Are you a business? Hire production candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
2 x QC Analysts required, based in Teesside on a permanent basis. Requiring proven industrial experience of analytical chemistry including HPLC or GC. Title: 2 x QC Analysts Location: Cheshire West Salary: £27,000 - £28,000 (dependent on experience) Employment Term: Permanent SRG are working...
To work with the production team as a coordinator to. ...
... management of any rejection of raw materials or finished products • Working on fast paced ... Shift Pattern: • 2 Shift Rotation Monday to Friday 7am - 3pm and 3pm - 11pm Pay Rate: • 2 Shift ...
... anything between 4pm and 9pm at night To Apply, send an up-to-date CV.
In this role, you will directly assist the production manager with various clerical duties to ensure seamless operations. Responsibilities include, but are not limited to: * Providing general ...
Central Employment is working with a leading Food Manufacturing business in the Teesside area, they are looking for a Production Manager to join the business. The ideal candidate will have ...
Fast paced production environment Some of the Fantastic Benefits we offer: * Medical Cash Plan - Including Health Screening, dental cover, chiropractor and much more * Discount off wellbeing and ...
To support the Head of Finance and Vice Principal (Finance and Registry) by producing accurate and timely financial information and analysis for the production of the group management accounts pack
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Lead, motivate, develop and performance manage the Financial Accounts team. * Production of statutory accounts for the different legal entities within the group, ensuring that they incorporate all ...
Our Client: Our Client is part of a well-established International group, designing, developing and manufacturing cutting-edge components that are supplied into a global industry. As a global ...
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NES Fircroft is recruiting a Project Engineer (Instrumentation) on behalf of ConocoPhillips based at their terminal in Teesside. This is a long-term (2 year) contract opportunity. 37.5hrs per week (overtime available). Excellent rates and bonuses. The ConocoPhillips Norsea Terminal, located in...
Manufacturing Readiness Manager Our client has the vision to support the planets continued transition to sustainable energy, is this something you have the desire and drive to be part of? Bringing to Teesside the UK’s first scale up plant and full-scale Lithium refinery, our client is looking ...
About Material Evolution Material Evolution (Mevo) is the future of materials. Today, cement contributes 8% of total global emissions which is why Mevo is on a mission to rapidly and radically decarbonize the £500bn cement industry. Having raised £15m in Series A funding in summer ’23 and with ...
NRL are working with a leading Tier 1 Building Services contractor who require a number of Electrical Supervisors to join their team on a permanent staff basis, offering career progression and longevity. Our client is involved with the most prestigious of projects in Teesside, the North East and ...
Provides a comprehensive analytical service, testing intermediates, products and raw materials in line with customer demand and business requirements. Identify ways to improve material flow through the lab to aid reduction in turnaround times and reduce costs, whilst still adhering to corporate q...
NES Fircroft is recruiting a Shutdown Mechanical Project Engineer on behalf of ConocoPhillips based at their terminal in Teesside. This is a long-term (2 year) contract opportunity. 37.5hrs per week. Excellent rates and benefits. The ConocoPhillips Norsea Terminal, located in Teesside at the m...
VEDA's Middlesbrough office is looking for Civil CAD Technician to join our infrastructure team. A right candidate will be able to/Have experience in: Develop concept ideas into drawing detailsDevelop and draft engineering drawings – General Arrangements, Longitudinal Profiles, DetailsBe respon...
Our client an industry leader in their field are currently looking for a Compliance Engineer with knowledge of PUWER legislation to work at their site in Hexham. Please make an application promptly if you are a good match for this role due to high levels of interest. The Role To Provide support w...
2 x QC Analysts required, based in Teesside on a permanent basis. Requiring proven industrial experience of analytical chemistry including HPLC or GC. Title: 2 x QC Analysts Location: Teesside Salary: £27,000 - £28,000 (dependent on experience) Employment Term: Permanent SRG are working with an i...
Overview: We’ve partnered up with an exciting start up who are on a mission to radically decarbonise the £500bn cement industry. After securing £15m in Series A funding, and constructing a state-of-the-art production facility, they’re poised to make a substantial impact on carbon reduction. Their...
As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallou...