Host / Hostess
1 month ago
London
Position: Host/Hostess
Location: Louche Soho, 5 Greek Street, London W1D 4DD
Reports to: Venue Manager
Employment Type: Full-time/Part-time About Louche Soho
Louche Soho is a dynamic and lively bar in the heart of London’s Soho, renowned for its live music, stylish décor, and vibrant atmosphere. We are seeking a personable and organized Host/Hostess to be the welcoming face of our venue, ensuring guests have an unforgettable experience from the moment they arrive.
Job Overview
As the Host/Hostess, you will be the first point of contact for our guests, responsible for greeting them warmly, managing reservations, scanning IDs for entry, and coordinating seating arrangements to optimize the flow of service. You will work closely with the bar and floor staff to ensure all guests are seated comfortably and receive exceptional service.
Key Responsibilities
Greeting Guests:
Warmly welcome guests as they arrive, check reservations, and manage the seating plan to ensure a smooth flow throughout the venue.
ID Scanning:
Scan guests’ IDs as required, ensuring compliance with licensing regulations. Verify age and provide wristbands or appropriate markings for entry after 9 pm.
Managing Reservations:
Handle phone calls, emails, and online bookings for reservations. Keep track of the reservation schedule and communicate with the bar and management team to ensure guest needs are met.
Seating Coordination:
Efficiently organize seating for guests, ensuring all areas are optimally filled while maintaining an enjoyable atmosphere. Adjust seating plans based on guest flow and reservation timing.
Customer Service:
Address guest inquiries, concerns, and special requests in a professional and friendly manner. Maintain a calm and organized demeanor during busy periods.
Assisting with Event Guests:
For special events, manage guest lists and coordinate with security or event planners to ensure smooth entry and seating.
Communication:
Maintain clear communication with bartenders, servers, and managers to ensure timely service and respond to guest needs quickly.
Venue Atmosphere:
Help maintain the ambiance by ensuring the front-of-house areas are tidy, and the seating layout remains organized.
Requirements
Experience:
Previous experience as a host/hostess in a bar, restaurant, or hospitality environment is preferred but not essential.
Skills:
Excellent interpersonal and communication skills, organizational abilities, and the capacity to multitask in a fast-paced environment.
Appearance:
Maintain a professional, well-groomed appearance that reflects the high standards of Louche Soho.
Customer-Oriented:
A friendly, approachable demeanor with a passion for delivering outstanding customer service.
Tech-Savvy:
Basic knowledge of ID scanning devices and the ability to operate them efficiently. Training will be provided.
Team Player:
Ability to work collaboratively with the bar, floor staff, and management to ensure seamless operations.
Benefits
Competitive hourly wage
Opportunity to work in a vibrant and exciting venue
Staff discounts on food and drinks
Training and opportunities for career advancement
