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Role - Configuration Analyst All potential applicants are encouraged to scroll through and read the complete job description before applying. Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB • Own the health, structure, and accuracy of the CMDB end-to-end, • Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and lifecycle rules, • Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset, • Spot gaps in CI coverage and drive improvements with the teams responsible, • Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions), • Manage data imports, transformations, and reconciliation from external sources, • Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies, • Build and maintain service maps that connect CIs to business, application, and technical services, • Document upstream and downstream dependencies to support incident impact analysis and change planning, • Act as the go-to subject matter expert for Change, Incident, and Problem Management teams, • Provide CI and relationship insights to support risk assessments and root cause investigations, • Ensure CMDB reflects all production changes, keeping CI lifecycle data current, • Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences, • Translate data insights into actionable recommendations that improve technology visibility and reduce risk, • Educate and influence stakeholders across the business on the value of accurate configuration data Essential • Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices, • Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB, • Practical knowledge of discovery tools, asset management systems, and configuration data sources, • Ability to interpret complex technical environments (servers, networks, cloud, applications) and model them logically, • Sharp analytical and troubleshooting skills with a strong eye for data quality, • Experience building out or maturing a CMDB within a growing or evolving tech organisation, • Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations, • Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python), • ITIL Foundation v3/v4 - minimum requirement, • ITIL Specialist or higher - advantageous, • You take pride in accurate, clean data - messy CMDBs keep you up at night, • You own your work and follow through without needing to be chased, • You can influence people and drive change without direct authority, • You approach problems methodically and think in systems Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. xrnqpay To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Title: Business Analyst - HR (ERP Programme) Grade: 9 Department: Finance & Resources - ERP Programme Team Location - Staffordshire - ST16 2DH Contract - 18 Months This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR persepctive is essential. Main Responsibilities As a key member of the programme team you will: -Ensure that business processes are mapped and reflect the needs of the business. -Analyse data to inform the ERP system design, identifying improvements to current processes. -Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme. -Compile data and insight from multiple sources. -Cleanse and improve data quality across our existing solutions -Attend and contribute to workshops mapping future requirements for the system design. -Manage communication between the project and key business users. Key Accountabilities: 1. Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes., 2. Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements., 3. Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system., 4. Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues., 5. Coordinate and undertake system design as part of the ERP implementation Programme Team., 6. Manage process delivery timelines, ensuring timely delivery without compromising quality., 7. Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas., 8. Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected., 9. Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes., 10. To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post. The Ideal Candidate You'll have: • a sound understanding of working with various data sources. -have experience of using tools to produce process maps. -have the ability to translate policies and procedures into system and process improvements -have good communication skills -be confident in working with a range of people and in presenting information to different audiences -be organised and calm under pressure. -be interested in systems and change. About the Service Finance and Resources Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councilors, officers and partners. About the ERP Programme As part of Staffordshire County Council's delivery plan for (Apply online only) we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will: • replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface, • enable suppliers and customers to manage their data and transact with the council using a self-service portal, • replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities, • provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions, • provide essential information for performance management reporting, including statutory requirements across finance and HR The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy