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Zapier Support Specialist (Contract) — Job Description Location: Remote - UK Engagement type: Contract, part-time — 2 days/week - 8 weeks maximum/16days total Seniority: Senior / specialist-level (hands-on, not team-lead) About Rad Hires Rad Hires connects high-performing talent with ambitious teams that move fast and build things that matter. We partner with lean, client-driven organizations to find people who own outcomes, raise the bar, and make a real difference — not just fill a seat. About the company Our client is a global design and technology company delivering a multi-phase digital transformation programme for one of its own clients, and is bringing in a Zapier specialist for delivery capacity. The end client is a UK-based group running multiple consumer-facing brands, with a live Zapier estate that handles their recruitment and application workflows end to end. Full detail on that client is shared under NDA once engaged. About the role This is a hands-on support engagement on a live, production Zapier estate — roughly 30 Zaps built over time by a previous developer, running daily with real applicant data flowing through it continuously. The estate is complex: paths, loops, sub-Zaps, webhooks, Zapier Tables, and Code by Zapier steps calling external APIs directly, connected to Jotform Enterprise, a CRM (GoHighLevel), a case-management system via REST API, Outlook, SQL Server, and Bitly. Documentation is limited, so part of the job is leaving the estate better understood than you found it — not just closing tickets. What you'll do • Work an open ticket backlog of reported faults and support requests, prioritized with the team • Diagnose issues to root cause using Zap history, run data, and connected systems' APIs — not trial and error against production • Fix, verify, and validate: every closure needs a demonstrated end-to-end test plus a short written note of cause, fix, and evidence • Recover missed or unprocessed data where a fault caused it (replays, resubmissions, backfills), in coordination with the team • Respond to new issues raised during the engagement window and take on small enhancement requests as capacity allows • Make sure error notifications and auto-pause alerts on critical Zaps reach a monitored mailbox • Flag — and where agreed, fix — fragile patterns encountered while working tickets (hard-coded credentials, silent failure paths, missing error handling) • Deliver a concise runbook by the end of the engagement: what each critical Zap does, its dependencies, known failure modes, and the recovery procedures used • Run a handover session in the final week What we look for • Real experience running complex, multi-app Zapier estates in production — Code by Zapier, webhooks, sub-Zaps, Zapier Tables, and direct REST API work • A methodical diagnostic approach: establishing root cause with evidence before touching a live system, not experimenting on production • Comfortable with disciplined change control — small, verified, single-field changes over broad refactors • Experience with any of Jotform Enterprise, GoHighLevel, or Microsoft 365 is a plus • Zapier Certified Expert status is welcome but not required Signals we love • You've done rescue or stabilization work on someone else's automation estate before, not just built your own from scratch • You default to writing things down — the kind of person who'd write the runbook even if nobody asked • You're comfortable working carefully around sensitive data (this estate touches applicants' personal data, including safeguarding-related information) and won't cut corners on data handling This role might not be for you if • You'd rather rebuild than diagnose and fix in place • You're not comfortable working to someone else's process and reporting cadence (daily written update, single point of contact, blockers raised immediately) Logistics • Delivered white-label; contracted through and managed by our client, not the end client directly • Daily written update required: tickets progressed, evidence, blockers, next steps • Compensation: day rate, to be discussed • All access via named accounts under NDA; credentials encountered in the estate can't be reused or stored elsewhere

Description Dedicated Customer Support EMEA Genetec - Protect the everyday Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas. We prioritize the success and well-being of our employees. Discover Genetec's work environment and lively culture in this video - _. The Team As a member of the Professional Services team at Genetec, the Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients. You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users. Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries! What Your Day-to-Day Will Look Like • Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience., • Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms., • Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations., • Perform routine system assessments and health checks to optimize performance and drive continuous improvement., • Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships. About You We welcome all qualified candidates, including those who may not meet every listed requirement. If you're excited about this role and believe you can make an impact, we’d love to hear from you. • Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience., • Strong analytical mindset with proven problem-solving and decision-making capabilities., • Excellent team player who thrives in collaborative environments and fosters open internal communication., • Natural ability to build, maintain, and elevate long-lasting client relationships., • Flexible, adaptable approach when navigating complex troubleshooting scenarios., • Professional fluency in both English (a second language is a major plus!). Your Technical Toolkit • Background in software support, remote deployment, or hands-on experience with Genetec solutions., • Solid command of Windows Operating Systems and their core components., • Hands-on experience configuring and troubleshooting network devices (switches, routers)., • Clear understanding of networking protocols, principles, and enterprise storage solutions., • Familiarity with server virtualization and client/server architectures. Bonus Points If You Have • Industry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems)., • Prior Genetec certifications or hands-on platform knowledge., • Familiarity with Automatic License Plate Recognition (ALPR / ANPR) technology., • Expertise in Access Control systems (door controllers, card readers, wiring, etc.)., • Scripting/coding skills in C#, Visual Basic, VBScript, PowerShell, or similar., • Working knowledge of Microsoft SQL Server management. Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

Role: Solutions Architect Location: Leeds (Hybrid) Salary: £75,000 Take ownership of Application Architecture Modernisation and Cloud Adoption for a leading Financial Services Organisation. We're supporting a leading Financial Services organisation on a multi-year evolution of its core platforms and technology landscape. This role offers a rare opportunity to step in as the Architect, taking full ownership of architectural direction, governance, and process across the business. You'll operate across both technical depth and enterprise-level thinking, helping the organisation move from a predominantly on-prem Microsoft estate towards a more modern, API-led and cloud-ready architecture, at a pace that aligns with business risk and regulatory requirements. What You'll Be Doing This is a broad, high-impact role where you'll combine hands-on technical decision-making with strategic architectural leadership: Own the Architecture Function Act as the organisation's primary Architect, establishing architecture practices, governance, and processes, including involvement in and shaping of Technical Design Authority (TDA). Technical Leadership & Decision-Making Work closely with Engineers and senior stakeholders to drive key decisions across areas such as APIs, authentication, integration patterns, and application design. Application & Platform Architecture Lead the evolution of a core Microsoft-based platform, currently on-prem, introducing scalable, modern architectural patterns. API & Integration Strategy Play a key role in shaping a more API-led ecosystem, including the potential introduction of an API Gateway and improved service-to-service communication. Cloud Readiness & Transformation Support early-stage cloud adoption, helping define a pragmatic, low-risk path to Azure, balancing innovation with regulatory and operational considerations. Collaboration Across Technology Partner closely with an established Infrastructure SME, ensuring a clear separation and alignment between infrastructure and application architecture. Governance & Standards Introduce structure, best practices, and architectural governance across the technology landscape, ensuring consistency, scalability, and security. What You'll Bring Strong Engineering Background Previous hands-on development experience (ideally within the Microsoft stack), with the credibility to engage deeply with engineering teams. Architectural Experience (Solution or Enterprise) Able to operate both tactically and strategically, with a clear understanding of how solutions fit within a wider enterprise context. Microsoft-Centric Expertise Strong knowledge of .NET, C#, SQL Server, and designing within Microsoft-based environments. API & Integration Knowledge Experience designing or working with API-driven architectures, authentication models, and modern integration patterns. Cloud Awareness (Azure Preferred) Exposure to cloud architecture and migration concepts, even if the majority of experience to date is within on-prem environments. Governance & Stakeholder Engagement Comfortable setting up architectural processes, contributing to design authorities, and influencing both technical and non-technical stakeholders. Why Apply Be THE Architect Take true ownership of architecture within the organisation, with the autonomy to define standards and direction. Make a Visible Impact Play a central role in shaping how technology evolves across a key, business-critical platform. Blend Strategy and Hands-On Influence Stay close to engineering while influencing enterprise-wide decisions. * Transformation Without Chaos Join a business that is committed to modernisation, but taking a considered, pragmatic approach to cloud and change. This role is ideal for an experienced Solutions Architect who wants to step into a lead, high-ownership position, balancing hands-on technical influence with the opportunity to build and mature an architecture function from the ground up. JBRP1_UKTJ

About The RoleRole Overview As Lead Engineer you will provide senior technical leadership on our Umbraco platforms, working alongside engineers, QA analysts and project managers to deliver high quality work on time and to budget. We are looking for genuine Umbraco expertise rather than broad CMS familiarity: someone who knows the platform properly, has taken sites through major version upgrades, understands Umbraco Cloud and its constraints, and can make architectural decisions that hold up over the life of a long-term retainer. You will join an existing Umbraco practice and work as part of a small group of technical leads, sharing responsibility for standards, architectural direction and the technical health of the platforms we look after. Our Umbraco clients are charities, non-profits and membership organisations, and the platforms we build for them carry donation journeys, supporter data and services people rely on. Much of the work is continuous improvement on established platforms rather than greenfield build, which means the technical decisions you make will be lived with for years by the teams that follow you. You will lead architecture and technical planning on the projects you are responsible for, uphold quality through code review and standards, and develop the engineers around you. This role does not carry line management or resourcing responsibility, that sits with the Engineering Manager. Your focus is technical leadership and delivery quality. Key responsibilities You provide senior technical leadership on the Umbraco platforms you are responsible for You are a senior technical authority on Umbraco, setting and upholding standards for how we build, extend and maintain client platforms. You make architectural decisions appropriate to the client's budget, team and long-term maintenance capability, not to the most interesting technical option available. You plan and lead major Umbraco version upgrades, assessing package and integration compatibility before committing to a path. You maintain a clear view of the technical health of the platforms you support, and surface risk before it becomes a problem. You make sensible decisions about hosting, environments and deployment on Umbraco Cloud and equivalent platforms. You contribute to shared Umbraco standards and practice across the business, working with other technical leads rather than in isolation. You define the technical approach for solutions and plan their delivery You consult with principal engineers and contribute to high level architecture during the Foundations phase of a project, specifying which technologies will be used and how they connect together. You provide broad plans for technical delivery, identifying the main themes, their approximate sizes, levels of risk and the order they will be delivered in. You produce estimates that state clearly what is in scope, what is out of scope and what assumptions the numbers rest on. You manage client expectations about the process of agile delivery and what they should expect to see at the end of each sprint. You lead the delivery of high quality software on time and to budget You ensure your project team members are fully engaged and participating in all aspects of the project during evolutionary development. You ensure the ceremonies of your agile project happen at the right time with the right people present, including stand-ups, backlog refinement, timebox planning, code reviews and retrospectives. You ensure your team delivers the work they have committed to by the agreed deadline. You uphold quality through code review, and hold the line on standards when delivery pressure argues against it. You apply particular rigour to anything touching donation journeys, payment integrations or supporter data, where the cost of a defect is measured in lost income and lost trust. You ensure your team collaborates well at all times, that problems are discussed early and raised to the project lead and client as necessary. You manage the technical and support relationships with your clients You are the senior technical point of contact for the clients you support, able to explain technical decisions and constraints to non-technical stakeholders clearly. You lead the technical response when things go wrong on your accounts, establishing what has happened and directing the fix. You ensure your clients are supported by the appropriate team members, working with engineering managers so the right profile of engineer is available. You ensure the smooth operation of support boards, unblocking technical team members and resolving issues. You provide the technical continuity that long-term retainer clients depend on, holding the context that would otherwise be lost between people. You support the growth of the engineering team and promote quality software engineering You develop the engineers around you, particularly those growing their Umbraco capability, through pairing, review and structured mentorship. You show passion for keeping on top of current tools, standards and trends, including the Umbraco roadmap and AI-assisted engineering practice. You actively contribute ideas for the growth of the engineering team. You collaborate with principal engineers and the engineering leadership to deliver on departmental goals. You produce relevant content on software engineering and agile delivery to raise the profile of the department. About YouProfessional knowledge and experience Deep Umbraco expertise. Extensive hands-on experience building, extending and maintaining Umbraco platforms in production, including recent major versions. This is the defining requirement of the role. Strong .NET and C# capability.Confident writing clean, maintainable, object-oriented code and reviewing the work of others to the same standard. Upgrade and migration experience. Proven experience planning and delivering major Umbraco version upgrades, including assessing package compatibility and managing risk on live sites. Long-term platform ownership. Experience maintaining and evolving established platforms over years rather than delivering and moving on, with an understanding of how technical debt accumulates and how to manage it down. Integrations and APIs. Proficiency designing and implementing APIs and integrations within complex digital ecosystems, including CRM, payment and marketing platforms. Database and data management. Strong expertise in database design and efficient querying in the context of web applications. Cloud and deployment. Practical experience with cloud platforms and managed hosting, particularly Azure and Umbraco Cloud, and with CI/CD pipelines and environment management. Front-end capability. Adept at building responsive, accessible interfaces, with a component-based approach that supports consistency and reuse. Accessibility.Deep commitment to and experience of building to WCAG standards, which matters particularly for the diverse audiences our charity clients serve. Security. Proven ability to apply security best practice throughout the development lifecycle, safeguarding supporter and donor data. Technical leadership.Proven leadership in agile delivery, with a focus on quality outcomes and collaborative teams. Excels at mentorship and technical direction without line management responsibility. Client-facing confidence. Exceptional problem solving and the ability to manage technical client relationships directly. Technical skills Essential Deep, demonstrable Umbraco expertise across recent major versions, including content modelling, custom development and package ecosystem Strong .NET and C#, with a solid grasp of modern .NET practice Umbraco Cloud, or equivalent managed hosting experience, including environment strategy and deployment workflow Major version upgrade planning and delivery on live platforms API design and consumption, REST and GraphQL, including third-party integrations SQL Server and efficient data querying in a web application context Modern front-end development, including component-based approaches and responsive UI Accessibility standards and practice, WCAG 2.2 and above Security by design, particularly around personal data and payment journeys Git, branching strategy, code review and CI/CD pipelines Desirable Azure services, particularly Functions, App Services and supporting infrastructure Headless or decoupled Umbraco, and API-first delivery Modern front-end frameworks such as React or Next.js Experience with donation or payment platforms Working knowledge of other CMS platforms, particularly Drupal and Wordpress AI-assisted engineering practice or agentic tooling Experience in the charity, non-profit or membership sector Behaviours You are someone the team turns to on Umbraco questions, and you answer in a way that leaves them more capable rather than more dependent. You manage challenging situations effectively and defuse issues before they escalate. You guide and support other team members, particularly those less experienced, and are helpful in onboarding new starters. You proactively seek and give timely, actionable feedback that improves the contribution of those around you. You escalate problems that have a wider scope than your team, and support them through to a conclusion. You work confidently and persist when faced with uncertainty, pulling in support from around the company where needed. You promote good practice and current trends in your discipline, deepening the knowledge of those around you. You lead teams and clients confidently and hold relationships with important stakeholders. You influence the strategic direction of projects and are comfortable on large, complex work. You are a trusted problem solver, capable of leading the resolution of incidents relating to your area of expertise. You hold the line on quality when delivery pressure argues against it, and can explain why in terms a client understands. You support our inclusive environment and ESG commitments, and embody Manifesto's values. About Usmanifesto We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, Trussell, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. Were passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Dont meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process. JBRP1_UKTJ

Data Engineer | £45,000–£50,000 | SaaS | Huddersfield / Hybrid A well-established SaaS company based in Huddersfield is looking for a hands-on Data Engineer to join its growing technology team. This is a great opportunity to join a successful, tech-first business where data sits at the heart of the products they deliver. You’ll take ownership of the data pipelines, models and reporting that underpin the platform, while helping shape the future data architecture. The role would suit a SQL Server developer or current Data Engineer who enjoys end-to-end ownership, solving complex data problems and working across the full data lifecycle. Role Responsibilities: Design, build and maintain scalable data pipelines Own the ingestion and processing of large national datasets Develop data models, reporting databases and analytical datasets Build automated data quality checks and monitoring Improve the performance, reliability and cost of data workloads Work closely with Product and Engineering teams on data requirements Support data governance, security and compliance Help shape data architecture and mentor other engineersRequirements: SQL / T-SQL and data modelling experience Experience with SQL Server / Azure SQL Experience building and managing data pipelines Experience with Azure Data Factory or similar Experience working with large and complex datasets Strong problem-solving and communication skills Experience with Azure cloud technologiesExperience with Cosmos DB, Power BI, Docker and Terraform would be beneficial. What’s On Offer: £45,000- £50,000 salary, depending on experience Hybrid working – circa 1–2 days onsite in Huddersfield Opportunity to take genuine ownership of the data engineering function Work across a broad modern technology stack Highly collaborative and supportive environment Opportunity to influence architecture and help shape the future of the platform