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Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The Broadband Trading Performance Manager is responsible for tracking, forecasting, communicating and driving Sky Broadband's weekly acquisition customer & product performance. You will learn to be a strong collaborator with the Broadband Commercial, Route to Market, Trading Performance, Base Management, Customer Service Group. Digital Marketing and Finance teams to ensure the Sky leadership team makes informed and timely decisions. What you'll do: • Participate in the weekly Broadband trading cycle (Thursday MD trading session & Monday UK Exec submission), • Produce value add insight on latest performance trends utilising your own teams expertise and inputs from all wider teams who support Broadband performance, • Forecasting - Own updates and tracking risks and opportunities vs plan, • Trading Management - Direct wider teams on when and how to act and position these recommendations to the Broadband leadership team, • Own the message - Be the voice of in quarter Broadband Acquisition performance What you'll bring:, • Comfortable with data - able to work with large/complex data sets in excel; perform trend analysis and be confident in drawing conclusions, insights and making recommendations, • Problem Solver with very strong analytical skills with the ability to comfortably work with incomplete information, • Credible and able to present work up to the Trading Lead and Head of Trading Performance, with excellent presentation skills (written and verbal), • Brilliant collaborator - able to work across a matrix organisation with the product owners, CSG and finance to ensure the Sky leadership team makes informed and timely trading decisions, • Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set, • End to End Understanding - able to work across silos to ensure we have a clear view of what is happening in the business across all areas of retention - pipeline, winback, same day cancels etc. The rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadbandLocation: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. Inclusion: Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. This role offers an exciting opportunity to join the Comcast Enterprise Procurement team. As a Procurement Manager, you will be assisting with the strategic sourcing direction for Consumer Product & Network related spend categories across Sky Group (UK, DACH and ITA) and Comcast/NBCU in the US. The role will involve interaction with other departments at global and local level, including various Technology/Product areas, Finance and Legal. What you'll do: • Reporting to the Head of Procurement for Content Protection and IoT, you will support the team and help to deliver local and group wide deals across our key markets (USA, UK, Italy and Germany). You will also support other leaders within the Consumer Product and Networks team, in line with the Enterprise Procurement operating model., • Contribute to the Procurement strategy for the team's spend categories, which include customer premise equipment, content protection technologies and IoT devices., • Own and lead data gathering and analytics for the team on spend information, contract data, market analysis and other required data and reports., • Own a pipeline of tactical deals in Content Protection and IoT and support a range of strategic initiatives within the wider category., • Build and maintain internal partner relationships, with regular communication, ensuring clear understanding and alignment between their strategic technology plans and Procurement's direction., • Be able to produce deal summaries, create/deliver quality presentations and reports on a regular basis at Director-level, demonstrating an ability to clearly communicate financial and non-financial benefits to stakeholders., • Provide strategic commercial input to a broad range of initiatives, including company-wide cost-saving programmes., • Understand the external factors and key challenges faced in the Media industry and use this knowledge to drive innovation and challenge current business processes.What you'll bring:, • Proven Procurement experience specifically including the development of category plans, sourcing tools/techniques and data analysis expertise., • Excellent communication skills and the ability to listen to and understand the needs of our stakeholders whilst having the confidence to challenge them when necessary/appropriate., • Demonstrable knowledge and experience of running sourcing activities, including RFPs, contract management, large scale contract renewals, stakeholder management., • Demonstrable understanding of key contract terms such as liabilities, indemnities, intellectual property rights, termination rights etc., • Good understanding of Sky/Comcast, our platforms and products, and the wider context within which our business operates., • Experience of working in an analyst role and within a procurement team., • Experience in a global / pan-European function and a clear understanding of the challenges this can present.Procurement: We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

Purpose of the Role To provide onsite lettings and property management services to an exciting building to rent residential scheme development comprising 166 apartments in Sutton, South London. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times. Key Responsibilities • Provide support to the General Manager in the running of building, • Line Management of the Resident Services Assistant and any other staff deemed appropriate, • Provide first class customer service to residents, being the first point of for all residents and visitors, • Quality control of amenity spaces and apartments, ensuring they are well presented at all times., • Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme., • Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets., • Management of amenity space hiring, • Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers, • Completing all applicant vetting in line with Savills procedures, • Ensuring marketing portals remain up to date at all times, • Organising and running tenant services via third parties and in-house, • Ensuring up to date resident communication via various channels including social media, • Seeking special offers and discounts for residents from local businesses, • Creating a community feel through communication, events and innovations, • To act as first point of call for residents to report maintenance issues, • Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained, • Organising minor works between tenancies to maintain first class presentation of apartments, • Completing check in and check out reports; determining deposit returns, • Carrying out mid-term inspections, • Arrears chasing and reporting, • Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development, • To set clear objectives in line with business strategy and to measure and manage performance against these, • To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance, • To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy, • To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination Skills, Knowledge and Experience • Strong customer service ethic / background, • Positive, can-do attitude, • Common sense approach, • Ability to think on their feet and make considered decisions, • Outgoing, warm and friendly personality, • Organised, meticulous, tenacious, • Excellent written and spoken etiquette, • IT literate and social media savvy, • Experience in undertaking viewings would be an advantage Working Hours - 40 hours per week, fully flexible across all days. Shift patterns 8am – 5pm (may vary). Additional hours may be required as per business needs & out of hours. Salary - £38,000 - £42,000 plus 10% discretionary bonus

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