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  • Housekeeping Supervisor
    Housekeeping Supervisor
    12 hours ago
    Full-time
    London

    Summary: Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1) Responsible for meeting or exceeding all KPIs that are directly influenced by this role. a) Achieving ratings/targets that are set by the company. 2) Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3) Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4) Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 5) Directs, coaches, supports, supervises, and evaluates the performance of all direct reports. 6) Manages the assignment of duties, responsibilities, and workstations to his/her staff. 7) Observes and evaluates staff and work procedures to ensure quality standards and services are met. 8) Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS 9) Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 10) Will be responsible for auditing crew timecards, with the guidance of Housekeeping Manager 11) Attends meetings, training activities, courses and all other work related activities as required. 12) Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 13) Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 14) Responsible for Sanitation Logs and SQM Logs. 15) Perform inventories of linen, amenities etc. once a month or as often as needed. 16) Conduct /oversee on-the-job training with new hire subordinates or employees on cross training. 17) Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 18) Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 19) Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 20) Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Delivery Driver
    Delivery Driver
    2 months ago
    £12.5–£16.5 hourly
    Full-time
    Potters Bar

    Job Description: Position Type: Two-Person Crew (Driver & Porter or Two Drivers) - Must Have Your Own Crew Member When Applying Applications must be submitted as a team of two individuals—either one driver + one porter or two qualified drivers. About Us We pride ourselves on delivering excellent customer satisfaction. What You’ll Do (As a Crew) Deliver heavy appliances such as washing machines, fridge-freezers, and other electrical appliances. Unpack and inspect items and take photos upon delivery. Install appliances (“Wet Connections”) – full training provided. We Will Provide (per Crew) Mercedes Luton van Hand-held terminal Fuel card Uniform and other daily essentials Insurance cover for the driver (see requirements below) All items must be returned to the depot at the end of each day. Daily Duties Inspect your vehicle using our Samsara app Load your vehicle safely Transport appliances to customers’ properties Uninstall existing products when required Install new appliances in accordance with industry regulations Bonuses & Additional Earnings Daily 5★ Performance Bonus: £27.50 per day after completing 30 routes (up to £660 extra per month) Tips Who Can Apply UK residents with the right to work Teams of two: one driver + one porter, or two drivers Applicants must apply together and will be assessed as a unit What You Will Need (per Role) Both Crew Members: Great customer-service skills Desire to go the extra mile and strong resilience Driver: Valid UK driving licence (clean for at least 1 year) No more than 6 penalty points and no drink/drug driving convictions Aged 21 or over Porter (if not a second driver): Physically able to lift very heavy products up/down stairs Aged 18 or over Future Development Successful crews will be progressed toward becoming fully qualified electrical appliance installers, with both in-class and on-the-road training. Training Paid training for both crew members (6 days total; paid on completion of all days). Pay Schedule Weekly pay on Fridays Two weeks in advance initially, then weekly thereafter Summary As a cohesive two-person crew, you’ll be jointly responsible for transporting, unloading, and installing electrical appliances while delivering exceptional customer service. Your combined skills will ensure timely deliveries, safe handling of heavy products, smooth installation preparation, and a top-tier customer experience. Join us to provide quality service and advance together toward roles as electrical appliance installers and supervisory positions. Job Types: Full-time, Part-time, Permanent Starting Pay: Mondays: £13.00 ph Tuesday–Friday: £12.50 ph Weekends: £13.50 ph Expected Hours: 32–72 per week Benefits: On-site parking Progression to preferred supplier rates (£17–£19 ph) Further progression into driver supervisor roles Schedule: Monday to Friday Weekend availability (at least 2 weekends per month, or one day each weekend) Application Questions Are you applying as a team of two? If so, will you be one driver + one porter or two drivers? Please provide your co-applicant’s name and role. This job involves very heavy lifting—do both of you deem yourselves physically able? Driver applicants: Do you hold a valid UK driving licence (clean for ≥1 year, ≤6 points, no drink/drug convictions, aged ≥21)? This role is a subcontractor position; you’ll handle your own taxes. Are you comfortable proceeding on that basis? Are you willing to work at least two weekends per month (or one day of each weekend)? Can you both commit to delivering a 5★ customer experience, regardless of circumstances? Job Types: Full-time, Part-time, Permanent Benefits: On-site parking Application question(s): This job involves very heavy lifting, do you deem yourself physically able? This role is a subcontractor role with pretty much guaranteed work, but you will be responsible for paying your own taxes. Are you ok to proceed on this basis? We want candidates that are willing to work on weekends too. At least 2 weekends per month, or 1 day of each weekend per month. Are you willing to work on weekends? Customer service is everything to us, so we only want the best candidates that are willing to go the extra mile to provide an exceptional customer experience. Are you able to deliver a 5* service to all of our customers, regardless of how difficult a situation can become? Are you a minimum of 23 years old with a clean UK drivers license for a minimum of 1 year, with no previous drink or drug convictions, and no more than 6 points? Are you applying as a team of two? If so, will you be one driver + one porter or two drivers? Please provide your co-applicant’s name and role? Work Location: In person Reference ID: DRIBASPB

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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    4 days ago
    Full-time
    London

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Supervisor
    Supervisor
    2 months ago
    £15–£16 hourly
    Full-time
    St Giles, Camden

    We have a full-time position within our outlet at Seven Dials Market- one of London's most beautiful and vibrant food halls. WHO WE ARE: Yum Bun is an award winning independent food business established in 2010 two street food kitchen outlets in central London. We care about our team as much as we do our product - which is a lot (!) we’ve been awarded TIME OUT 13th best street food company in London and EasyJet Magazine ‘Top Ten in Europe’. THE PERSON WE ARE LOOKING FOR: We’re looking for an energetic, hands-on Supervisor to help lead our fast-paced restaurant team. As a key member of the management crew, you’ll ensure every shift runs smoothly — delivering great food, excellent service, and a clean, friendly environment. WHEN? The earliest shifts start at 8am and the latest shifts end by 11:30pm. THE ROLE: You will be supporting the manager to lead the team in handling very busy quick paced services in our street food kitchen. We are a small team and you will be trained to work in all aspects of food preparation and front of house service in addition to your supervisory role. Key Responsibilities • Supervise daily restaurant operations and team performance, • Lead and motivate team members to deliver top-quality customer service, • Ensure food safety, hygiene, and company standards are consistently met, • Handle inventory checks, and stock ordering, • Support training and development of new team members, • Deal with customer queries or complaints professionally and efficiently, making sure every customer leaves happy About You • Previous experience in a supervisory or team leader role in food service or hospitality., • Strong communication and leadership skills, • Ability to work under pressure and stay positive during busy periods, • Reliable, punctual, and hands-on attitude, • Flexibility to work evenings, weekends, and holidays as needed WHAT WE OFFER: Training and development within a positive dedicated team. Work / life balance Growing Independent business with potential for career progression Quality product and company values Free meal on shift HOW MUCH? The hourly rate is £15 per hour while on training and will increase to £16 when fully trained.

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