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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

In addition to Postman’s pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Postman will not pay fees

Mobile Cleaning Operative – Dartford – £13.We are currently recruiting for a reliable .This is an excellent opportunity for an experienced .Monday to Friday work with no weekends.Mobile Cleaner / Cleaning Operative.Dartford and surrounding areas.Monday to Friday, 07:30/08:00 – 16:30 (8-ho

You will work closely with Sales, Product, and Customer Success teams, providing technical expertise and guiding customers to leverage the Postman platform effectively.

Pertemps Reading are looking for a Van Driver to work for one of their clients based in Bracknell.This is a temporary on-going position.As a Van Driver, you will be responsible for:.Delivering stationery and office equipment (30 to 40 drops/shift).Maintaining excellent customer service.Loading and u

Postman is seeking an Account Development Representative to drive business development for strategic and enterprise accounts in Greater London.

Join our award-winning school cleaning team.We’re proud of our award-winning service, recognised with:.ASSIST-FM Contribution to Cleaning Award - 2022.APSE Building Cleaning Innovation Award - 2023.Building Cleaning Most Improved Performance Networks Award – 2024.ASSIST – FM Contribution to Cl

A leading technology company based in London is seeking an Account Development Representative who speaks French.The candidate will work with various teams to identify and foster new business opportunities, ensuring to meet strategic targets.Required qualifications include 1-2 years of experience in

Job title: Public Area Cleaner Rate of Pay / Hours: 12.Type of Contract: Permanent position Location: Malmaison Reading.Working behind as part of the Housekeeping team you will ensure all public areas within the hotel are cleaned on a daily basis.You will have an eye for detail and naturally h

In addition to Postman’s pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Postman will not pay fees to a

Please note that salary will be pro-rated for part-time and term-time hours.We have an excellent opportunity for a number of cleaning positions available across East Dunbartonshire within our Education and Corporate estate.There are a variety of full time and part time positions, including morning a

Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman. In addition to Postman's pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including f

With over 25 years' experience, and more than 250 care homes and hospitals, Barchester healthcare is one of the largest care home providers in the UK.Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we're continually growing and improving

A leading API platform company in Greater London is seeking an experienced Engagement Manager to oversee strategic accounts and drive customer success.You will partner with Account Executives to translate strategies into structured programs, focusing on measurable outcomes.Ideal candidates have over

Postman offers a comprehensive benefits package, including full medical coverage and flexible PTO. Postman is hiring for a role in order processing located in Greater London, United Kingdom.

Postman does not accept unsolicited headhunter or agency resumes; Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman. In addition to Postman’s pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborati

Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're looking for reliable, detail-focused team members to take care of our accommod

Postman is seeking a detail-oriented individual for a role focused on creating quotes and order forms to support sales deals.

As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an.When it comes to keeping your site spick and span, we will need you to bring your 'A' game.We love to entertain! It's in our DNA!.We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Are

In addition to Postman's pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Postman will not pay fees to

As a Cleaner for Tenpin, you will be responsible for ensuring our Customers have an.When it comes to keeping your site spick and span, we will need you to bring your 'A' game.We love to entertain! It's in our DNA!.We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Are

Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman. In addition to Postman’s pay‑on‑performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including

Cleaner - Levington Court, Lowestoft.Hours: 15 hours per week; Permanent.Are you looking for a part-time cleaning role?.We have a great opportunity to work as a Cleaner in our extra care setting, Levington Court, Lowestoft, Suffolk.We're looking for someone who takes pride in creating clean, welcomi

Postman will not pay fees to any third‑party agency or company that does not have a signed agreement with Postman. Postman does not accept unsolicited headhunter or agency resumes. Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement

Day and night shifts, 4-on/4-off (guaranteed 48 hours), Monday – Friday (guaranteed 50 hours).Enjoy consistent hours, paid annual leave, and the backing of an established company that values its Drivers.Carrying out deliveries and collections of air freight and specialist goods for a range of

Postman is seeking a Sourcer to join their EMEA Talent Acquisition team in London. Postman values in-person collaboration and offers strong benefits including medical coverage, flexible PTO, and a supportive work culture.

Jean Touitou, is a renowned French label known for its minimalist and timeless designs.Initially celebrated for its classic raw denim jeans, the brand has since expanded to offer a full collection of clothing and accessories for both men and women.The brand is recognized worldwide for its dedication

Assistant Sales and Marketing Manager – Japanese Speaking.Euro London Appointments is delighted to be supporting one of our long-standing clients, a global trading specialist, as they expand their sales and marketing team.We placed a fantastic candidate with them last year, and thanks to continued

Test Equipment Engineer - Commissioning.Overview -Test Equipment Engineer - Commissioning.A Test Systems Commissioning Engineer is required to support a significant programme of new test equipment deployment within a high-technology engineering environment.The role focuses on commissioning complex t

Join a leading space and satellite communications company – Farnborough, Hybrid Working Model.This innovative space technology business is developing next-generation satellite payload and communications platforms, delivering high-performance solutions for global connectivity.The team are now looki

KO2’s client is hiring a founding test and compliance engineer to take full ownership of testing and validation within a brand new, high performance manufacturing facility in Reading.This is a key, early hire where you will define how testing and compliance is done from day one, with the goal of h

We’re building the hardware foundation for next-era computing.Plessey is a world-leading technology company driving the next generation of photonic devices and systems.With over 70 years of innovation, we combine research, materials science, process engineering, and manufacturing under one roof.We

Do you enjoy working hands-on with mechanical systems out in the field?.Looking for a role where no two days are the same, and where your expertise genuinely makes an impact?.Ready to travel, develop your skills, and be well rewarded for your time and effort?.Field Service, Mechanical Engineer.This

We are seeking an experienced Performance Testing Engineer with deep expertise in LoadRunner to join our team.The ideal candidate will have 10-12 years of professional experience with a strong focus on performance testing and engineering, demonstrating mastery in LoadRunner scripting, test execution

Tonne Van Driver Make a Real Difference.Are you ready to drive change and help a leading UK charity make an impact? Were looking for a motivated 3.This isnt just a driving job its a chance to support communities, deliver hope, and be part of something bigger.Every mile you drive helps us raise vit

Job Description Cash Allocations & Account Reconciliations Assistant Salary: £30,000 + 25 days holiday + pension Location: Reading Contract Type: Permanent Working Pattern: Full-time Office Attendance: 4 days in the office, 1 day working from home About our client Our client is a multi-site U

Van Driver Day Shifts North Weald, Epping Start Times: 07:0008:00 | Average 10-hour shifts We are currently seeking reliable and motivated Van Drivers to join a professional and well-established logistics team on consistent day shifts.Pay & Benefits Guaranteed minimum 8 hours pay per shift Regul

Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Due to our continued growth, we now have an exciting opportunity for a part-time Cleaner to join our business working in a retail environment in .Experience is preferred but not essen

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What Youll Be Doing Working as part of a team providing excellent customer service wherever there is interaction with one of our customers Customer communication management is utilised to drive Store sales Ensure a working and effective quote bank is maintained All sales opportunities and large-scal

Assistant Sales Manager Global Fashion Sourcing Home and Fashion | UK-Based | International Travel Ready to help shape the next big thing in Home? Were hiring an ambitious and commercially minded Assistant Sales Manager to join a fast-growing global sourcing business working with leading fashion ret

Van Driver Location: Exeter, Devon Temporary to Permanent gap personnel are recruiting for a Van Driver (3.This is a hands-on, rewarding role that makes a real difference to people's lives by providing essential healthcare equipment to support independent living.You'll be responsible for the deliver

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