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Purpose of the role The Franchise Performance Analyst will provide structured commercial and operational analysis across the company’s franchise network. The role exists to enable the Directors and franchisees to make evidence-based decisions, identify performance gaps and growth opportunities, and improve consistency in sales performance, labour deployment, stock management, product mix, customer experience and operational standards. The post holder will collect, validate and interpret performance information from franchise locations and relevant business systems. They will convert this information into clear reporting, dashboards, recommendations and follow-up action plans. The role is required because the company needs a dedicated analyst to monitor performance across multiple franchise operations, identify recurring and location-specific issues, and measure whether agreed commercial and operational interventions produce measurable improvements. This is not a restaurant management or front-line service role. It is a specialist analytical and performance-improvement role supporting the strategic management and sustainable growth of the franchise network. Main duties and responsibilities The Franchise Performance Analyst will: • Gather, reconcile and validate commercial and operational data from franchise locations, including sales, transaction volumes, average transaction value, product mix, discounts and promotional performance, delivery-platform data, stock usage, wastage, labour costs, staffing levels and customer feedback., • Produce accurate weekly, monthly and ad hoc performance dashboards, KPI reports and management information packs for the Directors and franchisee stakeholders., • Analyse performance data to identify trends, variances, underperformance, emerging risks, operational inefficiencies and revenue-growth opportunities across individual franchisees and the wider network., • Compare franchise performance against agreed targets, historical data, budgets, benchmarks and relevant local-market conditions, identifying the material drivers of performance differences., • Analyse customer-feedback data, online reviews, complaints, delivery-platform information and other customer-experience indicators to identify service, product, operational and training issues affecting customer satisfaction and repeat trade., • Assess product performance and sales mix, including the relative performance of menu lines, promotions, upselling initiatives, local marketing activity and delivery channels, and make recommendations to improve sales, margin and customer engagement., • Examine stock-control, wastage and inventory data to identify avoidable losses, weak controls, unusual variances, purchasing issues and opportunities to improve gross margin and cost efficiency., • Review labour performance data, including staffing levels, deployment, productivity, labour-cost ratios and peak-period coverage, to support more efficient scheduling and operational planning., • Prepare evidence-based performance improvement plans in collaboration with Directors, franchisees and relevant operations, finance and marketing colleagues. Recommendations may concern staff training, operational workflow, customer service, stock control, waste reduction, pricing, promotions, product mix and local marketing., • Maintain and improve reporting templates, data-collection processes, KPI trackers, performance records, action logs and management reporting systems to ensure data is reliable, timely and consistent across the franchise network., • Develop franchise-performance monitoring materials, including reporting guidance, KPI definitions, standard operating procedure materials and onboarding documentation for new franchisees., • Attend franchisee performance-review meetings, present findings in a clear and commercially focused manner, explain the reasons for significant performance variances and record agreed actions, owners and deadlines., • Monitor the delivery and impact of agreed improvement initiatives, measuring results against relevant KPIs and reporting progress, obstacles and further recommendations to the Directors and franchisees., • Liaise professionally with franchisees and internal stakeholders to obtain accurate information, ensure that agreed actions are followed through and maintain constructive working relationships., • Support the Directors with commercial planning and decision-making by providing clear analytical insight, written reports, forecasts and practical recommendations based on operational evidence., • Handle commercially sensitive business, franchisee and customer information appropriately and in accordance with company policies and applicable data-protection requirements., • Undertake other duties reasonably consistent with the seniority, analytical nature and purpose of the role. Key performance indicators Performance will be assessed by reference to the quality, accuracy and commercial usefulness of the post holder’s work, including: • Timely production of complete, accurate and intelligible weekly and monthly franchise-performance reports., • Improved completeness, consistency and reliability of KPI and performance data across the franchise network., • Identification and escalation of material sales, margin, customer-service, labour, stock or wastage issues., • Delivery and monitoring of practical performance-improvement recommendations., • Measurable improvement in agreed KPIs following implementation of initiatives, where within the post holder’s influence., • Effective maintenance of action logs and follow-up on franchisee improvement plans., • Clear communication of findings to Directors, franchisees and operational stakeholders. Person specification Essential qualifications • Degree-level qualification in business, management, business analytics, finance, economics, operations, marketing or a closely related subject; or equivalent relevant professional experience demonstrating a comparable level of analytical and commercial capability. Essential experience • Experience of analysing commercial, operational, financial, sales, customer or performance data and using that analysis to identify issues and support business improvement., • Experience in hospitality, food service, retail, franchising, customer-service operations or another comparable multi-site operational environment., • Experience of monitoring and improving operational performance, such as sales growth, product performance, stock control, inventory management, wastage reduction, labour efficiency, workflow improvement, staff training or customer satisfaction., • Experience of preparing reports, dashboards, KPI trackers, performance summaries or management information for managers or other stakeholders., • Experience of working with and influencing operational stakeholders to agree and monitor practical improvement actions. Essential skills and competencies • Strong numerical and analytical ability, with the capacity to interpret complex operational and commercial data accurately., • Advanced spreadsheet skills, including Excel or equivalent tools, with the ability to organise data, perform analysis and create clear reports and dashboards., • Ability to identify meaningful trends, exceptions, root causes and business risks rather than merely collating data., • Strong written communication skills, including the ability to produce concise, accurate reports and practical, evidence-based recommendations., • Strong verbal communication and presentation skills, including the ability to explain analytical findings to Directors, franchisees and non-specialist stakeholders., • Sound commercial awareness and an understanding of the relationship between sales, product mix, labour costs, stock usage, wastage, customer experience and profitability., • Excellent attention to detail, including the ability to check and validate data before it is used for management decision-making., • Strong organisational skills, with the ability to manage recurring reporting cycles, competing priorities, action logs and follow-up work., • Ability to work independently, exercise professional judgement and maintain appropriate confidentiality when handling commercially sensitive information. Desirable criteria • Postgraduate qualification in international business, business management, business analytics or a related discipline., • Practical experience of restaurant or hospitality management, including responsibility for sales performance, stock control, wastage, staff training, customer satisfaction and operational workflow., • Experience of franchise or multi-site performance reporting., • Experience of using point-of-sale, delivery-platform, inventory, scheduling, customer-feedback or business-intelligence systems., • Knowledge of the commercial drivers affecting hospitality or food-service businesses, including local marketing, promotions, delivery trade and customer retention.

Experienced Document Controller We Are BAU Group St Albans, Hertfordshire £33,000–£37,000 per year, depending on experience Full-time | Permanent | Hybrid working available Join a Growing M&E Contractor We Are BAU Group is an established and growing Mechanical & Electrical contractor delivering projects across London and the South East. Due to continued growth, we are looking for an experienced and proactive Document Controller to join our team and support multiple live projects. This is a key role within the business, working closely with our Project Managers, Design Team, clients, consultants and subcontractors to ensure project information is accurate, controlled, distributed correctly and followed through. We are looking for someone who takes ownership of their role, uses their own initiative and keeps the wider project team informed. This is not a position where you will simply wait to be given tasks. Applicants must have a minimum of 3 years' relevant Document Controller experience within the construction, engineering or M&E industry. The Role As our Document Controller, you will be responsible for managing project documentation from receipt through to project completion across several live projects. A key part of this role is being proactive. When drawings, technical information, approvals, comments, correspondence or other project documents are received, you will be expected to identify whether action is required, notify the appropriate member of the project team and follow the matter through. Key Responsibilities • Manage project documentation from receipt through to completion., • Monitor incoming drawings, technical documents, correspondence and project information., • Identify actions arising from incoming information and promptly notify the relevant Project Manager or team member., • Maintain accurate and up-to-date document and drawing registers., • Issue drawings, specifications, technical submissions and other project documentation., • Manage document revisions and version control., • Ensure superseded information is clearly identified and removed from circulation., • Manage document workflows, reviews, approvals and returns., • Proactively chase outstanding drawings, approvals, comments and information., • Highlight missing information, potential issues and approaching deadlines., • Keep Project Managers and the wider team informed of important project updates., • Liaise with clients, consultants, subcontractors and internal teams., • Manage and prioritise document control requirements across multiple live projects., • Produce and coordinate project handover documentation and O&M Manuals., • Attend site and project meetings as required, typically at least once per week., • Ensure actions and document requirements arising from meetings are followed through promptly., • Help improve and develop BAU's document-control procedures as the business continues to grow. What We Are Looking For • Minimum of 3 years' experience as a Document Controller., • Previous experience within construction, engineering or M&E., • Experience using document-management systems such as Viewpoint, Procore, Asite, Aconex, SharePoint or similar., • Strong understanding of document-control procedures, drawing registers, revisions and version control., • Strong Microsoft Office skills, particularly Excel., • Excellent organisational skills and attention to detail., • Ability to manage several projects and competing priorities., • Strong written and verbal communication skills., • Confidence to contact and chase Project Managers and other team members when action is required., • Ability to manage your own workload and prioritise effectively., • A proactive approach and confidence to use your own initiative., • Ability to recognise when something needs action without waiting to be instructed., • Someone who takes ownership of tasks and follows them through to completion. We are not looking for someone who simply waits to be given tasks. We need someone who actively manages their responsibilities, recognises when something needs attention and keeps the wider project team informed. Desirable Experience • Experience producing O&M Manuals., • Previous experience working for an M&E contractor or main contractor., • Knowledge of construction handover procedures and project close-out documentation., • Experience supporting several live construction projects simultaneously. What We Offer • £33,000–£37,000 per year, depending on experience., • Up to 2 days per week working from home for the right person, once established in the role and subject to project and business requirements., • Company pension., • Free on-site parking., • Career development opportunities., • Company social events., • The opportunity to become an important part of a growing M&E contractor., • A role where you can take ownership, contribute ideas and help improve the way the business operates. Location, Hybrid Working and Site Attendance The role is based from our St Albans, Hertfordshire office. For the right candidate, we are happy to offer up to 2 days per week working from home once established in the role. As this is a project-based position, you will also be expected to attend site and project meetings, generally at least once per week, depending on the projects you are supporting. The remaining working time will be based from our St Albans office. Hybrid working is intended to provide flexibility, but the role requires someone who is visible, engaged with the project teams and available to attend office and site meetings when required. Applicants should therefore make sure that regular travel to St Albans and project sites across London and the South East is practical for them before applying. Interested? If you are an experienced Document Controller who is organised, proactive, confident using your own initiative and enjoys taking ownership of your work, we would love to hear from you. Please apply with your CV and details of your relevant construction or M&E document-control experience.