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  • L’ANTICA PIZZERIA DA MICHELE
    Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £12–£18 hourly
    Full-time
    Manchester

    Are you passionate about delivering exceptional hospitality and culinary experiences? L'Antica Pizzeria da Michele is seeking dedicated individuals to join our team in both Front of House roles. We're currently hiring for the following position: Waitr/waitress Requirements: Previous experience in hospitality and customer service. Good knowledge of the English language. Ability to work in a fast-paced environment Positive attitude and passion for hospitality Responsability: Greet guests warmly and seat them Take orders and serve food and drinks promptly Ensure guests have a great experience Maintain a clean and organized front of house area Perks: Competitive pay and tips Opportunities for growth Employee discounts At L' Antica Pizzeria da Michele, we pride ourselves on providing authentic Italian cuisine in a warm and welcoming atmosphere. If you're enthusiastic, reliable, and eager to be a part of a dynamic team, we'd love to hear from you! To apply, please attach your CV. We look forward to receiving your application and reviewing your qualifications!

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  • Faizan Trading Ltd
    Customer service supervisor
    Customer service supervisor
    2 months ago
    £28000–£30000 yearly
    Full-time
    Longsight, Manchester

    E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

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