Resident manager jobs in TeddingtonCreate job alerts

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

We're currently recruiting for an experienced Assets, Complaints & Ombudsman Coordinator to support a busy customer complaints function within a well-established housing organisation. This is a great opportunity for someone with a social housing complaints background, ideally with experience within repairs, assets or property services. This is a hybrid role, 2 days per week in the office and the rest can be worked from home, this would be after an induction period, usually 1-2 weeks or until you are up to speed on systems and processes. 35 hours a week. You'll lead on the collation and management of Housing Ombudsman information requests, supporting the Assets Complaints Manager to ensure Ombudsman-ordered complaints and actions are completed within tight timescales. You'll coordinate with repairs, assets, contractors and internal teams to arrange inspections, complex works and other required actions, maintaining oversight and driving matters through to completion. We're looking for someone with: • Previous social housing experience, • Strong experience managing and resolving complaints, • Ideally, experience within repairs, assets or property services, • Excellent organisation and ability to manage competing priorities, • Confidence to challenge and influence internal teams where required, • A proactive, tenacious approach to driving actions through, • Excellent written and verbal communication skills, • Strong customer/resident focus Experience working with the Housing Ombudsman Service, including information requests or ordered actions, would be highly advantageous. If you're an experienced housing complaints professional who enjoys taking ownership and getting things over the line, we'd love to hear from you #J-18808-Ljbffr

Job Location (Short): Catterick Garrison, NYK, GB Information at a Glance Location: Catterick Garrison, Richmond Lines, DL9 3BJ Pay rate: £12.71 per hour (£24,537.74) Contract type: Permanent, full-time. 37 hours per week, Mon to Fri Shift times: Mon to Thurs 0800 to 1630, Fri 0800 to 1300 This is a permanent full-time job as an Administrator at Catterick Garrison. This is a varied role requiring previous administration or data entry experience and strong IT skills, such as MS Office including Word, PowerPoint, and Excel. Skills tests are part of the interview and selection process. To be eligible for this role, due to the sector requirements: you must have been a UK resident for the past 3 years and have legal right to work in the UK and be able to pass full security vetting and DBS checks. • Free onsite parking, close to public transport., • Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats), • Company benefits: life assurance, pension contributions, generous holiday allowance (with the option to buy more), • Career development: we love to promote from within and offer apprenticeships and training to help you grow., • Have a sound grasp of working in administration and able to answer basic queries, use your own initiative and seek advice from line management on areas outside of your remit., • Ability to use Outlook/Word/Excel/SharePoint at a basic level., • Possess the ability to deal with customers effectively, either orally or in written format and draft emails both internally and externally and monitor electronic mailboxes., • Become fully competent with "bespoke" military software applications., • Able to work as part of a team or individually to complete the required unit output., • Resided in the UK for the past 3 years and have legal right to work, • Able to pass full security vetting and DBS checks pass full security vetting and DBS checks, • Previous experience of working in a military admin office environment is desirable., • Must be skilled in the use of Office 365., • Driving licence preferred. At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - . All applications will be treated in the strictest confidence. If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application. Job reference: 679180. #J-18808-Ljbffr

Kingston upon Thames, United Kingdom We are working with a leading luxury care provider who are looking for an experienced and passionate Clinical Lead to join their complex care service in Kingston upon Thames. This is an excellent opportunity for a Registered Nurse with strong clinical leadership experience who is looking to take the next step in their career within a high-quality, specialist care environment. You will play a key role in providing clinical leadership across the service, ensuring residents receive safe, person-centred and clinically excellent care. Provide strong clinical leadership and support to the nursing and care teams. Ensure consistently high standards of clinical care and resident safety. Support the Registered Manager with the day-to-day clinical management of the service. Lead and support clinical audits, governance and quality improvement. Ensure compliance with CQC regulations, policies and clinical standards. Oversee care planning, assessments, medication management and clinical documentation. Monitor and manage clinical risks, incidents and safeguarding concerns. Support and develop nurses and care staff through supervision, training and mentoring. Work closely with residents, families and multidisciplinary healthcare professionals. Build strong relationships with GPs, community teams and other external healthcare professionals. Promote a positive culture of continuous improvement and person-centred care. Support the service through inspections and regulatory requirements. We are looking for a Registered Nurse with: Current NMC registration as an RGN or RMN. Previous experience in a Clinical Lead, Deputy Manager, Senior Nurse or similar senior clinical role. Experience within complex care, nursing or specialist healthcare environments. Strong knowledge of clinical governance, safeguarding and CQC requirements. Excellent leadership and communication skills. A hands-on and proactive approach. The ability to support and develop clinical teams. A genuine passion for delivering outstanding standards of care. This is a fantastic opportunity to join a luxury care provider where you will have the opportunity to make a real impact on clinical standards, team development and resident outcomes. Salary: Up to £58,000 per annum #J-18808-Ljbffr

• Currently, we are only able to consider applications from individuals who already have the legal right to work in the UK. Benefits As well as working alongside a dedicated team, working at Wellburn also brings extra benefits including: Exc ellent rates of pay Paid NVQ qualification Ongoing wellbeing and mental health initiatives £500 refer a friend scheme Shooting Star award – to recognise staff that go above and beyond Staff Lottery Birthday wishes – prize draw each month to have your birthday off. Cycle to work scheme Home and Tech scheme subject to terms A little bit about us Here at Wellburn, our lovely family run business operates a little differently to a lot of other businesses. We don't hire robots. We hire people. Everyone is different, and we love that. Our recruitment policy is as much to do with personality as it is about qualifications. We need you to fit in and be part of the team. Part of the family. About the role An exciting opportunity has arisen for a Deputy Home Manager. Reporting to the Registered Home Manager, the Deputy Manager will be responsible for assisting the Home Manager to deliver high quality care of our residents. Our Deputy Managers monitor the performance of staff, ensuring additional training and support is provided where necessary and ensure that good relationships are built and maintained with residents, families and members of the team. In the Home Manager's absence, they take responsibility for leading the team and running the home. Whether you're helping a member of the team to develop their performance, administering prescribed medicines or preparing reports and care plans, you'll always have resident wellbeing in mind above anything else. We are looking for someone with previous experience of deputising/leading a team within a Care Home. They will have excellent communication and interpersonal skills and have positive energy and the ability to get along with people. Sounding good? We want to hear from you! Key Responsibilities Take responsibility for the running of the home in the absence of the registered manager. Assist the registered manager produce and maintain systems and procedures for auditing and assuring quality care provided by the home. To maintain account ledgers, cash books and documentation as required in law. To receive, log and monitor all monies received from residents, relatives and staff. Support the registered manager in his or her duties to ensure the home complies with all health and safety requirements, including the fire safety regulations and procedures To assist the Manager in the selection and recruitment of staff and to assist in the preparation of duty rotas as needed. Promote a culture of equality and diversity among residents, staff and visitors Participate in staff training and development to ensure that Job Description requirements can be adequately fulfilled. To ensure the involved commitment, motivation and flexibility of staff through proper organisation, leadership, job deployment and appropriate skill mix. To conduct staff meetings and to ensure that the minutes of such meetings are communicated to all staff. To assist in staff supervision and appraisal sessions at the specified intervals To ensure that each resident is assessed for need and has a formally developed Care Plan, ensuring the involvement of the resident and his/her family or relatives, as required. To ensure that appropriate individual care is given to each resident, in accordance with the Care Plans. To ensure that care plans are monitored and reviewed at regular intervals. To supervise all aspects of catering in the Home to ensure that required standards of Food Hygiene are achieved. To assist in the planning of menus, in particular ensuring that any special dietary requirements are met. To ensure that all duties undertaken by reporting staff are performed to required standards, and that all such staff contribute to providing a happy, efficient and homely atmosphere within the Home. To be responsible for the receipt, handling, storage, issue, administration and disposal of all drugs and medicines in line with documented procedures, and to maintain the necessary records. To participate in the development of social activities for residents. To assist the Manager in resolving and handling any complaints received from residents, relatives or staff as appropriate. To keep abreast of all new legislation and regulations relating to Health & Safety, C.O.S.H.H., Fire Prevention and Local Authority mandates, and to ensure effective communication of the same to staff. To amend policies and procedures and/ or to produce new documents as needed. Help to maintain the standards set for the appearance and upkeep of the premises, indoors and outdoors. Manage, as required, any planned maintenance programmes To ensure that all matters relating to residents i.e. finances, health, personal matters etc. are kept strictly confidential at all times. To ensure that all matters relating to employees i.e. Company Finance, Company paperwork, Personal Matters etc. are kept strictly confidential at all times. To discover us With 14 homes covering all four corners of the North East, you're never far away from one of our homes. To find out more about and to apply for a job in your area visit www.wellburncare.co.uk/careers TPBN1_UKTJ

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, on-going temp contract £19.55 - £20.78 per hour (umbrella), 40 hour week We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now. TPBN1_UKTJ

Build Recruitment Limited is seeking an experienced Complaints Handler to manage housing-related complaints from start to finish, ensuring timely, empathetic responses and high-quality outcomes for tenants.The role requires robust communication skills, the ability to collate detailed information for

A recruitment agency seeks a Property Manager/Block Manager in London. The ideal candidate will monitor managing agent performance, conduct financial reporting, and manage resident complaints. Candidates should have experience in stakeholder management and strong skills in overseeing property-related duties. This role offers opportunities to interact regularly with various stakeholders and requires a hands-on approach to estate management tasks. #J-18808-Ljbffr

A non-profit organization in London is seeking a Knowledge Manager to lead the Genesys knowledge base initiative. This role involves working closely with various teams to create clear, resident-focused content while improving service delivery.

We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. Sign in to set job alerts for “Resident Manager” roles. What's in it for you as a Resident Service Manager?.

FirstPort is seeking a Visiting Development Manager in Greater London. The role, 30 hours per week, runs Monday to Friday, 9am–3pm, and includes responsibilities around resident safety, building management and contractor oversight.

We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential Build to Rent communities. Regional Resident Services Manager - Build to Rent. As a key member of the Resident Services leadership team, you will build high-performing s

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. Our client, a construction & fire protection specialist, are currently looking for an experienced Re

We are looking for an experienced Resident Support Manager to support residents facing financial, housing, wellbeing and tenancy-related challenges. Working across home, office and community settings, you will manage a caseload of residents, providing face-to-face support, advice and advocacy to hel

A leading real estate company in the UK is looking for a Property Manager to oversee a community, ensuring operational success and resident satisfaction.

Greystar is seeking a Community Manager to oversee an autonomous property unit, ensuring strong leasing performance, budget adherence and a vibrant resident experience. The role emphasizes leadership, tenant relations, regulatory compliance, and collaboration with stakeholders to deliver a safe, wel

Reporting to the Head of Resident Communications, the Resident Communications Manager will produce empathetic, engaging content that builds trust with residents, working across digital, print and community channels, and leading resident communications during critical incidents. As Resident Communica

Reporting to the Head of Resident Communications, the Resident Communications Manager will produce empathetic, engaging content that builds trust with residents, working across digital, print and community channels, and leading resident communications during critical incidents. As Resident Communica

Reporting to the Head of Resident Communications, the Resident Communications Manager will produce empathetic, engaging content that builds trust with residents, working across digital, print and community channels, and leading resident communications during critical incidents. As Resident Communica

The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects. We are currently looking for an experienced Resident Engagement Project Manager to support the de

East End Homes is seeking a compassionate Complaints Manager to lead our resolution team at Resolution Plaza. You will analyze case data to identify trends, restore resident confidence after delays, and drive continuous service improvements while supporting a positive, values-driven culture.

From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way.

Communicates with parents and care managers in regard to customer's progress in the absence of management.

From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way.

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.

Full-Time | Shift Based Including Days, Nights, Weekends & Bank Holidays Are you passionate about making a real difference in the lives of children and young people? We are looking for an experienced and dedicated Senior Residential Support Worker to join our residential children's home team. Abo

Waking Night Support Worker - Richmond upon Thames, London.We're looking for a hardworking and resilient of Waking Night Support Worker to join our Mental Health Service located in Richmond.No experience required, just the right values.A generous pension - we will contribute up to 8% and life assura

Location: Wiltshire Job Types: Full-time | Part-time | Temporary (Ongoing) MedGen Healthcare is seeking compassionate, resilient, and dedicated Support Workers to provide high-quality care and support to children and young people with complex mental health needs.This role involves supporting childre

The manager will also raise awareness of male domestic abuse.

Location: Derby Pay Rate: £14.Contract: Temp to Perm Quest Employment are recruiting! Quest Employment is looking for experienced HLOP Drivers to join a busy warehouse operation in Derby.This is a fantastic opportunity to join a well-established business offering long-term career prospects, week

Support Worker - Ealing, London.We're looking for a kind, compassionate and resilient Support Worker to join our Young People Social Care Service in Ealing.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That'

Housing & Support Officer – West Surrey Location: Mole Valley, Elmbridge, Runnymede and Surrey Heath (community-based role covering services across West Surrey with regular travel between sites) Salary: £28,000 per annum plus benefits Hours: 37 hours per week (full time) Are you resilient,

We are currently recruiting for a Warehouse Operative (Fine Art, Antiques & Bespoke Furniture) Location: Close to Heathrow Hours: Monday to Friday, 8:00am - 5:00pm Overtime and weekend work available We are looking for an experienced Warehouse Operative to join a specialist team handling f

Shift Pattern: Covering Monday to Friday on a 2 week rota Work Base: Site based Are you ready to make a real impact on the lives of people living in our accommodation? If you are self-motivated and enjoy a challenge where no two days are the same, then this role is for you! We have an exciting opp

SEN School Support Worker Location: Gloucestershire Salary: £93 - £110 per day Hours: Monday to Friday, 8:30am - 3:30pm Contract: Term Time Only Start Date: ASAP About the Role: At Accademic we are recruiting for a passionate SEN support worker on behalf of a school setting in Gloucester.We a

Support the Registered Manager and Deputy Manager as required, including covering management duties in their absence. Full-Time | Shift Based Including Days, Nights, Weekends & Bank Holidays Are you passionate about making a real difference in the lives of children and young people? We are looking f

BSL Communication Support Worker (CSW) – College / Learning Support Location: South East London Pay: £25–£30 per hour, dependent on experience Contract: Ongoing | Term-Time | College / Further Education Ace Academics is recruiting a BSL Communication Support Worker (CSW) to support Dea

Are you ready for a new challenge, and want to be rewarded for your efforts? Are you a support worker with a natural person-centred approach with a desire to enable those who you support to achieve greater independence whilst obtaining career progression? We are currently working on behalf of a spec

Could You Support Someone Like Sarah?* Sarah enjoys getting out and making the most of every day.She loves swimming, visiting local places and spending time in her community.Whether she's heading to the pool, enjoying a trip out or relaxing at home after a busy day, Sarah thrives when she's surroun

The Learning Disability Service in Stratford is looking to recruit warm, flexible and experienced Relief Support Workers to provide person-centred relief support to people living at our new development.Our new bespoke service of townhouses will provide Supported Living opportunities for people with

Immediate starts available We are currently recruiting for a Childrens Residential Support Worker to join a residential home supporting children aged 513 years with emotional and behavioural difficulties (EBD). The role Youll be working as part of an experienced residential team, providing a saf

Term Time Only Are you an experienced youth worker or children's residential practitioner looking for a role where you can make a real difference - without shift work or weekends? We're looking for someone with resilience, empathy, and a great sense of humour to join our alternative education provis

Female Support Worker Female Support Worker – Full Time (39 Hours) Location: Ottershaw, Chertsey Hours: Full time, 39 hours per week on a rota basis.Flexibility is required Monday to Sunday across all shifts.Salary: £25,845 per annum (pro rata) This post is open to female applicants only, as bein

Job Title: Behaviour Support Worker - Lunchtime Location: Plumstead, South East London Salary: Scale 3 £7,140 per annum (Actual gross salary) Job Type: Part Time, Permanent Hours : 10 hours per week: 12:15pm - 2:15pm, term time only (38 weeks per year) Closing Date: Monday 19th October at midda

Offshore Holiday Destination | Free Travel & Accommodation | Outside IR35 | Overtime Pay Secure Unit Support Worker | Channel Islands Are you looking for a change of scene, but what to continue to make a difference to the lives of vulnerable children and families? We are currently recruiting for

About the Role You'll be supporting two sociable residents with complex health needs.

Full UK manual drivers licence Minimum age 22 Passion to make a difference Strong communication skills and a team player Ability to remain calm and patient under pressure Basic IT skills Flexibility for shift work, including weekends & sleep ins Able to act as a positive role model Ability to Shift

Essential Requirements Level 3 Diploma in Residential Childcare (or equivalent) Minimum 5 years' experience working in residential childcare Full, clean manual driving licence Enhanced DBS (Update Service preferred) Ability to relocate and work full-time in Jersey Contact for more details TPBN1_UK