Paid volunteer jobs in RedhillCreate job alerts

Join us as a Senior Projects Pensions Administrator within our Outsourcing line of business based out of our Redhill or Leeds office working hybrid. \n In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry. \n The Role \n\n • Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved including monitoring of individual and team performance and escalating issues and cases to the Team Leader when required.\n, • Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions\n, • Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.\n, • Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.\n, • Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.\n, • Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members and assists and prepares large mailing projects to members.\n, • Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.\n, • Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.\n, • Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.\n, • Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.\n, • Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.\n\n What you'll bring \n\n • Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.\n, • Experience of working and managing small projects is desirable.\n, • Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.\n, • High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.\n, • Experience of coaching and supporting less experienced colleagues.\n, • Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.\n, • Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.\n\n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill office working hybrid. \n Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow. \n In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team. \n The Role \n - This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the 'go to' colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care. \n - Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK. \n - Responsible for the quality and performance objectives defined by WTW and ensuring member first \n - Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service. \n - Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service. \n - Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards. \n - Ensuring team productivity is at its optimum and is measured. \n - Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other \n What you'll bring: \n\n • Experience in dealing with DB occupational schemes and experience is essential and experience with DC pensions is nice to have\n, • Experience as a Pensions Team Leader is essential\n, • Have an excellent eye for detail and intermediate knowledge of excel\n, • Highly experienced in the creation and management of high performing, results driven/fast-paced teams.\n, • A strong leader and negotiator, with excellent influencing skills and a can-do attitude and experience of presenting to both internal and external stakeholders.\n, • Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.\n, • Supporting the team leaders and teams to adopt new processes changes and procedures with a solution oriented mindset.\n, • Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.\n, • Ensure that structures and systems for line management are in place and consistently followed across the team.\n, • Experience of working within a client facing environment and critical thinking to facilitate more in-depth discussions.\n, • Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.\n\n \n What We Offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

The Employee Relations Lead - Projects supports key people-related activity arising from mergers, acquisitions, transfers and organisational change, including TUPE, due diligence, consultation planning, employee communications, risk assessment and post-transfer integration. \n In addition this position will also provide expert guidance and end-to-end employee relations case management across multiple business segments, providing leadership, oversight and practical support on complex employee relations matters, ensuring consistent, legally compliant and commercially balanced outcomes aligned to organisational policies, values and regulatory requirements. \n The Employee Relations Lead -Projects reports to the Head of Employee Relations GB and ensures ER key processes are aligned to address local business needs and regulatory requirements. \n The Role \n - Support and Lead ER input into key mergers, acquisitions, divestments, transfers and integration activity, including early-stage due diligence, people risk assessment, TUPE analysis, consultation planning, employee communications and post-transfer integration support. \n • Partner with Legal, Compliance, HR, Payroll, Reward, Talent Advisory, business leaders and external advisers, where required, to ensure M&A activity is delivered in a compliant, coordinated and colleague-focused way. \n • Plan and manage consultation activity, including collective and individual consultation where applicable, ensuring affected employees and representatives receive clear, timely and accessible information and that consultation is meaningful, well-documented and appropriately risk-managed. \n • Manage and provide escalation support for complex, high-risk or sensitive employee relations cases, including disciplinary, grievance, performance, absence, whistleblowing, harassment, conflict resolution, changes to terms and conditions, settlement discussions and involuntary exits. \n • Identify employee relations risks, trends and themes arising from casework, organisational change and M&A activity, translating insight into preventative action, manager coaching, policy improvements and process enhancements. \n • Support the development and embedding of repeatable, defensible and scalable ER processes, templates, guidance and governance standards, particularly for change programmes, TUPE, redundancy, harmonisation and integration activity. \n • Prepare documentation and support litigation readiness for employment tribunal claims, working with the Head of Employee Relations, Legal and relevant business stakeholders. \n • Act as a point of escalation for potential regulatory breaches, conduct issues or wider governance concerns, ensuring appropriate referral and follow-up. \n • Contribute to wider HR and business projects, including policy development, organisational design, cultural integration, manager capability and continuous improvement activity. \n What you'll bring \n \n\n • \n Significant experience in Human Resources with a strong focus on employee relations, employment law, policy application, manager coaching and complex case management. \n • \n Strong working knowledge of UK employment law and best practice, including disciplinary, grievance, performance, absence, redundancy, TUPE, collective consultation, employment tribunal claims and employee representative consultation. \n • \n Proven experience supporting organisational change, restructures, mergers, acquisitions, transfers, integrations or other complex people-change activity. \n • \n Ability to lead small scale collective consultation exercises \n • \n Ability to assess people-related risk in M&A and change activity, balancing legal compliance, commercial objectives, colleague experience and reputational considerations. \n • \n Strong stakeholder management and influencing skills, with confidence advising senior leaders and working collaboratively across HR, Legal, Compliance, Payroll, Reward, Talent and business teams. \n • \n Excellent written and verbal communication skills, including the ability to draft clear case documentation, consultation materials, briefing notes, employee communications and leadership updates. \n • \n Strong judgement, discretion and resilience when handling sensitive, confidential or high-pressure matters. \n • \n Highly organised and able to manage competing priorities, complex timelines and ambiguous situations in a fast-paced environment. \n • \n Analytical mindset with the ability to use ER data, themes and case insights to identify risks, improve processes and strengthen manager capability. \n • \n Knowledge of regulatory frameworks relevant to HR processes and programmes, such as GDPR and SMCR, would be advantageous. \n • \n CIPD qualification or equivalent HR, employment law or business experience preferred. \n • \n Bachelor's Degree or equivalent in human resources, business, or related field preferred. \n\n \n What we offer (UK based candidates): \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. \n You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. \n The Role \n\n • Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence\n, • Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.\n, • Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.\n, • Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.\n, • Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.\n, • Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.\n, • Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.\n, • Assists in complex and project-based work as and when required.\n\n What you'll bring \n\n • Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.\n, • Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.\n, • Experience and knowledge of the DB manual calculations required for a variety of administration processes.\n, • High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.\n, • Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.\n, • Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.\n, • Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.\n, • Experience of coaching and supporting less experienced colleagues.\n, • Experience of working in a hybrid/multi-site team would be an advantage.\n\n What we offer \n Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. \n We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. \n Equal Opportunity Employer \n We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAt WTW, quality is a shared responsibility and a critical enabler of successful delivery. As a Quality Engineering Lead, you will shape and lead the quality engineering strategy across a major Platform engineering function, ensuring testing and verification practices evolve alongside modern software delivery, including AI-assisted development. You will champion a shift-left, risk-based approach to quality, embed best practices across delivery teams, and build a culture where quality is engineered into every stage of the software lifecycle.This is a leadership role with responsibility for defining quality strategy, developing talent, influencing engineering standards, and ensuring the right balance between delivery speed, risk management, and customer outcomes.The RoleLead quality engineering practice across Platform, embedding testing into delivery rather than gating at the end of itDefine verification approaches that scale alongside growing AI-assisted code volumeOwn test strategy across a mixed portfolio of new and legacy work, applying the right approach to eachExtend testing beyond functional and regression coverage into performance, accessibility, and resiliencePartner with product, business, and engineering stakeholders to define what quality means for each initiativeAlign closely with the QA Guild as Platform's primary representative, feeding standards in and cascading decisions back outEnsure security and quality scanning are implemented to deliver the best value across the pipelineEvaluate and select testing tools and frameworks as the landscape evolvesFeed production defect and incident learnings back into test strategyRecruit, coach, and mentor QA engineers across the function, including embedded and partner-augmented rolesBe a leader in driving a culture of quality across PlatformQualificationsWhat you'll bringStrong passion for the delivery of high-quality softwareExperience defining QA strategy from the ground up as well as improving existing practicesExperience leading and growing a QA function, including hands-on recruitmentExperience managing both direct and dotted-line reporting structuresExperience addressing verification challenges specific to AI-assisted developmentHands-on with modern CI/CD, source control, and engineering metrics toolingFamiliarity with DORA quality metrics and Team Topologies team design (advantageous)Recognised testing certification (e.g., ISTQB) or equivalent practical experience (advantageous)What does Success Look Like?Defect escape rate trend relative to code volume growthVerification cycle time vs. authoring cycle timePractice consistency and skills growth across embedded QA engineersGuild-standard adoption and cascade consistency across Platform teamsWhat we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2026_37R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWe have a fantastic opportunity to join our Governance and Pensions Solutions (GPS) team as a Governance and Pension Solution Consultant . The successful candidate will be working with some of the most prestigious clients in the industry, helping to deliver our exciting growth strategy, within a collegial environment whilst maintaining a healthy work-life balance.Ever increasing levels of pensions governance, coupled with employers reducing their in-house pensions resource, mean that high-quality pensions management services (trustee secretariat, governance and pensions outsourcing services) are in demand. GPS is one of the UK’s leading providers of these services.This exciting role is part of a team providing exceptional support to a portfolio of clients and would suit an all-rounder with either a consulting or operations background. The successful candidate will have a strong occupational pensions background, coupled with excellent communication and organisational skills – they must also be able to build strong relationships with clients and stakeholders and contribute to the growth of the business.The successful candidate will work closely with colleagues in other parts of the business to ensure a high standard of client care and the development of client relationships to a trusting partnership.GPS is a key growth area within our Outsourcing function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world’s leading organisations.The location for the role is flexible, with travel requirements driven by client requirements.The RoleProviding lead consultants with support on a portfolio of clients, including secretarial, governance and outsourcing services.Attending client meetings on a regular basis, assisting on governance matters and undertaking minute-takingProviding support to the wider consulting teams on ongoing and ad-hoc client workDelivering agreed workstreamsAdhering to agreed service standards and fee agreements / budgetsEnsuring that client billing is completed on time across your own portfolio of clientsQualificationsWhat you’ll bringPrevious experience within DB, DC or hybrid pensionsPrevious secretariat and governance experienceStrong technical knowledge of governance and pensions consulting experienceAbility to work in a fast-paced organisationExceptional organisational skills and an ability to effectively prioritise work across multiple client relationshipsExperience of and a passion for managing member cases such as discretions, S125s, IDRPs advantageous.Flexibility with the ability to work under tight timescales without diluting the quality of workCommitment to professional delivery and exceptional serviceStrong influencing skillsExcellent communication skillsExcellent written skills.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com(OGB2)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionInsurance, Consulting and Technology (ICT) Technology is a dedicated software business within the broader WTW group and the world's leading provider of analytics and actuarial modelling software to the insurance industry.The Senior Director of Service Delivery is a senior leadership role within ICT Technology, accountable for defining and delivering a best-in-class service capability across ICT's diverse portfolio of software and technology-enabled services.The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective.This role operates at the intersection of product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements.The RoleService Strategy & leadership.Define and execute the service strategy across ICT's product portfolio, ensuring service delivery, client experience, and commercial priorities are aligned.Set the operating model direction for the service function, balancing client demand, cost-to-serve, and continuous improvement.Lead cross-regional service teams (UK, Manila, Mexico, Japan etc) with clear accountability, succession planning, and a high-performance culture.Own the translation of regulatory expectations into service design and controls, embedding compliance into day-to-day service delivery (including resilience, reporting and third-party management).Champion a client-centric service culture across product and engineering teams, ensuring service considerations are embedded in product lifecycle decisions; including service introduction, support and operational model design, and ongoing evolution.Contribute as a senior member of the ICT Technology team, providing service and operational perspective to broader business decisions.Support broader initiatives (e.g. regulatory compliance, transformation, tooling, and commercial models etc) leveraging domain expertise.Service delivery & performance.Own end-to-end service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes.Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management.Lead major incident management for complex, high-impact client issues, including executive-level communication, resolution governance, and post-incident review.Ensure consistent service quality across differing product stacks, support models, and client expectations across all geographies.Client Service Management & AssuranceFunction as the senior client-facing leader for service delivery, owning service representation in key client relationships through the support of the product stacks and their teams including service reviews and escalations.Own the client-facing service model: service review cadences, reporting, SLA governance, and escalation handling.Lead the development of coordinated client transparent service and incident communicationsEnsure consistent, high-quality client communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth.Service tooling and reportingDefine and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions.Define and evolve service data, reporting, and client transparency capabilities, ensuring cross-product visibility and actionable insight for internal and client decision-making.Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function.Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality.Manage ITSM and service tooling vendor relationships, including contract oversight and performance management.Service Transition & Operational ReadinessLead end-to-end service transition for new products and major launches, ensuring operational readiness across service, and client-facing service teams prior to go-live.Define and embed standardised transition frameworks covering support model design, SLAs, documentation, tooling configuration, and knowledge transfer.Coordinate cross-functional readiness to ensure capability, capacity, and governance are in place to support stable day-one and ongoing operations.Act as the service function's voice in product development and launch planning, ensuring supportability requirements are defined and met before release.Continuous service improvement & transformationDefine and lead the service improvement agenda, prioritising initiatives based on client impact, operational performance, and commercial outcomes.Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience.Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps.Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress.People Leadership & Talent DevelopmentLead, develop, and inspire a global, multi-disciplinary service management function, creating an environment of high performance, accountability, and continuous learning.Define the organisational structure and workforce plan for the service function, ensuring appropriate capability, capacity, and geographic coverage.Build clear career pathways and development opportunities to attract, retain, and grow talent across the function.Manage succession planning for key roles, ensuring organisational resilience and leadership continuity.Drive high levels of employee engagement and satisfaction, fostering an inclusive and collaborative team culture across global locations.Commercial & Cost-to-ServeOwn the service function's OPEX budget, managing cost-to-serve across service operations and balancing efficiency with client experience.Optimise resource allocation across onshore/offshore delivery models, coverage structures, and FTE planning.Provide input into commercial models, pricing constructs, and contractual service terms, ensuring alignment between service capability, risk, and margin.Support sales, RFP, and client negotiations where service delivery is a differentiator, providing commercial and operational insight.Headlines success measures:Client Impact: Improved CSAT and NPS; reduced escalation rates; strong client retention.Quality: Increased service management maturity; improved quality of support, service data, and client communications; high employee satisfaction (ESAT).Time & Budget: On time delivery of transformation, achieving people and project OPEX targets, and supporting wider ICT revenue, margin, and retention targets etc.Assurance: Improved client assurance outcomes, audit readiness, regulatory compliance posture, and transparency of service performance.Efficiency: Exceed client incident SLAs, reduced resolution times etc.QualificationsWhat you’ll bringEssential• Significant experience in service management or service delivery leadership roles within a B2B software or technology services organisation.• Proven track record leading a multi-location, global service management function of 50+ people.• Demonstrated experience managing and improving service delivery and client support operations, with strong ITSM knowledge and practice (ITIL Managing Professional or equivalent level of practical knowledge).• Strong client-facing leadership capability, with experience representing service delivery at executive and C-suite level.• Highly data-driven, with the ability to translate service metrics into actionable insight, decisions, and improvement plans.• Commercially astute, with the ability to understand and influence the commercial impact of service decisions.• Demonstrated ability to lead and develop high-performing teams in a global, matrixed organisational environment.• Strong decision-making and critical thinking skills, with a proactive and strategic mindset.• Experience leading complex cross-functional programmes and continuous improvement initiatives.• Experience driving organisational change and building a culture of continuous improvement.Highly Desirable• Experience in insurance, financial services, or regulated B2B software markets.• Familiarity with relevant regulatory frameworks affecting software service delivery (e.g., DORA, FCA operational resilience requirements).• Experience adopting AI/automation within service operations.• ITIL Managing Professional or ITIL Strategic Leader certification.• Bachelor’s degree in business administration, Management, Information Technology, or a related field; MBA is an advantage.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH CS2026_05R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWe’re seeking a talented and curious Technical Product Manager to join our global Platform team, which sits at the centre of our SaaS transformation for our insurance technology business. You will work across every part of our technology business to solve problems spanning our whole product portfolio in delivering market-leading SaaS solutions to our insurance clients. This is a unique opportunity to get exposure to a wide variety of business problems, products and stakeholders. The role requires someone who has both deep technical expertise and strong product management experience to lead a development team supporting one or more Platform services.The RoleOwn the product vision, strategy and roadmap for one or more Platform services.Socializing the vision and strategy with the business and managing expectations on the scope with stakeholders.Defining and prioritizing business level outcomes/problems to solve (and what's out of scope)Responsible for ensuring solutions are viable for the business and meet end user needs.Defining and tracking product metrics, return on investment and the business case for one or more Platform services.Elicit and capture user and business requirements across our technology teams.Combine qualitative and quantitative insights to support prioritisation and product decisions.Adopt a test and learn approach to validate assumptions early and increase confidence in the value we are delivering to the business and our clients.Support solution design, technical decisions and release management for one or more Platform services.Accountable for the adoption and go-to-market plan for one or more Platform services.Create clear and effective documentation.Prioritise delivery trade-offs, technical debt and cost/efficiency decisions.Regularly communicate product and delivery updates and evangelise Platform to other teams in the business.Manage the backlog, sprint goals and problem breakdown within the team.Mentor and coach product management within the team and promote technical excellence.QualificationsWhat you’ll bringAbility to work as part of a team using both agentic and human-led software development approaches, curating product context and setting acceptance criteria at engineering depth.Outcome-focused product management experience with Public Cloud and Software-as-a-Service solutions.Strong technical experience, ideally with tools or technologies that are common services consumed by engineering teams.Experience solving multiple and complex problems with teams.Ability to distill complex topics into non-technical and simple communications.Strong interpersonal and communication skills.Able to manage, align and influence multiple stakeholders of varying levels of seniority.Data and insight driven with the ability to map delivery back to measured business impact.Other highly desirable, but not essential skills are:Knowledge of Azure Cloud servicesExperience of using AI capabilities to accelerate product and delivery processes.Previous experience managing platform servicesGeneral knowledge of the Insurance IndustryDegree-educated with Computer Science, Engineering, Mathematics or relevant disciplineWhat we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2026_35R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThis is an exciting opportunity to work within a growing administration team. A key role in administration of flexible benefit schemes. Building relationships with our clients, taking responsibility for monthly administration tasks and project work. This role would ideally suit someone who has experience in a benefits administration role or have experience with data analysis.The Role:Monthly payroll/provider processingData analysis in Excel using formulas and MacrosWeekly processing of client HR dataResponding to Client Mailbox enquires dailyDeal with queries and requests using an in-house systemDeveloping knowledge of clients’ flexible benefits schemes and requirements.Work collaboratively with colleagues.Ensure deadlines and targets/service level agreements for allocated clients are met.Participate in annual client renewal project, taking responsibility for Admin assigned tasks.Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brandQualificationsWhat will you bringDemonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences.Computer literacy of Microsoft Office software, in particular Excel – advanced Excel would be an advantagePass at C or above for Maths and English at GCSE or equivalentAble to work to a high level of accuracyGood analytical and numerical reasoning skillsGood planning, time management and organisation skills with the ability to work to deadlines.Able to work well under pressure and meet targetsAble to work quickly, but accurately in a professional environment.Able to learn quickly, use own initiative and organise own workload effectivelyExperience in flexible benefits administration or financial services would be an advantagePrepared to put in the extra effort when needed to meet challenging deadlinesDemonstrate a ‘can do’ attitude, overcoming any problems as they ariseWhat we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAs a Senior Software Engineer (SaaS), you will join a substantial global engineering organisation and provide leadership to highly skilled engineers in the software platform area. You will be part of a team that follows Agile methodologies to deliver market-leading insurance solutions. This is a new position created as the organisation continues to grow and accelerate the delivery of innovative solutions that harness the latest advances in technology.The is a dedicated role to work on the evolution of ICT Platform Infrastructure capabilities which are the foundation of many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services.The Role:Provide technical input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.).Assist in the design and documenting of solutions meeting functional and non-functional requirements.Lead by example getting directly involved in the day-to-day delivery of work with hands-on development, following best practices for maintainability, testability and performance.Participate in sprint planning meetings, daily stand-ups and sprint retrospectives, striving to continuously improve the team velocity, its processes and engineering practices.Coach and mentor colleagues where appropriate, fostering a collaborative and quality-focused engineering culture.QualificationsWhat you’ll bringPlatform and control plane engineeringPractical experience designing and developing management and controlplane capabilities for line of business or SaaS applications, including stack/environment management, API design for platform services, and developer/operator UX.Experience working with or designing Azure stamp-based or scale‑unit architectures, including multi-region or multi-tenant deployments, isolation and blast‑radius reduction, and automated stamp lifecycle management.SaaS product lifecycleDemonstrated experience across the full SaaS development lifecycle: requirements analysis, estimation, architecture/design, implementation, unit and system testing, deployment, operations, monitoring and incident management.Software engineering fundamentalsStrong grounding in objectoriented design, design patterns, SOLID principles, clean code practices, code review, documentation and Agile delivery.Core technical stackHands‑on experience with C# and .NET (Core/6+) for backend and service development.Strong practical experience with Azure cloud and SaaS services (e.g., Container Apps, AKS, Azure Storage, Azure SQL/Cosmos DB, Key Vault, Azure Monitor, Log Analytics).Containers, Container Apps, Kubernetes and microservicesExperience designing, building and operating containerised microservices, including Docker image design, optimisation, Container Apps, Kubernetes (preferably AKS) deployment and scaling strategies, and Kubernetes configuration, secrets and traffic management.Infrastructure as Code and platform automationExperience with IaC using OpenTofu or Terraform on Azure, producing modular, reusable, and maintainable infrastructure definitions.Experience automating environment and stamp provisioning, implementing blue/green or canary deployments, and detecting/remediating infrastructure drift.CI/CD and DevOpsHands‑on experience building CI/CD pipelines in Azure DevOps (Pipelines, Repos), including environments and quality gates.Familiarity with GitHub and GitHub Actions for reusable workflows, build/test/deploy automation and integration with platform tooling.Automation and testing of infrastructure and platformsExperience implementing automated testing for infrastructure and platform components, including IaC unit/integration tests, deployment validation, policy‑as‑code (Azure Policy, OPA) and IaC linting.Security and complianceStrong understanding of cloud and SaaS security best practices: least privilege, managed identities, secret management, network security, private endpoints, and secure software supply chain practices (image scanning, SBOM, dependency governance).Awareness of compliance, data residency and multi‑region considerations in multi‑tenant Azure environments.Technical leadership and communicationAbility to run proofs of concept with emerging technologies and present outcomes to both technical and non‑technical audiences.Comfortable partnering with application teams to gather requirements and shape platform capabilities.Other highly desirable, but not essential skills are:Microsoft Azure certifications (e.g., AZ‑204, AZ‑400, AZ‑305).Kubernetes certifications (e.g., CKA, CKAD, CKS).Degree in Computer Science, Engineering, Mathematics or equivalent industry experience.Experience with high‑volume, low‑latency SaaS systems.Experience with distributed and event‑driven architectures (Azure Service Bus, Event Hubs, Event Grid, Kafka).Experience building multi‑tenant architectures, including tenant provisioning, routing and per‑tenant configuration/quota management.Experience with Azure ingress and global routing solutions such as Azure Front Door, Application Gateway, and Azure API Management.Experience with identity and access management using Azure AD/Entra ID, B2B, RBAC, OAuth2, OIDC, JWT and claims‑based authorisation.Experience in platform engineering or SRE roles: building internal platforms, defining SLIs/SLOs, managing error budgets, and implementing observability (centralised logging, metrics, distributed tracing).Strong awareness of emerging cloud, AI, DevOps and platform technologies, with an understanding of their applicability to SaaS platforms.General knowledge of the insurance industry or other regulated domains.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2026_24)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionAs a Software Engineering Manager, you will lead highly skilled, multi-disciplinary engineering teams within a substantial global technology organisation, delivering market-leading insurance and reserving solutions. You will play an important role in our continued evolution from desktop and on-premise products to modern cloud and SaaS platforms, helping teams build secure, reliable, scalable and user-centred software while continuously improving engineering effectiveness, developer experience and ways of working.Engineering excellence is about more than producing great code. It is about creating the environment, practices and feedback loops that enable teams to deliver valuable software safely, predictably and sustainably. You will encourage continuous learning, thoughtful use of engineering metrics, high standards of quality and reliability, and responsible adoption of modern practices such as AI-assisted software delivery, automation, secure development and DevSecOps.You will bring a strong background in software engineering, with experience delivering complex commercial applications across a range of technologies, and will have progressed into technical leadership and people management. You will have a successful track record of leading engineering teams, building inclusive and high-performing cultures, improving delivery flow, and balancing speed with quality, security, reliability and maintainability. This role combines technical credibility with strategic and operational leadership, stakeholder management, team engagement, recruitment, organisational design, continuous improvement and coaching. It is a strong opportunity for an established technical lead or engineering leader who is ready to take the next step into broader engineering management in a collaborative and supportive environment.The RoleAs an Engineering Manager, you will:Be accountable for the development, release and continuous improvement of reserving products, ensuring teams deliver high-quality outcomes through appropriate Agile, product-oriented or flow-based delivery approaches.Coach, mentor and develop engineers, fostering an inclusive, collaborative and psychologically safe culture focused on quality, learning, accountability and sustainable delivery.Partner with Architects, Senior Engineers, Product, Platform, Security and Operations teams to assess technology options and define robust, scalable, secure and maintainable architectures that support cloud/SaaS evolution, modern user experiences and product innovation.Provide delivery and technical troubleshooting support, using sound judgement, people leadership and data to unblock issues, manage risks and identify systemic improvements.Enable a data-informed engineering culture by using meaningful delivery, quality, reliability, customer and developer-experience metrics to identify bottlenecks, improve team flow and guide continuous improvement.Recruit, onboard, develop and retain high-calibre software engineers, identifying training needs, supporting career development and recommending improvements to team structures and operating models.Oversee development, quality assurance, security and governance processes, recommending improvements to the practices, automation and tooling that support secure and reliable software delivery.Promote responsible use of AI-assisted engineering tools and automation, ensuring productivity improvements are balanced with human review, maintainability, security, compliance and clear engineering standards.Champion developer experience by reducing unnecessary friction, improving documentation, encouraging reusable patterns and supporting appropriate self-service engineering practices.QualificationsWhat you’ll bringThe essential skills/experience for this position are:Experience leading multi-disciplinary Agile, product-oriented or flow-based engineering teams delivering complex, maintainable and commercially valuable software solutions.Practical experience across the full software development lifecycle in a commercial or production environment, including discovery and requirements analysis, estimation, architecture and design, implementation, testing, deployment, maintenance and operational support.Strong practical understanding of modern software engineering principles, including maintainable architecture, automated testing, CI/CD, secure-by-design practices, observability and reliability.Successful track record of growing teams and leading transformation initiatives across engineering effectiveness, Agile or flow-based delivery, people development, cloud/SaaS adoption, DevSecOps and technology modernisation.Strong leadership skills: enthusiastic, motivational, proactive, decisive, collaborative, inclusive and committed to continuous improvement.Ability to use engineering metrics thoughtfully to improve delivery flow, quality, reliability, developer experience and team health without creating unnecessary measurement overhead.Other highly desirable, but not essential skills are:Experience with Azure, cloud-native architectures, SaaS technologies, platform engineering or internal developer platforms.Appreciation of current and emerging technologies, including AI-assisted software delivery, automation, DevSecOps, observability and developer-experience tooling, along with their benefits, limitations and risks.General knowledge of the insurance industry, actuarial or reserving domains, or other regulated software environments.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2026_30R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThis is an exciting opportunity to join as an AI Economics & FinOps Lead within the Insurance Consulting and Technology (ICT) line of business. The primary focus is to maximise the business value of AI and GenAI expenditure through active governance, consumption optimisation, unit economics and value measurement, while retaining core FinOps responsibility for the wider cloud estate. The role will provide insightful reporting and analytics, improve financial accountability and ensure token-based consumption is actively governed and optimised.This position is hybrid working, with a requirement to be in office two days a week in the Reigate office.At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.The RoleYou will be the go-to expert for AI tool and model usage, advising teams on best practices and optimisation strategies, while leading the Token Economics working group and supporting the wider FinOps operating model across cloud and AI spend.Drive cost efficiency by analysing cloud and AI spending, identifying areas for improvement, and implementing solutions that maximise return on investment and business value.Own and evolve the FinOps operating model for AI and the wider cloud estate, establishing clear standards, governance, accountability and decision rights.Improve cost allocation, tagging, showback or chargeback and ownership so that cloud and AI consumption can be attributed to accountable products, platforms and business teams.Partnering with Engineering, Product and Finance to align cloud and AI usage with business goals, and drive cloud-related strategic initiatives inc. token-efficiency techniques such as prompt optimisation, context-window management, caching, model tiering/routing, and batching - to reduce consumption without degrading outcomesComparative analysis of LLM/model across providers and tiers, to inform model selection and routing decisions.Provide comprehensive training and documentation to empower teams to manage their own cloud resources effectively.Continuously research and evaluate new Azure services and AI platform capabilities to identify opportunities for innovation, cost optimisation and faster value realisation.Maintain a balanced optimisation pipeline covering AI consumption and traditional cloud levers, including reservations and savings plans, commitment utilisation, rightsizing, storage, scaling and workload scheduling.Develop and implement AI FinOps and Token Economics frameworks, including policies, controls, processes and best practices covering AI governance, model lifecycle costs, token economics and alignment with the wider cloud FinOps operating model.Create metrics, financial dashboards and reports that provide insights and forecasts to technical teams and senior leadership, including AI unit economics, token usage efficiency, and value-realisation KPIs.Lead cloud and AI forecasting, budgeting and variance analysis, providing actionable recommendations to improve planning accuracy and control unplanned expenditure.Conduct regular FinOps maturity assessments across AI and cloud workloads, maintaining a prioritised roadmap for governance, optimisation and continuous improvement.Stay updated with the latest trends and best practices in cloud cost management and AI cost governanceCommunicate effectively with stakeholders at all levels, including leadership.QualificationsWhat you’ll bringExcellent communication and collaboration skills to engage with both technical and non-technical stakeholders.Demonstrable experience in AI/ML or GenAI cost management, including token-based consumption models, together with practical experience of FinOps or cloud financial management. Experience in Azure is strongly preferred.Working knowledge of LLM/GenAI pricing structures (input/output token pricing, context caching, batch vs. real-time discounts) across major providers (Azure OpenAI, Anthropic, etc.)Experience with token usage monitoring or metering toolsFamiliarity with performance optimisation practices, such as instance rightsizing, workload optimisation, and model inference efficiency.Working knowledge of Azure Cost Management, cost allocation and tagging, forecasting and budgeting, and commitment-based discount management.Experience translating cloud and AI consumption data into accountable ownership, optimisation actions and measurable financial outcomes.Strong reporting, problem-solving and analytical abilities, with attention to detail.Proven hands-on experience in Power BI, or similar tools, and data integration techniques.Ability to translate complex data into clear, meaningful visual insights for technical and non-technical audiences.Ability to work independently and drive financial accountability within a dynamic, fast-paced environment.FinOps Certified Practitioner or equivalent is highly desirable; AI and cloud certifications, together with practical exposure to AI value tracking, are also advantageous.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH CB2026_06)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThis is a hybrid role (Employee Relations Lead and HRBP) supporting the Outsourcing Business in the UK.With a primary focus on Employee Relations, this position is responsible for providing guidance and end to end employee relations case management for policy and procedural issues across Outsourcing. The role provides oversight and guidance to more junior members of the team as needed, and will be responsible for managing employee relations issues, interfacing with leaders and managers to help establish repeatable and defendable practices in areas such as performance management, equal pay, harassment, disciplines, grievances, absence management, whistleblowing, conflict resolution and changes to terms and conditions, as applicable, and conduct rule breaches.In addition, the role will work closely with the HR Talent Advisor for Outsourcing to manage execution of segment/function-specific talent strategies to address business priorities. Partnering with Recruitment, Regional HR Delivery, Global HR Services and HR Centres of Expertise (COEs) to support the implementation of talent initiatives, validating needs for alternative approaches if needed, and staying within the scope and priorities of the global HR operating model.The role reports to the Head of Employee Relations GB and ensures ER key processes are aligned to address local needs and regulatory requirements. This role is offered on a part-time basis, working 4 days per week.The RoleEmployee Relations Responsibilities:Provide on-going guidance and supervision to the Employee Relations Specialists to ensure effective, legally compliant resolutions are established efficiently and within company guidelines and a reasonable time frame.Be the subject matter expert when it comes to ER, leading the team in best practice, case law and in line with current legislation.Handle more complex investigations/issues and escalate as needed to Legal/Compliance and Head of Employee Relations GB.Work closely with HRBPs and key stakeholders ensuring effective case management and possible prevention strategies.Provide feedback to further the development of Employee Relations SpecialistsManage workflow as needed based on capacity and arrange contingencies to arrange sufficient coverage at times of peak workload.Focus on opportunities for efficiency across lines of business and functions around managing ER issues.Identify and address issues, trends, and gaps related to areas such as hiring, onboarding, leaves of absence, time off, contractor issues.Collaborate with Employee Relations team to establish and embed employee relations processes as new policies are developed and as part of on-going process improvement efforts.Provide other support as needed within Employee Relations team for projects and peak capacity periods as well as broader HR team priorities.Educate by coaching and upskilling members of the ER team, the wider HR team, Managers and colleagues in all ER case work and employment law changes, improving performance and productivity.Be the point of escalation for any regulatory breaches, such as conduct rules or wider SMCR escalations.Prepare documentation for any employee tribunal claims and work with the Head of Employee Relations and Legal on all such cases.HRBP Responsibilities:HRBP Responsibilities:Colleague Experience & EngagementWork closely with HR Talent Advisor and assigned leadership team(s) to execute upon agreed talent strategy and workforce plans.Work closely with Talent Advisor and assigned leaders to identify and correct high-turnover situations leveraging the support of the COEs as required.Organizational Design & TransformationSupport organizational re-design/re-structure, including assisting with managing change and communications, in conjunction with Talent Advisor and Employee Relations/Compliance team.Work with assigned business leaders to plan and execute workforce reduction actions including those required to deliver synergy saving targets through restructuring, as required.Inclusion & DiversityEnsure that inclusion and diversity is promoted and underpins all HR service delivery.Talent AcquisitionCollaborate with managers and the Recruitment function on the planning and execution of workforce plans including approvals for posting and hiring and validation of open requisitions.Total RewardsPartner with Talent Advisor, Legal and COE teams to support execution of Total Reward programs including global mobility, retention requests, complex offers, benefits for offboarding.Support execution of the annual compensation review process, including validating HR Cloud data elements e.g., compensation manager hierarchy accuracy for assigned business organizations.Assist leaders and managers in compensation and level determination for applicable processes and activities.Performance and Talent ManagementWork with Talent Advisor and assigned business leaders to champion the performance review process including reinforcing the objectives and expected outcomes of the process.Work with Talent Advisor to support talent review and succession planning processes, ensuring L&D actions are in place for bench candidates.Learning & DevelopmentGuide on learning solutions that support enterprise and business strategies and enable the growth of our colleagues through a variety of possible career paths.Talent AnalyticsProvide data-driven talent and workforce planning insights that enable and guide informed decisions that progress achievement of business strategies and objectives.Manage ongoing validity of HR data, help educate on systems and reporting self-service, and support managers/ leaders on data reviews.QualificationsWhat you'll bringSignificant experience across multiple HR disciplines in large companies with proven success and focus on employee relations, HR processes, performance and talent management, and coaching of managers.Strong knowledge of current employment legislation and best practiceKnowledge of compliance areas for HR processes and programs, such as, GDPR, SMCR.Proven success working in a fast-paced, high volume, high-pressure environment.Strong collaboration and influencing skills.Creative problem solver, ability to work independently and manages through ambiguity.Strong organisational skills and demonstrates agility and ability to manage multiple priorities and resilienceStrong verbal and written communication skills and can effectively share and gather information through internal networks and relationship building.Proven ability to navigate a complex organisation, establish trusting relationships and influence without formal authority.Good data judgement and ability to use Reporting and Analytics to provide insight to talent metrics and behavioural trends for client area.The ability to support organisational design and implementation.The effective management of key requirements such as attrition, diversity ratios and pay/performance metrics.Provide insight to workforce planning, pipeline development, retention, and engagement.Drive for ResultsWhat we offer:Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life Cycle. At the heart of this, we are looking for a talented and experienced SaaS / DevOps Release Manager to join us to help expand and manage our approach, capabilities, tools, and colleagues to deliver agile release management.This role will be responsible for and lead key aspects of release management including planning, scheduling, communications, team coordination, deployment, and feature release. You will work closely with teams and stakeholders across the business including product management, engineering, and security to lead continuous release plans and establishing continuous improvement practices.The RoleAs a SaaS / DevOps Release Manager, you will :Release Management & GovernanceEstablish and manage modern release practices including quality gates, automated checks, and release readiness criteriaEnsure alignment with governance, security, and compliance requirements while minimising manual intervention through automationManage risks, dependencies, and release decisions across multiple product teamsDevOps & Automation EnablementDrive the adoption of CI/CD pipelines, release orchestration, and infrastructure automation across teamsWork directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines, GitOps, environment promotion models)Identify opportunities to replace manual release activities with automated, repeatable processesSupport teams in implementing progressive delivery techniques (e.g. feature flags, canary releases, blue/green where applicable)Tooling & Platform IntegrationCollaborate with platform and engineering teams to align on DevOps tooling, pipeline standards, and release frameworksEnsure release processes are integrated into developer tooling and platform capabilities, not operated separatelyContribute to standardisation of release patterns across SaaS productsContinuous Improvement & MetricsDefine and track DORA-style metrics (deployment frequency, lead time, change failure rate, recovery time)Drive continuous improvement through data-led insightsContribute to the evolution of ICT DevOps and SDLC practicesCoaching & Capability BuildingCoach teams on DevOps practices, automation, and modern release approachesHelp teams transition from manual, process-heavy release management to automated, flow-based deliveryAct as a bridge between engineering, architecture, and governanceQualificationsWhat you’ll bringThe essential skills/experience for this position are:Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g., team sprint) basis to customersGreat working experience of Agile, SDLC and DevOps practices to effectively fulfil the roleExperience in modern release management tooling e.g. ServiceNow, BMCManaging multiple and varied internal stakeholders and customers and cross-functional teamsContributions into wider organisational practice improvement and evolutionKnowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approachStrong working knowledge of CI/CD pipelines (e.g. Azure DevOps, GitHub Actions) and release automationExperience implementing pipeline-based release controls, automated testing, and deployment strategiesUnderstanding of infrastructure as code (e.g. OpenTofu) and environment management conceptsExperience with cloud-native SaaS architectures (preferably Azure)Familiarity with observability, monitoring, and release health metricsAbility to work hands-on with engineering teams to diagnose and improve delivery pipelinesUnderstanding of modern DevOps practices and principles (GitOps, trunk-based development, progressive delivery)Experience improving developer experience and reducing delivery friction through automationWhat we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2026_27R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe RoleLocation: Reigate / HybridReports to: Mark MamonePeer relationships: Head of Architecture, Platform & Engineering Enablement leadership, and Stack Engineering Leaders across ICTWTW is seeking a technically credible engineering leader to mature and scale engineering capability across ICT. This is not a traditional Director of Engineering role: there are no direct reports. Instead, it is a strategic, deeply technical role focused on improving engineering consistency, software delivery maturity and effectiveness across five autonomous engineering stacks. They should be capable of being hands-on, for the purposes of reinforcing their strategic direction in the space of DevEx and being credible and authentic in the face of technical professionals.The stacks have been given autonomy to improve delivery velocity. The next phase retains that autonomy while introducing the right level of shared practice, tooling consistency and technical governance. Success depends on technical depth and the ability to build consensus — influencing engineering decisions through credibility and evidence rather than formal authority, and being willing to roll up sleeves and get into technical and code-level problems when it helps move things forward.Their scope is to ensure that, across 400+ technical professionals dispersed into teams aligned to Products, they are able to reinforce modern best practices — especially in an agentic world — and bring the teams along a journey to a more consistent, modern, AI-native software development lifecycle.Key ResponsibilitiesEngineering practice & SDLC maturity: raise the quality and consistency of software design, development, testing and delivery; improve route-to-live, release management, quality gates and CI/CD; reduce manual effort where automation adds value.Technical governance & consensus: provide constructive, hands-on challenge to engineering and architecture decisions; build alignment across stacks while respecting differing product, commercial and lifecycle needs; support pragmatic technical-debt strategies.Tooling & developer experience: assess and improve developer experience; standardise and consolidate tooling where it creates clear value (including the move to GitHub as a strategic platform).AI adoption across the SDLC: drive practical adoption of AI-enabled engineering across development, testing, review, documentation and support, aligned to governance and measurable outcomes.Engineering metrics & insight: improve visibility of delivery health using frameworks such as DORA and the LinearB pilot; define WTW-specific “lighthouse metrics” that reflect real effectiveness, not activity.Shared engineering capability: reduce duplication across stacks; promote reusable components, patterns and common engineering services where appropriate.Technology EnvironmentThe environment uses, or is moving towards: C#, .NET / .NET Core, Microsoft Azure, GitHub (an increasingly strategic platform), Azure DevOps, CI/CD pipelines and automation, and engineering analytics tooling including the LinearB pilot. The candidate should understand these well enough to challenge, guide and directly contribute to engineering direction.What Success Looks LikeGreater consistency in engineering practices and stronger technical alignment across stacks.Improved SDLC maturity, better CI/CD and reduced manual effort, through the adoption of AI, automation and other mechanismsBetter developer experience and pragmatic tooling standardisation where it adds value.Clearer engineering metrics and improved visibility of delivery health.Increased reuse of engineering capability and greater adoption of AI-enabled practices.A healthy balance between stack autonomy and organisational consistency.QualificationsWhat you’ll bringThis role suits a technical CTO-style leader who succeeds through credibility, judgement and consensus rather than line authority — and who stays close enough to the methodologies associated with software engineering and where necessary, the code, to challenge, guide and, when needed, get directly involved in solving technical problems.Strong technical depth: able to hold their own with Stack Engineering Leaders and dive into architecture, code and delivery detail when it adds value.A natural consensus-builder: challenges decisions constructively, aligns strong personalities, and creates momentum without unnecessary friction.An excellent communicator who can simplify complex engineering topics for any audience.Outcome-focused, pragmatic and comfortable balancing consistency with stack autonomy.Essential technical experience across several of modern software engineering practices; enterprise-scale delivery and SDLC optimisation; CI/CD and deployment automation; cloud-native engineering; application architecture and technical design; secure, quality-led delivery; engineering metrics; technical-debt management; and AI adoption within engineering.Background & IndustryThere is no rigid career blueprint; breadth is an advantage. Relevant backgrounds include engineering, architecture, platform or developer-experience leadership; DevOps or cloud transformation; and CTO / VP / Staff Engineering roles. The common thread is solving complex engineering challenges across multiple teams and stakeholders. Experience in regulated environments (financial services, insurance, banking, consulting, enterprise SaaS) is highly beneficial given the need for governance, quality and control. Insurance experience is beneficial but not essential.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TD2025_51R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionWe are seeking an accomplished Transformation Director to join our Insurance Technology Consulting practice and play a pivotal role in shaping, selling, and delivering technology-enabled business transformations for insurance clients.This is a leadership role at the intersection of insurance domain expertise, technology programme delivery, and business development. The successful candidate is a technologist at heart who has grown into a trusted transformation leader. They can credibly shape a proposition, win the work in front of a C-suite audience, stand up a complex programme, and stay close enough to delivery to keep it on track.You will help insurers set up and deliver transformation programmes across the value chain, from core platform modernisation to data and digital transformation, spanning Underwriting, Claims, Pricing, Reserving, Capital Modelling, and Risk & Finance.This is a UK-based role with a global remit, supporting client engagements, proposition development, and delivery initiatives across multiple geographies.This is an ideal opportunity for a senior consulting or industry professional who has set up and run large technology programmes end-to-end, across the full lifecycle from proposition and sale to delivery.The RoleKey ResponsibilitiesSell Consulting Engagements Primary FocusLead and support pre-sales activities, structuring compelling, commercially attractive, and pragmatic transformation solutions for insurance clients.Partner with clients and consulting teams to understand business challenges and define credible, deliverable programme approaches.Bring gravitas and presence in front of C-suite and executive stakeholders, talking credibly about how technology programmes are set up, governed, and delivered.Develop proposals and solution narratives that articulate business value, delivery approach, cost, risk, and ROI.Own and convert multi-million-pound pursuits from proposition through mobilisation, with clear accountability for sales and revenue growth.Deliver Transformation Programmes Primary FocusProvide delivery leadership across complex, multi-workstream insurance transformation programmes, owning mobilisation, governance, delivery approach, and outcomes.Set up programmes for success: shape target operating models, delivery roadmaps, resourcing, vendor/SI arrangements, and governance structures.Guide multidisciplinary teams (business, architecture, engineering, change) through delivery, staying close enough to spot and resolve risk early.Ensure solutions meet enterprise requirements for security, resilience, scalability, and compliance, and that benefits are realised.Shape Go-to-Market Propositions Supporting ResponsibilityEvolve our Insurance Technology Consulting propositions, embedding modern insurance technology, data, and AI capabilities into market-facing offerings.Shape AI-enabled and agentic operating models for insurers, translating emerging AI capability into practical, governed, and commercially compelling transformation propositions.Collaborate with Insurance and Technology Consulting leaders to develop differentiated, outcome-led propositions.Apply practical delivery experience to help set up and de-risk transformation programmes across underwriting, claims, actuarial, finance, and risk.Contribute thought leadership and establish best practices for transformation programme design, operating models, and delivery assurance.QualificationsWhat you’ll bringExperience & Skills RequiredInsurance Domain KnowledgeStrong understanding of the insurance value chain and one or more core domains: Underwriting, Claims, Pricing and Rating, Actuarial and Reserving, Capital Modelling, Finance and Regulatory Reporting.Ability to translate insurance business drivers into technology transformation outcomes and speak credibly with both insurance business and technology stakeholders.Transformation Leadership & DeliveryTrack record of setting up and delivering insurance technology and AI transformation programmes end-to-end, covering mobilisation, governance, delivery, and benefits realisation.Deep delivery leadership across insurance platforms (policy admin, claims, billing, underwriting/pricing) and/or core modernisation, migration, and digital transformation.Fluency across delivery models and methods (Agile, hybrid, and waterfall), with the pragmatism to apply the right approach to each programme.Experience managing vendors, system integrators, and multi-supplier delivery in complex client environments.Commercial & Consulting AcumenExperience across the full lifecycle of proposition, pre-sales, solution shaping, and delivery in consulting, insurance technology, or transformation.Strong commercial and operational awareness, balancing strategic ambition, implementation complexity, delivery risk, and value realisation.Ability to build and lead high-performing multidisciplinary teams, and to grow client relationships into sustained, revenue-generating engagements.Credibility as a trusted adviser to CIOs and senior executives, connecting business ambition, technology strategy, and execution to solve complex transformation challenges.Technology Breadth (Technologist at Heart)Broad, credible technology grounding that lets you engage architects and engineers as a peer, spanning cloud platforms, application and integration architecture, APIs, data, and AI.Familiarity with modern cloud-native platforms and patterns underpinning insurance modernisation (e.g. Azure, AWS, GCP; core insurance/data platforms; API-led integration).Strong grasp of data, analytics, and AI/ML, including AI-enabled and agentic operating models, and how governed AI adoption drives outcomes.Enough hands-on depth to interrogate solution designs, delivery plans, and estimates, and to hold delivery teams and vendors to account.Leadership PresenceGravitas and executive presence, able to build trust quickly and communicate complex concepts in terms of business value, outcomes, and ROI.A well-rounded, practical leader with the credibility that comes from having genuinely set up and delivered programmes, not just advised on them.What we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com(ICTTECH TC2026_08R)]]>

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionThe DB Pensions Implementation Manager plays a central role in transitioning services for new clients into OneDB and delivering impactful projects for our existing client base. This is a varied, hands-on role combining project management and close collaboration across teams.OneDB, WTW’s blended service proposition for small to medium sized DB pension schemes, represents one of our fastest-growing areas of business in the UK. At its heart OneDB offers a ‘one-stop-shop’ approach to administration, actuarial and investment services underpinned by the latest technology. Such is the success of OneDB that, in the last year, we have won over 13 new appointments.Sitting within our Retirement business and reporting to a Senior Director, you will be responsible for ensuring all onboarding delivery milestones are met, tracking and reporting on progress in relation to data installation, payroll set up, calculation automation and admin go live readiness. Acting as functional manager for all install team members, you will work closely with our expert sub-teams across Data, Calculations and Transitions, assigning tasks to them and holding them to agreed quality standards and timescales. You will also act as the primary point of contact with the ceding administrator.In addition, you will work in close partnership with the OneDB Service Transition Programme Manager to agree the implementation project plan for each client install and will be responsible for ensuring install team deadlines are met, or where delivery is delayed, that mitigations are put in place to ensure the overall service transition is not put at risk. Whilst the Service Transition Programme Manager is responsible for managing the client relationship throughout the onboarding and early stabilisation stages, you will support them by providing transparent progress updates and supporting with client queries as necessary. You may also be asked to join client meetings from time to time to provide more detailed updates on the transition.In addition to new client onboards, you may be called upon to manage a range of projects for existing clients, such as GMP equalisation, buy-in/buy-out readiness, benefit rectification, scheme mergers, wind-ups and other pension change initiatives. In doing so, you will coordinate colleagues across multiple lines of business, together with administrators, actuaries and external partners.This role will suit someone with strong project management skills gained in pensions project delivery, ideally with experience managing administration system installations, and who enjoys the challenge of troubleshooting complex issues.Why This Role is ExcitingWork with a wide variety of pension schemesBe part of a growing team, contributing to new project areas and strategic initiativesOpportunity to develop deeper knowledge in specialist DB project areas such as actuarial valuations, GMP Equalisation and de-risking transactionsA dynamic role that blends project delivery with problem-solving and cross-functional leadershipThis role may occasionally require travel for face-to-face team, delivery and client meetings.The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements.The RoleOwn the end-to-end delivery plan for activities undertaken by the install team for each individual onboard, adhering to milestones within the implementation project plan as agreed with the Service Transition Programme Manager at outsetAssign deliverables to expert sub-teams across Data, Calculations and Transitions, holding colleagues to agreed quality standards and deadlinesAct as the point of contact with the ceding administrator, managing the flow of data and information throughout the onboard, setting the milestones and ensuring the ceding administrator delivers the data as set out in the milestones documentProvide functional direction to all colleagues involved in delivery, including non-core teams such as actuarial and P&DS, aligning workstreams and resolving competing prioritiesManage risks, issues and decisions throughout the onboard, maintaining a clear record and escalating promptly where quality or timescales are at riskReport transparently on progress at individual client level to the Programme Manager, supporting client queries and stakeholder communications as requiredProvide hands-on delivery support through implementation, transition and stabilisation to ensure a high-quality onboarding experienceWork with client consultants and internal specialists on technical requirements, particularly benefit clarificationQualificationsWhat you'll bringProven experience leading complex DB Pensions implementation and change projectsExcellent project, risk and stakeholder management skills, with the ability to negotiate and operate effectively across teamsTrack record of leading multi-disciplinary delivery teams, including colleagues who do not report to you directly, and of building strong working relationships across a businessCollaborative, self-motivated, and comfortable working with ambiguityHigh emotional intelligence with excellent written and verbal communication skillsAbility to manage a large and diverse workload while delivering high-quality outcomesStrong problem-solving skills, with the confidence to develop and challenge ideas to meet client and business needsProficient in Microsoft Excel, Word, PowerPoint, and ProjectFirm commitment to professional excellence and high-quality service deliveryWhat we offerEnjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.Equal Opportunity EmployerWe’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com]]>

We are Optimised, a team driven by passion to create a positive impact and make a real difference in the world! With offices across the UK, we pride ourselves on delivering impactful solutions to optimise the worlds transition to net zero and beyond. We recognise that the climate emergency is the greatest challenge of our generation, and we are driven both personally and professionally to be a force for positive change. We deliver a range of integrated energy and sustainability solutions spanning Carbon Impact, Utility Management and Building Optimisation that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment. As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do. At Optimised, we know that our people are our greatest asset. That’s why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We’re always looking for individuals who share our values and are passionate about making a positive impact. As we continue to grow, we need more dedicated people to join our mission. If you are driven by purpose and ready to contribute to a better future, we would love to hear from you! As the Metering Operations Manager, you are responsible for leading and managing the operational delivery of Optimised’s metering services, managing survey and installation activities to ensure work is planned, coordinated and delivered effectively from initial assessment through to completion. Reporting to the Head of Energy Management, the role sits within the delivery function and is responsible for how metering work flows through the business on a day-to-day basis. This includes managing survey activity, coordinating installation delivery, and ensuring work progresses in a structured and efficient way across multiple projects and clients. The Metering Operations Manager provides leadership and direction to both project management and engineering roles within the team, ensuring resources are effectively structured, supported and aligned to deliver high-quality outcomes across multiple concurrent projects. Application of a practical understanding of metering systems, communication protocols (such as Modbus, M-Bus and BACnet) and their interaction with building systems will successfully support effective operational planning and delivery. The role also works alongside governance and administration teams to ensure that metering activities are completed in line with industry processes and internal standards, resulting in compliant, fully operational and data-ready metering systems. Acting as a key operational interface for strategic customers, you will help to align delivery approaches with client requirements and support the consistent and effective delivery of metering programmes. Job requirements • Strong experience within the sub-metering, energy services or building services sector an advantage, • Electrically biased background, with relevant experience in electrical installations, metering or building systems, • Understanding of metering systems and communication protocols (e.g. Modbus, M-Bus, BACnet), • Experience or awareness of BEMS and their interaction with metering systems, • Good understanding of metering delivery, including survey, installation and commissioning, • Experience managing operational delivery within a field-based or project-led environment, • Ability to coordinate multiple workstreams, resources and delivery programmes effectively, • Experience managing or supporting operational teams, including survey or engineering resource, • Strong organisational and planning skills, with the ability to manage delivery pipelines and priorities, • Experience working with customers to align delivery with requirements and expectations, • Strong communication and stakeholder management skills, • Commercial awareness, with an understanding of cost, efficiency and delivery impact, • Proactive, accountable and delivery-focused approach, • Eligibility to work in the UK Job responsibilities • Manage day-to-day operational delivery of metering activities, overseeing surveys and installations, prioritising work, aligning resources to demand and ensuring responsiveness to changing project and client needs., • Provide structured oversight across multiple concurrent projects, ensuring delivery stays on track by proactively identifying risks, bottlenecks and conflicts, and implementing corrective actions to maintain timelines and client requirements., • Act as operational lead across the end-to-end metering lifecycle, overseeing survey and installation outputs to ensure accuracy and usability, applying practical knowledge of metering systems (including protocols such as Modbus, M-Bus and BACnet) to support planning, decision-making and workflow improvements., • Maintain awareness of metering integration with wider building systems and data platforms, ensuring solutions support downstream data and operational requirements., • Translate operational and technical requirements into practical, commercially viable delivery plans, driving continuous process improvements to enhance efficiency and consistency., • Act as the project management lead, extending operational support to project management capability across delivery., • Apply commercial awareness to assess the business impact of delivery decisions, supporting cost control, margin performance and operational efficiency., • Serve as a senior operational contact for key clients, supporting delivery, managing escalations and ensuring consistent service across programmes., • Build and maintain strong relationships with internal and external stakeholders, acting as a key interface between clients and delivery teams while managing expectations throughout delivery., • Collaborate with governance and administration teams to ensure metering activities comply with industry processes and internal standards, delivering fully operational and compliant systems., • Monitor and report on operational and financial performance, providing clear updates on progress, risks and efficiency, and identifying opportunities to improve delivery and resource utilisation., • Manage survey resources and coordinate shared engineering teams, ensuring capacity aligns with demand., • Ensure all metering activities comply with health and safety policies, reinforcing safe working practices, setting expectations and intervening where standards are not met., • Lead and develop project management and engineering teams, building a high-performing function aligned to metering objectives., • Ensure the team is effectively structured, resourced and developed to support current delivery and future growth. As well as our values led and inclusive culture, we also have a great benefits package: • Competitive starting salary within an Industry benchmarked banding, • 25 days annual leave increasing to 28 days with length of service (+ bank holidays), • Option to buy / sell up to 3 days holiday each year, • Contributory pension scheme (5% Matched), • Life insurance, • Private medical insurance, • Enhanced family leave policies, • Award-winning employee assistance helpline and online GP service, • Cycle to work and EV car scheme, • Annual railcard, • Annual flu jab and eye test, • A professional development and sustainability allowance, • 2 x sustainable holiday travel days, • 1 day off paid each year to volunteer for a charity of your choice, • Up to one professional membership fee paid for by the Company each year, • Reward for introductions scheme We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use. #J-18808-Ljbffr

Ready to find the right role for you? Account Based Marketing Market Research Executive Salary: £30,000 dependant on experience plus bonus and other Veolia benefits Hours: 40 hours per week Location:Hybrid working in our Cannock office When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment and contribute to our inclusive culture. • 25 days of annual leave, • Access to our company pension scheme, • Discounts on everything from groceries to well known retailers, • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to, • One paid days leave every year to volunteer and support your community, • Ongoing training and development opportunities, allowing you to reach your full potential, • Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards., • Accountable for supporting the ABM Manager in the delivery of the ABM strategy., • Conduct comprehensive research of high-value target accounts, key stakeholders, competition and the offering to ensure communication resonates with the right decision makers., • Develop in-depth insights reports for key accounts including comprehensive stakeholder mapping and individual persona development., • Prepare research recommendations and strategic insights for campaign development., • Work with the communications to utilise media resonance and social listening tools to gather insights for ABM campaigns., • Support in the execution of multi-channel ABM campaigns across current marketing automation software., • Utilising full Marketing tech stack., • Collaborate with cross-functional teams, including wider marketing, business development, policy and technical to ensure alignment and maximise the impact of ABM initiatives., • Ensuring the alignment of messaging, content and delivery channels, as well as managing expectations of projects and working to a deadline to support the team and wider business., • Responsible for relationship building and nurturing across target accounts to deliver marketing qualified contacts., • Ensuring all Marketing generated data is managed legally and appropriately, • Ownership of personal development plan to self-develop in marketing and professional skills, ensuring you are keeping on top of your specialism and up-to-date on prospect news and new trends in the marketing industry., • Responsible for establishing relationships across the business units that ABM directly links into, • Responsible for becoming a key point of contact for wider stakeholders outside of senior leadership teams, • Responsible for developing progressive rapport with designated business development leads, • Responsible for keeping on top of sector trends and developing relationships with customers when marketing opportunities arise, • Responsible for GDPR managed data to utilise in campaigns, • Marketing experience, preferably in a B2B environment - essential, • Proven track record of cross-functional working - essential, • Integrated marketing - essential, • Market Research - essential, • Market intelligence and competitive analysis - essential, • Research methodology and insights driven generation - essential, • Stakeholder mapping - essential, • Project management - desirable, • Account management - desirable, • Salesforce & Marketing Cloud experience - desirable, • Brand marketing - desirable We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We're determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it's their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too. #J-18808-Ljbffr

We have a fantastic opportunity to join our Governance and Pensions Solutions (GPS) team as a Governance and Pension Solution Consultant . The successful candidate will be working with some of the most prestigious clients in the industry, helping to deliver our exciting growth strategy, within a collegial environment whilst maintaining a healthy work-life balance. Ever increasing levels of pensions governance, coupled with employers reducing their in-house pensions resource, mean that high-quality pensions management services (trustee secretariat, governance and pensions outsourcing services) are in demand. GPS is one of the UK’s leading providers of these services. This exciting role is part of a team providing exceptional support to a portfolio of clients and would suit an all-rounder with either a consulting or operations background. The successful candidate will have a strong occupational pensions background, coupled with excellent communication and organisational skills – they must also be able to build strong relationships with clients and stakeholders and contribute to the growth of the business. The successful candidate will work closely with colleagues in other parts of the business to ensure a high standard of client care and the development of client relationships to a trusting partnership. GPS is a key growth area within our Outsourcing function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world’s leading organisations. The location for the role is flexible, with travel requirements driven by client requirements. The Role • Providing lead consultants with support on a portfolio of clients, including secretarial, governance and outsourcing services., • Attending client meetings on a regular basis, assisting on governance matters and undertaking minute-taking, • Providing support to the wider consulting teams on ongoing and ad-hoc client work, • Delivering agreed workstreams, • Adhering to agreed service standards and fee agreements / budgets, • Ensuring that client billing is completed on time across your own portfolio of clients What you’ll bring • Previous experience within DB, DC or hybrid pensions, • Previous secretariat and governance experience, • Strong technical knowledge of governance and pensions consulting experience, • Ability to work in a fast-paced organisation, • Exceptional organisational skills and an ability to effectively prioritise work across multiple client relationships, • Experience of and a passion for managing member cases such as discretions, S125s, IDRPs advantageous., • Flexibility with the ability to work under tight timescales without diluting the quality of work, • Commitment to professional delivery and exceptional service, • Strong influencing skills, • Excellent communication skills, • Excellent written skills. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (OGB2) #J-18808-Ljbffr

Job description Vehicle Technician (Mechanic) - Kia Coulsdon £60,000 OTE (uncapped earnings) Experienced Technicians are eligible for welcome bonuses totalling £2,500* Time to switch up a gear? Be part of something better. Enjoy support that's second to none as a Vehicle Technician (Mechanic) at Group 1 Automotive. With training at some of the best facilities in the industry, you'll learn new skills while becoming an expert. And best of all, you'll be part of a fun, friendly team that will support you every day. • Enjoy 33 days of annual leave (including bank holidays) to rest and recharge, • Save money every day with our exclusive retail discounts, • Drive a great deal with discounts on new and used cars, plus servicing offers, • Plan for the years ahead with our company pension scheme, • Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter, • Commute for less with our cycle-to-work scheme, • Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily, • Make a difference with a paid day to volunteer in your community, • Invest in your future with our company share purchase plan, • Earn financial rewards when you refer a friend to join the team, • Keep learning and growing with our training and development opportunities for everyone., • Life assurance with the option to increase cover, • Perform high-quality vehicle maintenance and repairs, following manufacturer standards and guidelines to ensure reliability and safety, • Conduct thorough inspections of vehicle components to assess wear, damage, or required replacements, • Provide expert technical advice to customers when necessary, ensuring clear and professional communication, • Maintain exceptional customer service standards, fostering trust that leads to repeat business and referrals, • Collaborate effectively with the service reception team and workshop control for seamless workflow and customer satisfaction, • Offer support and guidance to fellow Technicians in the workshop, promoting teamwork and knowledge sharing, • Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you., • NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent qualification, • Experienced Level 2 qualified technicians with a dealership background are encouraged to apply, • Thorough understanding of vehicle safety standards and guidelines, • Strong problem-solving skills, ensuring accuracy in all aspects of work, • Proven ability to meet efficiency targets while maintaining a keen eye for detail, • Ability to collaborate and contribute positively within a team environment, • A current valid MOT licence is advantageous but not essential, • Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism *Terms & Conditions; Welcome bonus is available to Level 3 qualified technicians. You will receive £1,000 sign-on bonus payable after 30 days of employment, a further £500 after 90 days, and a final payment of £1000 after 6 months. Further T&C's apply. #J-18808-Ljbffr

Lloyd Recruitment Services is working with a well-established construction business in East Grinstead, who are looking to recruit a Warehouse Operative to join their team on a permanent basis.This is a varied role, ideal for someone who enjoys being hands-on and supporting the day-to-day running of

What's In It For You? Guaranteed hours –stability you can rely on Paid training & career development – grow your skills with us Supportive team vibes – you'll never be on your own Stream (formally Wagestream) – access your pay when you need it More fantastic benefits here - www.

You'll use your own car to travel between customers, with business mileage paid to help cover your fuel costs.

Sleep-ins are paid in addition.

We are seeking an experienced Reach truck and Counter Balance forklift driver to join our warehouse team in Crawley, West Sussex.The job involves manual handing of products along side of forklift operating.The candidate should have a knowledge of warehousing and be able to use a handheld scanner for

Residential Childcare Support Worker.We're currently recruiting experienced Residential Childcare Support Workers and also welcome applications from people passionate about making a real difference to young people.Apple Orchard operates five rural homes across Surrey and West Sussex, providing safe,

Job Description Part-Time Support Worker roles (15 hours per week) /n £12.Hour, sleep-in duties required when needed & not guaranteed /n Locations: Bridgnorth & Telford /n Joining bonus £200 (T&C's £50 on completion of onboarding, £150 on completion of 6 months probation) /n We support

Job Description Be part of making lives better as a Night Support Worker at Martham House in Redhill and experience what delivering great healthcare should feel like.Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with intellectual disability,

Job Description First impressions matter.As a Night Receptionist you play a pivotal role in setting the tone for every interaction.You are the first face and first conversation visitors to Farmfield Hospital in Charlwood will experience.Your warm and friendly personality will shine through as you g

Job Description First impressions matter.As a Part-time Receptionist you play a pivotal role in setting the tone for every interaction.You are the first face and first conversation visitors to Farmfiled Hospital in Charlwood will experience.Your warm and friendly personality will shine through as y

Senior Residential Support Worker.Company : Area Camden Contract:.Full time, Permanent Specific Hours : 08:00am-20:00pm (12 hour shifts) Salary : £34,660.Greater London (Covering Area Camden homes in Camden, Haringey & Islington) (Please note, it is essential that all candidates have relevant exper

Are you an experienced Support Worker ready to take the next step in your career? Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity We are looking for a Senior Residential Support Worker to join a children's residential care home in Wo

Work Strata are hiring warehouse operatives for our well-known engineering client based in Eye, Suffolk.Successful candidates' daily responsibilities will include working to company procedures, assisting in the packing and shipping process, transporting stock around the warehouse using delivery cage

Residential Support Worker Company: Apple Orchard Location: Crawley, West Sussex Contract: Full Time, Permanent Specific Hours: 40 hours per week - shift pattern Salary: Up to £32,623.What We Offer: Competitive salary and sleep-in allowances (£35 per night, typically one per week) Every other

Volunteering Days: Paid time off to give back to your local community. Start date: October 2026 \n \n \n \n \n \n \n \n \n What’s in it for you \n \n \n • Competitive Salary: Rising after 8 months, plus an uncapped monthly commission scheme \n \n \n • Online GP: Access to a private G

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same.

Paid holiday and leave entitlements.

Seeking an administrator with previous school or education admin experience for a temporary-to-permanent role, working part-time during school term times.

Provides a professional welcome and administrative support as the first point of contact for visitors and callers in a manufacturing company.Manages front desk activities, correspondence, and supports the Sales department.

Guaranteed £2,000 salary uplift within your first year.One-off approval bonus of 5% of salary.Up to 10% annual performance bonus.Full-time, Monday to Friday, 9am-5pm.