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Bank Senior Care and Support Assistant Clover Court, Clapham Road South, Lowestoft NR32 1RB £13.52 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Senior Care and Support Assistant at our CQC Registered Physical Disabilities Service, Clover Court, Lowestoft, where we provide support to adults 18+ with a range of physical disabilities and Acquired Brain injury (ABI). At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Senior Care and Support Assistant will include: • Leading a team of Care and Support Assistants, • Working closely with staff to provide personal care and support to customers, encouraging them to enhance their independence and personal potential, • Safe handling of medication, • Building and maintaining relationships with internal and external customers, • Promoting safe practices and undertaking risk assessments as appropriate, • Previous experience supervising a team, • Personalised approach to care and support, with strong interpersonal skills and the ability to form positive relationships with people from varied backgrounds, • Recent experience of working in a similar role with vulnerable people is essential, • Enthusiastic and flexible with a strong "can-do" attitude, • Strong organisational skills as well as functional literacy and numeracy, • Understanding of relevant legislation and best practice Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Healthcare

Bank Night Concierge Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB £12.39 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Night Concierge at our homelessness service, Trafalgar House in Lowestoft At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Night Concierge will include: • Being a first point of call to receive and direct all customer queries, • Developing good relationships with customers, helping them develop life skills, • Handling occasional emergency/challenging situations, • Ensuring an excellent service is provided to our customers, • Occasionally organising and running social activities e.g. film nights, • Some health and safety responsibilities e.g. fire safety checks, • Ensuring the security of the service is maintained, • Writing and updating customers notes, • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse, • Previous experience working under challenging circumstances, • Good communication skills Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Counseling, Home Care, Healthcare

Temporary Senior Care and Support Assistant Clover Court, Clapham Road South, Lowestoft NR32 1RB £13.52 per hour 37.5 hours per week Temporary position for up to 6 months Sanctuary Supported Living is delighted to be recruiting for a Temporary Senior Care and Support Assistant at our CQC Registered Scheme at Clover Court, Lowestoft. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Senior Care and Support Assistant will include: • Leading a team of Care and Support Assistants, • Working closely with staff to provide personal care and support to customers, encouragingthem to enhance their independence and personal potential., • Safe handling of medication, • Building and maintaining relationships with internal and external customers, • Promoting safe practices and undertaking risk assessments as appropriate, • Previous experience supervising a team, • Personalised approach to care and support, with strong interpersonal skills and the ability to form positive relationships with people from varied backgrounds, • Recent experience of working in a similar role with vulnerable people is essential, • Enthusiastic and flexible with a strong "can-do" attitude, • Strong organisational skills as well as functional literacy and numeracy, • Understanding of relevant legislation and best practice, • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata, • A pension scheme with employer contributions, • A variety of online discounts and rewards from major retailers, • Health and well-being plans, • Life assurance, • Family friendly arrangements, including opportunities for flexible working, • Tax efficient savings through our Cycle to Work scheme We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Temporary, Home Care, Contract, Healthcare

Care and Support Assistant Clover Court, Clapham Road South, Lowestoft NR32 1RB £12.60 per hour 36 hours, 33 hours and 18 hours per week available Sanctuary Supported Living is delighted to be recruiting for a Care and Support Assistant at our CQC registered Physical Disability Service, Clover Court in Lowestoft. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Care and Support Assistant will include: • Delivering a high level of personalised care and support and encouraging our customers to live as independently as possible promoting active support for all, • Supporting customers with washing, dressing, bathing, and hygiene, • Administering medication, • Assisting customers with shopping, cleaning, and laundry tasks, • Helping customers to arrange and attend appointments i.e. with their GP, • Promoting a positive culture by engaging with customers to prevent social isolation, • Keeping accurate and up-to-date records, • Promoting safe practices and undertaking risk assessments, • Prior experience delivering personal care is desirable, • A kind, caring nature, • Ability to work well both as part a team and on own initiative, • Ability to be flexible and adapt to the changing needs of customers, • Excellent organisation skills Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays) pro rata, • A pension scheme with employer contributions, • A variety of online discounts and rewards from major retailers, • Health and well-being plans, • Life assurance, • Family friendly arrangements, including opportunities for flexible working, • Tax efficient savings through our Cycle to Work scheme We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Healthcare

Local Service Manager (CQC Registered Manager) Clover Court, Clapham Road South, Lowestoft, NR32 1RB £40,904 - £43,057 per annum 37.5 hours per week Make a difference where it matters most We're proud to be the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Local Service Manager (Registered Manager) to our supported living service at Clover Court, Lowestoft. Clover Court provides CQC regulated care and support to people with physical disabilities and acquired brain injuries in 20 self-contained flats. We're a not-for-profit organisation delivering personalised housing, care, and support services across England-helping people live independently and thrive. Whether you're on the frontline or behind the scenes, your work matters. We put people first, think locally, and support our teams with training, development, and meaningful career opportunities. This isn't just a job-it's a chance to do something rewarding, inspiring, and impactful every single day. The role of Local Service Manager will include: • CQC Registration as Manager, • Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager, • Developing and maintaining relationships with partners, key stakeholders and external agencies, • Oversee safe and compliant medication management across the service, • Manage tenancy agreements and support residents with housing-related needs, • Lead and develop a motivated staff team to deliver high-quality care, • Working closely with our internal and external partners to achieve KPI's, • Overseeing the service's financial performance and managing the budget, • Proven experience of working in a managerial role within an Adult Social Care Service with NVQ Level 5 in Health and Social Care, • Previous experience of managing a CQC regulated environment is preferable, • Experience managing accommodation-based services, • Confident in computer skills such as electronic care planning, word, excel, • Able to communicate with clarity and confidence across all levels, building trust with residents, staff, and external stakeholders, • Open-minded and solution-focused approach, embracing challenges with resilience and confidence to overcome obstacles and drive continuous improvement, • Compassionate, caring, and hard working with a hands-on approach to support Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: Your Mind and Body • Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period), • Confidential 24/7 employee advice service (Includes medical and legal advice), • Wellbeing resources through our employee platforms including Aviva Digicare, • Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice, • Exclusive discounts through our e-hub platform, • Securing your future with our contributory pension plan, matched up to 7%, • Life assurance, • 25 days annual leave (rising to a maximum of 30 days) plus bank holidays, • Growth and development with us through comprehensive training and internal career opportunities, • Ability to be part of our inclusive staff networks like the Parent Network and Disability Network #CommercialSanc We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Service Manager, Home Care, Manager, Customer Service, Healthcare, Management