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About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description SS&C Intralinks A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments and Banking & Securities markets. Our solutions facilitate 1/3 of the world’s global M&A deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities • Serve as the main point of contact for a portfolio of strategic customers, ensuring their needs are met and value is continuously delivered., • Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level., • Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion and deepening of the engagement., • Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention., • Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings., • Track and report on key customer success metrics, including customer health, satisfaction, and retention; using data to deliver a seamless experience across the customer journey., • Master the Intralinks platform to help customers maximize efficiency and value. Regularly promote, demo, and provide insights on upcoming features and product enhancements., • Own and execute the renewal process for your renewal portfolio, ensuring forecast accuracy, early risk identification, and alignment with client expectations to drive long-term value., • Collaborate with Sales, Legal and Finance on contract terms, packaging changes, pricing and approvals. Your Experience • At least 4 years of experience in a B2B SaaS enablement role (Customer Success or Account Management) with a proven track record of driving retention and managing a successful expansion pipeline., • At least 2 years of experience in the Alternative Investments space with knowledge of common industry actors & practices., • Proven success leading customers through change management., • Comprehensive experience with Customer Success best practices., • Strong follow up skills, ensuring that customer needs and expectations are consistently met., • Excellent communication and presentation skills, with the ability to clearly articulate complex concepts to stakeholders at all levels., • Demonstrated ability to analyze customer data, develop strategic plans, and implement solutions that drive business outcomes., • A relentless focus on customer success, always seeking to provide value and optimize customer experiences., • Ability and willingness to travel for customer meetings and industry events, representing Intralinks with professionalism and enthusiasm EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Background Checks All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Job Summary: As an Account Director, you will be responsible for excellence in delivery across the entire programme of work for your client accounts. As a client account lead you will provide strategic counsel to clients, autonomously lead a cross-functional internal team and proactively seek opportunities to grow the account. Stepping up from the Associate Account Director role will see you take more of a defined leadership role within your accounts and across the MedEd team, with an increasing focus on the growth and development of your team members and maintaining wider client team satisfaction, and proactively seeking opportunities to grow accounts. Responsibilities: Client delivery • Go-to for clients, managing relationships and setting their expectations of the agency, • Accountable for the delivery of the entire programme of client work on at least two medium-to-large client accounts, with sponsor support, • Ensure work is delivered to the highest standard and within agreed timeframes and budgets, • Coach others to build/maintain positive client relationships and challenge your junior team to provide solutions to client challenges before you offer input, • Support your junior team to manage challenging client conversations as required, • Challenge clients as needed – ensuring only the best work is delivered, • Maintain knowledge of clients' business and external factors impacting it, providing counsel and shifting programme direction as needed, • Confidently formulate objectives and strategies for new client work, ensuring that programme strategy is pulled through, • Facilitate client meetings/workshops and manage challenging client conversations when required, • Be fearless and flexible in your approach – leading and executing a project, regardless of prior experience (or lack of) Business development • Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas to clients, • Identify new business opportunities outside of existing accounts, with the support of the internal cross-functional team, • Support the ongoing new business process, leading in the production of 1-2 credentials and/or RFP responses per year, • Lead development of content for the annual internal account planning process Team management • Develop your own authentic leadership style, instilling professional values and good working habits in your teams, • Inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members, • Protect and promote our team culture, ensuring it is lived at every level through the Medical Communications team, • Facilitate and encourage cross-learning and sharing of best practices between team members, • Promote clear and free-flowing communication lines between accounts, MW, PM, creative, strategists and any other business functions active within your client accounts; support troubleshooting where issues arise, along with account Sponsors as required, • Provide coaching and mentoring to junior team members and manage their performance, • Support interviewing for new AAs – SAMs, • Line manage at least one accounts team member AA – SAM, providing day-to-day support and longer-term career development guidance Financial management • Take responsibility for financial management of your client business and participate actively in the monthly financial process, • Develop accurate budgets for clients and track resource use against available budget throughout the month, • Accurately forecast and proactively alert senior leadership to any changes/potential slowing down of business, • Ensure the profitability of your accounts, addressing any problems such as over-service or scope creep Agency environment • Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration), • Keep abreast of award-winning work and insights from other industries, sharing as appropriate, • Regular involvement in new business opportunities Required skills and experience: • Must have a degree in a scientific subject, and a strong scientific background, • Excellent business communication skills, including informal/formal presentation and writing skills, • Skilled in data communication and able to develop final documents and presentations, • Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget, • Leadership skills, with experience and capability to lead and develop junior staff (formal line management experience expected), • Ability to support and drive new business operations alone and as part of bigger team, • High energy, able to effectively operate in a fast-paced, growing and evolving environment Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: ___. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more ___.

The Great & The Good are working with an agency that has every award going, a host of big-name brands and some of the brightest minds in the industry - all signs that this is a place where you'll get to do amazing work. David Love at The Great & The Good would therefore love to chat with proven SAMs