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  • Food & Beverage Supervisor
    Food & Beverage Supervisor
    14 hours ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

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  • Chef
    Chef
    4 days ago
    £15 hourly
    Part-time
    London

    WHO WE ARE Sonny's is a fully gluten free, dairy free and nut free fast-food brand, building the future of fast food. Built by a Coeliac, we exist to make eating on the go easy, safe and genuinely enjoyable for people who've spent too long worrying about cross-contamination. Everyone deserves to eat with peace of mind, without compromising on taste. We've opened a brand new unit in the popular and fast paced foodhall, Boxpark Shoreditch, and we're building a team who care as much as we do about getting this right for our customers. This is an exciting opportunity, at an early stage of our journey, with more opportunities to follow as we grow. We have celebrity endorsements and a very excited community who can't wait for us to open. We can’t wait to speak with you! WHAT YOU GET • Work-life balance - part time contract, • Competitive salary, plus bonuses, • Free staff meals on shift, • The chance to be part of a brand-new concept, • A role in an early-stage, mission-led business with more opportunities to follow as we grow THE ROLE We're looking for a Chef/Team Member who can hit the ground running in a fast-paced kitchen, while also being comfortable speaking with customers. This isn't a traditional kitchen-only position, as there'll be a mix of prep, cooking and customer facing moments as well as back-office admin including writing rotas, placing orders and stock/inventory control. Cooking experience is essential for this role and we'd love someone who is equally as happy to engage with members of the public and deliver great customer service. WHAT YOU'LL DO In the Kitchen • Prep and cook hot food to the Sonny's spec, • Maintain food safety and allergen control at all times, • Receiving and putting away deliveries On the Counter • Hand food to customers and answer questions with confidence about ingredients and allergens, • Represent Sonny's with warmth and care, especially with customers managing allergies, intolerances and dietary requirements, • Support the wider team wherever the shift needs you WHAT WE'RE LOOKING FOR • Cooking experience is essential, ideally in a fast-paced kitchen environment, • Deep understanding of food allergens and dietary requirements, • Strong Food Safety knowledge (Level 2 Food Safety minimum), • Comfortable being both hands-on in the kitchen and customer facing, • Team player who stays calm and reliable under pressure, • Immediate start BONUS POINTS FOR • A passion for changing the gluten free and food allergy space, • Experience in a street food/foodhall or open-kitchen environment, • Previous customer-facing experience Benefits: • Company pension, • Discounted or free food, • Employee discount

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  • Assistant Operations Manager
    Assistant Operations Manager
    5 days ago
    £14–£15.5 hourly
    Full-time
    London

    Job Ref: COL1275 Branch: Hyde Park Location: Hyde Park Salary/Benefits: £15.50 Per Hour Contract type: Permanent Hours: Full Time Hours per week: 48 Posted date: 01/10/2026 Closing date: 01/11/2026 Colicci is a family-run hospitality brand, proudly serving London's iconic green spaces. Our cafés are bustling community hubs, offering exceptional coffee, fresh food, and warm hospitality. We're looking for an Assistant Operations Manager to play a key role in daily operations, supporting management and the teams working across our stunning locations throughout the Central London Royal Parks. Working alongside the General Operations Manager, our Assistant Operations Managers strive for success. With 30 million visitors annually to our parks, sales aren't guaranteed. Your forward-thinking approach to capturing every sale and filtering this down to your team members could be the difference between an average trading day and a record-breaking one. This is a fantastic opportunity for a strong hospitality leader ready to take the next step in their career. What You'll Be Doing: • First stop, main storeroom. Buggies fully loaded, operations team buzzing, the morning sun glistening off the Serpentine Lake, ice cream vans chiming that sweet sound of Pop Goes the Weasel... and then you arrive at your first unit without a vital ingredient. Your whole team is looking at you for the solution. What's your next move?, • Thinking fast on your feet is essential. Our Assistant Operations Managers are the first line of defence, where being able to maintain an upbeat, productive team across all your sites is key. And don't forget, you'll need to hold the reins in the absence of the General Operations Manager., • Managing a team of up to 50 during the height of the summer season, you'll assist with staff scheduling and training, ordering supplies and stock control, back-office financial reporting, food safety and health & safety inspections and reporting, and the maintenance of vehicles and machinery., • Our operation runs 364 days a year, with weekends and public holidays among our busiest trading days, so a flexible approach to working patterns is essential. What We're Looking For: • 2+ years' management experience, • 2+ years' multi-site experience, • Barista trained, ideally with experience using La Marzocco machines, • Experience with soft serve ice cream machines, • Food Safety and Health & Safety qualifications at Level 2 or above Why Join Colicci? • Competitive salary - proud to be a Living Wage employer, • Free food & hot beverages on shift - get to choose a menu item of your choice, • Paid breaks - for all team members, • Exciting career growth – be part of a thriving, growing business, • Team discounts – enjoy 40% off across all our sites, • A supportive team culture – where passion thrives Please note * that unfortunately this role does not qualify for visa sponsorship. Applicants must have an existing right to work in the UK that does not require sponsorship.*

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  • Pest Control Technician
    Pest Control Technician
    12 days ago
    £14–£17 hourly
    Full-time
    Hornchurch

    Pests R Us Ltd is a growing pest control company providing professional pest management services to domestic, commercial and public-sector clients across London and the surrounding areas. We are looking for a reliable, hardworking and customer-focused Pest Control Technician to join our team. This is a practical and varied role. No two days are the same, and you will visit a range of properties, identify pest problems, carry out treatments and provide customers with professional advice to prevent problems from returning. The ideal candidate will be someone who enjoys working independently, solving problems and dealing with customers professionally. Key Responsibilities • Attend scheduled domestic and commercial pest control appointments., • Investigate pest activity and identify the cause and extent of infestations., • Identify common pests including rats, mice, cockroaches, bed bugs, fleas, ants, wasps, flies and other nuisance pests., • Carry out pest control treatments safely and effectively using approved methods and products., • Set, inspect and maintain traps, bait stations and monitoring equipment., • Carry out follow-up visits and assess the effectiveness of treatments., • Identify potential pest entry points, harbourage areas and contributing factors., • Provide customers with clear advice and recommendations to prevent future infestations., • Complete treatment reports, photographs and job records accurately., • Communicate with the office regarding completed jobs, follow-up requirements and customer issues., • Maintain pest control equipment, PPE and company vehicles in a clean and professional condition., • Follow all company health & safety, COSHH and pest-control procedures., • Maintain a professional appearance and attitude when representing Pests R Us., • Build positive relationships with customers and site managers., • Identify opportunities for additional pest-control, proofing or preventative work where appropriate. Types of Properties You may work across a wide variety of environments, including: • Restaurants and food businesses, • Schools and nurseries, • Offices, • Residential properties, • Hotels and accommodation, • Property-management sites, • Shops and commercial premises, • Warehouses, • Construction sites, • Public-sector buildings, • Communal areas and external grounds Skills & Experience Essential: • Reliable and punctual., • Professional attitude and good work ethic., • Good communication and customer-service skills., • Practical and confident approach to problem-solving., • Ability to work independently and manage a daily schedule., • Good attention to detail., • Comfortable working in different environments and weather conditions., • Physically capable of carrying equipment, climbing stairs and working in confined or awkward areas., • Basic smartphone skills for completing job reports and uploading photographs., • Appropriate driving/riding entitlement for the vehicle being used. Desirable: • Previous pest control experience., • BPCA or RSPH pest-control qualification., • Commercial pest-control experience., • Knowledge of COSHH and safe pesticide use., • Experience with digital job-management or CRM systems., • Experience in proofing, bird control or other property maintenance work. Driving & Motorcycle Licence Because the role involves travelling between customer sites, applicants must have a suitable means of travelling to work locations. A full UK driving licence is preferred. Applicants who use a motorcycle or scooter are also welcome. A valid CBT with the appropriate motorcycle entitlement or a full motorcycle licence is acceptable where applicable. Any motorcycle/scooter used for work must have appropriate business-use insurance and comply with all legal requirements. Personal Qualities The successful candidate will be: • Reliable and trustworthy, • Hardworking and motivated, • Friendly and approachable, • Professional when dealing with customers, • Practical and good at solving problems, • Comfortable working alone, • Organised and able to manage their time, • Willing to learn new skills, • Confident using technology, • Presentable and respectful of customers’ homes and businesses Training & Development Previous pest-control experience is beneficial but not essential for the right candidate. Training can be provided to the successful applicant, including company procedures, pest identification, treatment methods, health and safety and customer service. There will also be opportunities to develop additional skills in areas such as: • Rodent control, • Insect control, • Bed bug treatment, • Bird control, • Pest-proofing, • Bird-proofing installations, • Commercial pest management, • Rope-access/property maintenance work What We Offer • Competitive salary/rates of pay., • Full training and ongoing development., • Company equipment and PPE., • Company vehicle where applicable., • Varied domestic and commercial work., • Regular work with established customers., • Opportunity to earn additional income through performance and additional work., • Career progression within a growing company., • Opportunity to develop specialist pest-control and property-maintenance skills., • Support from an experienced management team. Progression As Pests R Us continues to grow, there will be opportunities for the right person to take on additional responsibility. Potential progression could include: Pest Control Technician → Senior Technician → Team Leader → Operations/Field Supervisor There may also be opportunities to specialise in commercial pest management, bird control, proofing and property maintenance. The Ideal Candidate We are looking for someone who doesn’t simply want to turn up, complete a job and leave. The ideal candidate will take pride in their work, care about the customer experience and want to develop their skills as the company grows. If you are practical, reliable, motivated and enjoy solving problems, we would like to hear from you. Apply now to join Pests R Us Ltd and become part of a growing professional pest-control team.

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  • Store Manager
    Store Manager
    26 days ago
    £33000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE South Kensington Location: London Salary: £32,000–£35,000 per annum, depending on experience Contract: Full-time Reporting to: Head of Operations About the role TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at South Kensington. We are looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results. The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development and customer satisfaction. This is a hands-on leadership role. You will be visible on the shop floor, lead by example and actively support the team during busy trading periods. Key responsibilities Leadership and team development Lead, motivate and inspire the team to deliver an exceptional customer experience. Recruit, onboard, train and retain high-performing team members. Coach and develop Supervisors, Baristas and other team members through regular feedback and performance reviews. Create a positive, professional and accountable store culture. Lead daily briefings and regular team development meetings. Manage attendance, conduct and performance matters fairly and professionally. Identify and develop future Supervisors and Assistant Managers. Ensure all required training and development records are completed and kept up to date. Build and maintain a strong, professional relationship with the Act as the main day-to-day store contact for Bicester Village. Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination. Customer experience Ensure every guest receives warm, attentive and personalised service. Ensure all food and drinks are prepared consistently according to TEASE recipes, quality and presentation standards. Handle customer feedback and complaints professionally, resolving issues quickly and appropriately. Maintain excellent customer satisfaction and mystery shopper results. Minimise refunds by addressing the root causes of service or product issues. Continuously identify opportunities to improve the customer journey. Commercial performance Take ownership of store sales, labour, gross profit, waste, average transaction value and overall profitability. Deliver weekly and monthly sales targets. Prepare rotas that support the needs of the business while maintaining effective labour control. Plan staffing carefully around weekends, public holidays, seasonal events and periods of increased visitor numbers. Maximise team productivity throughout the trading day. Review business reports, identify performance trends and implement clear action plans. Identify opportunities to increase revenue, customer conversion and average transaction value. Control unnecessary expenditure while protecting product quality and customer service. Store operations Maintain exceptional standards of cleanliness, organisation and store presentation. Ensure all opening, closing and daily operational procedures are completed correctly. Manage stock levels, ordering, deliveries and product availability. Complete regular stock counts and investigate any variances. Minimise waste, losses and unnecessary costs. Ensure correct stock rotation and FIFO procedures are followed. Work closely with TEASE’s Central Kitchen, suppliers and support teams. Ensure equipment is properly maintained and faults are reported promptly. Maintain accurate weekly reports, payroll information and operational records. Food safety and compliance Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH and accident-reporting requirements. Maintain excellent standards in preparation for Environmental Health, internal and Bicester Village audits. Ensure all compliance documentation is accurate, complete and submitted on time. Conduct regular quality and safety checks. Ensure consistent portion control, product presentation and speed of service. Coach the team immediately when standards are not being met. What we are looking for Essential At least two years’ experience managing a fast-paced hospitality, café or retail operation. Proven experience leading, coaching and developing a team. Strong commercial awareness and the ability to understand store performance. Experience managing sales targets, rotas, labour budgets, stock and waste. Exceptional customer-service standards. Excellent communication and relationship-management skills. Strong organisational and problem-solving abilities. Confidence working with POS systems and Microsoft Office or Google Workspace. A hands-on management style and willingness to support the team wherever needed. Flexibility to work weekends, public holidays and peak trading periods. Highly desirable Previous experience working within Bicester Village. Experience within a luxury retail destination, premium hospitality environment or high-profile shopping location. Experience serving an international customer base. Knowledge of Bicester Village’s operating standards, systems or management structure. Experience within speciality coffee, cafés, matcha or premium food and beverage. Food Safety Level 3 qualification. First Aid or Personal Licence qualification, where applicable. The person we are looking for You will be: A confident and natural leader. Warm, polished and professional. Commercially minded and results-driven. Calm and solutions-focused under pressure. Highly organised with excellent attention to detail. Comfortable developing relationships with external stakeholders. Passionate about premium hospitality and exceptional customer service. Able to balance the needs of TEASE with the standards and expectations of Bicester Village. Flexible, adaptable and comfortable operating in a busy, high-profile environment. Committed to developing people and building a strong, positive team culture. What success looks like Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets and maintaining outstanding operational and food-safety standards. You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations. How to apply Please submit your CV together with a short introduction explaining your management experience and why you would be a strong fit for TEASE at South Kensington.

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  • Bar Supervisor
    Bar Supervisor
    2 months ago
    £36000 yearly
    Full-time
    London

    MNM is a speakeasy cocktail bar hidden in a barber shop in Bank. Having grown substantially over the past 2 years we are looking to recruit staff ready for the continuation of growth into 2026 The bar is an upmarket, 60 seater intimate space that caters to the local workers through the week and is booked privately most Fridays and Saturdays. The Role We are looking for an experienced, responsible and commercially minded Supervisor to take ownership of the day-to-day operation of our intimate cocktail bar in Bank. This is not a back-office management position. It is a highly hands-on role, with the majority of each service spent on the floor: welcoming guests, managing the customer experience, driving sales and supporting smooth service. You will work alongside one other member of staff, so you must be comfortable leading by example and getting involved in every aspect of the operation. Cocktails account for approximately 90% of our sales, making a strong cocktail background essential. You should have excellent product knowledge, confidence discussing drinks with customers and the ability to deliver consistently high standards during both public service and private events. The successful candidate will be trusted with significant autonomy and will play an important part in the future growth of the business. We are actively exploring new locations, creating strong opportunities for progression, increased responsibility and performance-related bonuses. Key Responsibilities • Lead the bar during public service and private-hire events., • Spend the majority of service on the floor, engaging with guests and creating a welcoming, memorable experience., • Proactively drive sales through recommendations, upselling and strong product knowledge., • Prepare and serve cocktails to a consistently high standard when required., • Supervise, motivate and work closely with one additional team member., • Take responsibility for opening and closing the venue., • Maintain excellent standards of cleanliness, organisation and presentation., • Monitor stock levels, minimise waste and support stock ordering and control., • Ensure all cash-handling, till and end-of-day procedures are completed accurately., • Manage customer queries and resolve any service issues professionally., • Support the delivery of private events, including preparing the venue and coordinating service., • Ensure licensing, health and safety, food hygiene and responsible service requirements are followed., • Provide feedback and ideas to improve sales, service and the overall customer experience., • Act as a trusted and responsible keyholder for the business. Trading Pattern • Tuesday to Thursday: Open to the public., • Friday and Saturday: Predominantly private-hire events. Working hours will be arranged around the bar’s public opening times, private bookings and operational requirements. About YouYou will ideally have: • Strong experience in a quality, premium hospitality venue or similar environment., • Grasp of cocktail knowledge and practical bartending ability., • A genuine interest in customer service and building relationships with guests., • A confident, engaging and sales-focused approach on the floor., • The maturity and reliability to operate with limited supervision., • Strong organisational skills and close attention to detail., • The ability to remain calm, professional and decisive during busy services., • A responsible nature, taking ownership of the venue’s consistent approach to a quality hospitality product. What We Offer • A high level of autonomy and the opportunity to make the role your own., • A key position within a small, growing hospitality business., • Direct involvement in shaping the customer experience and commercial performance of the venue., • Strong potential for promotion as we secure and open additional locations., • Opportunities for increased responsibility across future venues., • A negotiable performance-related bonus structure., • Competitive salary, dependent on experience. What Success Looks Like Success in this position means taking genuine ownership of the venue, delivering warm and knowledgeable floor service, maintaining excellent cocktail standards and consistently finding opportunities to increase sales. You will be someone the business can rely on to run the bar responsibly, solve problems independently and help build the next stage of MNM’s growth.

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