comes from discipline, patience and credibility, not quick wins. We build genuine relationships with customers, have honest conversations about ROI, and use that trust to spot and close the right opportunities (while delivering real value along the way). What we’re looking for You don’t need to tick every box - if you recognise yourself in most of these, we’d love to hear from you: ServiceNow experience is a plus, but not a must-have - strong enterprise sales experience matters more. Strong experience in enterprise account management or strategic sales. Proven success growing revenue within existing customers (not just renewals). Experience selling managed services, consulting or complex technology solutions. Comfortable navigating long sales cycles and multiple senior stakeholders. Good commercial judgement and a track record of owning deals from start to finish. A clear, organised approach to pipeline and account planning. Enjoys autonomy, accountability and high standards. What’s in it for you? A genuinely Great Place to Work - we’ve been certified since 2022. Click here to hear more about what’s it like to work at UP3 - Inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Vitality private healthcare, GP access, Bupa dental care and onsite gym. Enhanced parental leave package, pension (4% employer contribution) and life insurance. Comprehensive training, professional development and career progression - we invest in our people and actively promote from within. 25 days holiday (increasing with tenure), plus bank holidays. £250 home office setup allowance to get your desk, chair and kit sorted. Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you’ll be supporting - Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel in providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews, training, scheduling, and mentoring. Recruit and interview new hires. Monitor support delivery KPIs like response times, issue resolution, and user satisfaction. Identify and drive continuous improvements. Maintain standards through process oversight. Escalate issues appropriately. Promote professional development and progression opportunities for employees. Plan resourcing and schedules proactively to meet business needs. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. razorblue requirements: We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. Leadership & people management skills Strong communication, and relationship-building skills alongside a People centric approach ITIL Foundation certification desirable Administering Microsoft Active Directory, Exchange Server & Office 365 Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business, clients and the market it works in Knowledge of Microsoft Group Policy An understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isnt for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we havent made the decision to go fully remote For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our other benefits include: Base salary of £35000 per annum Hybrid working 25 days holidays per annum + public holidays + the ability to purchase 10 more Your birthday off (Obviously!) £2000 Referral Scheme Bonus if you know other techies that want to join us Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us) Fully funded training and accreditations to expand your skillset Two paid charity volunteering days per year Discounted Broadband (Necessity) Life insurance Private Health Insurance with AXA Health Quarterly team social fund Cycle to Work scheme Gear up with the latest tech toys through our partnership with Currys Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding! TPBN1_UKTJ

Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection. Liaising with regional admin or smart hands to set up/reimage laptops in remote offices when required.

A leading financial services firm in London is seeking a Senior Systems Analyst to provide application support for Portfolio Managers and Traders.This role requires 3-7 years of relevant experience and strong analytical skills, along with proficiency in SQL and financial trading systems like Bloombe

A leading investment management firm is seeking a reception manager to oversee daily operations at their London office. The position is full-time, office-based with core hours between 8:00 am and 6:00 pm, offering an inclusive and supportive work environment.

City of York Council is looking for a highly organised School Administrator/Receptionist for Copmanthorpe Primary School, located in York.This vital role involves providing essential administrative support and being the first point of contact for pupils, parents, and visitors.Candidates should have

Delta Hotels by Marriott Swindon is seeking a highly motivated and service-driven Front Office Manager to lead our front desk operations and deliver a seamless guest experience. This role is responsible for overseeing daily front office functions, ensuring exceptional service standards, and driving

A collaborative design firm in Greater London is seeking an Office Assistant for a 12-month contract to oversee daily office tasks and enhance team engagement. The role involves maintaining office standards, managing supplies, and supporting social events. The ideal candidate is organized, flexible,

This full-time position offers an opportunity to work in a dynamic office environment.

CC Young & Co in Greater London is looking for an office administrator to handle correspondence, log receipts, and prepare documents for signatures. The ideal candidate will have strong organisational skills and a good knowledge of Microsoft Office, particularly Word and Outlook.

A leading legal practice in Guildford is looking for an Office Assistant / Receptionist. This entry-level position involves welcoming clients, managing mail, maintaining files, and supporting office administration.

A leading financial institution in the UK seeks an experienced Front Office Product Designer to create user-centric digital banking products.

Create engaging and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools. Coordinate office-wide events and meetings, capturing moments to promote organizational culture and camaraderie. Cultivate a positive vibe through fun and engaging act

AQA is seeking a Service Desk and Smart Bar Analyst in Manchester to provide expert support to colleagues across various sites. Responsibilities include managing daily queries and ensuring all office equipment runs smoothly, particularly during exam times. The role requires proven service desk exper

In this role, you will be the friendly face welcoming visitors, managing office supplies, assisting with admin tasks, and providing operational support for international offices. A leading staffing agency in London seeks a Junior Office Manager to support their vibrant team.

SF Partners is recruiting for a Receptionist/Office Administrator based in Nottinghamshire. This full-time permanent role involves managing front-of-house duties alongside office administration tasks. Successful candidates will ensure smooth office operations, support compliance and health & safety,

Make reservations at such times as when the Reservations office is unable to do so.

This temporary position involves managing front office duties, supporting attendance, and ensuring smooth communication within the school. The ideal candidate will have previous experience in a school office environment, possess strong organisational and communication skills, and be knowledgeable ab

Make reservations at such times as when the Reservations office is unable to do so.

Hyatt Group is seeking a Front Office Supervisor for their prestigious hotels in Stratford, East London. In this role, you will manage the daily operations of the Front Office, ensuring exceptional guest experiences through effective leadership and communication. You should have prior experience in

Office Angels is seeking a Part-time Office Administrator in Holborn, Central London. Candidates should possess excellent communication skills and a proactive attitude, with previous office experience being preferable.

You will be responsible for greeting clients, managing the reception area, and ensuring smooth office operations. Angela Mortimer Plc - Veronica Wint division is seeking a polished Corporate Receptionist for their newly refurbished Central London offices.

JLL is seeking an individual for administrative and front of house support at their London office. This role involves guiding visitors, managing office space efficiently, and assisting with the execution of site activities and events. The ideal candidate will have strong interpersonal skills, be a t

MLH - Front Office at London Heathrow Marriott is seeking a Guest Experience Expert to deliver exceptional hospitality.

Educators Wales is seeking an Office Administration Apprentice at Mountain Lane Primary School in Buckley. The successful candidate will undertake diverse responsibilities, including maintaining office systems, managing communication with visitors and parents, and providing support to school staff.

Delta Hotels by Marriott Swindon in England is seeking a Front Office Manager to oversee front desk operations, ensuring a seamless guest experience.

This position is integral in creating a welcoming office atmosphere with a focus on customer satisfaction and community building. Equinix is seeking a dedicated Corporate Real Estate Coordinator to oversee office operations and enhance employee engagement in Greater London.

A global financial services platform in London seeks a Front Office Developer to enhance trading applications.

Akkodis is looking for a Front Office Application Support specialist in London. This permanent or contract role focuses on supporting live trading environments for EMEA Credit trading desks.

This role involves providing daily facilities support, managing requests, coordinating contractors, and ensuring efficient office operations.

LEK is hiring a Service Desk Analyst I for their London office. This position requires a commitment to diversity and inclusion and offers a structured office-based environment.

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team.We believe in creating memorable experiences for our guests and we want our associates to b

Candidates should have prior experience in reception or office administration and possess strong communication skills. Antal International Network is seeking a Receptionist & Office Administrator based in Central London & Weybridge.

Music Week is looking for an organized individual to manage office correspondence, handle document preparation, and provide reception cover. The ideal candidate should possess strong organizational skills, proficiency in Microsoft Office, and a friendly, adaptable attitude to handle various duties.

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse.We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.Discounted room rates for you, as well as your friends &

London Office - IT Service Desk Analyst 1 - Office based position (M, F, D). The Service Desk Analyst I will be providing excellent face to face customer service, can confidently follow instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, an

MORGAN is seeking a Senior RAD Developer in London to enhance trading tools and support front-office operations. This hands-on role offers exposure to front-office trading, making it suited for someone who thrives in a fast-paced environment.

A leading logistics organisation in London is seeking a Receptionist to ensure a welcoming environment at their Bank office.

Lexington-Catering is looking for a dedicated administrative professional to provide switchboard cover and coordinate office facilities at their location in Greater London. Responsibilities include organizing lunches and providing support to the Office Manager.

Office Angels is hiring a Temp-to-Perm Receptionist in Greater London.

This office-based role involves providing a welcoming reception service, managing communications, and supporting repairs administration.

Responsibilities include maintaining the reception area, managing guest experiences, and providing administrative tasks to support the Office Management team. The position is office-based with potential longer hours as needed.

The role involves managing front-office processes, maintaining a professional reception area, coordinating meeting bookings, and acting as the first point of contact for inquiries.

A renowned hotel chain in Greater London is seeking a passionate Receptionist to join their team.You will be the first point of contact for guests, managing check-ins and providing local insights.Ideal candidates should possess strong communication and detail-oriented skills, thrive in a fast-paced

Ideal candidates will have a minimum of 24 months experience in customer service, excellent organizational skills, and proficiency in Microsoft Office. This role involves managing visitor access, answering incoming calls, and supporting office operations.

KMK Recruitment Limited is seeking an Office Coordinator / Receptionist for a vibrant role in the West End.

A professional law firm in Greater London is seeking a Receptionist to manage front-of-house duties.This role involves greeting clients, managing calls, and supporting various operations teams.Candidates must possess excellent communication and organisational skills, with a keen attention to detail.

Office Angels is seeking a Full Time Temporary Receptionist for a 6-week assignment in Dawlish.