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Job Title: Warehouse Operative Location: Gosport Warehouse Department: Operations Contract: Permanent, Full-Time Hours: 37.75 hours per week Working Pattern: Monday to Thursday, 8:15am – 5:00pm. Friday rota with an alternate 1:00pm finish. Reporting to: Warehouse Manager About Rainbow Designs – The Home of Classic Characters For 55 years, Rainbow Designs has been creating and distributing beautifully crafted toys and gifts featuring some of the world's most iconic children's characters. Working with beloved brands including Paddington Bear, Peter Rabbit, Winnie the Pooh, Guess How Much I Love You and The Very Hungry Caterpillar, we have built a reputation for quality, reliability and exceptional customer service. As our business continues to grow, we are looking for an experienced, hardworking and enthusiastic Warehouse Operative to join our friendly Operations team. This is an excellent opportunity for someone who enjoys working in a fast-paced warehouse environment, takes pride in accuracy, and wants to be part of a successful and expanding business. About the Role As a Warehouse Operative, you will be responsible for ensuring the smooth day-to-day running of warehouse operations, helping to maintain excellent service levels for both our customers and internal teams. Working as part of a close-knit team, you will be involved in every aspect of warehouse activity, from receiving goods through to preparing customer orders for dispatch. Key Responsibilities · Order Fulfilment · Accurately pick customer orders using handheld scanning devices. · Pack products safely and securely to company standards. · Check orders for accuracy before dispatch. · Ensure customer orders are processed efficiently and on time. · Stock Management · Replenish stock using the Warehouse Management System (WMS). · Store and rotate stock correctly. · Carry out routine stock checks and assist with stock takes. · Report damaged, missing or incorrect stock to the Warehouse Manager. · Goods In & Goods Out · Unload deliveries and shipping containers safely. · Check incoming goods against purchase orders and report discrepancies. · Load customer orders accurately for dispatch. · Complete all warehouse documentation accurately. · Customer Service Support · Work closely with the Customer Service team to ensure orders are dispatched on schedule. · Assist with operational queries to provide the highest level of customer service. · Product Rework · Rework and prepare products to meet customer-specific requirements, particularly for National and Key Account customers. · General Warehouse Duties · Maintain a clean, organised and safe warehouse environment. · Operate warehouse equipment safely and responsibly. · Follow all company Health & Safety procedures. · Handle all products with care to maintain the highest quality standards. · Support continuous improvement by following warehouse procedures and identifying opportunities to improve efficiency. · Assist colleagues across the warehouse whenever required. Working Relationships, you’ll work closely with: · Warehouse Manager · Warehouse Team · Customer Service Team · Purchasing Team · Quality Assurance Team About You We're looking for someone who is reliable, proactive and enjoys working as part of a team. You will ideally have: · Previous warehouse experience (essential). · A Forklift Truck (FLT) licence is desirable, although full training can be provided for the right candidate. · Excellent attention to detail. · A positive attitude and strong work ethic. · Good organisational skills and the ability to prioritise work effectively. · Confidence working in a busy, fast-moving warehouse. · Good communication skills. · Basic IT skills and confidence using handheld scanners and warehouse management systems. · A good understanding of warehouse processes and Health & Safety requirements. · The ability to carry out manual handling duties safely. · A flexible approach and willingness to support different areas of the warehouse as business needs require. What You'll Receive In return, we offer: · Competitive salary. · Permanent full-time employment. · Friday rota with an alternate early finish at 1:00pm. · Company pension scheme. · Full training and ongoing development. · Friendly, supportive and collaborative working environment. · Opportunity to work with some of the world's best-loved children's brands. · Career development opportunities within a growing business. Core Behaviours: We pride ourselves on caring for our staff and expect our team, new and current, to be aligned with the core behaviours that live within our business. Making sure that it’s a great place to work with a focus on employee engagement and personal development! Benefits · On Site Coffee Machine · Free Tea & Coffee, Water Machine · Friday alternate 1pm finish (if booking a Friday off, this will count as 1 day’s holiday not half) · Company Wide Christmas Shutdown (You will need to keep a number of days from your holiday entitlement for this) · Eye Test · Cycle to Work Scheme · Overtime availability · 5 days sick pay (over a rolling 12-month period) · Flu Vaccination · Extra Holidays/Vouchers for Length of Service · Holiday Sell and Buy back Scheme · Government Auto-enrolment Pension Scheme (with Smart Pension)