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PERMANENT CUSTOMER SERVICES MANAGER JOB - BRIGG - OFFICE BASED UP TO 45K CUSTOMER SERVICES MANAGER JOB We are looking for a dynamic and hands‑on Customer Service Manager to lead a team of 10 Customer Service Officers in a fast‑paced environment. Working closely with some of the UK’s leading retailers, you will play a key role in ensuring all customer orders are processed accurately, dispatched on time, and delivered in full to meet agreed deadlines. Don't be afraid of applying if you are a Team Leader looking for a step-up! This role requires a proactive leader who is willing to roll up their sleeves, drive operational excellence, and maintain consistently high customer satisfaction. You’ll coach, support, and motivate the team while confidently implementing change, managing peak‑period challenges, and resolving service issues quickly and effectively. Key Responsibilities • Ensure customer retention by delivering exceptional service from the back‑office Customer Service team, • Oversee day‑to‑day work allocation and ensure processes and procedures are followed, • Identify inefficiencies within key accounts, implement improved routines, and monitor results, • Travel between three sites each month (Brigg/Leeds/Essex with an overnight stay) to maintain consistent support and team engagement, • Lead daily meetings and delegate work across the Customer Service team, • Ensure all orders are received and processed within 24 hours, • Confirm orders with customers, checking stock availability and incoming deliveries, • Manage your own customer base, including quotations, order processing, and delivery issue resolution, • Coordinate holiday and sickness cover to maintain service levels, • Maintain and deliver skills matrix training within the team, • Ensure Customer Service SLAs are consistently met, • Handle and resolve customer claims efficiently, • Create credit notes and work with Finance to resolve outstanding payments, • Produce monthly productivity reports, • Carry out key customer account checks to prevent delivery issues, • Conduct annual appraisals and mid‑year reviews, create development plans and identify training needs, • Set clear objectives aligned with commercial priorities, • Several years’ experience in Customer Service roles, • Previous experience as a Team Leader or Customer Service Manager is essential, • Strong understanding of logistics and operations, • Highly organised with excellent time‑management skills, • Proficient in Microsoft Office (Excel at intermediate level or higher formulas/pivot tables/lookups), • Self‑motivated with a proactive, solution‑focused approachWe are looking for a confident leader who can inspire, challenge, and support a busy team. Someone comfortable making decisions, driving improvements, and maintaining high performance—especially during peak periods. You must have a UK driving licence. What you'll get in return Free parking 25 days holidays plus stats Auto enrolment pension Life assurance Employee assistance program What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4777785

Class 2 Driver - Industrial Cleaning (Nationwide) About the Role The Best Connection are currently recruiting an experienced Class 2 (Category C) Driver to join our client's nationwide industrial cleaning team. This is a hands‑on, varied role involving travel across the UK, overnight stays, and working as part of a professional, safety‑focused crew. You will be operating specialist vehicles and equipment on industrial cleaning projects, ensuring all work is completed to high standards and in line with site safety procedures. Key Responsibilities Driving Class 2 vehicles to sites across the UK Supporting industrial cleaning operations on site Operating specialist equipment (experience with DISAB preferred) Completing required paperwork and adhering to health & safety protocols Representing the company professionally on client sites Requirements Minimum 2 years Class 2 (Cat C) driving experience Maximum 6 points on licence No DR or DD convictions Willingness to travel nationwide and stay away overnight Strong work ethic and ability to work as part of a team What We Offer Competitive pay (DOE) Night out allowance Ongoing training and development Stable, long‑term work with a reputable business Interested? Call us on (phone number removed) or email to apply or find out more. The Best Connection is acting as an Employment Business in relation to this vacancy

A leading fast-food company in the United Kingdom is seeking Crew Members to join their team.This role involves preparing food, serving customers, and maintaining the cleanliness of the restaurant.Ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to work

A veterinary practice in Solihull is seeking an experienced Out of Hours Veterinary Surgeon to deliver high-quality emergency and urgent care.This role involves working on a 1-week-in-3 basis with a dedicated nurse and provides excellent surgical facilities and modern diagnostic tools.You will join

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Overnights. As an overnight Crew Member, you will also be in charge of ensuring equipment cleanliness and setting up for the day running of the business along with tas

A highly regarded Tier 3 veterinary hospital in the East Midlands is seeking a dedicated Veterinary Surgeon to join its Out of Hours team.This permanent position offers a competitive salary between £60,000 and £70,000, with a focus on emergency and critical care.The successful candidate will enjoy

A leading hospitality group in Greater London is seeking a Night Auditor.The successful candidate will be responsible for ensuring all guests are attended to promptly, maintaining security procedures, and managing front-of-house functions.With a focus on guest service, attention to detail, and effec

A luxury hospitality company in Greater London seeks an Overnight Communications Agent to provide exceptional service as the first point of contact for guests.

A leading healthcare organization in Greater London is seeking an Overnight Service Nurse/Paramedic to join a new community service aimed at hospital admission avoidance.

The role involves ensuring smooth overnight operations, performing end-of-day accounting, and maintaining exceptional guest satisfaction.

Must be able to work overnight hours; in order to comply with UK & Ireland working time regulations, you must be. Overnight availability and willingness to work through the night.

The role involves ensuring the smooth delivery of overnight dining for guests and maintaining the highest food preparation standards.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing q

Four Seasons Hotel London at Park Lane is looking for an Overnight Communications Agent to join the Front Office Communications/Switchboard team.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing q

A leading hotel establishment is looking for a hotel receptionist to manage guest check-ins and check-outs.Responsibilities include preparing reports, managing reservations, overseeing the Front Office team, and ensuring guest satisfaction.The ideal candidate should have effective communication skil

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Overnights. As an overnight Crew Member will you be in charge of equipment cleanliness and setting up for business day ahead as well as tasks assigned by management te

An esteemed art university in London seeks an Out of Hours Residence Manager to ensure student accommodation remains secure and supportive.The role involves managing tenancy issues, overseeing staff, and acting as a main contact for accommodation services.Candidates should have experience in accommo

A luxury hotel in London seeks a Night Auditor to manage overnight front desk duties and financial reconciliations.

The role involves considerable travel, averaging 3-4 nights per week, for which an overnight allowance is provided.

A lifestyle hotel in London is seeking a Night Auditor to ensure a smooth overnight operation, delivering excellent guest service while performing financial tasks.

A security and intelligence company in London is seeking an Overnight Security and Facilities Officer.

A leading fast-food restaurant chain in the United Kingdom is seeking a Crew Member to deliver excellent customer service.The role involves preparing food, serving customers, and maintaining cleanliness in a fast-paced environment.Ideal candidates should have strong communication skills, work well i

Key responsibilities include seizure management, oxygen administration, and ensuring overnight safety.

A community-focused care provider in the United Kingdom is seeking a Care Support Worker to join their team at Harker House in Long Stratton.The role involves assisting service users with personal care while promoting independence and dignity.Candidates should share the values of caring, collaborati

An expanding occupational health provider in the United Kingdom is seeking a qualified nurse to provide health services.Responsibilities include conducting health checks, maintaining client health records, and ensuring compliance with legal standards.The ideal candidate should be well-organized, an

Work Hours: ZERO hr contract variable hours per week, based on a 4 days ON, 4 days OFF rotation.Days holiday including bank holidays.Bespoke training and development opportunities.Apprenticeships opportunities for all experience levels.Discounts available on our Perkbox app; high street shops, holid

A social care provider in Scotland seeks a Senior Care Worker to provide leadership during night shifts in a care home.Responsibilities include supporting residents with personal care, administering medication, and ensuring high standards of care.The ideal candidate will hold an SVQ Level 3 in Healt

A food production company in Finchley is seeking Food Production Operatives for its overnight oats production site.

McDonald's is one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing qu

A leading health and wellbeing organization is seeking an EAP Counsellor to provide emotional support on a 24/7 helpline.The role includes delivering telephone and video counselling sessions and maintaining an active client caseload.Candidates must have a Level 4 Diploma in Counselling and be a regi

Join the team for a rewarding career with flexibility and no overnight stays.

McDonald's is one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing qu

This exciting role requires attention to detail and offers overnight shifts.

A national care provider is seeking a compassionate Healthcare Assistant in Southport to provide overnight care for a young girl.

A leading fast-food restaurant chain in the United Kingdom is seeking a Crew Member to join their team.If you thrive in a fast-paced environment and enjoy providing excellent customer service, this role is for you.Responsibilities include preparing food, serving customers, and maintaining cleanlines

A healthcare service provider is seeking a caring and confident Healthcare Assistant to provide overnight support to a 12-year-old female client in Ramsgate.

A leading UK delivery network is looking for skilled multi-drop drivers to join their team.Responsibilities include loading and unloading vehicles, general warehouse duties, and delivering parcels.Candidates must have a full driving licence and previous driving experience, preferably in multi-drop d

A leading hospitality group is seeking a Night Manager at the Four Points Express by Sheraton in London.This role involves overseeing hotel operations during the night, leading a team, and ensuring guest satisfaction.Candidates should possess strong leadership skills and a proactive approach.The pos

Attendance will be required overnight.

The APC was formed in 1994 by a group of experienced delivery companies committed to providing excellent servicein the UK overnight delivery market. If you're interested in applying for a role within our Network, please send your CV to apcmarketing@apc-overnight.

A leading end-of-life charity in the UK is seeking caring and dedicated Healthcare Assistants to join their Hospice Care at Home Overnight Service.

The role involves caring for a young lady with complex needs, assisting with overnight repositioning, gastronomy care, oral suctioning, and monitoring ventilation.

Availability to work overnight shifts, weekends and most holidays. Our Front of House team are currently looking for an experienced Overnight Host to join the family. The Overnight Host is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests.

A leading fast-food chain in the United Kingdom is seeking enthusiastic Crew Members to join their dynamic team.The role involves delivering exceptional customer service, preparing food, and maintaining cleanliness in a fast-paced environment.Successful candidates will exhibit strong communication s

Responsibilities include ensuring guest safety overnight and providing excellent customer service.

McDonald's is one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing qu