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Helping the nation feel house proud. The role If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care. You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life. Every project is unique and every project matters. You’ll own the full customer experience from start to finish. Your responsibilities • Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention., • Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom., • Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers., • Look after your showroom maintaining displays and keeping up our high standards., • Stay organised and proactive keeping our customers updated and always communicating progress clearly., • Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.About you, • You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships., • You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers., • You're creative and practical: you can see the possibilities in a space and know how to make ideas work., • You’re calm and confident: you handle challenges with professionalism and keep things moving forward., • You’re organised and proactive: you take ownership, stay on top of details, and get things done., • You’re industry savvy: you keep up to date with the latest trends and understand your local market, • Competitive salary plus uncapped commission (including guaranteed commission during your training period), • Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey, • Dedicated mentor support for your first 9 months, • Competitive colleagues benefits, • Flexible working options, • Up to 35 days of annual leave including Bank Holidays, • Defined Contribution Pension Scheme up to 10% dependent on length of service, • 20% colleague discount, • Save-as-you-earn and cashback health schemes #LI-Onsite

Resolution Lead Currently based in Turnford Full-time / part-time Salary: £37,345 - £41,495 per annum Are you a natural people person who enjoys hunting down information and solving a problem? Things can’t go well all the time. But how you put it right and learn – that’s key. So, the work our Resolution Leads do is a priority for us. In this role, you’ll get to work with customers one-on-one as well as with colleagues from across the business. When you’re working on complaint cases, you’ll have the authority to investigate, make decisions and get things sorted to make a difference for our customers. You’ll also have exposure to senior people as well as important corporate and regulatory projects, equipping you with knowledge and skills for your future career progression. We’re looking for someone with… • Experience working in a customer-facing role - Knowledge of best practice in dispute resolution - Good at spotting trends and interpreting data/feedback You’ll have great people, communication and analytical skills and be able to work collaboratively across teams to meet customer needs and complete their requests. So many things start at home. But every day, people in our area are scrolling online, thinking, “I’ll never afford a home.” This is where B3Living comes in. We’re a social business, helping by renting/selling affordable homes to more than 12,000 local people. We also offer a set of services designed to help our customers live comfortably in their homes – we keep our buildings and estates maintained, and we offer support when money becomes an issue or when people get older. Housing has a big role to play in our local areas and on climate change. But our mission is to make a sustainable, positive change to the housing crisis for our customers and communities. We enjoy a benefits package that offers something for everyone, including … • 27 days’ holiday per year plus bank holiday (pro rata for part-time colleagues). - Buy and sell holiday scheme. - Cross-organisational bonus scheme. - Up to 12% pension contribution. - Life assurance cover. - Funded health cash plan or subsidised private medical insurance. - Discount vouchers. - Enhanced family leave. - Range of special leave. - Car loans, cycle to work and electric car lease scheme. - Opportunities for flexible / hybrid working. The closing date for this vacancy is 29 March 2026. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job. Other organisations may call this role Customer Service Manager, Customer Resolution Manager, Customer Experience Manager, Complaints Manager, Customer Care Manager, Customer Service Team Leader, or Customer Service Supervisor. All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30. So, if you’re looking for an exciting opportunity as a Resolution Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency