Operations Manager
2 days ago
Egham
Senior Compliance & Service Lead Salary: £42,000 – £45,000Location: EghamEmployment Type: Full-Time About the Role A well-established service provider with multiple specialist divisions is seeking a Senior Compliance & Service Lead to oversee service standards, team performance, compliance frameworks and field-based activities across a busy, multi-site environment. This role replaces an outgoing external adviser and brings the function in-house. It requires a strong leader with knowledge of compliance frameworks, quality management, structured service delivery, and team leadership. You will play a key role in maintaining procedures, monitoring performance, ensuring adherence to internal and external standards, and supporting high-quality field service activities. The environment includes mobile field work, attendance to site callouts, scheduled routines, keyholding services, and a 24/7 control room. Key Responsibilities Service Leadership & Field Support • Lead and support field teams and control room staff to ensure consistently high standards, • Manage workforce planning, scheduling and performance monitoring, • Ensure effective delivery of daily activities across all service functions, • Participate in the out-of-hours Duty Manager rota, • Ensure compliance with ISO 9001, internal frameworks and relevant British Standards, • Review and update company systems, policies, procedures and documentation, • Conduct internal audits, quality checks and service performance reviews, • Prepare for and support external audits, • Represent the organisation professionally at client and stakeholder meetings, • Review KPIs, discuss service performance and recommend improvements, • Track KPIs, SLAs and performance data, • Produce reports and action plans to enhance service quality, • Support budgeting, resource planning and cost control activities, • Review service agreements, labour requirements and service viability To be considered, applicants must: • Hold an active SIA licence (SG, DS or CP). CCTV licence beneficial, • Hold a full UK manual driving licence, • Have at least 3 years of experience in a hands-on senior service leadership role, • Have strong team leadership and development experience, • Understand ISO frameworks, British Standards and compliance requirements, • Be confident improving systems, processes and internal documentation, • Have experience in field-based services and control room-style environments, • Be highly organised and able to handle pressure and deadlines, • Communicate confidently, with excellent written and verbal skills, • Be proficient in Microsoft Office and familiar with rostering systems, • Be proactive, adaptable and quality driven, • Live within a 20–35 minute drive of Egham, • Be willing to take part in the out-of-hours Duty Manager rota