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Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months. Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month. You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes. With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network. Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Over the past 8 years we have gone through a period of growth, we now enter a stage where we want and need to mature, which results in numerous projects to simplify, improve and upgrade our infrastructure and systems. There will be plenty of opportunity to be innovative and to come up with new solutions as you design and implement new physical and virtual infrastructure. We are keen to speak to those that love to research and explore, you may not always know the answers straight away, but you are someone who loves the challenge in finding out. As well as the new you will be part of a team ensuring the existing is maintained, reliable, resilient, and secure and our applications are installed and operating smoothly, whilst mentoring other, less experienced engineers in the team. We are keen to speak to people with strong Linux administration backgrounds to manage existing Linux based servers, both on-prem and cloud hosted, including management of the deployment of security patches, distribution upgrades and configuration management, installation/configuration/operation of the applications running on the servers. You will be someone who is looking for an opportunity that gives you exposure to projects such as, building a virtualisation platform, how can solutions such as Kubernetes be used in a hybrid on-prem/public cloud environment and a role where Infrastructure as Code is the default go to (Ansible / Terraform). Note: this role is part of the 24/ 7 on call rota, although call outs are rare this would be 1 in 4 and is renumerated separately. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Are you ready and looking for a role that you can make your own, taking the autonomy to set out what and how you do it? As we have grown, we have accumulated a diverse database infrastructure, including PostgreSQL, Maria DB, InfluxDB and MongoDB systems. The timing is ripe for an experienced Administrator to take ownership, mature, upgrade and manage our database servers, while supporting development teams and business operations. Key Accountability & Responsibilities Work with teams across the Technology department to install, configure, maintain, and upgrade our database servers across development, testing, and production environments. Monitor database health and perform routine maintenance tasks including index optimisation, table maintenance, and schema modifications. Work with Development and Data engineering teams to optimise performance & cost of data pipelines Manage database capacity planning and storage allocation to ensure adequate resources for current and future needs. Proactive management of databases, ensuring application and operational performance needs are met. Implement and maintain high availability solutions including replication, clustering, and failover configurations. Document database architectures, configurations, procedures and policies. Implement appropriate security controls to ensure databases and data are protected. Ensure database backup, validation and disaster recovery capabilities are in place and rehearsed. Provide insight and recommendation on the adoption and consolidation of database related technologies. Be part of the on 24x7 on call rota to provide out of hours support for our critical systems. Knowledge & Skills Proven expertise managing PostgreSQL and MariaDB/MySQL databases Experience with NoSQL databases. Experience with cloud database services (AWS). Deep understanding of relational database concepts, normalisation, and SQL optimisation. Proficiency in SQL and query optimisation across multiple database platforms. Experience with database replication, clustering, and high availability configurations. Familiarity with backup and recovery tools specific to each database platform. Understanding of database security principles and access control mechanisms. Experience with monitoring tools and performance analysis techniques. Knowledge of version control systems (Git) for managing database code and scripts. Experience with database automation, CI/CD pipelines and tooling. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together