Store Manager: Lead Luxury Client Journeys
4 days ago
Manchester
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success. \nJob responsibilities\n\n • Lead by Example: Act as a Brand Ambassador, inspiring trust, commitment, and client‑centric excellence, and lead by example.\n, • Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices; act as an agent of change.\n, • Achieve and exceed sales objectives & targets: Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.\n, • Develop Clienteling strategies: Foster the store team to craft personalized client journeys, use CX measurement programs to coach the team, partner with LST and DSM to elevate the experience.\n, • Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.\n, • Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience, enhancing italianness and hospitality.\n, • Manage store team organization and development: ensure smooth organization of the team (front, back, and CARE) and resources, challenge the status quo to bring innovation.\n, • Coach, develop, and retain high‑performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities; cultivate inclusivity while managing and developing multicultural teams.\n, • Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.\n, • Supervise store operations and maintenance: organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures.\n, • Be responsible for the good maintenance, safe environment, and good functioning of the store.\n, • Demonstrate market knowledge and awareness: stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.\n\nProfile\n Soft Skills \n\n • Client‑centric\n, • Client Relationship Development\n, • Networking\n, • Ownership\n, • Influence\n, • People Development\n, • Team Management\n, • Observational Skills\n, • Impact Driven\n, • Growth Mindset\n, • Brand Sensitivity\n, • Proactivity\n, • Resilience\n\n Hard Skills \n\n • Business Development\n, • Retail Management\n, • Coaching\n, • Operational Excellence\n, • Compliance Management\n, • Knowledge of local market trends (competitors, luxury business, etc.)\n\n#J-18808-Ljbffr