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  • Building Surveyor
    Building Surveyor
    hace 10 horas
    Jornada parcial
    London

    Company Description Domus Surveying is a residential surveying specialist focused on helping homebuyers make confident, informed property decisions. With decades of experience across building surveying and period property restoration, the team delivers accurate valuations, Level 1–3 RICS surveys, and clear post-survey advice. Reports are typically delivered within five days, with an optional 24-hour service, offering both speed and thoroughness. The company combines meticulous attention to detail with a strong commitment to client care, guiding buyers of both period homes and modern builds through the process with clarity and friendly support. Rooted in the heritage of surveying—reflected in its “Domus” name and Groma logo—Domus Surveying is dedicated to precision, reliability, and high-quality residential service. Role Description The Residential Property Consultant (AssocRICS / MRICS / FRICS) will provide professional advice and guidance to homebuyers and property owners across Greater London, Kent and Essex. This is a full-time, on-site role that involves conducting residential inspections, preparing clear and concise RICS Level 1–3 survey reports and valuations, and supporting clients with post-survey consultations. Day-to-day responsibilities include assessing property condition and value, identifying potential defects and maintenance issues, and explaining findings in an accessible, client-focused manner. The role also involves liaising with estate agents/vendors, managing instruction pipelines/dairy, and contributing to business development by maintaining strong client relationships and upholding Domus Surveying’s standards of accuracy and service. Qualifications • Strong consulting and advisory skills, with the ability to translate technical findings into clear, practical guidance for clients., • Excellent communication skills, including the ability to produce concise written reports and engage confidently in client-facing discussions., • Proven customer service skills, demonstrating empathy, professionalism, and responsiveness throughout the survey and post-survey process., • Experience in supplying a professional services, with the ability to build and maintain client relationships., • Sound understanding of residential markets, property defects and building construction, including experience with RICS Level 1–3 surveys and property valuation report writing., • AssocRICS, MRICS, or FRICS qualification in a relevant surveying discipline, with up-to-date professional membership and compliance with RICS standards., • Strong analytical and attention-to-detail skills, with the ability to identify defects and assess remedial work requirements, including for period properties., • Comfort working independently in the field across Greater London, Kent and Essex, with effective time management and report turnaround efficiency., • Proficiency with digital tools and surveying software; a valid UK driving licence with access to transport. Partner with Domus Surveying | Flexible Consultancy Opportunity 📍 London | Kent | Essex 💷 Self-Employed Consultancy | Competitive Fee Share | Flexible Workload | Administrative Support Looking to Supplement Your Existing Work? Domus Surveying is expanding, and we're looking to build long-term relationships with experienced Residential Surveyor Consultants to support our growing pipeline of residential survey and valuation work. Whether you're an independent surveyor, run your own practice, or simply have capacity for additional instructions, we'd love to hear from you. This is a genuine partnership opportunity—giving you access to a steady flow of work without the time, cost and effort of marketing, administration or chasing new business. What We Provide ✔ Regular residential survey instructions ✔ Complete administrative support from instruction through to completion ✔ Client bookings arranged for you ✔ Marketing and business development handled by us ✔ Prompt payments ✔ Flexible workload—you choose what you accept ✔ Technical support from an experienced team when required ✔ Opportunity to build a long-term relationship with a growing residential surveying practice Survey Types You'll undertake a variety of residential work including: • RICS Level 2 Home Surveys, • RICS Level 3 Building Surveys, • Residential Valuations, • Help to Buy Valuations, • Probate Valuations, • Snagging Inspections, • Defect Diagnosis How the Partnership Works This is a self-employed consultancy arrangement. Domus Surveying manages: • Client acquisition, • Marketing, • Administration, • Booking appointments, • Client communication, • Invoicing, • Payment collection, • Quality assurance You focus on what you do best: ✔ Inspect properties ✔ Produce high-quality reports ✔ Deliver an excellent client experience Fee Share Our consultancy model operates on a straightforward 30/70 fee split: • 30% – Domus Surveying, • 70% – Consultant (NET) The split reflects the comprehensive support, systems, administration, marketing and client generation provided by Domus Surveying, allowing you to concentrate on surveying rather than running a business. We're Looking For: ✔ AssocRICS, MRICS or FRICS qualified surveyors ✔ Experienced in residential surveys and/or valuations ✔ Excellent report writing and communication skills ✔ Professional, reliable and client-focused ✔ Full UK Driving Licence and own vehicle ✔ Strong commitment to delivering exceptional customer service A satisfactory DBS check will be required. Why Partner with Domus Surveying? We're building a modern residential surveying practice that values quality, professionalism and long-term relationships. If you have capacity in your diary and would like access to a consistent pipeline of work—without the headache of finding clients—we'd love to have a confidential conversation. Interested? 📩 Send your CV and sample Level 2, 3 and Valuation (redacted for Data Protection Act) or contact Michael Eaton for a confidential discussion.

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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    hace 2 días
    £20000–£28000 anual
    Jornada completa
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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