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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service. Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours. Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the world's largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning. We are looking for a passionate Guest Experience Expert Receptionist to join our wonderful team at Hanbury Manor. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too. Job summary: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts Receptionist take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. Key duties include: Process guest check-ins, assigning rooms and activating room keys. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns. Answer, respond to and process all guest calls, messages, questions or concerns. Give guests information and directions regarding property and local areas of interest. Process check-outs and resolving any disputed charges. Process payments and room charges, as well as cashing guests' personal and traveller's cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures. What we're looking for A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift. What is in it for you? You'll be supported in and out of the workplace through: Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf Length of service rewards Monthly/yearly recognition schemes Extensive training both internally and externally World-class career opportunities internationally within Marriott hotels tailored to your specific needs Heavily discounted room rates for you & friends and family Professional learning and development opportunities Complimentary meals on duty Complimentary dry cleaning - we want you to look smart and well-groomed at all times Complimentary use of Gym - because your well-being is important Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations Pension scheme Cycle to work scheme Access to major high street discounts so you can treat your friends and family Come and join us today, and become part of the Marriott family. #LI-BR1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Key responsibilities of the role include: Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and associate satisfaction while maintaining the operating budget. The role overseas Housekeeping in a complex hotel operation in a grade 2 listed building. Professional attributes, skills & experience: Experience • 1 year in a similar role. Basic Computer Skills, • Uses basic computer hardware and software (e.g., word processing software, Internet browsers, etc.). Mathematical Reasoning, • Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension, • Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension, • Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing, • Communicates effectively in writing as appropriate for the needs of the audience. What we can offer you: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self. Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days Attractive Bonus plan Complimentary private medical via AXA 50% discount on Food & Beverage Childcare Vouchers Length of service rewards Monthly/yearly recognition schemes Extensive training both internally and externally World-class career opportunities within Marriott hotels tailored to your specific needs Heavily discounted room rates for you & friends and family Professional learning and development opportunities Complimentary meals on duty Complimentary dry cleaning Complimentary use of facilities - Gym, pool, steam, sauna - because your wellbeing is important Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations Enhanced pension scheme Life assurance Competitive car lease schemes Cycle to work scheme Access to major high street discounts so you can treat your friends and family Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #LI-BR1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT