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Zapier Support Specialist (Contract) — Job Description Location: Remote - UK Engagement type: Contract, part-time — 2 days/week - 8 weeks maximum/16days total Seniority: Senior / specialist-level (hands-on, not team-lead) About Rad Hires Rad Hires connects high-performing talent with ambitious teams that move fast and build things that matter. We partner with lean, client-driven organizations to find people who own outcomes, raise the bar, and make a real difference — not just fill a seat. About the company Our client is a global design and technology company delivering a multi-phase digital transformation programme for one of its own clients, and is bringing in a Zapier specialist for delivery capacity. The end client is a UK-based group running multiple consumer-facing brands, with a live Zapier estate that handles their recruitment and application workflows end to end. Full detail on that client is shared under NDA once engaged. About the role This is a hands-on support engagement on a live, production Zapier estate — roughly 30 Zaps built over time by a previous developer, running daily with real applicant data flowing through it continuously. The estate is complex: paths, loops, sub-Zaps, webhooks, Zapier Tables, and Code by Zapier steps calling external APIs directly, connected to Jotform Enterprise, a CRM (GoHighLevel), a case-management system via REST API, Outlook, SQL Server, and Bitly. Documentation is limited, so part of the job is leaving the estate better understood than you found it — not just closing tickets. What you'll do • Work an open ticket backlog of reported faults and support requests, prioritized with the team • Diagnose issues to root cause using Zap history, run data, and connected systems' APIs — not trial and error against production • Fix, verify, and validate: every closure needs a demonstrated end-to-end test plus a short written note of cause, fix, and evidence • Recover missed or unprocessed data where a fault caused it (replays, resubmissions, backfills), in coordination with the team • Respond to new issues raised during the engagement window and take on small enhancement requests as capacity allows • Make sure error notifications and auto-pause alerts on critical Zaps reach a monitored mailbox • Flag — and where agreed, fix — fragile patterns encountered while working tickets (hard-coded credentials, silent failure paths, missing error handling) • Deliver a concise runbook by the end of the engagement: what each critical Zap does, its dependencies, known failure modes, and the recovery procedures used • Run a handover session in the final week What we look for • Real experience running complex, multi-app Zapier estates in production — Code by Zapier, webhooks, sub-Zaps, Zapier Tables, and direct REST API work • A methodical diagnostic approach: establishing root cause with evidence before touching a live system, not experimenting on production • Comfortable with disciplined change control — small, verified, single-field changes over broad refactors • Experience with any of Jotform Enterprise, GoHighLevel, or Microsoft 365 is a plus • Zapier Certified Expert status is welcome but not required Signals we love • You've done rescue or stabilization work on someone else's automation estate before, not just built your own from scratch • You default to writing things down — the kind of person who'd write the runbook even if nobody asked • You're comfortable working carefully around sensitive data (this estate touches applicants' personal data, including safeguarding-related information) and won't cut corners on data handling This role might not be for you if • You'd rather rebuild than diagnose and fix in place • You're not comfortable working to someone else's process and reporting cadence (daily written update, single point of contact, blockers raised immediately) Logistics • Delivered white-label; contracted through and managed by our client, not the end client directly • Daily written update required: tickets progressed, evidence, blockers, next steps • Compensation: day rate, to be discussed • All access via named accounts under NDA; credentials encountered in the estate can't be reused or stored elsewhere

hackajob is partnering directly with BNY Mellon to hire for this role. We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking a future team member for the role of Corporate Security Engineering - Engineer Role to join our team. This role is located in Manchester or London. Role overview: We are seeking an expert Engineer who is also a subject matter expert in Physical Security. You will work on the Engineering implementation of the software platforms that power our Physical Security business partners globally, with a primary focus on operating and engineering our existing Physical Security Systems and migrating to Genetec solutions for Access Control and CCTV. You will also work with non-Genetec solutions that serve the needs of BNY's Corporate Security team globally. In this role, you'll make an impact in the following ways: • Provide end-to-end Engineering support for our global suite of Physical security applications. This includes:, • Migration to Genetec from legacy systems (e.g., C-CURE, Victor), including architecture, cutover planning, device onboarding, integrations, data/credential migrations, and stakeholder communications., • Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records., • Support break/fix and incident management across the Physical Security application space., • Onboard and implement emerging technology solutions such as biometrics and video analytics offerings., • Partner closely with Physical Security operations, Network/Cloud Engineering, Cybersecurity, Risk/Compliance, and Facilities/Real Estate to align platform capabilities with business needs and controls. To be successful in this role, we're seeking the following: • Experience in physical security engineering, with experience in leading engineering teams or managing a global/remote team., • Hands-on expertise with major Physical Access Security systems including, CCure 9000, Victor Video, Genetec Security solutions, including architecture/design, configuration, device onboarding, and operations at enterprise scale., • Experience migrating from legacy PACS/CCTV platforms (e.g., Software House C-CURE 9000, Victor Video) to Genetec, including cutover strategies and stakeholder coordination., • Strong Windows and Linux server administration skills; proficiency with SQL, PowerShell, and at least one additional scripting language (e.g., Python) for automation and API integrations., • Solid networking fundamentals: TCP/IP, VLANs, routing, multicast/unicast, QoS, VPN, and firewall concepts; experience collaborating with network teams to design resilient architectures., • Familiarity with cybersecurity practices, vulnerability management, identity/access governance, and logging/SIEM integrations; ability to partner effectively with Cyber and Risk/Compliance., • Excellent communication, stakeholder management, and problem-solving skills; comfortable driving outcomes across business and technology partners. This is a talent pipeline posting and does not represent any one particular job opening. By applying to this pipeline requisition, your interest will be reviewed for multiple potential openings based upon your background and disclosed work preference. At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. JBRP1_UKTJ