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Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024
REFORMER PILATES INSTRUCTOR EMPLOYER: Mindful Movement Studio LOCATION: Gravesend, Kent WORK STATUS: Freelance HOURS PER WEEK: Minimum of 3 teaching hours per day across 2 days per week. SALARY: Highly Competitive Join Our Team! Hiring Freelance Reformer Pilates Instructors at Mindful Movement Studio Opening this July/Aug 2024, Mindful Movement Studio will be the 1st beautiful boutique reformer pilates located in Gravesend, Kent. We are now seeking highly competent and personable instructors with diverse movement-training and teaching-backgrounds to join our close-knit team. Join our team before we launch - be apart of the Mindful Movement! Launch event: early Summer grand opening party, including celebrity fitness guests/dj/food & drinks! Our Studio Our studio is going to be very chic/modern. Offering up to a range of classes (6) - including monthly Processo & Pilates! Benefits - A competitive hourly salary - A safe and welcoming working environment - Flexible shifts, programmed consistently in minimum 3-hour blocks - The opportunity to teach a range of classes; from novices to advanced practitioners; pre and post-natal, mum and baby; sports rehabilitation and bespoke training sessions – as well as various dynamic/cardio classes - The opportunity to play a vital role in the Gravesend community What we are looking for - Teachers with a minimum of one year’s Reformer Pilates experience, inc. at least 60 public group teaching hours - Instructors with their own dynamic, personalised movement teaching style - Warm, charismatic teachers who are confident in their ability to motivate others Instructors with a flair for engaging and technically excellent class delivery - Individuals who want to be part of a small and dynamic team - We ask for a minimum commitment of 3 classes a day, two days a week Apply Now! Interested in shaping the future of Reformer Pilates in Gravesend? We look forward to hearing from you! Mindful Movement is an equal opportunity employer. We are committed to being a diverse and inclusive employer, we welcome candidates from all backgrounds. Please reach out to us if you want to discuss more. Job Type: Part-time / Full-time Salary: £25-£30 per hour Expected hours: 6 per week Benefits: Casual dress Employee discount Free fitness classes Gym membership On-site gym Schedule: Day shift Every weekend Flexitime Monday to Friday Night shift Weekend availability Weekends only Work Location: In person
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